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  • Expression of Taking A Simple Phone

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    Gina Inayatul Maula
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    1. The document provides guidance on common phone etiquette when receiving and making calls, including answering the phone, identifying oneself, asking callers to hold, connecting callers, informing when the called person is unavailable, and taking/leaving messages. 2. It outlines appropriate responses for situations like answering a call, requesting to speak to someone, placing a caller on hold, informing a caller that the requested person is unavailable, and obtaining contact information to pass along a message. 3. Sample dialogues demonstrate properly applying the guidance, such as a receptionist checking if a person is available, informing a caller they will need to call back, and ensuring a message is delivered.

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    Expression of taking a simple phone

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    1. The document provides guidance on common phone etiquette when receiving and making calls, including answering the phone, identifying oneself, asking callers to hold, connecting callers, informing when the called person is unavailable, and taking/leaving messages. 2. It outlines appropriate responses for situations like answering a call, requesting to speak to someone, placing a caller on hold, informing a caller that the requested person is unavailable, and obtaining contact information to pass along a message. 3. Sample dialogues demonstrate properly applying the guidance, such as a receptionist checking if a person is available, informing a caller they will need to call back, and ensuring a message is delivered.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    102 views2 pages

    Expression of Taking A Simple Phone

    Uploaded by

    Gina Inayatul Maula
    1. The document provides guidance on common phone etiquette when receiving and making calls, including answering the phone, identifying oneself, asking callers to hold, connecting callers, informing when the called person is unavailable, and taking/leaving messages. 2. It outlines appropriate responses for situations like answering a call, requesting to speak to someone, placing a caller on hold, informing a caller that the requested person is unavailable, and obtaining contact information to pass along a message. 3. Sample dialogues demonstrate properly applying the guidance, such as a receptionist checking if a person is available, informing a caller they will need to call back, and ensuring a message is delivered.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    of 2

    SUBJECT 3

    EXPRESSING OF TAKING A SIMPLE


    PHONE

    When Receiving Calls When calling someone

    1. Answering at a switchboard/ in a office/ 1. Requesting a particular person or


    at a private number service

    - Good morning, (your company). May I - May I speak to .....?


    help you? - May I speek to the manager, Please?
    - Hello, (Your office). Can I help you?
    - Good afternoon, (your name) speaking
    Hello, (your phone number)

    2. Requesting identify 2. Identifying your self

    - Who is calling? - This is (your name)


    - May I ask who is calling? - I’m calling on behalf of ....
    - Who is speaking, please?

    3. Asking the caller to hold

    - Hold the line, please. I’ll see if he is in


    - Hold on, please. He is coming now
    - Just a moment, please. She’ll be with you
    right away
    - One moment, please. I’ll see if he’s free
    He is speaking on the other line. Will you
    hold?

    4. Connecting to the callers

    - I’ll connect you with the manager


    - I’ll put you through the manager
    - It’s ringing for you
    - You are through. Go ahead

    5. The person being called is not in 3. The person you are calling is not in

    - I’m sorry, the manager is out of at the - Could you tell me when he will back?
    moment - Do you know what time she will back?
    - I’m terribly sorry. Mr. Hotman is away on
    business right now
    - He is not in the office now, but he will be
    back at 4 o’clock
    6. Taking message 4. Leaving a message

    - Can I take a message? - Yes, could you tell him to call me back?
    - Can I give him a message? - Yes, tell her that I call. This is (your
    - Can I have a message? name)
    - No, thanks. I’ll call back later
    - No, thanks. It’s not urgent

    EXERCISE
    Complete the following dialogues by using the correct expression!

    Dialogue 1

    Receptionist : Good morning, R n’R Corporation, .....?


    Nisa : Morning, my name is Nisa, ....... Mr. Mark please?
    Receptionist : ........, i will check if he is at the office now.
    Nisa : Ok, I will hold the line
    Receptionist : Mrs. Nisa, thank you for waiting. Mr. Mark is having a guest this moment. .....?
    Nisa : No, its ok. I think i’ll call him back one hour later
    Receptionist : Is there anything else I can help you?
    Nisa : No, thank you. Bye.

    Dialogue 2

    Fino : Hello, is this Malvin photo studio?


    Receptionist : Yes, this si Malvin photo studio
    Fino : I would like to talk to Mr. Malvin please.
    Receptionist : Ok, ......?
    Fino : Ok, im sorry my name is Fino.
    Receptionist : ..........., I will check if Mr. Malvin is available.
    Fino : Ok
    Receptionist : Mr. Fino, Mr. Malvin is busy right now, .....?
    Fino : Yes, could you please tell him to call me back? My phone number is
    08976571
    Receptionist : alright Mr. Fino I will make sure Mr. Malvin gets your message
    Fino : Thank you
    Receptionist : You’re welcome

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