2392243

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-
us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-
us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244
2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244
2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.
- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.
4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-
us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.
5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243
2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.
6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.
7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.
9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.
5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-
us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-
us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role
7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739
23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.
9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739
23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.
10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739
23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739
23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739
23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-
us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-
us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244
2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244
2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

23922452392243
- Below are the steps I will use to solve this ticket:
1. I will Login to Nucleus
2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Click on Create User.
4. Then I will Fill in the three required fields: First Name as Heather, Last Name
as Shingleton, and Email as heatherShingleton@maximus.com.
5. Then I will Select the User Role as Anayst.
6. Then I will Select the Client as Maximus and the Project as Maximus within that
client to which the user should have access to.
7. Then I will Select the Project Role as Project Member
8. Then I will Click on Create.
9. A new confirmation pop-up will be displayed where I will Click on Got it to
close it.
10. The user will receive an email with instructions to set their password.
11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.
12. As the request is not from the client's point of contact (as provided in the
Client Specific Distribution List Details), I will make sure to copy the POC when
informing that access to Nucleus has been granted.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User
2392243

2392244

- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Production environment

2. On the top right corner, I will click on my user name and then click on User
Management.

3. I will Click on Create User.

4. Then I will Fill in the three required fields: First Name , Last Name and Email.

5. Then I will Select the User Role as Super Admin.

6. The Project Role is not applicable here as it is only meant for Users with the
Analyst Role

7. Then I will Click on Create.

8. A new confirmation pop-up will be displayed where I will Click on Got it to

close it.

9. The user will receive an email with instructions to set their password.

10. I will repeat the above steps for Nucleus Staging environment

11. I will Inform the requester that the account has been created and that an email
to set their password has been sent.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360005957040-Creating-a-New-User

2392244

2392245
- Below are the steps I will use to solve this ticket:

1. I will Login to Nucleus Platform

2. On the top right corner, I will click on my user name and then click on User
Management.
3. I will Enter the user name as pocname in this case whose access settings need to
be updated in the Search by keywords field.

4. Then I will Hover over the user in the result's section and click on the icon
that is displayed in order to open the options menu. I will then Select Edit User.

5. Then on the Update User page I will Click on +Add User Access.

6. Then I will Select the Client as CenterPoint Energy and the Project as
CenterPoint City Council Agenda Monitoring within that client to which the user
needs access to. I will select the Project role as Project Member.

7. Then I will Click on Update.

8. A confirmation message will appear at the bottom of the screen confirming that
the Notification setting updated.

9. I will then inform the customer about the changes updated.

- The ticket should be assigned to User Management component

- The KB link used is : https://support.ignitetech.com/hc/en-

us/articles/360006033739

2392245