Professional Documents
Culture Documents
Gov Chapter 3
Gov Chapter 3
ih i rer i
i .
a : 1
a
’ : U ‘
cr vi ~~ — , .
Internal and External Institutions and Influences of Corporate Governance I 34
Boag OF
oa A Wel Te
‘ 7
The Phone Business: Then ; & Now :
y otis and . even years
* Forseveral decades until late 1990s, i oul a shall really ‘n nee d of the:
before one could get a telephone line installe a from ones ' who
lucky rel :
to buying telephone fr
lines
service and can afford the price ‘resort Te’epho ne
Then, the Philippine Long Distanclye 1990 s, the
.. have phones but may no longer need them. the early,
in the voice business and until
~~ Co (PLOT) had a virtual monopoly a small |
controll ed 95 percent of the vvoice market with the balance divided among
oo company
5 ne companies. °°. de
if
- nu titers | telecommunication industry, the administration
to deregulate the as the
(EO) No. 109 in 1994. Otherwise known,
"> Pres. Fidel Ramos issued Executive Order
basic telephone seryices tot rural areas
“Service Area Scheme (SAS)”, the EO aimed to bring
‘the landline networks’ by the various
~~ of the country and. fast-track the roll- out of
ommunications Policy Act ‘of
. _ telecommunication companies.. Likewise, the Public“Telec
the policy for competition, ‘and
~ 1995 (R.A, 7925) was enacted in 1995 thereby, setting
value- added
liberalization of the telecommunications sector. It opened up the paging and.
* services business but. continued ‘regulating’ ‘the rates - for. local. _exchange _ carriers,
" international long distance and (eed arse telephone Pass “unless chert is sufficient
i ayer *
“competition.”.
Among those that renee | innthe SAS were » PLOT which had a nationwide.
;
franchise Bayantel which was awarded the Metro Manila and Bicol areas; Digitel which
was awarded the Central Luzon areas; “Eastern “Telecoms, Northern - Luzon; ‘Isla
:
Communications, Visayas; Piltel and Philcom, Mindanao; Globe, Luzon and Metro Manila;
and Bell Telecoms, Metro Manila arid outlying areas. While the implementation of EO 109
was generally assessed as a success, the 1998 Asian financial crisis and the advent of
mobile phone technologies resulted to mergers among the SAS participants. Currently.
with nationwide operations, ‘only’ PLDT, Digitel and Glob e are left co -
lucrative cellphone and internet business. provi " am
‘As if history is bound to repeat itself in terms of i aving virtual , |
telecommunications industry in the Philippines, PLOT and Digitel
rl monoph . ts
deal whereby PLDT (which already owns Smart and Talk N’
Text) would “ as me
Digitel (which owns Sun). If the deal pushes thro ugh, the PLDT ue a ae |
70% market share of the mobile telecommu nication busine and
ss Dieitel merger will hol
a y
frequency spectrum in the country. Will the merger
be good for ane us? eating
avoided, what can be done? by: Edzee te: /Iricowner jefmart. com rt\ cent _
. ‘ PLDT will issue P69.2 billion worth ofr new aiaes at P2, 500 aah: as a ‘form of
payment for the 51.5% stakei in Digitel to Gokongwei holding firm JG Summit: Holdings. .
- Digitel is also expected to conduct a tender offer for the 48% of Digitel shares still held by
minority stockholders. At Pi. 60 per share, this exercise ae bring the total raceusttlon cost
- to P74. 1 billion.” a.
= een
ere henw 3rdrdin
end otthetheandyer,sng! acco e:
g est
larg
te disuse ed merg
befor
-Manila, Plitippines ; (UPDATED) - The manal
may be cermplated
television stations, GMA-7 and TV- 5
Pangilinan ‘said, ny |
” the sidelines
on” AtSE Tees oft PLD annual stoc kh olders meeting on June 14,
of a PLDT
an agreement bsHhin that agreement
“would say certainly within the year we should be able to create
-.
a number of conditions... for closing."
addressed for this deal to push through: aan
ee open a number of issues that need to be Network nc ;
between the oan othe
‘agreement on price, share size, and other deal details ry.
