Job description:-

 Provide client support and technical issue

resolution via E-Mail, phone and other
electronic medium.
 Configuration of client's equipment to connect
to the Internet via modem/DSL Router
(Dialup/DSL customers only).
 Configure software to connect to Internet
application servers.
 Provide training to clients in the use of system
and applications as related to Internet.
 Obtain general understanding of OS and
application operations related to company
offered services.
 Identify and correct or advise, on operational
issues in client computer systems.
 Perform light lifting 25lbs.
 Perform creation of new accounts using
company provide software tools.

Salary and incentives:-

1. Basic salary of Rs. 20000.

2. Free medical & residence
3. Free transport facility

Figure 1
 Level 1 Tech Support Specialist

Summary : 
Provides technical assistance and training to customers by performing the following duties.

Essential Duties and Responsibilities : 

include the following. Other duties may be assigned as required.

 Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
 Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL
customers only).
 Configure software to connect to Internet application servers.
 Provide training to clients in the use of system and applications as related to Internet.
 Obtain general understanding of OS and application operations related to company offered services.
 Identify and correct or advise, on operational issues in client computer systems.
 Perform light lifting 25lbs.
 Perform creation of new accounts using company provide software tools.

The Ideal candidate will also possess the following skills:

 Able to work independently and efficiently to meet deadlines.

 Able to promptly answer support related email, phone calls and other electronic communications.
 Self motivated, detail-oriented and organized.
 Experience with hardware and software issues.
 Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
 Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
 Typing proficiency: 40-60 wpm.

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience : 

One year certificate from college or technical school; or three to six months related experience and/or training; or
equivalent combination of education and experience.

Language Skills : 
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or
governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to
effectively present information and respond to questions from groups of managers, clients, customers, and the
general public.

Mathematical Skills : 
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages,
area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability : 
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited
standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule
form.

Computer Skills : 
To perform this job successfully, an individual should have knowledge of Contact Management systems;
Database software; Internet software and Word Processing software.

Physical Demands : 
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. While performing the duties of this Job, the employee is
regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally
required to stand and walk.
 Work Environment : 
The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job. The noise level in the work environment is usually moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.

Duties
1. In order to understand what a technical support job entails, you first have to learn what
your daily duties will be. The primary role of a technical support person is to provide clients
support by resolving their technical issues via email, phone and other electronic medium. It may
mean that you have to configure computer equipment such as Internet connections or configure
software to connect to Internet application servers. You'll also provide training and assistance to
help clients learn how to use their computer hardware or software products. Once you obtain a
general understanding of the problem or issue the client is experiencing, it will be your job to
identify, and correct or advise the client on how to resolve the issue they're having.

Skills
2. Skill requirements may vary by company depending on the hardware or software you'll
be providing technical support for. A technical support position does require prompt responses to
client support related emails, phone calls and other electronic communications. It typically
requires that you have experience with the hardware and software issues that you'll be resolving.
Because you'll be working with a computer, it usually requires your Internet skill set to be quite
extensive. Also, because you'll be dealing directly with customers, technical support positions
require excellent oral and written communication, interpersonal, organizational and presentation
skills.