carpimeeamumesle 2021 IT Priorities: APAC reportComputerWeektycom CLM Inthise-guide APA enterprises readying recovery budget ‘What i takes for APAC firms toride out the pandemic ‘What businesses can earn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to ‘container platform Inside Juniper's radical IT transformation How SingEx is bracing itself {or disruption Page 148 cws 2021 IT Priorities APAC report Content LALLALLLLLLLLLILLILLLALALALLLILLLILULLLALLLLLLLLLLULLLLLALALALLLILLLLLLLLLLLLLD MIT Priorities: APAC enterprises readying recovery budget Aaron Tan, Executive Editor, APAC ‘Asia-Pacific (APAC) enterprises are bracing themselves for the new normal with investments in cloud infrastructure and other key technologies that will ‘enable them to survive and thrive in the post pandemic world. ‘According to the 2020-2021 TechTarget/Computer Weekly IT priorities survey, investments in remote working and cyber security have become ‘easier to justify than before as more companies come to terms with managing a remote workforce ‘The survey, which polled 265 IT decision-makers across APAG, found that remote work enablement initiatives had accelerated since the start of the pandemic (40%), along with security and risk management as cited by a third of respondents. ‘These investments were needed as APAC firms sought to keep thelr businesses going amid the pandemic, with other investments on the horizon that will enable them to take advantage of new opportunities that have ‘emerged,S cws+ ComputerWeeklycom 2021 IT Priorities APAC report Coen CAML LLL Inthise-guide : Which of the following investments have become easier to justify or have been accelerated due to the pandemic? (Choose all that apply) 1h APAC enterprises readying recovery budget ‘What i takes for APAC firms torride out the pandemic ‘What businesses can earn from GovTechs digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to Container platform Inside Juniper's radical IT transformation 1h How SingExs bracing Itself for disruption Paget 48ComputerWeektycom CLM Inthise-guide APA enterprises readying recovery budget ‘What i takes for APAC firms toride out the pandemic ‘What businesses can earn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to ‘container platform Inside Juniper's radical IT transformation How SingEx is bracing itself {or cisruption Paget 48 cws 2021 IT Priorities APAC report Content Key tothe latter are capabilites to improve productivity, with 38% of respondents planning to enable more automation around technology management so that employees can focus their attention on innovation and value-added initiatives. That is being complemented with initiatives to increase resilience and agility, a hallmark of organisations that have invested in agile development and infrastructure, so that they can respond faster to ‘changing market needs. Indeed, the survey found that 38% of respondents planned to move more ‘workloads to the cloud as they gravitate towards an operating expenditure ‘model, not only for services but also for hardware investments for those that still require on-premise equipment. ‘While investment in on-premise hardware has been declining, there is still a place for it in private cloud datacentres, especially converged infrastructure. ‘According to the study, 34% planned to spend on converged infrastructure, ‘signalling their desire to simplify their T infrastructure to improve resource utlsation and agility Sil on infrastructure, APAC organisations are also investing in virtual {desktop infrastructure (VDI) to support a growing proportion of remote ‘workers (29%) along with mobile app development as they look to support new customer and employee engagement models,ComputerWeeklycom CLM Inthise-guide -APAC enterprises readying recovery budget ‘What i takes for APAC firms torride out the pandemic ‘What businesses can earn from GovTechs digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to Container platform Inside Juniper's radical IT transformation How SingEx i bracing itslt for disruption Paget 48 cws 2021 IT Priorities APAC report Content Which of hese ond user computingimobiliy management intntives does your organization plan to deploy inthe next 12 month (Choose sil hat apply) it~ TT!ComputerWeektycom CLM Inthise-guide APA enterprises readying recovery budget ‘What i takes for APAC firms toride out the pandemic ‘What businesses can earn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to ‘container platform Inside Juniper's radical IT transformation How SingEx is bracing itself {or cisruption Paget 48 cws 2021 IT Priorities APAC report Content Tomitigate the security risks of having a more mobile and remote workforce, APAG organisations are planning to spend more on vulnerabilty management (33%), suggesting that they are stil struggling to plug the loopholes in ther systems, as well as web security initiatives in tandem with ‘growing usage of web-based services and applications. ‘These applications are increasingly being developed in-house in cases when doing so is likely to yield competitive advantages. More than half of survey respondents said they would invest more in DevOpsin the next 12 months, ‘along with microservices and application modernisation initiatives, ‘suggesting that APAC organisations are striking at the heart of digital transformation effort. The pandemic has put the spotlight on disaster recovery and business continuity, which have become top of mind in boardrooms as organisations put their business continuity plans tothe test. According to the study, 279% ‘of respondents planned to spend more on disaster recovery, followed by Virtual machine backup (25%) and business continuity (20%)CLM ComputerWeektycom Inthise-guide -APAC enterprises readying recovery budget ‘What i takes for APAC firms torride out the pandemic ‘What businesses can earn from GovTechs digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to Container platform Inside Juniper's radical IT transformation How SingEx i bracing itslt for disruption Paget 48 cws 2021 IT Priorities APAC report Content ‘Which of the following Data Protection technologies andlor services does your organization plan to deploy in the next 12 ‘months? (Choose all that apply) Network resilience is also a concern, with nearly half of APAC respondents, reporting connectivity issues while working remotely. With just one in five respondents reporting no issues with connectivity, it is not surprising that upgrading cloud connectivity and virtual private networking investments are top of mind in the regionComputerWeektycom cws 2021 IT Priorities APAC report Content MMMLULLLLLULLLLLLLLOLLULLLLLLLLLLLOLOLLLLLLLLLLLOLOLLLLOLLLLLLLOLLULLLLLLLLULLL LULL MIL {As for overall IT spending, the proportion of respondents that planned to In this e-guide increase their IT budgets (15%) is stil higher than the global average of 10%, ‘even though slightly more planned to cut budgets (419) than the rest of the _APAG enterprises readying world (38%). recovery budget ‘What i takes for APAC firms toride out the pandemic ‘What businesses can earn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to ‘container platform Inside Juniper's radical IT transformation How SingEx is bracing itself {or disruption How has the pandemic affected your overall budget? Ww OVERVIEW IMPACT InAPACcws ComputerWeeklycom 2021 IT Priorities APAC report Coen CLM CLLLLILLLLLLLALLLLALLLLLLLLL LALLALLLLLLLLLILLILLLALALALLLILLLILULLLALLLLLLLLLLULLLLLALALALLLILLLLLLLLLLLLLD In thise-guide ‘Next Article APA enterprises readying recovery budget ‘What i takes for APAC firms toride out the pandemic ‘What