Heathrow Airport

Overview

J4 N
M4
J4b
E
M4 Y L
AN
J3
J15 O WA
H OL L A408
Slough
Reading M4
A3044

SI
The West

PS
A312

ON RO
A437
London

H ATC H L A N E

TH
M25

A
D
PA

E
A4 R
BAT K
H RO Dollar W
AD Thrifty
A4

AY
J4a
B AT H ROA D A4
A3044 T5
Pod Parking Avis
T5 T2 & T3
Budget T2 & T3
Hertz
T5 Long stay

TUNNEL
Enterprise Long Stay Business
Europcar
A4
Heathrow Airport
Business National
Alamo

T1a T3
Short Stay Short Stay

T5 T2
Short Stay Terminal 5 Terminal 3
Short Stay
Underground
Central

AY
Avis
Budget Heathrow Express Bus Station Terminal 2 A30

EW
Heathrow Connect

US
Underground
J14
A3113 AD

CA
Buses & coaches Heathrow Express
RO

E
Heathrow Connect T
ES

TH
Buses & coaches W
M25 U TH Sixt
SO
T A315
EA
GR

FA
Terminal 4

GG
Contents

’S
Underground
AD

RD
RO
Heathrow Airport overview 1 NES
Heathrow Express T4 I
Heathrow Connect S TA
Check-in 2 Short Stay
Buses & coaches
Departures
A315
Level 5 (Check-in level) 3 A3044 T4 A30
0km 0.5km 1km 1.5km
Level 4 (Gates A1–A26) 4 Long Stay
& Business
Terminal 2B (Gates B28–B49) 5 0mi 0.5mi 1mi
Arrivals
Arrivals 6
Onward travel 7

Version 33 Heathrow T2 ©2018 LHR Airports Limited. Published April 2018.

Terminal 2 Departures
Check-in
Level 5
4
3
18 19

Security

8 9
6 10
5 7 11

12

17 16 14 13
15

Entrance Entrance

Shopping Services Ticket desks

Excess Baggage Company 2 Airline ticket desk 13–14, 16–17 Premium check-in 5, 7, 11 Aegean Airlines 14 Ethiopian Airlines 13
Excess Baggage Company Bag Wrap 15 Aer Lingus 16 EVA Air 17
Bag wrap 15 Repack area
Air Canada 17 LOT Polish Airlines 16
Bureau de change Seating Air China 17 Lufthansa 16
Food and drink Air New Zealand 14 SAS – Scandinavian Airlines 14
Travelex 9 Special assistance 8
Cafés ANA 14 Singapore Airlines 17
Contents Costa Coffee 1 Check-in Telephone Asiana Airlines 14 South African Airways 14
Bars and restaurants Austrian 16 Swiss International Air lines 16
Heathrow Airport overview 1 Customs cash declarations 4 Toilets
The Flying Chariot 12 Avianca 13 TAP Portugal 14
Check-in 2 by JD Wetherspoon Customs commercial exports 4 Accessible toilet All
Brussels Airlines 16 Thai Airways 17
Departures
Information Baby care 18, 19 Croatia Airlines 16 Turkish Airlines 17
Level 5 (Check-in level) 3
Egypt Air 13 United Airlines 13
Level 4 (Gates A1–A26) 4 Meeting point Trolleys

Terminal 2B (Gates B31–B49) 5 Outsize Baggage 6, 10 VAT refunds 3

Arrivals managed by Travelex
Postbox
Arrivals 6 Water refill stations
Onward travel 7
Free Wi-Fi is available throughout the terminal.

Version 33 Heathrow T2 ©2018 LHR Airports Limited. Published April 2018.