, which regulates the me
and Pangilinan-led TV5; and a go-signal from the government
..- Net has been
On the first issue, Pangilinan said, "We are in discussions with .GMA-7
finalized.;.Discussions are moving positively. There is: a desire to come. to terms.":, He-also,
highlighted that there are "positive vibes" between the two camps. "There are still a lot of issues
to be discussed—due diligence, warranties, etc. —but you could sense Heat theres are positive vibes
. . 5 i
- on both sides,” he said."
. When asked how auch the deal price rout ta he replied, nwe baile a price ‘alteady .
- there is a range. It’s below P100 billion.” Pangilinan said discussions started before his trip to the -
‘U. S. He’ “was among ‘the businessmen: who joined ‘President. ae s recent overseas trip.
Pangilinan was alsa | in San ee to launch TV5 International. oy ey
Government Nod : : . i
He also stressed that omhainentis al is ; needed toI clase the transaction. “To os
. conditions precedent must be satisfied, there are conditions required on their side, ‘on our side."
"After that, we have to give them money and they will give us the shares. On the approval of the
government, we don’t know how long that will take or.it they will approve it,” he said. Fears of
industry monopoly may be raised, “butPafaillnah shrugged it at and said, tele are many T Ww 7
stations." - : . : . : at
nsibility _ oe . a = c =
3-4 | Good Governance and Social Respo
INTRODUCTION - Si pean "a ae pa RE,
The foundation of geod corporate governance | is the ‘intellectual honesty of
directors and senior management. This intellectual honesty i is expressed by acting in the __
~ best interests of the incapacitated company. The corporation, on formation,.is a juridical.
person, but it is absolutely incapacitated until its directors are appointed and the board :
~ inn turnn delegates to management the Implementation of its collective decisions.
{ti is the quality oF governangs that iis incre and{ atthe e Goan Mindless e
compliance with a set of rules is not good governance. Good governance > connotes acting.
_ with responsibility, accountability, fairness and “transparency.: Transparency . has / a
¢ "withering. effect. on.-“misconduct and , is: “absolutely critical : in,- communicating - to!
», stakeholders any decisions of the board. In this context, transparency demands that the i
communications consist of: substadee over r form and ‘contain: positive: and. negate
; aspects, if ae we Sty ste
OM company heeds the right Feces team and processes. The right team making: =
up ‘he board must ‘determine a common| understanding of the purpose of the company,
the Values that drive its business and who are the important stakeholders. The board must | an
also identify the sustainably issues ay aare ‘pertinent to the business of the corgpany.
wy tS“The besa needs toKop the th ininclusive approach: $0 governance; This means
rr “that
the boca, in its decision- -making process,’ needs: to ‘take. ‘account of. the Jegitimate_
po interests god ea of the stakeholders linked to the eam. Age, ETS teas,
i Bi Bale it The
P Maciageraant must cpitnicaie th the particular groupings 5 off stakeholders,
Now ‘that Sustainability has’ become the moral and economic | imperative: of the 2 21st - 1 ts
century, governance, strateey and sustainability have become¢ inseparable.
eX “9 2, FM
“Long-term strategy must follow consideration by the board of directors o onni tines /
‘five aspects: . financial, ; human,.. social, environmental and technology. Reports to _
stakeholders must integrate. the’ impacts of the company’ s ‘business ona 2 community, i
1 Sronomically, socially and stwifbnoserly Be en
"While it isoie. duiey of. directors to take tisk for reward, directors rn ensure that»
they apply the principles of ggod governance ‘when taking risks for reward. Good.
