STANDARD OPERATING PROCEDURE

STUDENT COUNSELLING PROCESS (WALK IN)

STUDENT COUNSELLING PROCESS (WALK IN)

1.0. Purpose
The purpose is to provide counselling for walk-in clients

2.0. Scope
This procedure is for counsellor who manages counselling session for students.

3.0. Responsibilities

Counsellor – Conduct counselling session and refer outcomes of the consultation to

relevant parties.

Head of Student Affairs Department (HOD) – Ensure that the counselling session is
conducted in a timely manner.

4.0. Procedure

4.1. Student walk in to STAD to get consultation

4.2. Students fill out the “Client Information Form” for counselling
4.3. Counsellor will set date and time for counselling session
4.4. Counselling session commences. Counsellor will categorize issues into 4 (four)
major areas :
i. Health reasons: The application form to be submitted together with
Medical report from hospital or clinic.
ii. Academic reasons: (e.g. focus in class, performance in class, etc.)
iii. Safety reason: (e.g. threats, bully, etc.)
iv. Personal issues (e.g. financial, family, religion, race etc.)
4.5. Counsellor and HOD will refer to summary of consultation and suggestions to
relevant parties.
4.6. Counsellor will record student’s case into the Student Counselling file system

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SOP Student Counselling Process (Walk In)
 STANDARD OPERATING PROCEDURE

STUDENT COUNSELLING PROCESS (WALK IN)

5.0. Process Flow

Responsibility Process

Star
t

Students fill out the

Counsellor “Client Information Form”
for counselling

Counsellor Set date and time for

appointment

Counsellor Counselling session

commences

Categorized issue into 4

major areas
Counsellor Health
Academic
Safety
Personal

Counsellor & HOD

Refer to relevant parties

Counsellor & HOD Issue No

resolved

Yes

End

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SOP Student Counselling Process (Walk In)
 STANDARD OPERATING PROCEDURE

STUDENT COUNSELLING PROCESS (WALK IN)

6.0. Appendix

Appendix
Description /Name Retention Period
Num

1. Client Information Form

2. Client Case Information Form

Course Duration
3. Informed Consent For Client

4. Report of Individual Counselling Session

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SOP Student Counselling Process (Walk In)