Suresh Rajput

Suresh Rajput
E-mail address: sureshrajput09@gmail.com
Mobile No: +64 224261254

SUMMARY
Seeking resourceful career in a reputed organization to expertise in analyzing, deploying and supporting Applications
designs, To be Proficient and thoughtful in understanding Application architecture & latitude system design to
Develop wide-ranging exposure with Technical Solution Architect & Business Requirement to ramp down Client’s
System cost & avert Business loss.

Professional Summary
Total 7.8 years of experience in Siebel Competency:

 7.8 years of IT experience with 7.8 years of relevant experience in Siebel Design, Siebel Lead, Siebel
Development, IVVT support and testing of deliverables.
 Presently working with Tech Mahindra Ltd. as a Tech Lead.
 Experience on Oracle and Siebel technologies, working at the various stages of the software development life
cycle, Overview of Agile Methodologies.
 Experience on implementing Inbound WS through BS & WF’s that receives/sends XMLs.
 Experience in Siebel – Workflows, eScripting, Datamaps, Integration Objects, Web Services, RCR, VBC,
QUEUE and Configuration.
 Experience in JMS queue integration.
 Experience in Siebel Open UI.
 Implemented WFs for Order Management.
 Experience on implementing Assignment Manager for Trouble Ticket Object.
 Received two times “ACE” Award at Tech Mahindra for excellent consistence performer.
 Designed & Developed CRM & EAI system.
 CRM/EAI experience with 3 clients and 6 projects.

 Worked in R1, R2.1, Fiber ,Postpaid and currently working in IT Apps- E2E sustain team from Siebel side
 Experience in integration between Siebel and DocuSign.
 4+ years of Onsite Experience (from June 2014 to Current) for Spark Project in Auckland NZ.

EDUCATION QUALIFICATIONS

Bachelor of Engineering in Electronics and Communication, from R.G.T.U. Bhopal with 73.47%.
Duration: 2006- 2010.

Passed Senior Secondary (12th) Examination with [87.77%] from MPBSE in 2006
Passed Secondary (10th) Examination with [82.00 %] from MPBSE in 2004

Work Experience
 Total work Experience: 7.8 years – Tech Mahindra Ltd.

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Projects

1. Spark NZ

Roles and Responsibilities: Development , Design,Tech Lead

Client : Spark NZ

Désignation : Tech Lead

Technologies and tools : Language – e-Scripting, D/B – Oracle, Tools – Siebel 8.1, SQL Developer, ,PL-SQL
Procedures,VSTS,MTM
Location: Auckland, NZ (from June 2014 to current)

Project Description:
Spark New Zealand is a New Zealand telecommunications company providing fixed line telephone services, a
mobile network, an internet service provider, and a major ICT provider to NZ businesses.
Role: Tech Lead.
Roles and Responsibilities:
 Proving Siebel solution and preparing design document.
 Understanding the requirement and liaising with Business Analyst, End-to-End Architect
Business Owner.
 Translating the business requirement into technical requirement, preparing solution design.
 Giving design walk through to business and technical Stake Holders. Incorporating the feedback
and ensuring signed off form them.
 Creating technical task and assigning it to team and ensuring meeting the delivery timeline.
 Explaining the requirement and helping team in resolving technical issues.
 Fixing high priority production issues
 Supporting system integration testing.
 Supporting production code deployment.
 Implementing complex requirement in Siebel CRM.
 Led CRM Development team consisting of 12 resources, Supporting CR & bug fixing for Postpaid,
Wireless & Fiber journeys.

2. CBeyond USA

Roles and Responsibilities : Development , Support

Client : CBeyond USA

Désignation : Software Engineer

Technologies and tools : Language – e-Scripting, D/B – Oracle, Tools – Siebel 8.1, SQL Developer, Quality Center,
Location: Pune, India

Project Description:
CBeyond is Atlanta,US based firm which facilitate their customer by providing Telecom, Broadband &
Truck Roll services.

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Role: Siebel Developer.

Roles and Responsibilities:

 Involved in the development This includes various components like Workflows, Integration
Objects, Datamaps, Business Services, Business Objects, Business Components etc.
 Inbound WS has been implemented through BS & WF’s that receives/sends XMLs.
 Working on Order simplification for this project that included complete order journey & order
integration with E2E components. Outbound WS is used to send the provision able Line Items to
end system & update the order with incoming response.
 Worked from scratch to develop OMPS module with Orchestration Plan and Scheduling of
Activity.
 Worked on custom BS especially that to make some validation such as Vendor on Account and
to Create Activity and Activity Plan.
 Worked on TT simplification.
 Developed Inbound Web Services for RTS(Return to Sale for Order Management)
 Developed Inbound Web Services for Line Item and billing Update
 Implemented Assignment Manager for Trouble Ticket object.
 Implemented Modify Order Process.

3. CRM-One Siebel-SDLC(BT02-B-CS)

Roles and Responsibilities : Development , Support

Client : British Telecom
Designation : Software Engineer
Technologies and tools : Language – e-Scripting, D/B – Oracle, Tools – Siebel 8.1, SQL Developer, Quality
Center, VRT, ,PL-SQL Procedures
Location: Pune, India

Project Description:
 OneSiebel (OS) is one of the strategic platforms identified within BT and also referred as Value CRM because it
deals with the high value customer base of BT i.e. BT Major Business, BT Wholesale, BT Global Services. This
project is used by BT Call Center Agents for supporting their telecom services used by the customers.
 OneSiebel is one of a number of interdependent programs which uses AGILE Project Management methodology to
deliver maximum business value in short cycles avoiding the risk of over budget, low quality and delayed
deliveries.
 As a Developer in OneSiebel, currently working on B2B Channel i.e., Business to Business, which is a zero-touch
order journey based on Order Management System. Order Management System is been developed to support the
major part of Order Processing functionality.
 The B2B channel supports the processing of Bulk Orders which are received in the form of XMLs. This includes
Order Creation, Modification, Amendment, Cancellation and Cessation. Various order validations need to be
executed during order processing.

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 The number of orders progressed by B2B channel per day is 5000 and above. No manual intervention is involved
while the processing of Orders which means that the orders once placed are progressed from one interface to the
other without any interruption and service is provided to the customer as per the requirements.

Responsibilities:

 Major development work includes creation of workflows and writing scripts so that a single order can be created
with multiple line-items of the same product in one-go. This doesn’t involve any UI touch for the order to be
created. Everything is handled by executing the workflows in loops.

 Creating UT plans, Perform the Unit Testing of User Stories after completing the development, creating
Performance Check-list which involves identifying all the deadly and non-deadly sins present in the objects
worked upon while developing the User Story and running the UT logs.

 Resolving the faults occurred on testing, performance and production environments and Coordinate with various
interfaces for Fault fixes and provide Dev-Support during IVVT phases.

 Raising the Service Requests on Oracle while facing any product related issues and handling all the calls and discussions
with Oracle as and when required.

Technical Skill Set

CRM Tools Siebel 7.8 and Siebel 8.1

Programming Languages Siebel eScript , C, C++, PL/Sql
Operating System Windows XP/Vista/7, Windows 98/2000
Tools Quality Center, VRT, SQL Developer, CoreFTP
Markup XML, HTML

Personal Profile

Date of Birth : 6th March, 1990

Sex : Male
Marital Status : Single
Nationality : Indian
Present Address : 6M/135 Victoria Street, Auckland 1010.
Permanent Address : H.No. 566,Satai Road ,Chhatarpur ,M.P.
Passport : J3041716
Declaration

I hereby declare that the above written are true to the best of my knowledge and belief.
Suresh Rajput

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