Job Description – Hospitality Coordinator

Grade: E

Reports to: Hospitality Events Manager

Location: Kenwood House & Wellington Arch

Responsible for: Supervision of dedicated team of Historic Properties Stewards at Hospitality

Events.
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English Heritage cares for over 400 historic monuments, buildings and places. Through these, we
bring the story of England to life for over 10 million visitors each year.
No matter what you do or where you do it, by joining us you’ll be playing a vital role in looking after
some of the greatest places in England so that they can be enjoyed today and for generations to come.
You’ll find it’s a workplace like no other – taking you behind the scenes of these extraordinary sites
and supporting you to share your ideas, inspire others and make a difference.    

Where you’ll be working – Kenwood House and Wellington Arch

What you’ll achieve with us

As part of the historic properties team working under the guidance of the Hospitality Events Manager
you will champion and deliver a range of high quality hospitality events at Kenwood House and
Wellington Arch, creating memorable experiences for all of your clients and ensuring the highest
standards of operation at all hospitality events through exceptional customer service, supplier liaison
and collaborative working.

What you’ll be doing as part of the team

1. To support the Hospitality Events Manager in generating an increased financial contribution to

the Charity by driving sales to the venue and achieving profit targets.

2. To operationally deliver exemplary events assisting on the training and development of the
dedicated Historic Properties Stewards team to enable them to carry out their duties and provide
exemplary customer service, whilst protecting the historic fabric of the site.

3. To demonstrate a cooperative approach ensuring that as a member of the properties team you
work collaboratively with peers to achieve the best possible outcome for the Charity in line with
the strategic plan.

4. Conduct thorough site visits of the property with potential clients, and support the Hospitality
Events Manager in the training of Historic Properties Steward Team to ensure the same a high
standard to maximise the number of showrounds that can be conducted and the conversion rates
that are achieved.

5. To respond to all enquiries (by telephone or email) quickly and efficiently and follow up
provisional bookings to ensure we convert sales.

6. Take responsibility for all office administration including the drawing up of contracts, invoices

Hospitality Events Co-ordinator Job Description – October 2017

 and other paperwork relating to events, including the maintenance of client and supplier files

7. To support the Hospitality Events Manager in ensuing that staffing levels are sufficient for all
events in advance and the property management team have an event management plan for each
event.

8. To be fully conversant with operational procedures, health & safety legislation, site rules,
licensing laws and regulations.

9. To work weekends and evenings when events are booked

Occasionally we may need to review a job description to incorporate any changes or other duties
needed for the role as identified by the line manager.

We’re also committed to providing equality of opportunity so if you have a disability, we would be
happy to discuss reasonable adjustments to the job with you.

Hospitality Events Co-ordinator Job Description – October 2017

 Who We’re Looking For

Essential Experience We’d also like to see

Proven experience of hospitality event administration, Experience of delivering training to teams

co-ordination and management. and individuals

An understanding of the corporate events

Demonstrable understanding of the principles of market.
excellent customer care and visitor service

Experience/knowledge of events in historic

environments.

Essential Skills / Knowledge / Qualifications We’d also like to see

General awareness of health and safety and security First Aid certificate 1
issues in an event management capacity
General knowledge of other local
Computer literate with a sound knowledge of Microsoft competitors
Office.
Personal License Holder
Strong organisational skills with ability to prioritise and
deliver to deadline – able to multi-task. Experience/knowledge of marquee events
and/or large scale outdoor events.
Able to display excellent communication and
interpersonal skills

Able and willing to work with a diverse range of clients

and colleagues

Confidence to approach clients and actively sell

Able to work calmly under pressure and manage

conflicting priorities

Flexible and adaptable approach to range of duties and

tasks

Keen to develop new skills

Maintains and expects high standards of honesty and

integrity

Essential Behaviours We’d also like to see

You share your knowledge and experiences helping

others to achieve

Hospitality Events Co-ordinator Job Description – October 2017

You work with colleagues internally and externally to
deliver objectives

You invite feedback from others

You are open to new ideas and thinking

You prioritise tasks to deliver the EH strategy

You look for ways to work more efficiently

You support others in the decisions they make and help

them to consider all options

Additional Circumstance to Consider

Ability to travel as you may be required to help at other venues and attend meetings throughout the
territory

Willing to work regular weekends and evening throughout the year

Hospitality Events Co-ordinator Job Description – October 2017