businesses can earn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to ‘container platform Inside Juniper's radical IT transformation How Sings bracing itself {or cisruption Paget 48ComputerWeektycom CLM Inthise-guide APA enterprises readying recovery budget ‘What i takes for APAC firms toride out the pandemic ‘What businesses can earn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to ‘container platform Inside Juniper's radical IT transformation How SingEx is bracing itself {or cisruption Paget 48 2021 IT Priorities APAC report LALLALLLLLLLLLILLILLLALALALLLILLLILULLLALLLLLLLLLLULLLLLALALALLLILLLLLLLLLLLLLD \ What it takes for APAC firms to ride out the pandemic ‘Aaron Tan, Executive Editor, APAC ‘Whether businesses will recover from the impact of the Covid-19 pandemic will depend on how they leverage technology to innovate, create new business models and automate processes while fostering a digitabfirst culture. ‘Those that succeed in doing so will be well poised for the future, but those that don't would not survive the uncertainty, according to Amit Midha, president of Dell Technologies in Asia-Pacific and Japan, pointing to the K- ‘shaped economic recovery that economists see happening. “We can't really separate technology from the economy any more,” Midha told Computer Weekly. “It's so integral and critical to everything we doin fact, the recovery depends on the use of technology. It doesn’t depend on just the money supply and the GDP growth rate any more.” cws ContentS cws+ ComputerWeeklycom 2021 IT Priorities APAC report Coen CAML LLL Inthise-guide Considering the pandemic, which ofthe following statements accurately eat represents your company's approach to making techn ‘ight new? (Choose alr mat appIy) 1h APAC enterprises readying recovery budget Weare praparng tobias anabie 3 remota ‘ios fr he oreeabe Mare ‘What i takes for APAC firms oe bing pa attain a toride out the pandemic cna management What businesses can ean Wearemoieg mor words te dod from GovTech's digital strategy We are ereasing our fous on aati bushes task ray ess on Ruan capa India and Japan report Ware enc te Mey of aging stronger concern over eyber hardware boyd pial upgrade cles threats ANZ Bank moves agit banking services to Container platform Inside Juniper's radical IT transformation 1h How SingExs bracing Itself for disruption Paget0a 48cws ComputerWeeklycom 2021 IT Priorities APAC report Content LALO (OL But despite the clarion call by governments and industry for businesses to Inthise-guide ‘embrace digital transformation, Midha said it was shocking thal there are sill companies that have not jumped on the bandwagon as they should 1 APAC enterprises readying recovery budget Pointing tothe four stages of organisational change management denial, ‘What i takes for APAC firms toride out the pandemic ‘What businesses can earn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to ‘container platform Inside Juniper's radical IT transformation How SingEx is bracing itself {or cisruption Pages resistance, exploration and commitment that companies go through, Midha ‘said those that don’t move as fast in digital transformation may not have the talent and resources, or they may not understand technology, choosing to stick to traditional ways of doing things. “But | would say that as the generational shift happens and as the pandemic has come about, it has led to significant acceleration in the mindset of people,” said Midha. “There is no alternative at the end of the day.” ‘The heightened efforts by forerunners in digital transformation amid the pandemic have led to a renewed focus ondigital trust and cyber security, which are critical if businesses are to succeed in their digitisation initiatives, he said, Midha said that while other cyber security suppliers layer their products on top of an organisation’s technology infrastructure, Dells taking the opposite ‘approach of building intrinsic security at al levels, from containers and virtual machines to the underlying infrastructure,ComputerWeektycom Inthise-guide APA enterprises readying recovery budget ‘What i takes for APAC firms toride out the pandemic ‘What businesses can earn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to ‘container platform Inside Juniper's radical IT transformation How SingEx is bracing itself {or cisruption age aot 48 cws 2021 IT Priorities APAC report Content CLM “in a sense, because only so many processes are allowed inside a container, if someone is coming in from outside to look for additional processes to run, that will not be allowed,” he said. “It doesn't matter how many band aids you put on top of i, which makes it a much more interesting solution.” Dell's focus on container security comes amid growing adoption of containerised applications, whose portability poses challenges to traditional perimeter-based security approaches. “If you're going towards multicloud with an edge and core, and your application needs to run at any place in time, you require a different approach to security,” Midha added, This approach will involve the use ofidentity management and artificial intelligence (Al) to identify security gaps, rather than adding another security product into the mix, he said. If the patient is sick, and you keep adding more drugs without knowing how one drug works with another, why don't we just fix the immune system? That is the approach we're taking,” During the third quarter of its 2021 fiscal year, Dell grew its revenue by 3% to rake in $23.5bn, driven by record revenues from its client solutions group, ‘which supplies remote work technologies. The company does not break down its earnings by geographic regions, but the market opportunity in Asia- Pacific remains huge. Citing the example of a firm whose infrastructure had not been able to keep Up with the growing number of customer transactions, Midha said ‘organisations across the region are grappling with new requirements,ComputerWeektycom CLM Inthise-guide APA enterprises readying recovery budget ‘What i takes for APAC firms toride out the pandemic ‘What businesses can earn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to ‘container platform Inside Juniper's radical IT transformation How SingEx is bracing itself {or cisruption age st 48 cws 2021 IT Priorities APAC report Content whether itis more frequent digital engagements or higher IOPS (input/output operations per second) Meanwhile, firms in Japan have been speeding up their transformation cfforts after lagging behind for years, and India has been a “big startup story but hasn't been able to support what's going on in the marketplace’, said Midha, “That's the opportunity — traditional companies are innovating and modernising their infrastructure and existing companies that are good in technology are also realising that their efforts and talent are not enough to meet new requirements from thelr customers,” he added, ‘W Next ArticleComputerWeektycom cws 2021 IT Priorities APAC report Content CLM Inthise-guide 1 APAC enterprises readying recovery budget R_Whatit takes for APAC firms toride out the pandemic 1 What businesses can learn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats 1K ANZ Bank moves dtl banking services to ‘container platform Inside Juniper's radical IT transformation How Sings bracing itself {or cisruption 42 LALLALLLLLLLLLILLILLLALALALLLILLLILULLLALLLLLLLLLLULLLLLALALALLLILLLLLLLLLLLLLD \ What businesses can learn from GovTech’s digital strategy Aaron Tan, Executive Editor, APAC With the Covid-19 pandemic paralysing businesses and societies worldwide, itis tempting for organisations to put their digital