Terminal 2
Departures
Level 5 (Check-in level)
Gates A1–A26 10 mins Gates A1–A26 10 mins
11 14 15
Gates B30–B49 20 mins Gates B30–B49 20 mins 13
12
10
Along to Terminal 1 Departures Lounges A3, B1, B3
9 Commercial exports 16
8 Food and drink Food and drink

Shopping Shopping
6 17
Down to 5 18
7 Plaza Premium
lounge
19
4
20
3 2 1 23 22 21

Security

Entrance
from Check-in

Shopping Food and drink Services

Boots 19 Cafés Airline lounges Bureau de change Seating
Case 21 EAT. 5
Lounge A1 17 Travelex 23 Stairs
Cath Kidston 3 Bars and restaurants Lufthansa Senator
Dixons Travel 6 London’s Pride by Fuller’s 18 lounge Commercial exports 9 Toilets
Hamleys 10 The Gorgeous Kitchen 15
Lounge A2 16 Escalator Accessible toilet All
John Lewis 4 The Perfectionists’ Café 13 Aer Lingus
Sunglass Hut 1 Wondertree 12 Gold Circle lounge Information Baby care All
Contents Ted Baker 2 YO! 14 Lounge A3 7 Lift Drinking fountain All
Heathrow Airport overview 1 Thomas Pink 22 Plaza Premium lounge
paid facilities include Pharmacy 19 VAT refunds 8
Check-in 2 WHSmith 11 shower, bedroom managed by Travelex
Departures World Duty Free 20 and spa Postbox
Water refill stations
Level 5 (Check-in level) 3
Level 4 (Gates A1–A26) 4
Free Wi-Fi is available throughout the terminal.
Terminal 2B (Gates B31–B49) 5
Arrivals
Arrivals 6
Onward travel 7

Version 33 Heathrow T2 ©2018 LHR Airports Limited. Published April 2018.

Terminal 2 Gates B30–B49
15 minutes walk
Down to
Departures Lounges B1, B2, B3 A1–A5
Level 4 (Gates A1–A26)
4 5

3
7
8

2
10
1
6 9

27

11
13
1 12
14

23 22 21 20 19 18
17
15
16
26 24

Gates A21–A26
Along to
10 minutes walk
25 Plaza Premium
Multi-faith prayer room
lounge

Shopping Services
Bottega Veneta 19 Kate Spade 14 Airline lounges Airline service desk 24 Seating
Burberry 21 Kurt Geiger 15
Lounge A3 25 Bureau de change Special assistance 4
Bvlgari 18 Mulberry 22 Plaza Premium lounge
Gucci 20 Paul Smith 17 paid facilities include Travelex 6 Stairs
shower, bedroom and spa
Harrods 23 Rolex 9
Escalator Ticket sales 24
Harrods 12 Smythson 13 Lounge B1 near Gate
Contents Fine Watch Room WHSmith 10 United lounge B46 Information Toilets
Hugo Boss 16 United Club
Heathrow Airport overview 1 World Duty Free 1 Lift Accessible toilet All
Check-in 2 Jo Malone 27 World of Whiskies 26 Lounge B2 near Gate
Singapore Airlines B44 Multi-faith prayer room Baby care All
Departures SilverKris lounge
Level 5 (Check-in level) 3 Play area 5 Drinking fountain All
Food and drink Lounge B3 near Gate
Level 4 (Gates A1–A26) 4 Air Canada B44 Water refill stations
Cafés Bars & restaurants Maple Leaf lounge
Terminal 2B (Gates B31–B49) 5
Ca’puccino 8 Caviar House & Prunier Seafood Bar 7
Arrivals
Caviar House & Prunier 2 La Salle 11 Free Wi-Fi is available throughout the terminal.
Arrivals 6 Leon 3
Onward travel 7

Version 33 Heathrow T2 ©2018 LHR Airports Limited. Published April 2018.

Terminal 2
Departures
Terminal 2B (Gates B31–B49)

Up to Up to
8 Air Canada Maple Leaf lounge 4 United lounge
9 Singapore Airlines SilverKris lounge United Club

1 5
10 2
3 6

Gates B38–B43 10 mins Gates B31–B33 10 mins

Gates B48–B49 10 mins

Shopping Food and drink Services

Boots 2 Caffè Nero 7 Airline lounge Cash Machine Seating
Dixons Travel 10
Lounge B1 4 Escalator Special assistance 6
WHSmith 3 United lounge
United Club Help point Stairs
World Duty Free 1

Lounge B2 9 Lift Telephone

Singapore Airlines
SilverKris lounge Multi-faith 5 Toilets
prayer room
Lounge B3 8 Accessible toilet All
Contents Air Canada Pharmacy 2
Baby care All
Maple Leaf lounge
Heathrow Airport overview 1
Drinking fountain All
Check-in 2
Departures Free Wi-Fi is available throughout the terminal.
Level 5 (Check-in level) 3
Level 4 (Gates A1–A26) 4
Terminal 2B (Gates B31–B49) 5
Arrivals
Arrivals 6
Onward travel 7

Version 33 Heathrow T2 ©2018 LHR Airports Limited. Published April 2018.

Terminal 2
Arrivals Entrance from
Level 1 Passport Control

Shopping Food and drink

29 28 Boots 2 Caffè Nero 1
Excess Baggage Company 4 M&S Simply Food 16
SIM Local 9 Nero Express 17
24 WHSmith 3
We Know London 6
World Duty Free 13

23 22
Services
Airline lounge Cash machine Ticket sales

Arrivals lounge 14 Escalator Heathrow 12

27
Express 18, 20
Plaza Premium 15 Help point
30 31 lounge Hotel by Bus 7
Internet facility
Airport 5, 8 National Express 10
Information Lift
Toilets
Baggage 22, 23, 24 Meeting point
8 enquiries Accessible toilet All
25 Passenger area Pharmacy 2
7 9
Public area Baggage reclaim Baby care 26–29
10 Seating
4 6 5 13 Bureau de change Drinking 27–29
3 Stairs fountain
11 Travelex 19, 21, 30, 31
2 12
From 26 Telephone
International Car rental desk 11
Arrivals 14 15 16
Free Wi-Fi is available throughout the terminal. Network name: Heathrow Wi-Fi
1 21 20 19 18
17

From UK
and Ireland
Entrance Entrance Arrivals

Contents
Down to
Heathrow Airport overview 1 T2
Check-in 2 Buses Short stay
entrance
Departures Taxis
Level 5 (Check-in level) 3 Terminal 3
Level 4 (Gates A1–A26) 4
Trains to London
Terminal 2B (Gates B28–B49) 5 & Terminal 4, 5
Arrivals
Arrivals 6
Onward travel 7

Version 33 Heathrow T2 ©2018 LHR Airports Limited. Published April 2018.

Terminal 2
Arrivals (onward travel)
Ground floor
Down to

Underground
Central Bus Station
Terminals 3
Trains to London
& Terminal 4, 5
Services
Accessible toilet Help point Taxi rank 2

Bus stop Lift Ticket sales

Up to
Arrivals Escalator Smoking area Hotel Hoppa 1

Up to Stairs
T2 Short stay
car park Free Wi-Fi is available throughout the terminal.

Bus and coach stop allocation

Hotel by bus 12 Car rental (off airport) 22
1 2 3 4 5 Hotel Hoppa 9–11 Dollar, Thrifty, Sixt

Staff buses 1–3 Car rental (on airport) 6–8

Avis, Budget, Europcar, National,
Airline crew 16–18 Alamo, Enterprise, Hertz
6 7 8 9 10 11 1 12 Group travel 13–15 Car parking (off airport) 19–21
NCP Flight Path, Purple Parking,
Purple Parking Business, Reeds
Car parking (on airport) 4–5
Business, Business plus, Long stay, Help bus
13 14 15 16 17 18
2

19 20 21 22

Contents
Heathrow Airport overview 1
Check-in 2
Departures
Level 5 (Check-in level) 3
Level 4 (Gates A1–A26) 4
Terminal 2B (Gates B31–B49) 5
Arrivals
Arrivals 6
Onward travel 7

Version 33 Heathrow T2 ©2018 LHR Airports Limited. Published April 2018.