Australian Harbour International College

RTO ID: 41338 CRICOS Provider Code: 03449J

ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Assessment Details
Qualification Code/Title
Assessment Type Assessment - Time allowed

Due Date Location AHIC Term / Year

Unit of Competency
National Code/Title BSBSMB408 Manage personal family, cultural, business obligations

Student Details
Student Name Student ID

Student Declaration: I declare that the work submitted is my own, Signature: ____________________________
and has not been copied or plagiarised from any person or source. Date: _____/______/__________

Assessor Details
Assessor’s Name
RESULTS (Please
SATISFACTORY NOT SATISFACTORY
Circle)

Feedback to student:
...............................................................................................................................................................................................
...............................................................................................................................................................................................
...............................................................................................................................................................................................
...............................................................................................................................................................................................

Student Declaration: I declare that I have been Assessor Declaration: I declare that I have conducted a fair, valid,
assessed in this unit, and I have been advised of my reliable and flexible assessment with this student, and I have
result. I am also aware of my appeal rights. provided appropriate feedback.
Signature: _______________________________ Signature: ________________________________________
Date: ______/_______/___________ Date: ______/_______/___________

Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia

|RTO NO: 41338 | CRICOS Provider Code: 03449J

Filename BSBSMB408 Manage personal family, cultural, business Version 3.0/September Review Date: March Page 1 of 7
obligations 2016 2017
 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Instructions to the Candidates

 This assessment is to be completed in class supervised by assessor.

 Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will be
given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency.
 If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
 Please refer to the College re-submission and re-sit policy for more information.
 If you have questions and other concerns that may affect your performance in the examination please inform the assessor
immediately.

Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia

|RTO NO: 41338 | CRICOS Provider Code: 03449J

Filename BSBSMB408 Manage personal family, cultural, business Version 3.0/September Review Date: March Page 2 of 7
obligations 2016 2017
 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Assessment-1(Research and Questioning)

Question 1

What are the characteristics of a small business and what effect might the operating
environment have on a small business? You might have to conduct the appropriate research
to answer this question. Discuss in 150--180 words

Answered:
There are different essential characteristics of small business. The forms of small businesses are
totally different from the medium and larger business organizations. The widely identified
characteristics of small business are as follows:
 Business managed by the owner.
 Family workers and some other workers are hired.
 Mostly owner financed and limited borrowed funds are used.
 No scope for specialist service.
 Little emphasis on long term planning.
 Good relation between labour and owner.
 No or limited use of innovative production / marketing or promotion.
 Business is housed in small establishment.
 Rational cost possible to control.
 Business secrets are possible to safe.
 Main target is the local market and or limited non-local market.
 Size of investment is relatively smaller.
 Quantity of sales relatively smaller.
 Unable to adopts modern technology.
 Mostly handicraft items are produce.
 Fashionable women and children dress are also produce.
 Minimum legal formalities are must be filling up to open a small business.
Environmental factors refer to external influences on a business that it has limited control over
but that it must consider as part of strategic planning. Typically, environmental factors addressed
by companies fit into four categories -- social, legal, political and economic. These factors affect
small businesses in different ways than larger competitors.

Social

Social environmental factors include societal movements, changes in public values and attitudes
people in the marketplace have toward working for a business.
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia

|RTO NO: 41338 | CRICOS Provider Code: 03449J

Filename BSBSMB408 Manage personal family, cultural, business Version 3.0/September Review Date: March Page 3 of 7
obligations 2016 2017
 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Political

For a small company, political factors relate to interaction with local governments and agencies.
In general, it is important to have a good working relationship with the mayor and city council
members in a city or town in which a business operate.

Legal

The legal environment is similar to the political landscape in the way it affects a business.
Changes in laws or city ordinances may affect a business directly. If a target market is teens, for
instance, a new curfew that requires people under 18 to be home by 11 p.m. may affect hours of
operation.

Economic

In general, shifts in the nature of the local economy can help or hinder a business. If a business
sell lower-priced or value-priced goods, buying activity may pick up when economic conditions
are weak and unemployment is high.