governance attracts capital while poor governance will repel capital. Capital has neeote 2
a scarce resource in a flat, borderless world, where with ate click ofa mieue, eaplta ¢can:
leave a market and destroy Ihe parti, Lowy s Bog
eS 8 ae a ee ae de NO, Bl” Pi Re
1S oe yee Se ey B : a : - toe a fe tg . e
Internal and External Institutions and Influences of Corporate Gover
nance | 3-5.
ue ee a
4
The Code aims to promote antuarates governance. ie that will raise investor
o confidence, develop the capital market and help achieve high sustaine
d growth for the
“corporate sector and the economy. The code applies to: (1) corporat
ions whose: securities
are registered ‘or: listed, (2) corporations who “are: grantees ‘of ' permits/licenses and
secondary franchises from the Commission, (3) public
companies and (4) branches or
subsidiaries of. foreign corporations ‘Operating in the Philippin
es” whose. securities are
registered or ie Sorne il the code’ s selene
features are as follows:
Ne
ae The ‘followin
g stockholders rights a auld ) be respected (1), voting right; (2) ppre-
‘emptive right; (3) power ofi
inspection; (4) ri ight to information; (5) right
(5) _appraisal fight: among others, to dividends and *
The’ management. may establish a performance.
~ evaluation system to Measure
the perfor mance of fhe Board and top-level
management .. 7 e
7 of the corporation." AON ee : i
: (ole = "Disclosure isis-a vital and dominant
theme i in1 the Code. ‘The morere transparent the
3 internal workings. of the. company, and
cash flows, the. more. difficult, it will be
“Management and controlling shareholders for
to ee ropriate or .mismanage company
SESE, *
: a een
employees, = **:
ca
acquisitions and mergers.” ted in some instances discourage
te eS Fe a ae Mere
"Ownership Structure and Its Impact onnthe Board of Directors a " WAM © ‘ 8 a
- ina elaine few number of companies, investment “8 one person can account ‘ ‘
as much as 50% to 67% or even more. In the this case, the controlling shareholder can,
also serve as the CEO and/or Chairman of the Board, being the supermajority. In this case,
a director is completely at the will of the owner and es no enough muscle to override :
the majority stockholder’ declel ati. A tet e ‘wie LS sci . os .
o
fe
4
The Chief Executive Officer (CEO) is usually the singular organizational rent
that i principally accountable in carrying out the oe pone oe ae
; r d o f d i i
established by the board of directors. In this case, ‘the chief f executi >
directly under the board of directors, and thus presents Toe a the the cone
it is -_— the responsibility
ibiti of the “chi chief execu tive officer
of to-bring into line the « ;
internally and externally, with their long-term vision. The central part duty ofa CeO isto .
make possible to engage business outside of the company while directing amb vee
"managers and other executive officers towards a central objective. A CEO must ave a
balance of internal and external initiatives to put together a sustainable organization. The
typical responsibilities of a CEO are as follows: :
n
Pledge that the organization and itsmissi on, , programs ‘and initiatives, products
and services are consistently presented in strong and physically visible manner. to the
my community. It is also the job of the CEO to PACSaEE and’ build 7 positive image of the -
a rh to itsrelevant seaRE OLSEN: | ve wy 8 Ei
aot i Bra, 8
at
is
Fort many F acdeety held bustnesiag, the deakton to hire a chief financial offi cer
» 2 (cF0) is often a difficult decision. Beyond the issue of whether the company can afford a”
* high- -caliber financial professional, many business owners are often confused over just |
what itis that a CFO does or should do. More. than just a glorified accountant or someone
‘ whose long service to the organization has been rewarded with a fancy. title, a chief,
finance officer (CFO) has a number of. responsibilities within. the corporation that are ;
expanding business.
