Forum Discussion/ Week 10/ Professional English for Hotel 2/ Session 19 & 20

Topic: Cover Letter

Dear students,

Welcome back to our Forum Discussion. Please download your Ppt Material first, read it, study the
material and answer these following questions:

1. What is the different between Resume and Cover letter?

2. Which of these is the best subject line?

a. Jobs

b. Application for IT consultant position

c. IT consultant

d. Job advertisement

3. Which of these should you NOT use to start a cover letter or email?

Dear Mr Kelly,

Dear HR Talents,

Hi Stephen,

Dear Sir/Madam,

4. Which of these phrases can you use to complete this sentence? 'I'm writing ___ the job
advertisement for the position of IT consultant.'

in response to

regarding

with regards to

in response to / regarding / with regards to (all answers are correct)

5. In your email, what can you also include?

details of your hobbies

all of your work experience

one or two examples of your relevant skills

the names of all your family members

October 26th, 2020

Mr. Edward

Jl. M.H. Thamrin No.1, RT/RW 001/005, Menteng

Jakarta Pusat 10310

(021)23583800

Dear Mr. Edward,

I am writing to you with regards to the job advertisement for the position of F&B staff in Kempinski
Hotel's Restaurant. With more than 2 years of experience in the food service industry in a variety of
establishments, and exceptional hospitality skills to complement this experience, I am confident in my
abilities to perform this role and become a part of your team.

I have proven my ability to manage the workflow of both the back and front end of many restaurants,
evidenced by my ability to consistently earn high customer satisfaction ratings on all take-home surveys.
This has been a major aspect of my success throughout my career. In my present role of F&B staff at
Kempinski Hotel's Restaurant, I have demonstrated strong qualities while doing my job in a manner
which adheres to the restaurant's ideals and image.

Furthermore, I've also gained extensive knowledge and insights into providing outstanding customer
services by anticipating customer needs. Having previously worked at Ritz Carlton Hotel's Restaurant
and Grand Hyatt Hotel's Restaurant as a trainee, I became proficient in handling the concerns of less
satisfied patrons by ensuring that they never left the restaurant without resolving any issued they had.

All my experience and skills would make me great new addition to your establishment. I have attached
my resume, which contains a more in-depth look at my experiences and skills. I looking forward to
hearing from you, and would love to visit your restaurant for an interview. Thank you for your time and
consideration. I can be reached at 081XXXXXXX for the interview process / for the next recruitment
process.

Sincerely,

Sally Suwandy
CLOSING

Dear Students, thank you for your active participation in our Forum discussion. I hope you really learn
something from our discussion, video conference and my feedback.

Here’s the answer key:

1. The answer may vary

2. The answer may vary

3. Hi Stephen

4. All answers are correct

5. one or two examples of your relevant skills

See you online next week. Happy Monday, stay healthy and happy