strategy on the backburmer, with some ClOs having to come up with cost-cutting playbooks. That is a wrong strategy to pursue, sald Singapore's Government Technology Agency (GovTech) chief executive Kok Ping Soon during the fifth ConnectGov Leaders Summitheld online for the first time. “Unlike past economic disruptions, the silver lining in Covid-19 is the ‘opportunity to accelerate the digitalisation agenda,” Kok said, calling for CIOs to move away from survival mode and not “waste this crisis of a generation” to digitally transform their businesses. ClOs can take a leaf out of GovTech’s efforts to speed up its digital initiatives. For one, the Singapore government has increased its ICT procurement budget in its 2020 financial year by 30% to S$3.5bnto accelerate its digitaisation plans,ComputerWeektycom 2021 IT Priorities APAC report cws Content CLM Inthise-guide 1 APAC enterprises readying recovery budget R_Whatit takes for APAC firms toride out the pandemic 1 What businesses can learn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats 1K ANZ Bank moves dtl banking services to ‘container platform Inside Juniper's radical IT transformation How Sings bracing itself {or cisruption 48 Kok noted that the plans come at a time when previously held assumptions ‘about slower acceptance of digital tools among consumers and businesses have been shattered, “Consumers now have greater motivations and fewer perceived barriers to actively seek technology-enabled solutions to assist in everyday tasks like shopping,” he said. “Companies are also embracing digital payments lke never before.” “Hawker centres, one of Singapore's last bastions of cash transactions, are now more digital. The nature of work and workplaces have also changed as ‘companies that did not imagine remote work was possible were able to operate with the majority of their workers telecommuting, Citing a McKinsey study, Kok said digital adoption has leapt forward by five years since the start of the pandemic, urging business and technology leaders to take advantage of the gains and not revert to old ways of doing things. But Kok stressed that digital transformation is not solely a technology agenda. Rather, it requires organisations to redesign business processes and reconfigure organisational structures for digitalisation efforts to succeed,ComputerWeektycom CLM Inthise-guide APA enterprises readying recovery budget ‘What i takes for APAC firms toride out the pandemic ‘What businesses can earn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to ‘container platform Inside Juniper's radical IT transformation How SingEx is bracing itself {or cisruption age et 48 2021 IT Priorities APAC report To lock in the gains from digitalisation, Kok sald organisations should be “digital atthe core” and humanise digital services, warning against applying “digital lipstick" on legacy processes. For example, he said while many restaurants in Singapore have stopped providing printed menus to minimise contact and are asking diners to scan a QR code to view the menus on their smartphones, their digital menus are often PDF copies of printed menus. “Given the small form factor of a mobile phone, you can imagine how dificult itis to navigate the menu and understand the options and ordering is still done offline,” Kok said “That is digitisation, not cigitlisation.” Kok said organisations il also need to modernise their back-end infrastructure, with a focus on agility, scalability and resilience, by pursuing a cloud-by-default strategy “One of the reasons why we were able to quickly roll out many digital solutions to manage Covid-19 was because we were able to leverage the cloud to repurpose and reuse both infrastructure and applications quickly,” Kok said This included the use of the Twilio customer communications platform to ‘send WhatsApp messages to a million subscribers of the Gov.sg information service. GovTech also used Google's Firebase mobile platform to build the cws ContentCLM ComputerWeektycom Inthise-guide -APAC enterprises readying recovery budget ‘What i takes for APAC firms torride out the pandemic ‘What businesses can earn from GovTechs digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to Container platform Inside Juniper's radical IT transformation How SingEx is bracing itself for disruption age ot 48 cws 2021 IT Priorities APAC report Content ‘TraceTogether contact tracing app along with Amazon Web Services to build Covid-19 related websites, Which of the folowing infrastructure and management technologies ¢do.you plan to deploy in the next 12 months? (Choose all that apy) “We are not just developing new applications on cloud, but also undergoing massive exercise tomigrate 70% of existing government ICT systems to the commercial cloud,” Kok added. “Cloud has become the foundation thatComputerWeektycom CLM Inthise-guide APA enterprises readying recovery budget ‘What i takes for APAC firms toride out the pandemic ‘What businesses can earn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to ‘container platform Inside Juniper's radical IT transformation How SingEx is bracing itself {or disruption ageet 48 cws 2021 IT Priorities APAC report Content ‘enables organisations to transform, differentiate and gain competitive advantage.” “Licence-based, ompremise software solutions that are custom-built are fast becoming a thing of the past and Saas [software-as-a-service) solutions have become the new norm, That's why many government agencies are progressively migrating from on-premise custom-built HR and finance platforms to Workday.” Kok said besides embracing cloud and modernising back-end systems, itis also necessary to boost ICT investments to bolster business resiliency. “Covid-19 has stress-tested our ability in continuing the business of ‘government,” Kok said, “Thankfully, our network infrastructure in terms of bandwidth and VPN [virtual private network] access held up and we were ‘able to transition 75% of our public officers to remote working.CLM ComputerWeektycom Inthise-guide -APAC enterprises readying recovery budget ‘What i takes for APAC firms toride out the pandemic ‘What businesses can earn from GovTechs digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to Container platform Inside Juniper's radical IT transformation How SingEx is bracing itsalt for disruption Page ot 48 cws 2021 IT Priorities APAC report Content ‘What connectivity or access-based network initiatives does your organization plan to deploy in the next 12 months? (Choose all that apply) wna tendo aes srt ie) a mcs 1 tees engine & nent ONSEHCH —a ante iy tr (ON) Aes dete Cs} ee ao ena in cr ne Soecorore oe) “We plan to further upgrade our government infrastructure to be even more reslient. Today, our network infrastructure is designed around on-premise systems in government datacentres, with network capacity to support largely e-mail and asynchronous communications,CLM ComputerWeektycom Inthise-guide APA enterprises readying recovery budget ‘What i takes for APAC firms toride out the pandemic ‘What businesses can earn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to ‘container platform Inside Juniper's radical IT transformation How SingEx is bracing itself {or cisruption age20ct 48 cws 2021 IT Priorities APAC report Content “Our new architecture will support greater use of cloud hosting and increasingly a moblle-enabled digital workplace. We will invest in infrastructure to better support a hybrid environment where meetings and. collaboration can still be effective with remote participation.” UALLALLLLLLLLLLLLILLLALILALLLILLLILULLLALLLALLLLLLLLLLLLALALALLLILILIULLLLLLLLLD ‘W Next ArticleComputerWeektycom cws 2021 IT Priorities APAC report Content CLM Inthise-guide 1 APAC enterprises readying recovery budget R_Whatit takes for APAC firms toride out the pandemic 1 What businesses can learn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats 1K ANZ Bank moves dtl banking services to ‘container platform Inside Juniper's radical IT transformation How Sings bracing itself {or cisruption 42 LALLALLLLLLLLLILLILLLALALALLLILLLILULLLALLLLLLLLLLULLLLLALALALLLILLLLLLLLLLLLLD India and Japan report stronger concern over cyber threats ‘Aaron Tan, Executive Editor, APAC ‘Security operations teams in India and Japan see the growing volume of cyber threats and security incidents as their biggest challenge amid the Covid-19 pandemic, more so than their counterparts in other parts of the world According to the 2020 State of security operations study by Micro Focus and research firm CyberEdge Group, 58% of respondents in India and 47% in Japan reported stronger concern over security threats in comparison with their global peers (45%) To cope with the growing volume of attacks, over 93% of respondents ‘employ artificial inteligence and machine learning technologies to improve their threat detection capabilities, and more than 89% expect to use or acquire a security orchestration and automated response (Soar) tool within the next 12 months, In India, clouc-based security tools are often preferred, with 75% of respondents reportedly using IT security operations software and services in the cloud, while other countries report a range from 59% ib 64%,CLM ComputerWeektycom Inthise-guide APA enterprises readying recovery budget ‘What i takes for APAC firms toride out the pandemic ‘What businesses can earn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to Container platform Inside Juniper's radical IT transformation How SingEx is bracing itself {or cisruption age220t 48 cws 2021 IT Priorities APAC report Content Which of these cloud, application or network-based security initiatives does your organization plan to deploy inthe next 12 months? (Choose all that apply) — 1S As security operations centres continue to mature, Micro Focus expects more organisations to deploy next-generation too and capabilities at an unprecedented rate to address gaps in security, as well as to prioritise ‘security incidents and monitor security across a growing attack surface.ComputerWeektycom cws 2021 IT Priorities APAC report Content CLM Inthise-guide 1 APAC enterprises readying recovery budget R_Whatit takes for APAC firms toride out the pandemic 1 What businesses can learn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats 1K ANZ Bank moves dtl banking services to ‘container platform Inside Juniper's radical IT transformation How Sings bracing itself {or disruption 48 “Troubled with the shortage of IT security professionals, more in India and Japan are turning to tools lke cloud deployment, artificial intelligence and machine learning technologies to proactively safeguard the enterprise amidst the rising security threats," said Stephen McNulty, president for Asia- Pacific and Japan at Micro Focus. “The hunt for people with tech skills in Asia has intensified exponentially during the pandemic and security operations teams are stretched thin as they tackle the skyrocketing cyber threats and security incidents ~ accelerated by workforce usage of unmanaged devices. “We can expect to see an unprecedented rate of deployment of next- ‘generation tools and capabilities as organisations scramble to close this crucial gap.” ‘According to the report, security operations teams are using a plethora of tools to secure critical information, with organisations widely using tt ‘common types of security operations tools. However, these tools do not inherently have a response component, functioning more as a detection tool akin to a fire alarm that is not connected to sprinklers,ComputerWeektycom cws 2021 IT Priorities APAC report Content CLM Inthise-guide APA enterprises readying recovery budget ‘What i takes for APAC firms toride out the pandemic ‘What businesses can earn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to ‘container platform Inside Juniper's radical IT transformation How Sings bracing itself {or cisruption Page a8 ‘As such, organisations will need to have a clearly defined playbook on how to respond to different types of cyber threat, manage vulnerabilities and harness threat intelligence. “The playbook can be automated, manual, or both, to give analysts the degree of standardisation and scale they need to manage security incidents properly,” said Roland Lau, vice-president for managed security services at ‘Singapore's Ensign InfoSecurity WLALALLLLALLLLLLLILLLALALALLLILLLILULLLALLLLLLLLLLLLLLLALALALLLILLLILLLLLLLLLD ‘SW Next ArticleComputerWeektycom cws 2021 IT Priorities APAC report Content CLM Inthise-guide 1 APAC enterprises readying recovery budget R_Whatit takes for APAC firms toride out the pandemic 1 What businesses can learn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats 1K ANZ Bank moves dtl banking services to ‘container platform Inside Juniper's radical IT transformation How Sings bracing itself {or cisruption 48 LALLALLLLLLLLLILLILLLALALALLLILLLILULLLALLLLLLLLLLULLLLLALALALLLILLLLLLLLLLLLLD ® ANZ Bank moves digital banking services to container platform ‘Aaron Tan, Executive Euitor, APAC ‘Australia's ANZ Bank has started ruming its digital banking services on Red Hat OpenShiftas part of efforts to modernise its IT systems. Leigh Gibson, technology area lead for responsible banking at ANZ, said the legacy platform powering the bank’s digital services has been on extended ‘support for over 12 years and was in need of an upgrade. But when the bank assessed the upgrade path for the legacy platform, it realised that by the time the upgrade was completed, the foundational infrastructure of the platform would have to be upgraded 18 months later. Gipson then approached her colleague Anton Clarke, ANZ's tech area lead for enterprise, compute and cloud services, to leverage the bank’s container platform as a service that is being powered by Red Hat OpenShift. ‘The decision to go with Red Hat OpenShift was also driven by the recommendation of Infosys, the bank's supplier of its Finacle core banking software,ComputerWeektycom cws 2021 IT Priorities APAC report Content CLM Inthise-guide 1 APAC enterprises readying recovery budget R_Whatit takes for APAC firms toride out the pandemic 1 What businesses can learn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats 1K ANZ Bank moves dtl banking services to ‘container platform Inside Juniper's radical IT transformation How Sings bracing itself {or disruption 48 “We had some services online and what we needed to do was a prootot- concept [POC] to ensure that the size and the scale that we needed for internet banking could be met using Red Hat OpenShift,” Gibson said. The POC was completed at the beginning of 2020 and in just over four months, ANZ had 30% of its internet banking services running on the new platform. Within about an hour of switching on the new services, we processed 'AS2.9bn worth of payments,” Gibson said, “And we had 45,000 customers, within about 30 minutes on the platform, actively transacting, We have definitely proven that the platform works and can work at scale.” Gibson said a significant percentage of senices will go live very soon and that the bank hopes to complete the upgrade in the next few months. “is been really useful for us to demonstrate the capabilities of an on- premise container platform,” she said, adding