- essential in providing a strong financial foundation, for a growing and
The following are some of the critical areas which’ an. effective CFO will work on in
.. discharging his functions:
for developing a company's annual budget; work together with’ the business owner and -
- ’
division or department managers to ensure that the final financial product'accurately and
objectively projects the real things. A CFO might also carry out a meticulous analysis ofa.’
company's future capital investment requirements asa eee innsaana additional O
top sda tne yt s
fi inancing. |
eh g
negotiating more favorable terms for bank lines of credit, and discussions with private
investors on how additional capital might be invested into the
enterprise. La ep 4
AdvisortoManagement 9
. An effective CFO is also an important member of the management team of some
emergent companies. Because of his/her financial sharpness and general business
knowledge, a good CFO can facilitate and help the business owners, executives and other
top managers make the substantial connection between a company's operations and its
: financial performance that are reflected in financial figuress...-+. 05.=
. 6 os
a Hg moe
ae
~ Objective Referee
~ CFO needs to denon iripartiality Auch as ‘when advising the CEO or, the
board of directors on accounting matters. The skill to present important { financial issues ©
"is an invaluable resource but it should always be in, the context that it is being done not
. to favor somebody. CFOs are not valued by. board of directors or.« audit committees | on
attributes or Ftendencies ot beating financial fares with i secylficed transparency: aig ©
"SHAREHOLDERS:
- “An important right ‘and rasparialblliey of shareholders i is to vote. This voting tight Li
‘includes the right to information about the company ‘and the. right to express an opinion ;
- on the company’s performance. “in most “public, companies, 1 there is a separation of
ownership and control, making it difficult to pursue the rights’ to ‘information and to :
. provide feedback. While no one disputes that shareholders own companies, ; the” fact is”
_ that management often controls the company. As long ES there is a gap between the.
: objectives of management and the‘objectives of owners, there’ isa risk that management
* will act in its own self-interest and possibly t to the detriment of the owners. In pursuing:
the rights to information ‘and | cinfluence, . shareholders. must “keep, in, “Mind ; their
responsibilities: sl itt Pais wate eal 3 Ee mo HS get 7
4_ . They
does must ensure that the obiigation to provide information to ahacncldae
not detract “
from the company’ s ability to compete in its$ marketplace.
information should not cost competitiveness, . |: gl ARATE
“e“- The
They must ensure that their right to attempt to influence these company does
not translate into behavior that: will: paralyze “and° detrimental’ to. the
company: It should not spin ‘at a level wherein the principal (shareholders)
-and agent- (officers) . will now ‘ becoming ' adversarial in® running: the”
isis not que
~ corporation. The rule ‘of the thumb is that managing a company
care exercise off steckholdters referendum
4 i =
at
gace |"3-13 . i
internal and External Institutions and Influences of Corporate G Aj ern
ue ; Reviewing ththe Role of Shareholders
i General vi pa ge
Se ry eeda
ee a ee fee amtg Sate Bl Ay
S ae ah AEN mg aE a | SE
The directors and not the shareholders area faspeleiile forthe management ot
: the corporation. However, under the corporate statutes, rah rcholder Under “te |
so fundamental that they require the, approval of the sha |
i paipatasion Code of the Philippines these
tf matters aoe
LEGAL LENVIRONMENT : a og
busted Bie 2 Tete . Wes
“va Some contend that it is; the market ‘that can “reali press ‘real governance
‘considertog that it is a variable independent from anybody. There are, however, some : =
- limits to this contention..Markets may be good for some governance tasks, weak for.
others. Markets may be good at limiting some types of “skirting,” but be less good at -
limiting “stealing,” especially ‘if. the stealing represents a small part of the firm’s total
value. If a low percentage of a firm’s: assets is stolen in relation to forgone market.
opportunities, the market ‘may not, ‘deter. the*manager. The manager may never get”. -
another job, but that manager will leave rich. Law and other institutions are more.
- important here than markets. That is, sometimes the non- -market institutions aree better,
cheaper, and faster at governing the firm than any a the market SOSA an
MARKETS
%.
saith pone
ee pe me
BE ay oo am
The 2 fan s product sh z
» Capital market, :
a The managerial labor marke:
tr.
