Questionnaire for the Users of a Bank Account

We are conducting a study on the impact of Information & Communication Technology (ICT) on
the banking sector in Bangladesh. Please be assured that your responses will be strictly
confidential.

[N.B.: Please use tick marks to indicate your answers]

Personal & general facts of users:

1. Name:
2. Name of the bank & branch:
3. Gender:
□ Male
□ Female
4. Age
□ 18-25 yrs
□ 26-35 yrs
□ 36-45 yrs
□ Above 45 yrs
5. Education
□ SSC/HSC
□ Bachelor′s Degree
□ Master′s Degree
□ PhD Degree
6. Profession
□ Employed
□ Self-employed
□ Unemployed
□ Student
7. Purpose of Account
□ Business
□ Salary
□ Personal
 □ Others

8. Length of time using the bank

□ 0-2 yrs
□ 3-5 yrs
□ 6-8 yrs
□ Above 8 yrs

Specific facts related to the study:

1. Which category of the banks do you consider as most technologically advanced?
□ Public-sector banks
□ Private-sector banks
2. Which factors promotes you most to use the new technology in Banking?
□ Reduced time of transaction
□ Cost effectiveness
□ Ease of time
□ Safe & Secure
3. Does information technology increase the quality of service of your banking activities?
□ Yes
□ No
4. Does information technology increases cost reduction of your banking activities?
□ Yes
□ No
5. Is an information technology increasing the flexibility of service of your banking
activities?
□ Yes
□ No
6. Does information technology save your time in banking activities?
□ Yes
□ No
7. How frequently do you use telephone banking services per month (for example, balance
inquiry, fund transfer between accounts)?
□ Less than 1
 □ 1 to 3 times
□ 3 to 8 times
□ Over 8 times
8. How frequently do you visit your bank branch per month?
□ Less than 1
□ 1 to 3 times
□ 3 to 8 times
□ Over 8 times
9. How frequently do you use an Automated Teller Machine (ATM) per month?
□ Less than 1
□ 1 to 3 times
□ 3 to 8 times
□ Over 8 times
10. Have you used (or are currently using) any off-the-shelf personal finance management
software programs (such as Quicken, MS Money, or Mecca software)?
□ Yes
□ No
11. If you answered yes to the previous question, how long have you been a regular user of
such software?
□ Less than 1 month
□ 1 to 6 month
□ More than 1 year
□ Not applicable (check here if you answered “NO” above)
12. Do you have an internet bank account?
□ Yes
□ No
13. What was the single most important reason that you chose this particular bank as your
Internet bank?
□ You have traditional bank account with the same bank
□ The rand name of the bank
□ The excellent service offered by the bank
□ Others
□ Not applicable
14. Do you think Internet Banking will replace traditional banking methods?
□ Yes
 □ No

15. What is the most important reason for you to have an internet bank account opened?
□ Convenience
□ Curiosity
□ Better rates
□ Safe & secure
□ Low service charge
□ Easy to maintain my banking activity
16. The contribution of new technology to the success of banks in your opinion is:
□ Very high
□ High
□ Average
□ Low
□ Nil

[Thank you so much for your valuable time, cooperation, patience & information.]