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Color Laserjet Pro M252: User Guide
Color Laserjet Pro M252: User Guide
User Guide
M252n M252dw
www.hp.com/support/colorljM252
HP Color LaserJet Pro M252
User Guide
Copyright and License Trademark Credits
Edition 1, 4/2015
Table of contents
ENWW iii
3 Supplies, accessories, and parts ................................................................................................................... 27
Order supplies, accessories, and parts ............................................................................................................... 28
Ordering ............................................................................................................................................. 28
Supplies and accessories .................................................................................................................. 28
Customer self-repair parts ............................................................................................................... 28
Replace the toner cartridges ............................................................................................................................... 30
Introduction ....................................................................................................................................... 30
Remove and replace the toner cartridges ........................................................................................ 31
4 Print ........................................................................................................................................................... 37
Print tasks (Windows) .......................................................................................................................................... 38
How to print (Windows) ..................................................................................................................... 38
Automatically print on both sides (Windows) .................................................................................. 39
Manually print on both sides (Windows) .......................................................................................... 39
Print multiple pages per sheet (Windows) ....................................................................................... 40
Select the paper type (Windows) ...................................................................................................... 40
Print tasks (OS X) ................................................................................................................................................. 41
How to print (OS X) ............................................................................................................................ 41
Automatically print on both sides (OS X) .......................................................................................... 41
Manually print on both sides (OS X) .................................................................................................. 41
Print multiple pages per sheet (OS X) ............................................................................................... 41
Select the paper type (OS X) ............................................................................................................. 42
Mobile printing ..................................................................................................................................................... 43
Introduction ....................................................................................................................................... 43
Wi-Fi Direct and NFC Printing (wireless models only) ...................................................................... 43
HP ePrint via email ............................................................................................................................ 44
HP ePrint software ............................................................................................................................ 45
AirPrint ............................................................................................................................................... 45
Android embedded printing .............................................................................................................. 45
Use walk-up USB printing (touchscreen models only) ....................................................................................... 47
iv ENWW
Printer sharing disclaimer ................................................................................................................. 57
View or change network settings ..................................................................................................... 57
Rename the product on a network ................................................................................................... 57
Manually configure IPv4 TCP/IP parameters from the control panel .............................................. 58
Product security features .................................................................................................................................... 60
Introduction ....................................................................................................................................... 60
Assign or change the system password using the HP Embedded Web Server ................................ 60
Economy settings ................................................................................................................................................ 61
Introduction ....................................................................................................................................... 61
Print with EconoMode ....................................................................................................................... 61
Configure the Sleep/Auto Off After setting ...................................................................................... 61
Set the Shut Down After delay and configure the product to use 1 watt or less of power ............. 62
Configure the Delay Shut Down setting ........................................................................................... 62
HP Web Jetadmin ................................................................................................................................................. 64
Update the firmware ........................................................................................................................................... 65
Method one: Update the firmware using the control panel ............................................................. 65
Method two: Update the firmware using the Firmware Update Utility ............................................ 66
ENWW v
Check the paper-type setting for the print job ................................................................................. 86
Check the paper type setting (Windows) ....................................................................... 86
Check the paper type setting (OS X) ............................................................................... 87
Check toner-cartridge status ............................................................................................................ 87
Print and interpret the print quality page ........................................................................................ 88
Clean the product .............................................................................................................................. 88
Print a cleaning page ...................................................................................................... 88
Visually inspect the toner cartridge .................................................................................................. 89
Check paper and the printing environment ...................................................................................... 89
Step one: Use paper that meets HP specifications ........................................................ 89
Step two: Check the environment .................................................................................. 89
Adjust color settings (Windows) ....................................................................................................... 90
Calibrate the product to align the colors .......................................................................................... 91
Check the EconoMode settings ......................................................................................................... 92
Try a different print driver ................................................................................................................ 92
Solve wired network problems ........................................................................................................................... 94
Introduction ....................................................................................................................................... 94
Poor physical connection .................................................................................................................. 94
The computer is using the incorrect IP address for the product ...................................................... 94
The computer is unable to communicate with the product ............................................................. 94
The product is using incorrect link and duplex settings for the network ........................................ 95
New software programs might be causing compatibility problems ................................................ 95
The computer or workstation might be set up incorrectly .............................................................. 95
The product is disabled, or other network settings are incorrect ................................................... 95
Solve wireless network problems ....................................................................................................................... 96
Introduction ....................................................................................................................................... 96
Wireless connectivity checklist ......................................................................................................... 96
The product does not print after the wireless configuration completes ......................................... 97
The product does not print, and the computer has a third-party firewall installed ....................... 97
The wireless connection does not work after moving the wireless router or product ................... 97
Cannot connect more computers to the wireless product ............................................................... 97
The wireless product loses communication when connected to a VPN .......................................... 98
The network does not appear in the wireless networks list ............................................................ 98
The wireless network is not functioning .......................................................................................... 98
Perform a wireless network diagnostic test .................................................................................... 98
Reduce interference on a wireless network ..................................................................................... 98
vi ENWW
1 Product overview
● Product views
● Product specifications
Go to www.hp.com/support/colorljM252.
HP's all-inclusive help for the product includes the following information:
● Solve problems
ENWW 1
Product views
● Product front view
2 1
3
4
6
7
2 Output bin
5
2
3
4
2 Power connection
4 Ethernet port
3 4
1 2-line control panel display This screen displays menus and product information.
● Begin a print job in response to a control-panel prompt (for example, when the
message Press [OK] to continue appears on the control-panel display).
3 Left arrow button Use this button to navigate through the menus or to decrease a value that appears on
the display.
4 Right arrow button Use this button to navigate through the menus or to increase a value that appears on
the display.
5 Back arrow button Use this button for the following actions:
● Scroll back to a previous menu item in a submenu list (without saving changes to
the menu item).
6 Cancel button Press this button to cancel a print job or to exit the control panel menus.
4
5
3 Help button Touch this button to open the control-panel help system.
4 Color touchscreen The display provides access to menus, help animations, and product information.
5 Home page screen indicator The display indicates which Home screen the control panel is currently displaying.
NOTE: While the control panel does not have a standard Cancel button, during many product processes a
Cancel button appears on the touchscreen. This permits users to cancel a process before the product
completes it.
Return to the Home screen at any time by touching the Home button on the product control panel.
NOTE: The features that appear on the Home screen can vary, depending on the product configuration.
1 2
3
7 4
7 5 6 7
1 Reset button Touch this button to reset any temporary job settings to the
default product settings.
2 Connection Information button Touch this button to open the Connection Information menu,
which provides network information. The button appears as
either a wired network icon or a wireless network icon
3 Product status This screen area provides information about the overall
product status.
4 USB button Touch this button to open the USB Flash Drive menu.
5 Supplies button Touch this button to view information about supplies status.
6 Apps button Touch this button to open the Apps menu to print directly from
select Web applications.
Touch Touch an item on the screen to select that Touch the Setup button to open the
item or open that menu. Also, when
Setup menu.
scrolling through menus, briefly touch the
screen to stop the scrolling.
Swipe Touch the screen and then move the finger Swipe the Home screen to access the
horizontally to move the screen sideways. Setup button.
Scroll Touch the screen, and then, without lifting Scroll through the Setup menu.
the finger, move the finger vertically to
move the screen.
● Technical specifications
● Product dimensions
● Operating-environment range
Technical specifications
Model name M252n M252dw
Control-panel display and input 2-line backlit control panel Not available
Mac computers and OS X: Mac computers and Apple mobile devices are supported with this product. The OS
X print driver and print utility are available for download from hp.com and may also be available via Apple
Software Update. The HP installer software for OS X is not included in the in-box CD. Follow these steps to
download the OS X installer software:
1. Go to www.hp.com/support/colorljM252.
2. Select Support Options, and then under Download Options select Drivers, Software & Firmware.
3. Click the operating system version, and then click the Download button.
Windows® XP SP3 or later, 32-bit The “HP PCL 6” product-specific print The full software installation is not
driver is installed for this operating system supported for this operating system.
as part of the basic software installation.
The basic installer installs the driver only. Use UPD drivers for 64-bit operating
systems.
Windows Vista®, 32-bit The “HP PCL 6” product-specific print The full software installation is not
driver is installed for this operating system supported for this operating system.
as part of the basic software installation.
The basic installer installs the driver only. Use UPD drivers for 64-bit operating
systems.
Windows Server 2003 SP2 or later, 32-bit The “HP PCL 6” product-specific print The full software installation is not
driver is installed for this operating system supported for this operating system.
as part of the basic software installation.
The basic installer installs the driver only. Use UPD drivers for 64-bit operating
systems.
Windows 7 SP1 or later, 32-bit and 64-bit The HP PCL 6 product-specific print driver
is installed for this operating system as
part of the full software installation.
Windows 8, 32-bit and 64-bit The HP PCL 6 product-specific print driver Windows 8 RT support is provided through
is installed for this operating system as Microsoft IN OS Version 4, 32- bit driver.
part of the full software installation.