The ae three are important barometers if the firm could survive, * grow,
expand, diversify, and lastly, retain a good stock of human capital to manage the company
_asit battles the gnfergiving &arena of competition. . a We on de aod Gade tod at
wy
Product. markets can be considered "ad the most fear|ed disciplinaeerian_ ,by |
‘managers; It is a simple “no product, no firm” thing. Capital markets also favor t ose who
utions do not impose
have good track records in terms of governance. Financial instit
g, and strict
much risk-offsetting features like. higher interest rate, conservative dendin
:. characteristic when they make some financial arrangement with the company; this is one _
of the prime benefits of good CG..A labor market is also important variable in selecting
In competition to haul the right stock of
"the “right” people for positions in the company.
~ people good governance is always.a factor to be reckoned with, the general pattern is
that, people want to be with the desirable companies to utilize the best skills av ailable in.
theming ¢ 2, eh Pita Meh ee ee ated wed a eat
ts “ANTE-TAKEOVER DEFENSES -
“se The “flip “in” which allows existing shareholders: topurchase more shares at a. -
tes 8 at ee
“ ~ discount.in order to dilute the value of the shares. ©
-@. The “hipaved allow une shareholders to purchase the bidder's shares aat ao
ae | Sgt 28 Pe PHL GIS ke e e
"° discount. |
oe “Acquisition of previous iissued stock iin the open market (treasury stock). »
oe Provision such as “one can never be a board member if you aree already ona
board member, of a competitor company”. ‘ og
on.
. gt Supermajority vote as prerequisite of companies major move e like merger,
i
i consolidation or acquisition, ‘issuance of additional stocks and reacquisition ae
a |
~~ of previouslyi issued stocks. ~
~e Aprovision in the company’s charter or articles of incorporation which allows
eee ‘. shareholders to sell their shares to the bidder for more than the ‘market price.
oe “The “debt facade”, a ployvwherein a company takes on ‘plenty of debts to.
: . make it unappealing, as a bidder would Be ‘answerable for those ams onceer ae
wont ‘\ ine .
he will become shareholder.. -
wil ‘have to be)
- oe LThe “debenture sheltering”, ‘business | issues bonds that
. eee
eo ‘redeemed at a higher price in the future.
and
as, The . company offers- its employees . atacle, sptions, high banises,
the bidder's paket very much if pes
-. exceptional severance pay that woulda hure Lh Be et lat OE L.
potty Ey Mt
takeover would take plat
hes
_In somee countries, antits iasereet strategies are illegal or some contol ie greater
degree on their use is mandated. In, the United States however, Kiis oof ne ae
economic decline and fear of becoming a prey or an acquisition arge Be
. opportunistic corporations | who ‘are trying to take advantage of the situation have
renewed interest in anti-takeover tactics ‘in all their forms and substance. .
t » lofty: bonuses,
oyees you might la and s ecial
ter want to fire.’
‘ ,
i.
