2019

GUIDANCE PACK
For CONTRACTORS
 EXECUTIVE SUMMARY

The HSSE Roadmap to 2025 continues to be our

strategy in 2019.

The 3 Goal Zero Priorities remains the foundation of

HSSE in Retail, and they are supplemented by 3 Future
Enablers that will support our journey towards 2025.

Guiding handrails are provided with some updates for

Retail Market Unit Leadership, Retail HSSE, Contract
Management Team and Contract Partners how best to
achieve the targets of 2019 and beyond.

CONTENTS

A Our 2019 Objectives

B The 3 Goal Zero Priorities

C The Way Forward

D Next Steps

E Guiding Questions
for Contractor HSSE Plans

RETAIL HSSE ROADMAP TO 2025 GUIDANCE PACK 2019

 OUR 2019 OBJECTIVES

Retail HSSE objectives are aligned with the DLT’s aspiration

for NO MORE BIG STUFF and the FOUR HALVES:

◼ No fatalities, no significant incidents

◼ Personal Safety: Group Reportable TRCF of 0.5
◼ Security: =<18.1 robberies per thousand sites
◼ Process Safety: 10 LOPCs >100kg
◼ Environment: 7 tonnes LOPC volume released

To achieve these objectives, our efforts should be focused on 2

key areas:

1) Continue 3 Goal Zero Priorities:

◼ Delivering front line HSSE operational

excellence

2) The Way Forward:

◼ Getting ahead of the evolving risks of Retail’s

growth agenda

◼ Leveraging innovation and technology to

make HSSE easier at the front line

◼ Going beyond safety to capture the value of

good HSSE

The Handrails for each area have been updated and act as
guidance for Retail Leaders, Market Unit GMs, Contract
Management Teams, Contract Partners and the Retail HSSE
Community to support them creating robust HSSE plans that
deliver change and achieve the objectives of 2019 and
beyond.

RETAIL HSSE ROADMAP TO 2025 GUIDANCE PACK 2019

 CONTINUE 3 GOAL ZERO PRIORITIES:
DELIVERING FRONT LINE HSSE OPERATIONAL EXCELLENCE

The 3 Goal Zero Priorities: COMPETENCE, ASSURANCE and

CULTURE remain the foundation of Retail’s approach to
HSSE. These will be primarily owned and driven by Markets
with Global HSSE as a key support.

1. The right COMPETENCE at the front line

To carry out their roles safely, people working at the front line
must have the right HSSE competence. They must be aware of
the risks and know what to do to keep themselves and others
safe. Equipping them to identify risks, predict risks and
prevent risk normalization is critical for success in 2019.

Handrails:

(1) Identify who are (and will be) exposed to risks, and
bring up their competence to ensure each of these
risks are managed through programs like PTW,
Safety Passport, and localized Retail Engineering &
SGW Contractor Safety Case (Hazard Control
Sheets, Safe Work Guidelines, 10-Questions, etc.)
in every Market Unit.

(2) Eliminate risk normalization by leveraging effective

LFI processes and campaigns at the front line to
raise awareness of the risks. Use LCSC/ ACSC/
GCSC as an effective communication channel.

RETAIL HSSE ROADMAP TO 2025 GUIDANCE PACK 2019

 CONTINUE 3 GOAL ZERO PRIORITIES:
DELIVERING FRONT LINE HSSE OPERATIONAL EXCELLENCE

2. The right ASSURANCE that the front line is

operating safely

We want no surprises and “no more big stuff”. We want

Contractor Leadership teams to understand their biggest and
emerging risks, and then take ownership for assuring that the
risks are effectively mitigated.

Handrails:

(1) Update and validate Contract HSSE Plan, Action

Plan and Assurance Plan for every high HSSE risk
contract in your Market Unit so that biggest and
emerging HSSE risks are known

(2) Execute Action Plan to mitigate the risks by every

Contractor

(3) Implement robust LoD1 plans and Assurance Plans

by every Contractor that provide transparency on
how effectively risks are being managed

3. The right HSSE CULTURE at the front line

We want to build a culture of care, role modelled by Retail
and Contractor leaders. Reinforce the right behaviour(s) by
reward and recognition and appropriate consequence
management.

Handrails:

(1) Define and drive the desired front line safety

behaviour(s) and mindset in each Market Unit

(2) Have clear and open leadership commitment and

actions to inspire and personally drive the desired
behaviour(s) and mindset at the front line

(3) Promote the culture of learning and replication

through existing tools and platforms

RETAIL HSSE ROADMAP TO 2025 GUIDANCE PACK 2019

 THE WAY FORWARD

Excellence in HSSE performance is critical in helping Retail

achieve its 5 Ambitions. The 3 Goal Zero Priorities provide the
strong foundation to deliver our 2019 objectives, but more is
required to make the difference.

To deliver future business targets and achieve the 5 Ambitions

by 2025, 3 “Future Enablers” have been identified. These will
be primarily driven by Global HSSE in collaboration with
Market Units.

