Listen to the conversation and answer the

1 questions:

What is included in fly-drive

holidays? ......................................................................................................
How much do the holidays cost in the second half of May? ................................................................
When does the customer leave for Florida? .............................................................................................
What is the customer’s
name? ......................................................................................................................
What is her son’s
Listen
name? again to the conversation and fill in
.................................................................................................................................
2 the missing words:

Customer: And what kind of ............................................................................................ is it?

Travel agent: Well, there are two ..................................................... You can have a self-
catering ............................................................. or stay in a hotel.
Customer: We’d prefer an ................................, I think. How much will it cost for .........................
weeks?
Travel agent: That all depends on when you ...................................... When are you thinking of
going, madam?
Customer: Well, some time when it’s quieter, the .............................. half of May. Is it off-season
then?
Travel agent: Yes, it is. That’s a very ..................... time to go. We have a great offer at the
moment: ................................. nights fly-drive with self-catering apartments for £543
Listen again per
andperson.
mark the sentences as T
3 Customer: That .................................................
(true) or F (false): good. Could I book it now?

The train tickets are included in the fly-drive package.

There are two options of accommodation.
The customer would prefer a youth hostel.
The flights from London are on Tuesdays.
The customer’s name is Right.

Listen once more and match the halves of

4 sentences:

Good afternoon, World Breaks,... ... the second half of May.

You can have a self-catering apartment... ... surname for me, Mrs Wright?
Well, some time when it’s quieter, ... ... Janet Cookson speaking.
Could I have the names of ... ... the people traveling, please?
Could you spell your ... ... or stay in a hotel.
 Listen to the conversation and answer the
1 questions:

What is included in fly-drive holidays? Flight, accommodation and car hire.

How much do the holidays cost in the second half of May? £543
When does the customer leave for Florida? On 17th May.
What is the customer’s name? Janet Wright.
What is her son’s name? Andrew Wright.

Listen again to the conversation and fill in

2 the missing words:

Customer: And what kind of accommodation is it?

Travel agent: Well, there are two options You can have a self-catering apartment or stay in a hotel.
Customer: We’d prefer an apartment, I think. How much will it cost for two weeks?
Travel agent: That all depends on when you travel. When are you thinking of going, madam?
Customer: Well, some time when it’s quieter, the second half of May. Is it off-season then?
Travel agent: Yes, it is. That’s a very good time to go. We have a great offer at the moment: fourteen
nights fly-drive with self-catering apartments for £543 per person.
Customer: That sounds good. Could I book it now?

Listen again and mark the sentences as T

3 (true) or F (false):

The train tickets are included in the fly-drive package.

There are two options of accommodation.
The customer would prefer a youth hostel.
The flights from London are on Tuesdays.
The customer’s name is Right.

Listen once more and match the halves of

4 sentences:

Good afternoon, World Breaks,... ... the second half of May.

You can have a self-catering apartment... ... surname for me, Mrs Wright?
Well, some time when it’s quieter, ... ... Janet Cookson speaking.
Could I have the names of ... ... the people traveling, please?
Could you spell your ... ... or stay in a hotel.
Travel agent: Good afternoon, World Breaks, Janet Cookson speaking. How can I help you?
Customer: Hello, I saw your advert in the newspaper for fly – drive holidays in Florida.
Does that mean you get flights, accommodation and car hire all included in the
price?
Travel agent: That’s right, madam.
Customer: And what kind of accommodation is it?
Travel agent: Well, there are two options. You can have a self-catering apartment or stay in a
hotel.
Customer: We’d prefer an apartment, I think. How much will it cost for two weeks?
Travel agent: That all depends on when you travel. When are you thinking of going,
madam?
Customer: Well, some time when it’s quieter, the second half of May. Is it off-season then?
Travel agent: Yes, it is. That’s a very good time to go. We have a great offer at the moment:
fourteen nights fly-drive with self-catering apartments for £543 per person.
Customer: That sounds good. Could I book it now?
Travel agent: Certainly. Let me see, the flights are from London Heathrow on Thursdays, so
that’s Thursday 17th May, returning from Orlando, Florida on the morning of
Thursday 31st May. How does that sound?
Customer: That’s fine.
Travel agent: Could I have the names of the people traveling, please?
Customer: There’s me, Janet Wright, my husband Simon and our son Andrew.
Travel agent: Could you spell your surname for me, Mrs Wright?
Customer: Yes, that’s W-R-I-G-H-T.
Travel agent: OK, thank you. Just let me confirm the details. That’s three people, two adults
and one child, leaving London Heathrow on Thursday 17th May, returning on
Thursday 31st May.
Customer: Yes, that’s right.
Travel agent: Thank you, Mrs Wright. Now, how do you wish to pay for your holiday? By
credit card?