Following are the ways Woodhouse recruitment might use to be effective: -

1) Systemise your feedback process.

2) Involve all stakeholders.

3) Streamline survey length and content.

4) Collect Referrals.

5) Set up ‘Action Alerts’ to help you quickly identify major issues

6) Pre-load important ‘known’ data about the respondent into your reports.

7) Focus on writing an effective survey invite

8) Offer an incentive for completion (as opposed to starting the survey

9) Collect testimonials

Use training and development strategically.

 Develop a workforce plan to ensure hiring is done in time to develop people.

 All employees should receive training that applies to their current duties and that is future-focused.
 Develop career paths for people to progress to roles that will be needed in the future.

 Present the results of the survey in bar charts that include the percentages and provide an analysis
of the overall customer satisfaction, ease of doing business and customer loyalty.
 You should also comment on the validity of the findings given the low return.
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 The bar chart shows the overall satisfaction of customers with E-office work. In the first column (1)
stands it shows the totally satisfied customer followed by (2) somewhat satisfied, (3) dissatisfied
and (4) totally dissatisfied
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 From the above bar chart, Industry benchmarks show that the average number of customers who
indicate that they are totally satisfied with ease of business is 47%. In the first column (1) stands it
shows the totally satisfied customer followed by (2) somewhat satisfied, (3) dissatisfied and (4)
totally dissatisfied.
 As a guide, the following interpretation can be made of scores from many different
satisfaction surveys:

Customer Satisfaction What This Means (Benchmark)

Score

Average scores of over 8 Market leader, excellent supplier

out of 10

Average scores of 7 to 8 Adequate but needs attention

out of 10

Average scores of below 7 Serious cause for concern. Company will

out of 10 almost certainly be losing market share
(except for the score given to price – here a
high satisfaction score may mean that the
company is selling the product too cheap)