that there has been a lot of acceptance of its capabilites including its reliability and ease of use. “Many teams seem to think that they can stand up their own Kubernetes platform, but | think i's nice to take something that’s out of the box and leverage the expertise of Red Hat”ComputerWeektycom cws 2021 IT Priorities APAC report Content CLM Inthise-guide APA enterprises readying recovery budget ‘What i takes for APAC firms toride out the pandemic ‘What businesses can earn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats 1K ANZ Bank moves dtl banking services to Container platform Inside Juniper's radical IT transformation How Sings bracing itself {or cisruption Which of these software developmentslated initiatives does your ‘orgerizaton plan todeploy in the next 12 months? (Choose all that apply) ‘The move to Red Hat Openshift has also energised ANZ's developers, especially recent graduates who have had to learn to code for a legacy platform, “Now they can work with a product that's contemporary and we have more maturity now to leverage automation,” said Gibson,ComputerWeektycom CLM Inthise-guide APA enterprises readying recovery budget ‘What i takes for APAC firms toride out the pandemic ‘What businesses can earn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to ‘container platform Inside Juniper's radical IT transformation How SingEx is bracing itself {or disruption Paget cws 2021 IT Priorities APAC report Content ‘She added that the bank is looking at automating more testing processes and has been embracing DevSecOps to ensure that security s at front and centre of its modernisation efforts. Arvind Swami, director for financial services industry at Red Hat Asia-Pacific, said digital transformation efforts undertaken by banks such as ANZ will continue as they compete with new digital banking players across the region, With some financial regulators in the region stil assessing the financial viability of new market entrants in various digital banking redmes Swami said traditional banks have a window of six to nine months to revamp their digital services. ALLA ‘W Next ArticleComputerWeektycom cws 2021 IT Priorities APAC report Content CLM Inthise-guide 1 APAC enterprises readying recovery budget R_Whatit takes for APAC firms toride out the pandemic 1 What businesses can learn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats 1K ANZ Bank moves dtl banking services to ‘container platform Inside Juniper's radical IT transformation How Sings bracing itself {or disruption 48 LALLALLLLLLLLLILLILLLALALALLLILLLILULLLALLLLLLLLLLULLLLLALALALLLILLLLLLLLLLLLLD Inside Juniper's radical IT transformation ‘Aaron Tan, Executive Editor, APAC ‘When Dan Beeston joined Juniper around two years ago as its ICT manager, he found himself in a traditional IT shop struggling to get a handle on a hodgepodge of systems and applications. ‘Shadow IT was the norm at Juniper ~ a provider of aged care services in Western Australia -due to the lack of IT governance while employees had ‘multiple login accounts for different applications, Mobility was not an option — the use of desktop PCs was prevalent as was the preference for owning assets in the organisation's largely capital ‘expenditure IT consumption model ‘Adding to the burden of Juniper's IT operations were different versions of the same applications being used across the organisation, along with efforts to maintain older systems that were longer needed, “Alot of service units were going off to get their own systems without consulting IT,” Beeston told Computer Weekly. ‘We had a very fragmented ‘organisation from a technology perspectiveComputerWeektycom cws 2021 IT Priorities APAC report Content CLM Inthise-guide 1 APAC enterprises readying recovery budget R_Whatit takes for APAC firms toride out the pandemic 1 What businesses can learn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats 1K ANZ Bank moves dtl banking services to ‘container platform Inside Juniper's radical IT transformation How Sings bracing itself {or disruption 42 Driven by the need to transform its IT operations to support the aging population in Western Australia, Juniper developed a radical plan to turn things around. It appointed a managed service provider (MSP) and upended its IT consumption model in favour of services-based offerings. ‘These include amultiprotocol label switching (MPLS) service, as well as device as a service through which Juniper leased new hardware such as iPads, smartphones ard Microsoft Surface Books. The organisation's IT service desk also became a fully managed service supported by engineers supplied by the MSP. Beeston also bolstered the IT team with new roles that existing members had transitioned into, These included a cloud engineer who handles lift-and- shift application migration to the cloud, and a business intelligence analyst ‘who deals with integration and analytics, In addition, a business analyst role was created to ensure that IT was at the table in conversations cround software, as well as to analyse Juniper's existing software portfolio to decide if any ofits applications needed to be replaced or upgraded. ‘On the front line, technology advocates were appointed to get employees Up to speed with new technologies, including clinical applications that were installed on iPads at the point of care, enabling caregivers and nurses to Update health records of residents and view their preferences,ComputerWeektycom cws 2021 IT Priorities APAC report Content CLM Inthise-guide 1 APAC enterprises readying recovery budget R_Whatit takes for APAC firms toride out the pandemic 1 What businesses can learn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats 1K ANZ Bank moves dtl banking services to ‘container platform Inside Juniper's radical IT transformation How Sings bracing itself {or cisruption 148 Juniper is also a proponent of using data analytics to deliver high-quality ccare. Although it could easily tap Microsoft Azure's analytics and infrastructure services since it uses Microsoft's Hyper-V virtualisation ‘technology, it chose to go with Amazon Web Services (AWS). “We felt, as part of our strategy, that AWS would allow us to drive business analytics better. Initially it was just lt-anc- shift, but now that we have internal resources, we're in the process of setting up data lakes,” Beeston sali, To prevent a sprawl of systems and applications that were never decommissioned, a governance structure andIT chargebackwere implemented to reflect the actual cost of hardware, applications and services to Juniper's service units. ‘There was still one more thing to fix-resident and incident information was duplicated across multiple systems, making it difficult and time-consuming tolocate and extract data for decision-making, It'soon became apparent that access to critical data had to be centralised ‘on a single risk management platform, which in turn required integration with other systems such as clinical care, payroll, enterprise resource planning and a new identity and access management platform,CLM ComputerWeektycom Inthise-guide -APAC enterprises readying recovery budget ‘What i takes for APAC firms torride out the pandemic ‘What businesses can earn from GovTechs digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to Container platform Inside Juniper's radical IT transformation How Sings bracing itself for disruption ot 48 cws 2021 IT Priorities APAC report Content Which of the following information management initiatives does your ‘organization plan © deploy inthe next 12 months? (Choose all that apply) But manually integrating these systems would