Windows 8.1, 32-bit and 64-bit The HP PCL 6 product-specific print driver Windows 8.1 RT support is provided
is installed for this operating system as through Microsoft IN OS Version 4, 32- bit
part of the full software installation. driver.
Windows Server 2008 SP2, 32-bit The HP PCL.6 product-specific print driver
is installed for this operating system as
part of the basic software installation.
Windows Server 2008 SP2, 64-bit The HP PCL.6 product-specific print driver
is installed for this operating system as
part of the basic software installation.
Windows Server 2008 R2, SP 1, 64-bit The HP PCL 6 product-specific print driver
is installed for this operating system as
part of the full software installation.
Windows Server 2012, 64-bit The software installer does not support Download the driver from the HP Web site
Windows Server 2012 but the HP PCL 6 and www.hp.com/support/colorljM252, and
HP PCL-6 version 4 product-specific print use the Windows Add Printer tool to install
drivers do support it. it.
Windows Server 2012 R2, 64 bit The software installer does not support Download the driver from the HP Web site
Windows Server 2012 but the HP PCL 6 and www.hp.com/support/colorljM252, and
HP PCL-6 version 4 product-specific print use the Windows Add Printer tool to install
drivers do support it. it.
OS X 10.7 Lion, OS X 10.8 Mountain Lion, The OS X print driver and print utility are For OS X, download the full installer from
and OS X 10.9 Mavericks available for download from hp.com and the support Web site for this product.
may also be available via Apple Software
Update. The HP installer software for OS X 1. Go to www.hp.com/support/
is not included in the in-box CD. colorljM252.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/colorljM252 for HP's
all-inclusive help for the product.
NOTE: For details on client and server operating systems and for HP UPD PCL6, UPD PCL 5, and UPD PS
driver support for this product, go to www.hp.com/go/upd and click the Specifications tab.
● HP ePrint software
NOTE: The HP ePrint Software supports the following operating systems: Windows Vista® (32-bit and
64-bit); Windows 7 SP 1 (32-bit and 64-bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-
bit); and OS X versions 10.6 Snow Leopard, 10.7 Lion, 10.8 Mountain Lion, and 10.9 Mavericks.
● HP ePrint via email (Requires HP Web Services to be enabled and the product to be registered with HP
Connected)
● ePrint Enterprise app (Supported on all products with ePrint Enterprise Server Software)
● AirPrint
● Android Printing
1 1
2
1 1
2
CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert
operating voltages. This will damage the product and void the product warranty.
Operating-environment range
Table 1-1 Operating-environment specifications
Go to www.hp.com/support/colorljM252 for HP's all-inclusive help for the product. Find the following
support:
● Solve problems
Go to www.hp.com/support/colorljM252.
HP's all-inclusive help for the product includes the following information:
● Solve problems
ENWW 15
Load paper into the single-sheet slot (Tray 1)
Introduction
Use the single-sheet priority feed slot to print single-page documents, documents that require multiple
paper types, or envelopes.
2. Place the top edge of the sheet at the opening, and then
adjust the side guides so that they lightly touch the sheet, but
do not bend it.
3. Insert the envelope into the slot and hold it. The product will
pull the envelope partially into the paper path..
123
123
2. Adjust the paper guides by sliding the guides to the size of the
paper being used.
6. After making sure that the paper stack is below the tray full
indicator, close the tray.
5. After making sure that the stack is below the tray full
indicator, close the tray.
123
12
3
Go to www.hp.com/support/colorljM252.
HP's all-inclusive help for the product includes the following information:
● Solve problems
ENWW 27
Order supplies, accessories, and parts
Ordering
Order supplies and paper www.hp.com/go/suresupply
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter
the product IP address or host name in the address/URL field. The
EWS contains a link to the HP SureSupply Web site, which
provides options for purchasing Original HP supplies.
Supplies
HP 201A Black Original LaserJet Toner Standard-capacity replacement black toner 201A CF400A
Cartridge cartridge
HP 201X High Yield Black Original High-capacity replacement black toner 201X CF400X
LaserJet Toner Cartridge cartridge
HP 201A Cyan Original LaserJet Toner Standard-capacity replacement cyan toner 201A CF401A
Cartridge cartridge
HP 201X High Yield Cyan Original High-capacity replacement cyan toner 201X CF401X
LaserJet Toner Cartridge cartridge
HP 201A Yellow Original LaserJet Standard-capacity replacement yellow toner 201A CF402A
Toner Cartridge cartridge
HP 201X High Yield Yellow Original High-capacity replacement yellow toner 201X CF402X
LaserJet Toner Cartridge cartridge
HP 201X High Yield Magenta Original High-capacity replacement magenta toner 201X CF403X
LaserJet Toner Cartridge cartridge
Accessories
● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for
no additional charge during the product warranty period.
