Professional Documents
Culture Documents
EXTERNAL - UHC Provider Directories - Choice and Diversity
EXTERNAL - UHC Provider Directories - Choice and Diversity
“Race” “Ethnicity”
Federal: Federal:
The racial categories included in the census questionnaire Race and ethnicity are considered separate and distinct
generally reflect a social definition of race recognized in this identities, with Hispanic or Latino origin asked as a separate
country and not an attempt to define race biologically, question. Thus, in addition to their race or races, all
anthropologically, or genetically. In addition, it is recognized that respondents are categorized by membership in one of two
the categories of the race item include racial and national origin ethnic categories, which are "Hispanic or Latino" and "Not
or sociocultural groups. The U.S. Office of Management and Hispanic or Latino". However, the practice of separating "race"
Budget requires five minimum categories: White, Black or and "ethnicity" as different categories has been criticized both
African American, American Indian or Alaska Native, Asian, and by the American Anthropological Association and members of
Native Hawaiian or Other Pacific Islander. US Commission on Civil Rights.
Increased Consumer
Satisfaction and Care
Outcomes
© 2020 United HealthCare Services, Inc. All rights reserved. * Moderately to Very Likely, According to a 2020 UHC Directory Survey 6
Physicians are most likely to share their gender on an insurer’s website. Nearly 70%
would be at least moderately likely to share their race.
Most would not be willing to share their marital status, sexual orientation or religion.
Not at all Slightly Likely Moderately Likely Very Likely Extremely Likely
Physicians Q10: How likely would you be to share each of the following types of information with an insurer to be added to a directory that patients can search to find a health care professional? (Scale: Not at all, Slightly, Moderately, Very, Extremely) Personal
Demographic Information shown: Age, Gender, Race, Marital status, Photograph of yourself, Hobbies, Sexual orientation, Religion. Q11: This is the personal demographic information we just addressed: age, gender, race, marital status, photograph of yourself,
hobbies,
© 2020 sexual orientation,
United and religion.
HealthCare Is there
Services, Inc.any
All personal demographic information not captured that you would be willing to share and you are not already sharing? Q12: This is the personal demographic information we just addressed: age, gender, race,
rights reserved. 7
marital status, photograph of yourself, hobbies, sexual orientation, and religion. Is there any personal demographic information not captured that you would not be willing to share?
Approximately half of consumers are very or extremely likely to take
any demographic information into consideration.
Consumers are more likely to take gender into account than any other demographic trait.
Age 18% 18% 35% 17% 12% Likelihood to reference race, by race
T2B
Not at all likley Slightly likely Moderately likely Very likely Extremely likely
Physician Consumer
“ Race should have nothing to do with it. His or her medical degree
should be most important – Exchange, White
“
This is an invasion of privacy and has no place in a
“
professional setting. – White, Physician
Someone may not go with a particular Dr because of their race,
and I think it has no merit on their ability to perform medicine.
“
Race should have no impact on physician selection. I – Employer, White
would feel uncomfortable with providing my race to
“
ensure. – African American, Physician
I feel like its a form of discrimination – Medicaid, African American
“
Should be no problem. Patient will know this when they meet
me so better they know before first appt and decide before
hand rather than after first visit. – Asian, Physician
Physicians Q18: How would you feel about providing your race to an insurer to be added to a directory that patients can search to find a health care professional?
Consumers Q9:How would you feel about your health insurance company providing the race of physicians or doctors on their website?
© 2020 United HealthCare Services, Inc. All rights reserved. 9
Questions and feedback?
10