SECTION 6 PAGE 1 OF 1

ISSUE No. 1
MEASUREMENT, ANALYSIS & IMPROVEMENT Authorised By J. Homes
QUALITY MANUAL DATE Mar-12

6.7 Control of Non-Conforming Products

Defective Product Placed

on QC HOLD

Check Defective Product

Against QC HOLD Sheet /
IFS

Investigate Cause of
Defect Raise SCAR for Major
Defects

Is Supplier Process Yes Notify Supplier & Raise Update Return to Supplier
the Cause of Defective Supplier Goods Returned Metric
Product ? Note (IFS)

No

Can defective
Can defective Yes Yes Pass Product Information
Product be
Product be to M/C Shop Planner to
Reworked ? Reworked Include on Plan.
Inhouse ?

No No
Notify Machine Shop

Pass Product Information

Scrap Defective Product to Sub-contract Planner to
Raise Purchase Order.

Update SCRAP Metric Notify Sub-contractor that

Product Requires Re-work

Pass Product to Stores for

Transport

Update Strip, Polish &

Replate Metric