Question 2

Give an example for each of the following obligations that might impact on your business:

Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia

|RTO NO: 41338 | CRICOS Provider Code: 03449J

Filename BSBSMB408 Manage personal family, cultural, business Version 3.0/September Review Date: March Page 4 of 7
obligations 2016 2017
 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

a. Personal:
 Health considerations such as exercise
 Stress levels and consequences of stress
 Risk considerations such as using the personal home as collateral
 Personal enjoyment considerations such as tasks undertaken
 Personal and professional development
 Ability to take holidays/ time off
 Financial security
 The owner's perception of self

b. Family.
Family commitments might be in direct conflict with the needs of the business. Business
owners must make choices about the time they can make commitments for
responsibilities such as child care, aged care, and emotional support for family issues.
They also need to determine the degree to which they will allow their family
commitments to impact on their business, for example, in terms of supplying
employment, resources or other support to family members.

c. Cultural.
• Culture affects – Consumer behaviour – Local demand – Buying decisions –
Brand Image
• Culture influences managerial styles and management decisions
• Culture affects the nature of business negotiations
• Knowledge of Native culture is useful when dealing with home markets but it has
little value when dealing in foreign markets
• Culture acts as a hidden entry barrier, but it can be overcome with cultural
sensitivity, hard work & quality
• Managerial behaviour is driven by his/her cultural knowledge
d. Community.
Particularly in rural areas, small business can be the lifeblood of the local community.
They are a source of employment and income for local families. They can support local
sporting and social clubs as well as local hospitals and schools. Each business owner will
need to make a decision about what they will do for the community in which they
operate, that is, what they can put back- i n both rural and larger urban areas.

e. Business.
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia

|RTO NO: 41338 | CRICOS Provider Code: 03449J

Filename BSBSMB408 Manage personal family, cultural, business Version 3.0/September Review Date: March Page 5 of 7
obligations 2016 2017
 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Small businesses can play a valuable part in the overall health of the industry of which
they are a part. They could contribute to upholding professional standards and could
make valuable contributions toward the development of industry bench marks and
standards. Al l industries will have associated peak bodies which oversee the industry,
collect industry, related information and contribute to the development of competency
standards and bench marks applicable to the industry. Small business owners can
volunteer time and information to assist i n these procedures. They might sit on
committees or advisory bodies/ boards and/or could undertake research into new areas.

Question 3
How can small businesses contribute to their local community? Discuss in 150-180
words.
Answered:

Small businesses help the local community:

Creating local jobs

Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia

|RTO NO: 41338 | CRICOS Provider Code: 03449J

Filename BSBSMB408 Manage personal family, cultural, business Version 3.0/September Review Date: March Page 6 of 7
obligations 2016 2017
 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

There is no better way of supporting family, friends and neighbors to establish a small business
in local town. These people do not have to travel far to look for jobs. They work closer to home
which in turn makes them more fulfilled.

Gives the community its unique identity

Every community has its own unique identity. Most of the time this identity is derived from the
economic activities that society is famous for. This identity is maintained when the small
businesses decide to operate locally. For example, one of your best farmers decide to have a shop
locally instead of directly selling his products to giant retailers.

Boosts the economy of the local community

Small businesses increase the level of taxation for a local community and ensures the money
remains in that society. In addition to that it also decreases the poverty levels as more people
move to become entrepreneurs as others also get employed. This effectively substitutes low wage
income and transforms the community to a middle-class society. Local entrepreneurs also buy
locally and thus pumps back most or all of their profit into the local community.

Increase in local charities or donations

This is a way of giving back to the community that has nurtured and given them an enabling
environment. Through these charities the community gets more social amenities put up. Owners
of small businesses have also been very instrumental in ensuring orphaned and vulnerable
children get access to education.

Providing training and apprenticeship opportunities

Small businesses provide an opportunity for the youth to learn a trade and skill. These skills are
in turn used to work in the community. It is a golden initiative because some of these individuals
may not have the money to pay for college.

For instance, a local craftsman can provide training to interested youths and later offer them
employment or give them funds to start their own businesses.

Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia

|RTO NO: 41338 | CRICOS Provider Code: 03449J

Filename BSBSMB408 Manage personal family, cultural, business Version 3.0/September Review Date: March Page 7 of 7
obligations 2016 2017