be far too complex and costly. So, Juniper turned to Boomi's integration platform, which Beeston's team now uses to integrate different systems and move data between them without the need for additional administrative staff.ComputerWeektycom cws 2021 IT Priorities APAC report Content CLM Inthise-guide 1 APAC enterprises readying recovery budget R_Whatit takes for APAC firms toride out the pandemic 1 What businesses can learn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats 1K ANZ Bank moves dtl banking services to ‘container platform Inside Juniper's radical IT transformation How Sings bracing itself {or disruption 48 ‘Change management Beeston said getting buy-in from board members was the first step in Juniper's change management strategy. "I's a boardevel initiative and they're driving the top down approach,” he added. ‘That meant rolling out initiatives at the corporate office first, and when the staff in care facilties saw the benefits and improvements, there was greater buy-in when the initiatives were rolled out widely, Beeston said, ‘As for technology change management, the multitude of technology products and services involved in Juniper's transformation roadmap meant that IT teams did not have the luxury of time or resources to figure out, for instance, how a server had been configured previously. “We had a lot to deal with, so we moved things along quickly to see what breaks,” Beeston said, “We had good testing scripts and made sure everything was tested, And after we made the change, we would roll things back if there was an adverse effect.” Fortunately for Beeston, the cost of executing an aggressive transformation strategy was not a big concern. “It was more about building an environment that allowed us to be flexible, extract data and make people's lives better,” he said,cws ComputerWeeklycom 2021 IT Priorities APAC report Content LALO (OL Beeston said while it was hard to quantify the outcomes of the strategy in Inthise-guide terms of cost savings or productivity improvements, tangible benefits could be seen across Juniper's workforce. 1 APAC enterprises readying recovery budget “The staff tell me that they get to leave on time now and our resources have ‘What i takes for APAC firms toride out the pandemic ‘What businesses can earn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to ‘container platform Inside Juniper's radical IT transformation How SingEx is bracing itself {or cisruption Page 8 been freed up through things lke identity management to improve the quality of care. “It was disruptive but that’s okay because we needed to drive an aggressive strategy-and we've been quite successful with that,” he said, LAULLALLLLALLLLILLILLALALALLLILLLILLLLALLLALLLLLLLLLLLALALALLLILLLLULLLLLLLLLLD ‘W Next Articlecws ComputerWeeklycom 2021 IT Priorities APAC report Content CLM VALILLILLLLLLLLLLLALLLLLLLLLL LALLALLLLLLLLLILLILLLALALALLLILLLILULLLALLLLLLLLLLULLLLLALALALLLILLLLLLLLLLLLLD In thise-guide ® How SingEx is bracing itself for disruption 1h APC enterprees readying ‘Aaron Tan, Executive Editor, APAC recovery budget ee [As a key player inthe events industry in Singapore and Southeast Asia, What takes for APAC tems ‘SingEx operates the Singapore Expo convention centre where it hosts some toride out the pandemic {600 events and receives six milion visitors each year. Spot busneses cn earn But like many of its peers, is business is being disrupted by the Covid-19 nn pandemic, which has led governments to limit physical events until the Sholeoy situation improves. Even as it moves into the so-called ew normal’, Sing ee is not expecting as mary visitors at physical events i future, according to its ss uisand Jonon report chiet digital officer Rizwan Hazarka, : rn over ber anereeneam verona In an interview with Computer Weekly, Hazarika shares more about SingEx's digital transformation journey that started a few years ago, the approach it save bars moe cignl took to change management and the future of the events industry. ‘banking services to ‘Can you share more about SingEx’s digital transformation journey and omalner platform how ithas been so far? Inside Juniper's radical IT Hazarika We started our digital transformation a couple of years ago. | was transformation hired about two-and-a-half years ago and I set up a team from scratch with —__. experience in areas like customer experience anddata analytics One of the How Sings bracing itself {or cisruption 48ComputerWeektycom 2021 IT Priorities APAC report cws Content CLM Inthise-guide 1 APAC enterprises readying recovery budget R_Whatit takes for APAC firms toride out the pandemic 1 What businesses can learn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats 1K ANZ Bank moves dtl banking services to ‘container platform Inside Juniper's radical IT transformation How Sings bracing itself {or disruption 48 first things we did was to improve our customer journeys for different personas, including sponsors, exhibitors, event organisers, attendees and so on, For each persona, we have implemented technologies to make it easier and ‘seamless for them to engage with us. So, the whole model has been around ‘customer centricity as we build new customer channels through evert apps ‘and business-matching services. We bought new marketing automation tools from Salesforce and implemented a CRM [customer relationship management] system that serves as the single source of truth and our primary data repository. We're beginning to see ourselves as a platform business with physical and online platforms that complement each other. The second part of our cigitl journey involves deploying internal enterprise systems to increase employee productivity and promote a data-driven culture so people can make decisions using relevant data, We are collecting data from different touchpoints to make customer engagements more personal and valuable, as well as to potentially spin off new business models. ‘The third part is automating our business because as we grow our footprint beyond Singapore, we're looking to scale up and do more with less using technology. That includes using data to drive more meaningful business intelligence and internal reporting to manage the business better.cws ComputerWeeklycom 2021 IT Priorities APAC report Content LALO ‘does your organization plan that apply) Inthise-guide Which ofthe folowing business applic sodeployin the noxt 42 monthe’? (enoor 1h APAC enterprises readying recovery budget ‘What i takes for APAC firms torride out the pandemic ‘What businesses can earn from GovTechs digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to Container platform Inside Juniper's radical IT That said, technology in itself is not the solution. The real challenge in digital transformation transformation is managing the process of change and aligning our 1h How SingExs bracing Itself for disruption Paget 48ComputerWeektycom cws 2021 IT Priorities APAC report Content CLM Inthise-guide 1 APAC enterprises readying recovery budget R_Whatit takes for APAC firms toride out the pandemic 1 What businesses can learn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats 1K ANZ Bank moves dtl banking services to ‘container platform Inside Juniper's radical IT transformation How Sings bracing itself {or disruption 48 stakeholders as we go through this journey. I's not easy, so part of my mandate is to drive that change. We've been embedding digital teams into the lines of business in very loose project structures. The early signs are good — collaboration is increasing, though the key to digital transformation is to humanise the whole effort. ‘That’seasier