Single-sheet priority feed slot tray Replacement tray for single-sheet priority feed Mandatory RM2-5865-000
slot (Tray 1)
150-sheet paper input tray Replacement cassette for Tray 2 Mandatory RM2-5885-000
To purchase cartridges or check cartridge compatibility for the product, go to HP SureSupply at www.hp.com/
go/suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
The product uses four colors and has a different toner cartridge for each color: yellow (Y), magenta (M), cyan
(C), and black (K). The toner cartridges are inside the front door.
HP 201A Black Original LaserJet Toner Standard-capacity replacement black 201A CF400A
Cartridge toner cartridge
HP 201X High Yield Black Original LaserJet High-capacity replacement black toner 201X CF400X
Toner Cartridge cartridge
HP 201A Cyan Original LaserJet Toner Standard-capacity replacement cyan toner 201A CF401A
Cartridge cartridge
HP 201X High Yield Cyan Original LaserJet High-capacity replacement cyan toner 201X CF401X
Toner Cartridge cartridge
HP 201A Yellow Original LaserJet Toner Standard-capacity replacement yellow 201A CF402A
Cartridge toner cartridge
HP 201X High Yield Yellow Original High-capacity replacement yellow toner 201X CF402X
LaserJet Toner Cartridge cartridge
HP 201A Magenta Original LaserJet Toner Standard-capacity replacement magenta 201A CF403A
Cartridge toner cartridge
HP 201X High Yield Magenta Original High-capacity replacement magenta toner 201X CF403X
LaserJet Toner Cartridge cartridge
Do not remove the toner cartridge from its package until it is time to install it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
If the toner cartridge must be removed from the product for an extended period of time, place the cartridge
in the original plastic packaging, or cover the cartridge with a light-weight, opaque item.
1 Handle
2 Imaging drum
3 Memory chip
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot
water sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner cartridge box.
3. Grasp the handle on the toner cartridge, and then pull the
toner cartridge straight up to remove it.
4. Remove the new toner cartridge package from the box, and
then pull the release tab on the packaging.
http://www.hp.com/recycle
● Mobile printing
HP's all-inclusive help for the product includes the following information:
● Solve problems
ENWW 37
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
2. Select the product from the list of printers. To change settings, click or tap the Properties or
Preferences button to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper
orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings
on the Paper/Quality tab.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog
box.
5. In the Print dialog box, click the OK button to print the job.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the
job.
5. Retrieve the printed stack from the output bin, and place it in Tray 1.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
4. Select the number of pages per sheet from the Pages per sheet drop-down list.
5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close
the Document Properties dialog box.
6. In the Print dialog box, click the OK button to print the job.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
4. From the Paper type drop-down list, select the paper type that best describes the paper being used,
and then click the OK button..
5. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
1. Click the File menu, and then click the Print option.
3. Click Show Details, and then select other menus to adjust the print settings.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint.
1. Click the File menu, and then click the Print option.
1. Click the File menu, and then click the Print option.
3. Click Show Details, and then click the Manual Duplex menu.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each
sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
3. Click Show Details, and then click the Media & Quality menu or the Paper/Quality menu.
● HP ePrint software
● AirPrint
NFC capabilities enable easy one-to-one print connection for mobile devices using device-to-device touch.
● iPhone, iPad, or iPod touch using Apple AirPrint or the HP ePrint app
● Android mobile devices using the HP ePrint App or the Android embedded print solution
Wi-Fi Direct capabilities must be enabled first from the product control panel.
1. From the Home screen on the product control panel, touch the Connection Information
button.
● Wi-Fi Direct
● Settings
● On/Off
3. Touch the On menu item. Touching the Off button disables Wi-Fi Direct printing.
For more information about how to print using Wi-Fi Direct, go to the product support home page:
www.hp.com/support/colorljM252.
● The product must be connected to a wired or wireless network and have Internet access.
● HP Web Services must be enabled on the product, and the product must be registered with
HP Connected or HP ePrint Center.
● Network Setup
● Show IP Address
3. To open the HP Embedded Web Server, enter the product IP address into the address line of a Web
browser on the computer.
4. Click the HP Web Services tab on the HP Embedded Web Server, and then click Enable. The product
enables Web Services, and then prints an information page.
The information page contains the printer code that you use to register the HP product at
HP Connected.
1. From the Home screen on the product control panel, touch the Connection Information
button.
