CHCCCS011 - Meet personal support needs

Name: Sunita Mehmi ID:10759

ASSESSMENT TASK 1 – QUESTIONING
Questions:
1. When assisting with personal care activities for clients, list five (5) issues support workers need to be aware of
regarding cultural preferences.
 Having same gender support worker
 The type of dressing
 Eating preferences
 Time for rituals if they have any
 Self-effacement

2. When assisting with personal care, how do you maintain dignity and privacy?
 Always knock on door before entering
 When assisting the client cover the surroundings to maintain privacy by closing curtains and windows.
 Ensuring their independence.
 Good use of nonverbal communication
 Don’t disclose any personal information about the client with others.
 Do the things in an appropriate manner.

3. Identify five (5) risks you need to consider when providing personal care.
 Moving the client
 Contamination
 Uplifting
 Too high temperature of water
 Falling over
 Equipments used in shower
 Flexing body

4. List equipment and aids which can be used to maintain safety and client independence.
 Wheeled walking aids
 Independent eating promoting equipments
 Self adjusting beds and chairs
 Devices to provide support to body
 Facilitating toileting devices
 Equipments to use in shower

5. When providing personal care activities, if you notice issues outside your scope and responsibilities who would
the appropriate person to report to?
We should report to the supervisor for any situation like this.

6. Identify why it is important to gain consent from the client before personal care activities commence?
It is important to gain consent from the client before commencing personal care activities because it’s their right.
This maintains their privacy and this way they feel empowered to decide what they want to do and can be a part of
it.

7. Describe the enablement and re-ablement approaches used in aged care.

Enablement
 Enablement is an approach of providing support
or care to the clients and assisting them in
enabling to stay dependent on their own while
staying their preferred place with dignity.
Re-ablement
 Reablement is an approach to assist client
achieve their desired aims and enhancing their
liberty. This facilitates clients to overcome
functionality impairment and retrieve normal
functions.

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 CHCCCS011 - Meet personal support needs
Name: Sunita Mehmi ID:10759
8. Provide three (3) examples of how you would encourage client participation in Activities of Daily Living.
 If the person is having impaired flexibility and twisting so they cannot get dressed on their own we can
provide a dressing stick to help them getting dressed.
 Handrails can be installed in the toilets and shower for the facilitation of client and promoting independency
and low level of risk.
 Encouraging the clients to do activities like gardening, dancing playing small games can freshen up their
minds.

9. When assisting a client with dementia, identify the strategies you would use to communicate information so
that clients can maintain their independence and self care function?
 Stay patient and listen to them
 Don’t interrupt them while they are speaking
 Use non verbal communication strategies like making eye contacts, using appropriate hand gestures, always
have a smile on your face.
 Don’t rush things on the client.
 Give them time to process the information.

10. When using equipment for client transfers, how many staff members should be used?
There should be a two-person transfer.

11. Why is it important to encourage clients to complete care activities for themselves?
 It ensures the well being and improves quality of life.
 It is enablement of the clients.
 It provides meaning to their daily life.
 They can have sense of liberty.

12. Describe the components of a care plan.

1. Purpose Statement 
Every client will have an overall reason for being on the program; this may be a long or short term purpose.
Generally you would have identified this during the assessment process. It may be something like:
Wanting to stay living independently at home
Seeking to regain their strength and health after an operation
A desire to finish up (pass away) on their land
2. Strategies to meet the client’s needs
Once you know what the client wants to gain from care provision and support, you and the client can look at ways to
meet those needs. Some supports may be provided by the aged care service, some by the client’s family and others
by another service provider. Where possible the client should be actively involved in the decision making process.
3. Services to be provided
You only need to document services that the client or their family have identified as areas where they need help. For
example if the assessment process identified that the client needed help with laundry, meal preparation, medication
management and personal care, those are the areas that need to be written into the care plan. Note these down
even if your service won’t provide all the help; we’ll look at why in a minute.
4. Goals
For every service offered to the client, whether this is to be done by the aged care service, the clinic, the client’s
family or another provider, there should be a goal attached. Think about it this way:
What does the client or their family carer hope to gain from receiving the service?
Why are you providing the service?
5. Identifying responsibility
In a community aged care setting you won’t be providing all care and support to a client, there may be family or
friends, other agencies or even private services also supporting the client.
Make sure you identify who is responsible for the service or sections of the service.