said than done, but as long as we're agile, learn and unlearn continuously, and keep the customer at the centre of everything we do, the transformation will become more valuable and meaningful. Could you elaborate more about the change management process and what it entails? Hazarika As we go through this process of change, | think the first one is ‘about having the right level of stakeholder involvement. There has to be ‘commitment from the leadership in driving change. We are fortunate that we have a CEO and a board which are very supportive. thas not been easy and keeping open communication channels and reiterating the message is important. ‘The second part is that we've reorganised ourselves to adopt agile ways of ‘working. In the past few months, we have literally flattened our ‘organisational structure and cut across hierarchies. We have moved from running departments to running projects. And it's a significant change,ComputerWeektycom 2021 IT Priorities APAC report cws Content CLM Inthise-guide 1 APAC enterprises readying recovery budget R_Whatit takes for APAC firms toride out the pandemic 1 What businesses can learn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats 1K ANZ Bank moves dtl banking services to ‘container platform Inside Juniper's radical IT transformation How Sings bracing itself {or cisruption 48 ‘where people of all levels work together in a team and think of deliverables in terms of projects. Its also important that we break our initiatives into bite-sized projects. When we first started, we took a big bang approach. In the first six months after | joined the company, we laid out a very comprehensive digital strategy. But then we realised that itis one thing to talk about strategy and it's another to execute it. So, we changed direction and made things bite-sized, ‘As an example, when we bult our marketing automation capability, we broke the project into smaller, digestible blocks, so the first goal was to just review ‘our customer engagement channels. We were not trying to boll the ocean— ‘we focused on one customer type and fine-tuned the model by looking at the results and getting feedback from customers. Taking a bite-sized approach is less disruptive. It's more contained and when we see results, its easier for other colleagues to see that there's some change in a small part of the organisation, ‘And as we drive change, there's always this question in the minds of the ‘employees about the distinction between their business-as-usual job and the new job. Where do | focus my attention and time? We've realised that sometimes, itis important to ring-fence and create a small group to run a new project. If it makes sense, then we deploy it to other parts of the ‘organisation. But f we try to bring both together and create a bit of tensionComputerWeektycom CLM Inthise-guide APA enterprises readying recovery budget ‘What i takes for APAC firms toride out the pandemic ‘What businesses can earn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to ‘container platform Inside Juniper's radical IT transformation How SingEx is bracing itself {or cisruption Paged0ct 48 2021 IT Priorities APAC report ina good way around expectations, then it becomes difficult for most people to digest. ‘The third partis training. Many times, we assume that if we deploy anew technology, people will easily adopt it Everyone talks about training, but often doesn't put in enough effort. So, we are putting in a lot of effort to train people to use the tools, and handt-holding them through train-the-trainer models where someone does it and shows another person how to do it. ‘That's how we've gone about this change management process. It’s challenging, but we've been open that things don't always work, and we'd have to go back to the drawing board. We retry, test and fal fast. But if it ‘works, then we feed it with more investment and grow a particular project or initiative, ‘What about in terms of business processes as you put innew systems? Did you take the opportunity to re-look at existing processes, or did any of the teams have to change the way they work to suit the way those new systems work? Hazarika: That's a really good question. | didn't explicitly talk about it, but as ‘we go through this change, we've faced two situations. cws ContentComputerWeektycom CLM Inthise-guide APA enterprises readying recovery budget ‘What i takes for APAC firms toride out the pandemic ‘What businesses can earn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to ‘container platform Inside Juniper's radical IT transformation How SingEx is bracing itself {or cisruption Paget 48 2021 IT Priorities APAC report In instances when we brought in bestin-class products with industrye defined processes and standards, we've had our employees learn and align tonew processes. ‘There have also been instances when we've had to adapt systems to existing processes which are tried-and-tested in the events industry. In those cases, we spend time with our systems integrators and consultants to help them understand our processes, so we haven't done this alone. There's expertise out there that we've tapped on to model our processes and apply them to our systems in an agile way. In your transformation journey, how do you make the call between “build versus buy" with regards to software applications? Are there cases when you develop your own software for a competitive edge? Hazarika:For anything that involves delivering a differentiated value to our customers, we will buld our own software. Right now, we are building out ‘our own digital events platform as we pivot from the physical to digital world, Its fundamentally a customer-facing application that will deliver anew ‘engagement model which is core to what we do. We're enhancing it now and ‘we will test it in phases at different events, When it comes to working with data, making sense of data, and gathering insights to create different kinds of business models, we have built ‘something from the ground up with some customisation. But for anything cws Contentcws ComputerWeekycom 20211T Priorities APAC report Content CAML LLL ns that does not directly touch our customers, we have acquired expertise via Inthise-guide systems lke Salesforce CRM which is used by internal teams to manage the sales pipeline and manage customer data, including the whole concept of AeA C entree renting havinga single source of truth. In those cases, we chose to use software recovery budget ‘What i takes for APAC firms toride out the pandemic ‘What businesses can earn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to ‘container platform Inside Juniper's radical IT transformation How SingEx is bracing itself {or disruption Paget that already has best practices bullt in, We also made the decision a few years ago that we will operate primarily on the cloud and that has worked to our advantage. Our entire business outside of the systems that | mentioned pretty much resides on Amazon Web ‘Services, and possibly some other clouds that we would use at different points in time, Being in the cloud makes sense for us, because we dor't see ourselves ever becoming a software vendor, What sometimes happens is you get very distracted when a lot of attention and time is spent on building software and running a complicated technology organisation as opposed to focusing the attention on the customer and the external ecosystem, And because we're ‘an events company, we're very clear that our top priority is always external touch points and the whole ecosystem right around them. Could you share more about how you're using Salesforce