◼ Getting ahead of the evolving risks of Retail’s

growth agenda

◼ Leveraging innovation and technology to make

HSSE easier at the front line

◼ Going beyond Safety to capture the value of good

HSSE

RETAIL HSSE ROADMAP TO 2025 GUIDANCE PACK 2019

 THE WAY FORWARD

1. Getting ahead of the evolving risks of Retail’s

growth agenda

As the Retail business grows and develops we will need a

clear line of sight of the new and evolving risks and the
impact they will have. Our intent is to anticipate these risks
and develop appropriate guidelines to manage them. HSSE
is a business differentiator as customers expect more.

Handrails:

(1) Define region-by-region multi-year plan for

evolving risks, and equip our people with the right
skillset accordingly (HSSE Standards & Assurance
Advisor and Area HSSE Manager)

(2) Embed Management of Change (MOC) as the key

tool to build the culture of managing evolving risks
in markets, and share good practices gained from
other evolved markets to accelerate learning (Area
HSSE Manager)

2. Leveraging innovation and technology to make

HSSE easier at the front line

Our intent is to make it easier for the Frontline to do the right

thing through innovation and technology.

Handrails

(1) Develop and implement improvement plan for

existing tools (e.g. Remote PTW, e-HEMP, and e-
PTW, as appropriate) that improves connectivity
with front line (HSSE Excellence Manager*)

(2) Develop and implement plans for new solutions

(e.g. Work Jam, new technologies, go paperless,
Smart Maintenance, analytics, etc.) (HSSE
Contractor Safety Advisor*)

RETAIL HSSE ROADMAP TO 2025 GUIDANCE PACK 2019

 THE WAY FORWARD

3. Going beyond safety to capture the value of good

HSSE

As our customers expect more, our intent is to demonstrate

more care when it comes to health and communities, and live
our core values to protect the environment and our brand.
Good HSSE is good business. This aims at delivering the 5th
Retail Ambition.

Handrails

(1) Equip our people with the right skillset to champion

health, CO2 reduction, waste reduction and
benefiting local communities (HSSE Excellence
Manager*)

(2) Share and replicate best practices in markets (HSSE

Excellence Manager*)

(3) Start measuring our performance in health, CO2

reduction, waste reduction and benefiting local
communities (HSSE Excellence Manager*)

(4) Include training or awareness programs within

Contractor companies focusing on care for workers
(e.g. diversity & inclusiveness, mental health
awareness, interventions, etc.)

RETAIL HSSE ROADMAP TO 2025 GUIDANCE PACK 2019

 NEXT STEPS

The 3 Goal Zero Priorities will continue to build on our success

over the last few years. We will build for our future by
“getting ahead of the emerging risks”, “leveraging innovation
and technology” and “going beyond safety”.

Under the ownership of Market Unit Leadership Teams and

Contractor Leadership Teams, Contractor HSSE Plans should
be developed in accordance with these objectives and
handrails. To support this, a list of guiding questions is
developed for markets to self-assess the robustness of the
Contractor HSSE Plans – see Section E for more information.
Market Unit HSSE Managers and the Global HSSE Team will
continue to support for any questions and comments.

Key dates for follow up actions are as follows:

Action Owner Delivery date

Retail HSSE roadmap Global HSSE Early January
document and BPC slide 2019
shared

MU HSSE plans completed MU RLT End January

2019
Contractor HSSE plans L2 Contractors End January
completed 2019

BPC events MU RLT January –

February 2019

If you have any questions or feedbacks please contact:

Retail Contractor Safety Advisor

mike.papulkas@shell.com

Global Retail HSSE Excellence Manager

samuel.shum@shell.com

*Note: HSSE Excellence Manager’s role is to coordinate the

delivery of the Handrails by Markets, Global HSSE, and other
Subject Matter Experts.

RETAIL HSSE ROADMAP TO 2025 GUIDANCE PACK 2019

 GUIDING QUESTIONS FOR CONTRACTOR HSSE PLAN

DO USE THESE GUIDING QUESTIONS FOR YOUR

CONTRACTOR HSSE PLANS:

1. Continue three Goal Zero priorities:

i. Competence
◼ What would you do differently in your key areas
of competence to make the biggest impact?

ii. Assurance
◼ Have you used Market Unit Risk Matrix to
develop your LoD1 Plan?
◼ How would you ensure the quality of LoD1
outcomes? i.e. key control barriers are effective in
ALL sites to mitigate key risks and emerging risks?
◼ What special focus would you give to sites and
people in a higher risk category?

iii. Culture
◼ What is/are the frontline behavior/s you want to
focus on?
◼ What leadership actions would you take to
Inspire the frontline behaviour/s?

2. Adapt the three future enablers:

◼ How do you identify and manage emerging risks?
◼ In addition to global plans, do you have local
initiatives to leverage innovations and technologies
that allow for quicker and greater impact with the
Frontlines?
◼ How do you demonstrate care in health, environment
and communities in your Contractor companies? How
do you measure performance in these areas?

3. As a final check:
◼ Have you adopted Continuous Improvement Ways of
Working, Replication of PWR, and Simplification in
your Contractor HSSE Plan?
◼ How does your 2019 Contractor HSSE Plan support
the 5 Ambitions to 2025? Any actions beyond 2019?
◼ How do you measure progress and success of the
Contractor HSSE Plan?

RETAIL HSSE ROADMAP TO 2025 GUIDANCE PACK 2019