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 CHCCCS011 - Meet personal support needs
Name: Sunita Mehmi ID:10759
Caution: If you fail to note down who is responsible for providing the help for an area that you have identified as
needed by the client you may find the responsibility rests with your organisation if something goes wrong.
6. Time and duration of service
Time of service is often a difficult area to pin down on remote communities as many clients prefer their needs
addressed on an ‘as required’ basis, particularly for assistance with transport or shopping and many services try to
remain responsive to consumer demand. However it is possible to develop rosters of laundry, be responsive to
individualised personal care, identify days for activities, shopping and approximate times for meal deliveries and any
other regular support services.
7. Reassessment
Remember a care plan is a ‘living document’. This means that if the client’s needs change, you need to reassess the
client’s needs and alter their care plan where required. At a minimum, though, you would reassess the client and
update their care plan annually.

Reference: https://cdcs.com.au/seven-steps-to-writing-a-care-plan/

13. Describe the procedure or sequence of showering a client.

 Refer to care plan.
 Discuss procedure with resident/client. Ensure privacy and dignity is maintained at all times.
 Assemble appropriate equipment according to care plan.
 Check water temperature.
 Provide care as outlined in care plan.
 Ensure resident/client is comfortable during procedure.
 Check for signs of impaired skin integrity. Note any signs of changes in skin integrity, behaviour or
preferences.
 Encourage and/or assist resident/client to wash.
 If showering, do not use soap or spray water on the resident's/client's face unless the resident/client wishes
to do so.
 If sponging in bed, ensure resident/client remains warm. Cover parts of the body not being washed at that
moment.
 Ensure resident/client dries thoroughly (to avoid any skin problems). Pay special attention to skin folds, for
example groin, under breasts, between toes.
 Attend nails and oral hygiene as per care plan.
 On completion of procedure ensure glasses, hearing aids and mobility aids are applied as per care plan.
 Report any changes to a registered nurse or senior supervisor and document in progress notes.

Reference: https://sielearning.tafensw.edu.au/toolboxes/Toolbox602/devResources/bathing_showering.htm

14. How would you maintain privacy of a client while providing personal care activities?
 Close door Close curtains/blinds/windows
 Do not share information carelessly
 Keep resident covered
 Respect the resident and maintain dignity
 Maintain Independence
 Use appropriate body language and
 do not perform tasks inappropriately
 Keep all information relating to personal care confidentiality.

Referance: http://study.scei.edu.au/pluginfile.php/30747/mod_resource/content/0/CHCCCS011%20Powerpoint
%20V1.0%20May%202019.pdf

15. The following is a list of changes that a support worker might notice. For each one, tick whether it is major or
minor and how it should be acted on or reported.
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 CHCCCS011 - Meet personal support needs
Name: Sunita Mehmi
Change noticed
The client has an itchy rash all over their
back.
The client's family are on holiday
There is a tap that won't stop dripping
The client falls and cannot get up.
The client's dog has run away.
A tree has fallen down over the client's
driveway.
ID:10759
Major Minor How would you act on the situation and
report it?
Reporting should be done to supervisor or
 nurse.
 Report to supervisor
 Report to supervisor for further
maintenance.
 Ask for help from fellow worker to lift
them up and report immediately to
supervisor or nurse.
 Try to console the client and ask help from
the family member.
 Ask the family member to take care of it.

The client's grandson has moved into the

home.
 Seek help whenever required if they can
do so.
The client is unusually angry and
aggressive.
 Report it to the supervisor

The client's phone is out of order  Report it to the family member.

The client tells you they now have a case
manager
 Talk to the family member and supervisor.

The client reports feeling sick and dizzy

and appears pale
 Immediately report to nurse or supervisor.

The client says they do not feel hungry

today.
 Ask for any alternative and report to
supervisor.
The client is having difficulty with the
buttons on their clothes
 Assist them to do so.

The client is using a walking stick but is

becoming increasingly unsteady on their
 Report to supervisor

feet
The clients teeth are discolouring, and
becoming rotten
 Report it to supervisor.

