Verbal Communication

Presented To:

Rana Mumtaz

Presented by

Muhammad Mohsin

Registration #

2092142

National College of Business Administration & Economics

There are many types of communication which are as follows:

 Verbal Communication
 Non Verbal Communication
 Oral Communication
 Written Communication

The most common and routine used communication all over the world is verbal communication. The
verbal communication is more easily understandable for everyone comparatively others as per there
societies.

I am working in the Standard Chartered Bank Ltd. There is most common communicating tool is written
and verbal communication. In my organization the verbal communication tends to upper to the down.

INTRODUCTION
Communication Definition:

Communication is a process whereby meaning is defined and shared between living organisms.

Communication requires a sender, a message, and an intended recipient, although the receiver need not
be present or aware of the sender's intent to communicate at the time of communication; thus
communication can occur across vast distances in time and space. Communication requires that the
communicating parties share an area of communicative commonality.

Communication is a process of transferring or sharing information between two or more parties i.e. the
sender wants to encode his message to listener and the listener decode the message of sender.

Verbal Communication

Verbal communication is communication that uses words, either written or spoken. This is in contrast to
non-verbal communication, such as body language. 

"Verbal" is sometimes used colloquially in the sense of "spoken", but it is better to use "oral" in that
context, to avoid ambiguity.

Verbal communication is one way for people to communicate face-to-face.  Some of the key
components of verbal communication are sound, words, speaking, and language. 

At birth, most people have vocal cords, which produce sounds.  As a child grows it learns how to form
these sounds into words.  Some words may be imitative of natural sounds, but others may come from
expressions of emotion, such as laughter or crying.  Words alone have no meaning.  Only people can put
meaning into words.  As meaning is assigned to words, language develops, which leads to the
development of speaking.
The actual origin of language is subject to considerable speculation.  Some theorists believe it is an
outgrowth of group activities such as working together or dancing.  Others believe that language
developed from basic sounds and gestures.

Over 3,000 languages and major dialects are spoken in the world today.  The development of languages
reflects class, gender, profession, age group, and other social factors.  The huge variety of languages
usually creates difficulties between different languages, but even within a single language there can be
many problems in understanding.

Through speaking we try to eliminate this misunderstanding, but sometimes this is a very hard thing to
do.  Just as we assume that our messages are clearly received, so we assume that because something is
important to us, it is important to others.  As time has proven this is not at all true.  Many problems can
arise is speaking and the only way to solve these problems is through experience.

Speaking can be looked at in two major areas: interpersonal and public speaking.  Since the majority of
speaking is an interpersonal process, to communicate effectively we must not simply clean up our
language, but learn to relate to people.

In interpersonal speaking, etiquette is very important.  To be an effective communicator one must speak
in a manner that is not offending to the receiver.  Etiquette also plays an important role in an area that
has developed in most all business settings: hierarchical communication.   In business today, hierarchical
communication is of utmost importance to all members involved.

The other major area of speaking is public speaking.  From the origin of time, it has been obvious that
some people are just better public speakers than others.  Because of this, today a good speaker can earn
a living by speaking to people in a public setting.  Some of the major areas of public speaking are
speaking to persuade, speaking to inform, and speaking to inspire or motivate.
LITRATURE REVIEW
This paper summarizes findings of a literature review on verbal uncertainty expressions. There have
been several studies in this field in the last twenty years. The main motivation behind these studies is
that using verbal expressions is preferred by humans in certain situations and may be practically applied
in decision making. It is postulated to reflect better non-numerical nature of the data, avoid the
misleading impression of precision by being implicitly vague, and be easier for people to deal with.

Two major findings of this research are that people are internally consistent in their use of these
expressions and that there is great between-subject variability. The probabilistic meaning of the phrases
is also shown to be highly context sensitive, with an asymmetry and a large overlap between different
phrases. Variability of verbal expressions is severely underestimated by people using them and verbal
communication poses the danger of considerable misunderstandings. On the other hand, there exist
phrases that most of the people agree upon and a careful choice of a small vocabulary is able to
facilitate precise communication. Appendix gives a list of all verbal uncertainty phrases encountered in
the literature.

First identified in the 1940s, systems theory achieves insights into communication (Heath & Bryant,
2000). Especially influential on organizational communication, systems theory explains how and why
people form groups, each of which is a system as well as part of a larger system. Its focus is on the whole
system rather than on its parts, and how these parts interact to affect the whole system. Define a
system as hierarchical a set of interdependent units working together to adapt to a changing
environment. It can be divided into smaller subsystems or incorporated with other systems to create
larger systems, referred to as suprasystems or environments. A systems approach to organizational
communication expands the basic model of sender-receiver to feature communication networks this
explains how systems adapt to their environments.

Verbal communication serves as the basis for control and coordination in organizations it also provides
information essential to effective completion of the organizational mission. But, what exactly is verbal
communication? Verbal communication is the interchange of information between two or more
persons. Communication as the exchange of symbols that are commonly shared by the individuals
involved, and which evoke quite similar symbol referent relationships in each individual. Organizational
communication goes a bit further. Organizational communication is both similar to and distinct from
other types of communication. It is more than the daily interactions of individuals within organizations,
it is the process through which organizations create and shape events.
METHOLODGY

The researches in the field of communication can be planned and organized in social perspective
systematically. For effective and sufficient communication and for all round development, the research
based methodology is very important for conducting research based methodology is very important for
conducting research in the field of communication. The communication research in context with social
system can prove very useful for better understanding and functioning of the communication process.
The broad areas of communication research can be categorized as control analysis, content analysis,
media analysis and effect analysis.
As we know communication process performs three main functions i.e. surveillance of the environment,
correlation of the components of society in making a response to the environment and transmission of
social inheritance. Each function serves as a subject matter for communication research. The research
can determine the degree of systematic relationship between communication and other institutions.
The methodology to be used in communication research should be designed in such a way that the
objectives and the research studies can be clarified accordingly. Some of the questions such as who says,
what, how and to whom should be considered while planning the communication research studies.
Keeping in view the other factors, the elements of communication such as source, channels, message,
message treatment, audience, audience response i.e. feed back.
It is quite clear that when the communication system is a profile of social, economic and cultural
attributes which gives us a direction for reflecting the thinking on some of the approaches and
methodology to be used in communication research. A care should be taken while planning the research
methodology for communication that each and every aspect, mode and means of communication
should be covered and it should be taken care that whether a specific methodology is to be used for the
specific area, audience, type of audience, their nature, interest, needs problems etc.
Thus research methodology for communication under different clientale’s situation needs to be
designed separately, tested, assessed, refined and also for effective transfer of technology. There is a
need to identify the information needs and interest of the farmers as they differ from region to region
and the same information can be used while planning and designing the methodology for
communication research. There is also a need to design the research studies to study the extent of
message distortion as it flows from the source to the people. There is also a need to study the
communication strategies, patterns, developing and testing the research based communication models
for effective transfer off technology under different agro climatic conditions as sufficient information id
not available.
Organization Hierarchy

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Conclusion:

Elements of Listening Communication:

 Attentiveness to speaker
 Eye contact
 Intention be fully awake and aware
 Openness: to other person and your own
 Paying attention
 Listening to yourself
 Feedback
 Body language
 Change in pattern
 Expectations about person speaking, about their message, about their agenda