ae gare oo 4 “
officers or. directors,
e There are matters‘that cannot be indemnified fader the law or ‘the company does
- not have the enough resources to indemnify officers and director. In this case, the
are allowed to purchase
appropriate remedy would be insurance coverage. Corporations
insurance to cover matters resulting from acts taken by officers and directors. This
insurance coverage is different and separate from the general liability insurance the
_. corporation purchase for the corporation itself in general. Insurance of this type hurts
~ corporate pocket considering that it is not cheap..The reasons for the increase of the cost
"are two (2) things: first,, the cost for directors’ and officers’ insurance has gone up
dramatically due to the inherent risk associated to it (it involves big fishes in the
corporation who can decide big things). Second, the exclusions for coverage have also
_ increased; insurance companies understandably want to trim down 1 their assumed risk,
ao the lesser specific.coverage, the patter, io
: A company may avis many different types of shares that come with different
conditions ane BEDE: There are ae main types of cHaree :
5 at eS" Bg
7SUPERMAJORITY
: Réfers toD percentage of ownership that is way ices the simple ma jority chic 2
is, ‘onee half (%) plus one (1) share of the total shares outstanding. Usually super, majority :
3 could mean 67% to 90%. ‘Unlike other percentage holding which can only havesignificant
s influence on corporate affairs, supermajority can have full control on major: goings onin
“the corporation. A supermajority is often requisite fora company to take certain actions, oA
7 such as amending the charter, An some cases, to protect the company from predator, ©
“ some companies require supermajorities as anti-takeover measures., For example, ay
“ company may require two-thirds of shareholders to approve a merger. or: acquisition. - ,
Supermajority provisions may be needed principally to make certain the company's iv
independent. survival. This may limit however the board of directors' elbow of, authority, ;
~~ and, may even u Ramipes a friendly end rational takeover that may do more good for the
company og = e :
vie 18
ta eS
‘ : “One issue “about: siypermeiority is that os the small business owners who often
a - look for "angel" investor to increase capitalization of the business. As an investor, that
carries along with ‘it ‘the recognition, on- - equity in the business by virtue of their °
% investments. It is ‘fairly norinal for these. angel’ ‘investors to have: equity for’ their.
_ investment. They also seek to have some say | in how the company is run'to protect their |
_ interests. Faced with capital needs, small business owners often not only give these:
minority (equity-wise) owners preferential but also provide them Helen. Supermajority
geotne nents a certain ACHONR that require HE owners' consent. ay
"Scope of Business : ,
=. Although this thing g canate found i
» Particularly jn a joint in the charter of he ceporstion it
vent ure or a start- -up com is common
specify the scope of the pany, for the shareholders' agreement
bu to
ill conduct, and provide that cons
ent |
Hiisinesst or do somealy pp aibeat
ian attempts, \.
\ kt
he why
strategie Investor Rights tie os aan’ aps oO. uate gay eee, ‘
" Where’ a shareholder i is Tactdig for more than a return on its investment, "the
“shareholders' agreement “may. provide an opportunity ‘to negotiate’ terms. covering
secondary commercial arrangements, such as giving a shareholder or its group first rights: ,
‘of refusal on certain type of business or contract with the company, or the right to be
infarc of and to co- rinvest i in investments to hes made bytthe company.; 2 oR
PoySH Od
a
Exit Provisions .
is no
isjby its nature illiquid ecerise: there
a shareholding inaareas company very ofte n
rdingly, a shareholders’ agreement will
. market live and open of the shares. Acco by’ the
to encourage or facilitate a realization,
include provisions that are intended ity for fai
, this is particularly important
shareholders of their investments. Once again tag A
n exit E process. . bog en oe TAG Hs OY
" shareholders who are = unable to sorta an
in an average2 alfaraholdans
There arez of course many other detailed provisions te
| document. No. business angel, priva
agreement. It is normally a sophisticated legal
antial amount in. any company
equityfirm or institutional investor, should invest a subst
eholders’ ‘agreement. :
__witheut protecting himself spits contractual rights ininashar
.\ welts ae oe on 7 4A aac
ELTON MAYO eo
ea XN
3-24 | ‘Good covinga wt oy. : enc y ade
rg
oN,
an this case,
¢ ‘ave and Roethlisberger concluded that thei increase in productivity’.
cs resulted from the supervisory arrangement rather than the changes i in lighting or other.
associated worker benefits. Because the experimenters became the primary supervisors |
_ of the employees, the intense interest they displayed for the workers was the basis for":
‘the increased motivation ‘and resulting productivity. Essentially, the experimenters:
became a part of the study and influenced its outcome.: :This is the origin of the term’
= ‘Hawthorne effect, which describes the special attention’ ‘researchers pry to. a a study's
at and the impact that attention, nage on the study’ sfindings.
