Professional Documents
Culture Documents
3 Steps To Building A Resilient
3 Steps To Building A Resilient
These high-intensity working environments are leading to lost productivity, high staff
turnover, absenteeism, distress, and an increased rate of burn-out in professionals.
This effect often starts at leadership level and permeates through the organisation.
Development of this culture starts at the top. It is critical for organisations to foster
compassionate leadership. The compassionate leader appreciates the talents of
their team members, and seeks to help the individual achieve a realistic, more
optimistic future. Strong trust and respect is the ultimate result.
3. Support staff
Statistically, all organisations will have people with mental and physical health
challenges that require professional help to recover. Most organisations have an
Employee Assistance Program (EAP) in place where staff are able to access free
psychological counselling. The biggest challenge with EAP is reducing the stigma
associated with staff accessing the service. Organisations also need to improve
leaders’ competence to recognise mental ill-health in their staff and have strong trust
in place to compassionately discuss it.
Research specifically into the impact of Springfox programs, which are underpinned
by our unique, evidence-based, integral and practical Resilience Model, has shown
significant improvements as measured by our Resilience Diagnostic instrument.
Research findings from our Global Diagnostic Resilience Report show that our
programs have had significant impact including: