Assessment Task 3 BSBMGT605 Provide leadership across the organisation

Build and support teams

Submission details

Student’s name Phatcharin Inthanin Student no. CRI0100ELN

Assessor’s name Vladilena Zmyslinskaya

Assessment site Lloyds International College

Assessment date/s 9/08/2020

The assessment task is due on the date your assessor has told you. Any changes to this
arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below for
details.

Performance objective
You will demonstrate knowledge and skills required to build and support teams.

Assessment description
Using the workplace scenario information provided, and following on from work completed
in Assessment Task 2, you will lead and support a team of managers to implement/put
together a change strategy1.

Procedure
1. Review the simulated/pretend business documentation, including policies and
procedures, in Appendix 1: Max Lionel Realty. Review templates contained in
Appendix 2: Assessment Templates for possible use or adaptation in completing
assessment task requirements.
2. Review completed work from Assessment Task 2.
3. Review the scenario information below.
4. Develop an agenda for workshop and arrange time to meet with managers to workshop
implementation of agent training. Arrange for the assessor to observe workshop.

Change Strategy - The goal of setting up an official strategy is to make sure that any negative
effects of change will be minimized/reduced.

© 2015 Innovation and Business Industry Skills Council | Modified 24Feb16 1st edition version: 1.1
Page 1 of 9
Assessment Task 3 BSBMGT605 Provide leadership across the organisation

5. Lead team workshop with managers. Ensure you:

a. set and complete objectives for workshop; determine how to ensure effective
training of agents
b. assign roles for each manager
a. model ethical behaviour and encourage ethical behaviour in team (practice and
support good values and behaviour in oneself and members of the team).
b. use an appropriate leadership style to achieve objectives (plan how you are going
to change yourself, leadership style to get the message across to all staff)
c. discuss organisational requirements such as legislation (government rules &
regulations)
d. provide support for team as team generates ideas for how to produce effective
training
e. model/setup innovative/new methods to generate ideas for training agents and
achieving training objectives; for example, brainstorming2, fishbone 3
diagrams, 8Ps4, flowcharting5
f. discuss, suggest, demonstrate and encourage innovative/new approaches
g. provide constructive criticism6, advice
h. discuss leadership styles to be employed by managers in training
i. discuss budget for training
j. take notes from workshop to evidence participation.
6. Submit documentation as per specifications below.

Specifications
You must:

Brainstorming - hold a group discussion to produce ideas.

3

Fishbone - is a visualization tool for categorizing the potential causes of a problem in order to identify
its root causes.
4

8Ps - The 8 Ps of Marketing are:- Product, Place and Time, Price, Promotion, Process, Physical
environment, People, Productivity and Quality
5

Flowcharting - A flowchart is a type of diagram that represents a workflow or process, showing the
steps as boxes of various kinds, and their order by connecting them together.
6

Constructive Criticism - is the process of offering valid and well-reasoned opinions about the work of
others, usually involving both positive and negative comments, in a friendly manner rather than an
oppositional one.

© 2015 Innovation and Business Industry Skills Council | Modified 24Feb16 1st edition version: 1.1
Page 2 of 9
Assessment Task 3 BSBMGT605 Provide leadership across the organisation

● meet with managers to workshop training of agents

● submit:

○ agenda
○ team roles and responsibilities document
○ team budget
○ workshop notes.

Your assessor will be looking for:

● how you communicate and inspire trust and confidence of others to ensure their
cooperation and support
● how you network to ensure support from key groups and individuals for
concepts/ideas/products/services
● how you encourage others to adopt ethics and build commitment

● how you demonstrate ethical conduct and professional competence

● how you demonstrate leadership through consultation and collaboration with

stakeholders

© 2015 Innovation and Business Industry Skills Council | Modified 24Feb16 1st edition version: 1.1
Page 3 of 9
Assessment Task 3 BSBMGT605 Provide leadership across the organisation

Scenario
You are the Operations General Manager at Max Lionel Realty (MLR). You have initiated
and begun implementation of a change strategy to improve organisational culture and ensure
ethical and legal compliance of agents. Key outcomes of the strategy will be:
● development of an ethics charter for the business based on WHS responsibilities and
REIV Code of Conduct (completed in Assessment Task 2)
● revisions made to existing policies and procedures to incorporate use of charter by
agents (completed in Assessment Task 2)
● training for managers and agents on use of charter, WHS responsibilities and
legal/ethical responsibilities (partly completed in Assessment Task 2).

Managers have now been trained in WHS and ethics. It has been decided that managers will
train their agents.

Training objectives for agents

WHS: ● Identify relevant legislation, standards, codes, etc.

● Fill out incident reports.

● Perform risk assessment.

● Fill in risk register.

Ethics: ● Identify relevant legislation, standards, codes, etc.

● Use ethics charter: ensure clients, tenants, etc. are aware of charter (revised
customer service procedures mandate that agents must ensure awareness).
● Follow REIV code of conduct: ensure honesty.

● Act in non-discriminatory manner with clients/tenants.

Managers will be accountable for planning and delivering training, assessing individual
competence/skills and ability, periodically/regularly reviewing effectiveness of training, and
considering ethical and WHS performance as part of periodic agent performance management,
in accordance with company policy.
In addition to preferred suppliers, the following costs are associated with resources:

Resource Cost

Managers $120/hr

Training rooms $100/hr

Paper $0.50/sheet

Projector $100/day

© 2015 Innovation and Business Industry Skills Council | Modified 24Feb16 1st edition version: 1.1
Page 4 of 9
Assessment Task 3 BSBMGT605 Provide leadership across the organisation

All other training resources will be at your discretion and obtained in accordance with the
MLR procurement policy.
You will need to:
● meet with managerial team to discuss training and develop training/information
sessions for agents according to agent needs
● assign roles for training

● demonstrate encouragement and support for team and create positive work environment

● demonstrate innovative approaches

● encourage innovative approaches to training.

● prepare budget for team based on stated needs.

© 2015 Innovation and Business Industry Skills Council | Modified 24Feb16 1st edition version: 1.1
Page 5 of 9
Assessment Task 3 BSBMGT605 Provide leadership across the organisation

Build and support teams

Role-play
Me: Hello manager, today we will talk about implementation of agent training.

Manager: What is the objective of workshop?

Me: This workshop is to create same understanding of company’s policy and

procedure so we can improve performance and increase customer satisfaction.

Manager: How we can assign task?

Me: In this task, CEO will set overall strategic, I will prepare action plan and
review the project, and Financial manager will response for financial issue.

Manager: What is key outcome of this workshop.

Me: Key outcomes of the strategy will be:

 development of an ethics charter for the business based on WHS

responsibilities and Real Estate Institute of Victoria (REIV) Code of
Conduct
 revisions made to existing policies and procedures to incorporate use of
charter by agents
 training for managers and agents on use of charter, WHS responsibilities
and legal/ethical responsibilities.

Manager: So, it will relate to WHS act, Anti-discrimination Act and e=code of conduct.

Me: That’s right. In the training, this will conduct in the form of workshop. Eric
Wu (Residential Team manager), Sarah Lee (Investment Team manager), and
Josh Wong (Commercial Team manager) will help train our agent.

Manager: Fishbone diagram is a good way to show agent about issue, cause of issue and
how we can solve the issue.

Me: I agreed. We have $1564.2 for training budget. This includes trainer for the
workshop. So, every schedule needs to be fix. I will send budget plan to you
after meeting.

Manager: Ok, thank you

Agenda
Max Lionel Realty
Meeting Agenda

© 2015 Innovation and Business Industry Skills Council | Modified 24Feb16 1st edition version: 1.1
Page 6 of 9
 Assessment Task 3 BSBMGT605 Provide leadership across the organisation

Date: 10/08/20
Time: 3:00pm
Location: Meeting room 1
Participants
 Business Operation Manager
 Max Lionel (CEO)
 Manager
Implementing Change Strategy-WHS

Agendas related to WHS change strategy have been discussed:

1. Action plan
2. Budget
3. Communication plan
4. WHS related risks

Team roles and responsibilities document

Role Name/s Responsibilities Signature/s

(if required)

CEO Max Lionel Set overall strategic directions, Max Lionel

manage risk, and authorize large
financial transactions

Operation General Phatcharin Prepare and execute action plan, Phatcharin

Manager seek CEO for approval, Monitor
and review the project

Financial manager Riz Mehra overseeing budgets for cost centers Riz Mehra

Lawyer, anti- Pat Lee Trainer for Legal responsibility Pat Lee
discrimination expert

Residential Team Eric Wu Trainer for Ethical responsibility Eric Wu

manager

Commercial Team Josh Wong Trainer for Policy and procedures Josh Wong
manager

Team budget

© 2015 Innovation and Business Industry Skills Council | Modified 24Feb16 1st edition version: 1.1
Page 7 of 9
Assessment Task 3 BSBMGT605 Provide leadership across the organisation

Project Name:

Income Incl. GST Excl. GST

Budget allocation for Residential Team $1,650 $1,500

Total income $1,650 $1,500

Expense Incl. GST Excl. GST

Manger for 4 hours $480 $432

Training rooms for 1 days $800 $720

Projector for 1 days $100 $90

Catering $200 $180

Subtotal $1580 $1422

Contingency (+10%) $158 $142.2

TOTAL $1738 $1564.2

Signature: ____________________________________ Date: _____/_____/______

Workshop notes

Managers Workshop

Agents Workshop

© 2015 Innovation and Business Industry Skills Council | Modified 24Feb16 1st edition version: 1.1
Page 8 of 9
Assessment Task 3 BSBMGT605 Provide leadership across the organisation

Workshop title Change strategies WHS Date:

Objectives WHS implementation Time: 9:00-17:00

Target Audience Residential Team agents

Investment Team agents

Commercial Team agents

Time Topic Description

9:00-9:30 Refreshment

9:30-10:30 On use of charter Eric Wu (Residential Team

manager)

10:30-12:00 Ethical responsibility Eric Wu (Residential Team

manager)

12:00-13:00 Lunch

13:00-14:00 Legal responsibility Pat Lee (Lawyer, anti-

discrimination expert)

14:00-15:00 WHS responsibility Pat Lee (Lawyer, anti-

discrimination expert)

15:00-15:30 Break

15:30-16:30 Policy and procedures Josh Wong (Commercial Team

manager)

16:30-17:00 Q&A time Josh Wong (Commercial Team

manager)

© 2015 Innovation and Business Industry Skills Council | Modified 24Feb16 1st edition version: 1.1
Page 9 of 9