The general Gonchiceor from the Halithorne! ‘studies was s that hiutriain relations:
-s and the ‘social ‘needs. of Workers. are’ ‘crucial.’‘aspects ‘of business management. ‘This
: principle | of human motivation“ “helped * revolutionize. theories and: practices “of:
“ rongeertiw ‘,
ABRAHAM MASLOW : 2
DORETo eT ue Bel ag ae HE ES
_ FREDERICK HERZBERG.
ow gk
_«.. Frederick Herzberg was a well-res pected American who has con
* to the way in which tribu ted greatly 7
managers think abo ut motivatio
_ theory in 1959 in a book entitled ‘The Motiva n at workrk.
He first published his
tion to Work’ and put forw
" content theory which is often re ferred to ard a two factor
as a two-need 5 ystem, It is
which explains the factors of an individual’s S motiva a content.theory _
desires, what satisfies their n eeds
mo’ tion by identifying their nee
and des ires and by establ ds and
Pursue to satisfy these desires ishing the’ aims that the
y
* 3-26 | Good Go
vernance and So
cial Responsibili
ty
‘
E : : . : of
: the. cause2 of dissatisfaction.” The two types of factors s n may be listed as follows in order o
importance:, re av go 'ph pe. a, ey td on he
Ns, Bene
pid The dissatisfiers ; are= lepafere, factors | in the sense that they are ‘maintenance x Se
= factors required to avoid dissatisfaction and stop workers from being unhappy, but do’...
‘not create satisfaction jin fpenanlves, They can beavoided by using ‘hygienic’ ao to “8 Sih
aa privet ther “4 ob | a8
It is clear from the lists that the factors i in "eae sare not actually opposing which ae :
means that the satisfiers are not the. opposite | of the dissatisfiers., The opposite of |: :
satisfaction isn’t dissatisfaction but is ‘no satisfaction’, Both, lists contain factors that lead = 7
to motivation, but to a differing extent because, they fulfill different needs., The hygiene ie ;
“factors have an end which once fulfilled then cease to be motivating factors while the. 8
a motivation factors are much more e open-ended z ry this is why they canpiaes to > motivate.
fedea
- Herzberg alalsao developed the concept that there are two distinct human needs:
“as Physiological needs: “avoiding unpleasantness ‘or,discomfort and may be: ae
mh. fulfilled via money to buy food and shelter etc, :
ee Psychological needs: the need forpeysetial development futfiled by: activities met
:
~ which ccause one to Brow. ;
i He identified this asthe Adam nd edit Cencent wliere Bel is eniinal and ?
wants to avoid pain or discomfort, but Abraham is human and needs to go beyond the ..’ ~::
physical requirements and expand psychologically too.: . Herzberg believed that the ©
hygiene factors causing no satisfaction are not:‘applicable to the task an employee
undertakes but are external to that task. They are the Adam part of the concept where.
an incentive may be attributed to a fear of punishment or increase in discomfort or as he rc
phrased ‘it ‘A Kick up the Ass’ (KITA). He thought that these did work but only as short© fT
term motivators e.g. constantly increasing someone’ s salary to motivate Kem ‘wall merely - ae
ce | 327, : a
Internal snd External Institutions and Infuences of Corporate Governan
4
. €ncourage them to look for the next wage rise and
nothing else; however, salary may also
be a de-motivator where the employee perceives it to be too
low or low compared to that
Of their peers. The long term motivators are the Abrah
am part of the concept thet: ead
to satisfaction and are intrinsic to the job itself and the job design. i nl the
_ Chambermaid who prefers to receive a note of apprec
iation for her high standards rom
a guest thana carelessly delivered gratuity.
