SCRIPT FOR FRONT OFFICE SERVICES NC II

TELEPHONE RESERVATION:

Reservationist: You have reached Winzelle Suites hotel, JC speaking (You have to state
your nickname not the full name), how may I help you?
Guest: Hi JC, I would like to inquire for room accommodation good for two.
Reservationist: May I know from what date and till when ma’am?
Guest: For august 2
Reservationist; Thank you for your Information (SIR/MAAM). We have 3 types of room
accommodation good for (State the number of guest available for the room) available for
that date (State the date for the availability of the rooms). We take pride to introduce to
you our presidential suit, fully air conditioned, with flat screen TV with cable channels, home
theater type, a spacious living room with balcony, a private bathroom with hot and cold
shower with a bath tub, a laptop is also installed in the room with free access to internet, we
also include a kitchen with complete kitchen utensils, and free access to the hotel facilities of
the hotel like free usage of the swimming pool and gym at costs 6,000 per day.
We also have the bedroom deluxe, with fully air conditioned room, a flat screen TV with
cable channels, a private bathroom with hot and cold shower, a free WIFI, it also has a living
room with a balcony to enjoy the beautiful sunset at 4,500 per day.
Then we have our standard room. Fully air conditioned, with cable channels and flat screen
TV, private bathroom with hot and cold shower with free access to internet at 3,200 per day.
Which among the type of room do you prefer (Ma’am/Sir)

Guest: I would like to take __________________________________ (Stating the type of

room)
Reservationist: Alright (Ma’am/Sir) so you want to take the (State the room that the guest
needs). May have your full name (Ma’am/Sir)
Guest: (Name of the guest)
Reservationist: (State the full name of the guest then spelled it to the guest) Example: Alright
sir Your Name is Juldemar I. Capillan is spelled as J is for jar, U is for umbrella, L , is for
Land and so on…………. did I take it correctly? Ok (Ma’am/Sir). May I know the mode of
transportation going here?
Guest: I’ll be arriving on the (Date) day of the (month) (year) (time) via Cebu pacific flight
no.7d1088 and will depart on (State the time and the date of departure|)

Reservationist: Ok (Sir/Ma’am) may I have your company name, address, email add and
contact number please? For me to process this reservation.
Guest: Winzelle International College, Tomas Claudio street, Zamboanga City .
wic@yahoo.com

Reservationist: Would you like to make any special request?

Guest: none
Reservationist: Is there’s anything I can do for you?
Reservationist: