Leadership (Cluster) - Knowledge (Activity 1)

Course Details
Course Name
Unit(s) of competency
LEADERSHIP AND MANAGEMENT (CLUSTER)
Unit Code (s) and (BSBDIV501, SITXCOM005 & SITXHRM003)
Names
Assessment Details
Term and Year Term 1, 2021 Time allowed 2 hours
Assessment No 1 Assessment Weighting 30%
Assessment Knowledge
Descriptor
Due Date 01/02/2021 Extension (if approved)
Re-Assessment Details
Term and Year Time allowed
Assessment No Re-assessment Fee Paid?
Assessment Type
Due Date No Extension
Student Details and Declaration

Student Name
Student ID Trainer/Assessor’s Sydgi Zannetos

Name
Student Declaration:
a. I declare that the work submitted is my own and has
not been copied or plagiarised from any person or
source.
b. I have not submitted any part of this assignment
previously as part of another unit/course.
c. I acknowledge that I understand the requirements to
complete the assessment tasks.
d. The assessment process including the provisions for Signature:
re-submitting and academic appeals were explained to __________________________________
me and I understand these processes. Date: _______/________/______
Assessment Outcome - To be completed by the Assessor

Assessor’s Name Sydgi Zannetos
Results Satisfactory Not Satisfactory Marks:
Re-assessment Due
Yes No
eligibility Date:
This assessment First Attempt 2nd Attempt Late Penalty__________
Assessment Task
Leadership and Management: Cluster (BSBDIV501, SITXCOM005 & SITXHRM003) Page 1 of 13
FEEDBACK TO STUDENT
Progressive feedback to students, identifying gaps in competency and comments on positive improvements:
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Student Declaration: I declare that I have been Assessor Declaration: I declare that I have
assessed in this unit and I have been advised of my conducted a fair, valid, reliable and flexible
result. I am also aware of my right to appeal and the assessment with this student, and I have provided
reassessment procedure. appropriate feedback
Signature: ____________________________ Student did not attend the feedback session.

Date: ____/_____/_____ Feedback provided on assessment.
Signature: ____________________________
Date: ____/_____/_____
FEEDBACK TO STUDENT (FOR REASSESSMENTONLY)
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Student Declaration: I declare that I have been re- Assessor Declaration: I declare that I have
assessed in this unit and I have been advised of my conducted a fair, valid, reliable and flexible
result. I am also aware of my right to appeal. assessment with this student, and I have provided
appropriate feedback
Signature: ____________________________
Date: ____/_____/_____ Student did not attend the feedback session.
Feedback provided on assessment.
Signature: ____________________________
Date: ____/_____/_____
Assessment Task
Assessment Task
(Knowledge)
Leadership and Management (Cluster)

BSBDIV501, SITXCOM005 & SITXHRM003
Assessment Task
DOCUMENT CONTROL
Version Date Comments
1.0 15th April 2019  Original
ASSESSOR PRE-ASSESSMENT CHECKLIST
This checklist is to be completed prior to commencing the assessment.
Please discuss this with the learner and circle yes or no for each question.
Is the learner ready for assessment? ☐Yes ☐ No

Have you explained the assessment process and tasks? ☐ Yes ☐No
Does the learner understand which evidence is to be collected and ☐ Yes ☐No
how?
Have the learner’s rights and the appeal system been fully explained? ☐ Yes ☐No
Have you discussed any special needs or reasonable adjustments to be ☐ Yes ☐No
considered during the assessment?
Does the learner have access to all required resources? ☐ Yes ☐No
ASSESSMENT INSTRUCTIONS
PURPOSE OF THE ASSESSMENT TASK
Assessment Tool Knowledge
Unit Code (s) Leadership and Management (Cluster)

and Names BSBDIV501 Manage diversity in the workplace
SITXCOM005 Manage conflict
SITXHRM003 Lead and manage people
To demonstrate satisfactory completion of this Assessment Satisfactory Not Satisfactory
Task the learner must: (S) (NS)
Part A: All Short Answer Responses completed and ☐ ☐

correctly answered
Part B: All True or False statements completed and ☐ ☐

correctly answered
Overall Assessment Task Performance Satisfactory Not Satisfactory

(S) (NS)
Assessment Task: Knowledge ☐ ☐
Resources required for this Assessment
Assessment Task
Trainers and Assessors are required to ensure all learners have access to:
 Text Book: Management Theory and Practice (2015) Edition 6 Kris Cole ISBN
9780170354059
 Text Book: Management: A Pacific Rim Focus (2008) 5th Edition. Bartol, Tien, Matthews &
Sharma
 Student Handout: Glossary of Industry Terms (Leadership)
 Patrick Lencioni’s ‘Five Dysfunctions Of A Team’
 Computer with Internet Access and appropriate Microsoft Office Software Applications
 Flash Player for Multimedia Videos
 Website Resource: http://www.corporate-ethics.org/pdf/ethical_leadership.pdf
 Website Resource: http://www.managementstudyguide.com/leadership-ethics.htm
 Website Resource: https://www.weforum.org/agenda/2015/03/six-key-principles-for-ethical-
leadership/
 Website Resource: http://www.nwlink.com/~donclark/leader/leadstl.html
 Leadership questionnaire http://www.nwlink.com/~Donclark/leader/matrix.html
Instructions for Trainer and Assessors
This assessment task has to be conducted as per the Assessment Conditions:
In class ☐ In an Industry Workplace ☐ In a Simulated Industry Environment
Please read the following instructions carefully
 Attendance must be recorded in the Attendance Spreadsheet

 The assessment is to be completed according to the Assessment task instructions
 This is an individual assessment conducting under Exam conditions
 Trainer and Assessor are to complete the Pre-Assessment Checklist before commencing the
Assessment process
Assessment Task Duration

 Week 4
Learner Evidence Submission Requirements
 The completed Assessment tool
LEADERSHIP AND MANAGEMENT (CLUSTER)

(BSBDIV501, SITXCOM005 & SITXHRM003)
Assessment Task
ASSESSMENT TASK: KNOWLEDGE
PART A: SHORT ANSWER RESPONSES
1. List five (5) ‘roles and functions’ performed by supervisors and managers:
2. Explain each of the following leadership styles:
‘Authoritarian or autocratic leadership’
‘Participative or democratic’
‘Laissez-faire style’
‘Transactional leadership’
‘Transformational leadership’
‘Situational leadership’
3. List four (4) important skills (or characteristics) of members of an effective

team
Assessment Task
4. List the three (3) individual job roles of members in YOUR current work
team, and describe what each role does.
5. List four (4) common problems teams may encounter.
6. What does ‘Group Dynamics’ mean?
7. List six (6) advantages of working as a team, as opposed to working

individually.
8. As a leader, the most important part of being a leader is setting a good

example. Why is this?
9. List three (3) ways you can act to send a positive message to your team
as a leader
10. What is a manager’s role in achieving company goals?
11. Why must you show your staff that you support the business goals?
12. List four (4) reasons why treating people with integrity, respect and
empathy will help you manage your team.
Assessment Task
13. If you don’t treat people with respect (for example use fear and threats)
this can have a negative effect on your team. List four (4) examples of how
lack of respect can negatively impact on a team
14. There are three (3) types of goals you need to set, they are;
15. List three (3) methods you could use to help your team to monitor the
progress of meeting goals:
16. Setting KPIs helps to keep the organisational goals, in line with the plans
and objectives of your team
17. List three (3) good KPIs that might help your team achieve the
organisational goals.
18. What type of communication methods can you use to help a team become
more independent (and take responsibility for their own work)?
19. You must inform staff of what is expected in their individual role or
activities they undertake. One example is making sure you have told them
expected outcomes – list four (4) other aspects you must clearly
communicate to them:
20. How can encouraging open communication and innovative thinking help
your team meet goals?
Assessment Task
21. List three (3) innovations in the travel, tourism and hospitality industry, that
you may discuss with your team
22. Why is ‘encouraging’ and ‘rewarding staff important’?
23. List three (3) ways to reward individual or team performance.
24. List three (3) benefits of communicating with your staff and involving them
in making decisions.
25. List three (3) ways to show your employees that you support and value
open communication within the team
26. As a manager or team leader you need to communicate the important

ideas, plans and objectives. List three (3) pieces of data or information the
team may need full access to.
27. How does having your team fully informed about business objectives and
goals help the business?
28. When someone has a criticism of your team’s performance why does this
reflect badly on you?
Assessment Task
29. What does using ‘feedback’ provide team members with?
30. List three (3) benefits of ‘delegation’
31. How does increasing an employee’s level of responsibility gradually help

the employee overcome some barriers to delegation?
32. Why is it important to make an effort to develop individuals within your

team?
33. List three (3) ways you can help individuals develop within a team
34. You can use KPIs which can help you monitor team performance, to make
sure your team is progressing towards achieving goals. What does ‘KPI’
stand for?
35. KPIs should conform to the SMART principle. What does S.M.A.R.T. stand
for?
36. How often should you provide coaching or mentoring to your team?
Assessment Task
37. List two (2) aspects which can affect how much coaching or mentoring a
person may need.
38. Why is recognising and rewarding good performance important?
39. List three (3) methods to reward good performance of team members:
40. What are ‘motivational theories’? List three (3) examples of motivational
theories
41. Briefly explain in your own words the meaning of ‘culture’ and
‘multiculturalism’.
42. How does multiculturalism impact on your workplace and social interests?
43. Of what value is there in understanding the various cultural differences of

our colleagues and customers?
44. Australia’s indigenous population already contributes to the tourism

industry. How else do you see Aboriginal and Torres Strait Islander
involvement contributing to tourism?
Assessment Task
45. How does aboriginal ‘attachment’ to the land impact on tourism? Provide
one (1) example
PART B: TRUE OR FALSE STATEMENTS
1. The spoken word is the only way we can cause conflict.
TRUE FALSE
2. In a team, only the manager needs good interpersonal skills.
TRUE FALSE
3. Communication may be a barrier that causes conflict.
TRUE FALSE
4. A team player will recognise potential conflict and make an effort to avoid
conflict.
TRUE FALSE
5. If someone is frowning, crossing their arms, shaking their head and

tapping their foot they may have an issue that needs to be addressed.
TRUE FALSE
6. Stressed, impatient, grumpy and flustered people need to be treated as

though they have an issue that may cause conflict.
TRUE FALSE
7. If you see a guest that matches any of these descriptions in #6, you should
let someone else serve them.
Assessment Task
TRUE FALSE
8. Winning the argument is the most important thing in a discussion.
TRUE FALSE
9. Non-verbal communication is irrelevant (doesn’t matter) if the conversation

can be understood.
TRUE FALSE
10. When dealing with a complainant (customer with a problem) it is advisable

to smile politely and be respectful when opening the conversation.
TRUE FALSE
END OF PAPER
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Course Details

Student Details and Declaration

Student ID Trainer/Assessor’s Sydgi Zannetos

Assessment Outcome - To be completed by the Assessor

Results Satisfactory Not Satisfactory Marks:

This assessment First Attempt 2nd Attempt Late Penalty__________

Signature: ____________________________ Student did not attend the feedback session.

FEEDBACK TO STUDENT (FOR REASSESSMENTONLY)

Leadership and Management (Cluster)

Version Date Comments

1.0 15th April 2019  Original

ASSESSOR PRE-ASSESSMENT CHECKLIST

This checklist is to be completed prior to commencing the assessment.

Is the learner ready for assessment? ☐Yes ☐ No

PURPOSE OF THE ASSESSMENT TASK

Assessment Tool Knowledge

Unit Code (s) Leadership and Management (Cluster)

Part A: All Short Answer Responses completed and ☐ ☐

Part B: All True or False statements completed and ☐ ☐

Overall Assessment Task Performance Satisfactory Not Satisfactory

Resources required for this Assessment

Please read the following instructions carefully

 Attendance must be recorded in the Attendance Spreadsheet

Assessment Task Duration

 The completed Assessment tool

LEADERSHIP AND MANAGEMENT (CLUSTER)

PART A: SHORT ANSWER RESPONSES

2. Explain each of the following leadership styles:

‘Authoritarian or autocratic leadership’

3. List four (4) important skills (or characteristics) of members of an effective

5. List four (4) common problems teams may encounter.

6. What does ‘Group Dynamics’ mean?

7. List six (6) advantages of working as a team, as opposed to working

8. As a leader, the most important part of being a leader is setting a good

10. What is a manager’s role in achieving company goals?

22. Why is ‘encouraging’ and ‘rewarding staff important’?

23. List three (3) ways to reward individual or team performance.

26. As a manager or team leader you need to communicate the important

30. List three (3) benefits of ‘delegation’

31. How does increasing an employee’s level of responsibility gradually help

32. Why is it important to make an effort to develop individuals within your

38. Why is recognising and rewarding good performance important?

43. Of what value is there in understanding the various cultural differences of

44. Australia’s indigenous population already contributes to the tourism

PART B: TRUE OR FALSE STATEMENTS

1. The spoken word is the only way we can cause conflict.

2. In a team, only the manager needs good interpersonal skills.

3. Communication may be a barrier that causes conflict.

5. If someone is frowning, crossing their arms, shaking their head and

6. Stressed, impatient, grumpy and flustered people need to be treated as

8. Winning the argument is the most important thing in a discussion.

9. Non-verbal communication is irrelevant (doesn’t matter) if the conversation

10. When dealing with a complainant (customer with a problem) it is advisable

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