: ee
It is important to understand that the two types of factors are not eae
exclusive and that management must try to fulfil both types of need
for an emp ae to
be truly satisfied with their job. Once the hygiene factors have been satisfied provid
ing
more of them will not create further motivation but not satisfying
them May cause de-
motivation; unlike the motivation factors where management may not fulfill
all of them
but the workers may still feel motivated. Major companies have keeogh
ized this sftuatian
when designing their methods of reward and recognition.
., © Bagel aed
.
3-28 | Good Governance and Social Responsibility
a
and
"These initiatives have helped Tesco deliver record growth and sales profits
» illustrate how theory may be used in practice. © > ‘
tot Toe ta Be
at ee eT ee ec ee ee PE oe
4 Over the years, there are criticisms that have arisen, like his sample of employees
“
his
was not representative of all workers, but further studies have tended to support
to take credit
_ findings. In addition, some critics have declared that it is natural for people
for satisfaction, but to blame dissatisfaction on external factors. Every individual is just
~ that — an individual and theories of motivation cannot realistically apply to each single
people are -
“employee; however, they are useful for identifying the main ways in which
in developments
‘motivated. Herzberg and his findings have been extremely influential
w associated with the field of job design’ and methods of management to provide job
on motivation.” ~ Pattyn etd tie syed gb gts et eS
- satisfactiand
5
“Ask workers what makes them unhappy at work, and you'll hear about an
annoying boss, a low salary, ari uncomfortable work space, or stupid rules. Managed -
” badly, environmental factors make people’ miserable, and they ‘can, certainly be
to work much
ey a demotivating. But even if managed brilliantly, they don’t motivate anybody
harder or smarter.’ People are motivated, instead, by interesting work’ challenge, and —
need for
‘increasing responsibility. These intrinsic factors answer people’s deep-seated
~» growth and achievement.-
“3 > Herzberg’s work ‘influenced a generation of scholars and managers’-but his:
conclusions don’t:seem to have fully penetrated the American ‘workplace. if the |.
extraordinary attention still paid to compensation and ‘incentive ‘packages. is any
‘indication. — So. mabe eos
what is the ‘simplest, surest and most direct way of getting someone to do
something? Ask? But if the person responds that he does not want to do it, then that calls
° the
to determine the réason for such obstinacy. Tell
for psychological consultation an expert in’
not understand you, and now
person? The response shows that he does
communication methods has to be brought ho you how to get through. Give the —
in to show
person a monetary incentive? | do not need to remind the reader of the complexity and ©
difficulty involved in setting up and administering an incentive system. Show the person?
way. "gy ee BT ee
This meansa costly training program: We need a simple
satisfaction
- ‘As a group, these theorists discovered that people worked for inner uals
of individ in an -
and not materialistic rewards, shifting ‘the focus to the role i Sioa
~~ : pT “st
organization's performance. 4
ne i
et
My
4
; : REFRAMING ORGANIZATION
“Therea are four frames white a are all rant |in both managerial viedo: and social
_science knowledge. The structural approach focuses on the architecture of organization
— the design of units and subunits, rules and roles, goals and policies. The human ;
~ © resource lens emphasizes understanding people, their strengths and foibles, reason and
_ emotion, desires and fears. The political view sees organizations as competit
ive arenas of.
"scarce resources, competing interests, and struggles for power
and advantage. Finally,
“the symbolic frame focuses on issues of meaning and
faith. It nut ritual, STEROL, ie g
ieand ee at the heart of organizational pee
EE a tones which wants to set up :an ESOP creates a trust to which it makes -
Spnual contributions, These contributions are allocated to individual employee accounts
within the trust. A number of different formulas may be used for allocation. The most ~
common is allocation in proportion to compensation, but formulas” allocating stock
according to years of service, “some combination of compensation and years of service, - -
~ and equally, have all been used. Typically employees might join the plan and begin -
receiving allocations after completing one year of service with the company, ‘where any
year in which an s employee works at least 1, 000 hours i is counted asa year of service. :
+ Lokal