16. Whilst providing personal care, we need to observe for any changes to the resident. Provide examples of
physical changes and not who you would report these changes to.
a. Sensory –
 Blurred vision or difficulty in seeing objects
 Not able to hear low voice or impaired hearing
 Not feeling any taste of food
 Loss of perceiving touch in particular area
b. Emotional –
 State of denial
 Signs of loneliness
 Aggressive nature due to underlying reasons
 Feeling guilty
c. Cognitive –
 Fading memories
 Troubled speaking correct vocabulary
 Troubled attention
 Difficulty in perceiving simple instructions
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 CHCCCS011 - Meet personal support needs
Name: Sunita Mehmi ID:10759
● Report to:
We should report these changes to supervisor.
17. Identify the additional communication skills would you demonstrate to work more effectively with an older
person who is Aboriginal, taking into accounts the culture and social values and difficulties to access services with
equity principles?
 Introduce yourself in a warm and friendly way.
 Ask where people are you from, share stories about yourself or find other topics of common interest.
 Avoid using complex words and jargon.
 Explain why you need to ask any questions.
 Always check you understood the meaning of words the person has used and vice versa.
 Use diagrams, models, DVDs and images to explain concepts, instructions and terms.
 Be cautious about using traditional languages or Creole words unless you have excellent understanding.
 If required, seek help from local Aboriginal and Torres Strait Islander staff.
 Consider allocating flexible consultation times.
 Take the time to explain and do not rush the person.
 Non-verbal communication
 Standing too close to a person that you are unfamiliar with, or of the opposite gender, can make a person
feel uncomfortable or threatened.
 Always seek permission and explain to the person reasons why you need to touch them.
 In Aboriginal and Torres Strait Islander cultures, extended periods of silence during conversations are
considered the ‘norm’ and are valued. Silent pauses are used to listen, show respect or consensus.
Referance: https://www.health.qld.gov.au/__data/assets/pdf_file/0021/151923/communicating.pdf

18. In the table below, in your own words describes how the following legal and ethical requirements are
applicable in an aged care setting.
privacy, confidentiality and disclosure
work role boundaries – responsibilities
and limitations
Duty of Care
In an aged care setting the legal requirements of privacy,
confidentiality and disclosure are placed to prevent sensitive
information of clients and the organisation from others who are not
concerned to that information.
It maintains dignity of clients in an aged care.
Each aged care client requires a number of different disciplines to be
involved in their care. This often means that different teams are
brought together on an ad hoc basis. Clarifying roles and expectations
at the outset helps to reduce conflict within the team over care goals
and promotes effective teamwork. Case managers will sometimes
manage this process.
Duty of care is the liability of the aged care worker and facility to
deliver a secure care in which the clients are not at any risk.

Work Health and Safety Work health and safety legislation is applicable almost everywhere it
ensures the safety and well being of the staff and the clients all the
time during the care services.
Reference: https://www.caresearch.com.au/caresearch/tabid/2741/Default.aspx

19. Describe the infection control procedure when there has been a possible gastro outbreak in the facility.
INFECTION CONTROL PROCEDURE
Personal hygiene practices:
 Hand washing – the spread of many pathogens can be prevented with regular hand washing. Thoroughly
wash your hands with water and soap for at least 15 seconds after visiting the toilet, before preparing food,
and after touching clients or equipment. Dry your hands with disposable paper towels
 Unbroken skin – intact and healthy skin is a major barrier to pathogens. Cover any cuts or abrasions with a
waterproof dressing
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 CHCCCS011 - Meet personal support needs
Name: Sunita Mehmi ID:10759
 Gloves – wear gloves if you are handling body fluids or equipment containing body fluids, if you are touching
someone else's broken skin or mucus membrane, or performing any other invasive procedure. Wash your
hands between each client and use fresh gloves for each client where necessary
 Personal items – don't share towels, clothing, razors, toothbrushes, shavers or other personal items.

When preparing food: 

 Wash your hands before and after handling food.
 Avoid touching your hair, nose or mouth.
 Keep hot food hot and cold food cold.
 Use separate storage, utensils and preparation surfaces for cooked and uncooked foods.
 Wash all utensils and preparation surfaces thoroughly with hot water and detergent after use.

Workplace cleanliness:
 Regularly washing the floors, bathrooms and surfaces( such as tables and bench tops) with hot water and
detergent
 Periodically washing the walls and ceilings
 Thoroughly washing and drying mops, brushes and cloths after every use – drying mops and cloths is
particularly important, since many pathogens rely on moisture to thrive
 Using disinfectants to clean up blood and other spills of bodily fluids
 When using disinfectants – always wearing gloves, cleaning the surfaces before using the disinfectant, and
always following the manufacturer's instructions exactly
 Spot cleaning when necessary.
Reference: https://www.betterhealth.vic.gov.au/health/conditionsandtreatments/workplace-safety-infection-
control