Service Cloud. to manage the use of Singapore Expo as a facility to house Covid-19 patients with mild or no symptoms?cws ComputerWeeklycom 2021 IT Priorities APAC report Content LALO OO Hazarika: With Singapore Expo being used as a community care facility In thise-guide APA enterprises readying recovery budget ‘What i takes for APAC firms toride out the pandemic ‘What businesses can earn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to ‘container platform Inside Juniper's radical IT transformation How SingEx is bracing itself {or disruption Pages a8 ‘amid the pandemic, we started looking at different types of technologies that can help us to enhance our operations and manage the infrastructure ‘so as to make it easier for frontline workers to care for the residents, We chose the Salesforce Service Cloud because we were already a ‘Salesforce customer, which made it easier for our staff to adopt. The software enables us to run our integrated command centre that manages day-to-day incidents, such as problems with hot showers or the WEFI network. These incidents are surfaced to us through different partners and the Service Cloud acts as the case management system, We get a single view of all incidents, and it helps us to prioritise them. We note the incident, wwe track it and then we close it. More importantly, it has helped us to promote a culture of service responsiveness and speed up resolution times, enabling us to focus our attention on the right things. I's also driving a service level agreement [SLA] ‘way of working, which was always there, but is now being reinforced with the use of the software. Running the Singapore Expo as a community care faciity is a temporary arrangement. When we come out of this, we can apply these learnings to our daily operations, The longer-term plan is to move from a reactive toa predictive model, where we leverage more data to keep the facility running efficiently by managing issues before they crop up.ComputerWeektycom CLM Inthise-guide APA enterprises readying recovery budget ‘What i takes for APAC firms toride out the pandemic ‘What businesses can earn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to ‘container platform Inside Juniper's radical IT transformation How SingEx is bracing itself {or disruption aged of 8 cws 2021 IT Priorities APAC report Content ‘At the start of our conversation, you talked about enabling new business ‘models through digitisation. Could you elaborate in detail about what those models could be? Hazarika | can give you some broad strokes, if you don't mind, because ‘some of them are stil in the early stages and could be potential differentiators for us. Broadly speaking, we are looking at models that can create new ways of ‘engaging with customers using digital platforms. As an example, models that allow event attendees to learn and network with each other in a very personalised way. As we collect more insights and data, there are ‘opportunities to package some of that for our partners. ‘Of course, there's the big question around the use of personally identifiable information. With sensitivity around how much information you can collect, ‘we are looking at ways to anonymise and aggregate insights using clustering and segmenting techniques. This could potentially be monetised because we have captive audiences, and sponsors and advertisers are interested in targeting them with services. We are also looking at models that will make the Singapore Expo more digitised through the internet of things [loT] and other applications that collect data. Again, we can package that to provide services to our merchants and partners who can benefit from the data,cws ComputerWeeklycom 2021 IT Priorities APAC report Content LALO (OL Finally, people go to events because they want to network with peers and Inthise-guide learn from them, We also see the opportunity of creating content, because athe end ofthe day our core strength as an events company is content 1 APAC enterprises readying recovery budget \We understand the programming and content model very well, so i's about ‘What i takes for APAC firms toride out the pandemic ‘What businesses can earn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to ‘container platform Inside Juniper's radical IT transformation How SingEx is bracing itself {or cisruption Paget 48 repackaging some of that content and creating learning channels. For example, after an event, we can create bite-sized versions of content ‘sessions, curate them and sell them as membership packages in a freernium model ‘Amid the pandemic, more companies are organising virtual events to reach new customers. How much emphasis is SingEx placing on the digital events platform, given that there's still a role for physical events simply because you can’t replicate face-to-face engagements on a virtual platform? How do you balance the short-term need to capture the market for virtual events versus building the digital infrastructure to ‘support whatever the events industry will become in future? Hazarika: The jury is stil out, and everyone is trying to make sense of what the events industry will be lke in a post-Covid+9 world. Depending on who you speak with, the pandemic isan inflection point and welllbe in a ‘completely different world where digital wll be the core of everything we do. Others are saying that the world will go back to what it was,ComputerWeektycom CLM Inthise-guide APA enterprises readying recovery budget ‘What i takes for APAC firms toride out the pandemic ‘What businesses can earn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to ‘container platform Inside Juniper's radical IT transformation How SingEx is bracing itself {or cisruption Paget cws 2021 IT Priorities APAC report Content ‘Our view is that we're heading towards a hybrid model where our digital events platform wil serve as a digital core that will cater to different types of ‘event formats, whether they are pure digital events or physical events that incorporate digital studios so that those who are unable to attend an event because of restrictions can attend the same event and interact with others. (Our platform wl also alow us to serve different parties that are organising or participating in large-scale events, whether they are sponsors or exhibitors. We are building it to serve different needs and because its a platform, you can choose which services you want, We see Covid+9 as an ‘opportunity to pivot, but we're not going to end up moving completely away from physical events. The intent is to fortify both the physical and digital worlds to create complementary models. ‘W Next ArticleCLM ComputerWeektycom Inthise-guide APA enterprises readying recovery budget ‘What i takes for APAC firms toride out the pandemic ‘What businesses can earn rom GovTech’s digital strategy India and Japan report stronger concern over eyber threats ANZ Bank moves agit banking services to ‘container platform Inside Juniper's radical IT transformation How SingEx is bracing itself {or disruption Page aot cws 2021 IT Priorities APAC report Content LALLALLLLLLLLLILLILLLALALALLLILLLILULLLALLLLLLLLLLULLLLLALALALLLILLLLLLLLLLLLLD / Getting more CW+ exclusive content ‘As aCW+ member, you have access to TechTarget's entire portfolio of 120+ websites, CW+ access directs you to “platinum members-only content” that are guaranteed to save you the time and effort of having to find reliable resources on your own, ultimately helping you to solve your toughest IT challenges more effectively and faster— than ever before. Take full advantage of your membership by visiting ‘www.computerweekly.com/eproducts.