● ePrint
● Settings
3. Touch the Print button to read the terms of use agreement. Touch the OK button to accept the
terms of use and enable HP Web Services
The product enables Web Services, and then prints an information page. The information page
contains the printer code that you use to register this HP product at HP Connected or HP ePrint
Center.
● Windows: After installing the software, open the Print option from within your application, and then
select HP ePrint from the installed printers list. Click the Properties button to configure print options.
● Mac: After installing the software, select File, Print, and then select the arrow next to PDF (in the
bottom left of the driver screen). Select HP ePrint.
For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN
or WAN) to products that support UPD PostScript®.
Windows and Mac both support IPP printing to LAN or WAN network-connected products that support ePCL.
Windows and Mac also both support printing PDF documents to public print locations and printing using HP
ePrint via email through the cloud.
NOTE: The HP ePrint software is a PDF workflow utility for Mac, and is not technically a print driver.
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later and from Mac computers running OS X
10.7 Lion and newer. Use AirPrint to print directly to the product from an iPad, iPhone (3GS or later), or iPod
touch (third generation or later) in the following mobile applications:
● Photos
● Safari
● iBooks
To use AirPrint, the product must be connected to the same wireless network as the Apple device. For more
information about using AirPrint and about which HP products are compatible with AirPrint, go to the support
Web site for this product:
www.hp.com/support/colorljM252
2. The USB Flash Drive menu opens with the following options:
● Print Documents
3. To print a document, touch the Print Documents screen, and then touch the name of the folder on the
USB drive where the document is stored. When the summary screen opens, you can touch it to adjust
the settings. Touch the Print button to print the document.
4. To print photos, touch the View and Print Photos screen, and then touch the preview image to select
each photo that you want to print. Touch the Done button. When the summary screen opens, you can
touch it to adjust the settings. Touch the Print button to print the photos.
5. Retrieve the printed job from the output bin, and remove the USB flash drive.
● Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
● Economy settings
● HP Web Jetadmin
Go to www.hp.com/support/colorljM252.
HP's all-inclusive help for the product includes the following information:
● Solve problems
ENWW 49
Use HP Web Services applications (touchscreen models only)
Several innovative applications are available for this product that you can download directly from the
Internet. For more information and to download these applications go to the HP Connected Web site at
www.hpconnected.com.
To use this feature, the product must be connected to a computer or network that has an Internet
connection. HP Web Services must be enabled on the product.
1. From the Home screen on the product control panel, touch the Connection Information
button.
● ePrint
● Settings
After you download an application from the HP Connected Web site, it is available in the Apps menu on
the product control panel. This process enables both HP Web Services and the Apps button.
● Determine the remaining life for all supplies and order new ones
The HP Embedded Web Server works when the product is connected to an IP-based network. The HP
Embedded Web Server does not support IPX-based product connections. You do not have to have Internet
access to open and use the HP Embedded Web Server.
When the product is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: HP Device Toolbox is available only if you performed a full installation when you installed the
product. Depending on how the product is connected, some features might not be available.
NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.
Open the HP Embedded Web Server (EWS) from the Start menu
1. Click the Start button, and then click the Programs item.
2. Click your HP product group, and then click the HP Device Toolbox item.
1. 2-line control panels: On the product control panel, press the OK button. Open the Network Setup
menu, and then select Show IP Address to display the IP address or host name.
Touchscreen control panels: From the Home screen on the product control panel, touch the Connection
Information button, and then touch the Network Connected button or the Network Wi-
Fi ON button to display the IP address or host name.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on
the product control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating
within the EWS for the HP product.
Home tab ● Device Status: Shows the product status and shows the approximate percent life
remaining of HP supplies.
Provides product, status, and
configuration information. ● Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual
supply life remaining can vary. Consider having a replacement supply available to install
when print quality is no longer acceptable. The supply does not need to be replaced
unless the print quality is no longer acceptable.
● Device Configuration: Shows the information found on the product configuration page.
● Network Summary: Shows the information found on the product network configuration
page.
● Reports: Print the configuration and supplies status pages that the product generates.
System tab ● Device Information: Provides basic product and company information.
Provides the ability to configure the ● Paper Setup: Change the default paper-handling settings for the product.
product from your computer.
● Print Quality: Change the default print-quality settings for the product.
● EcoSMART Console: Change the default times for entering Sleep mode or Auto Power
Down mode. Configure which events cause the product to wake.
● Paper Types: Configure print modes that correspond to the paper types that the product
accepts.
● Save and Restore: Save the current settings for the product to a file on the computer.
Use this file to load the same settings onto another product or to restore these settings
to this product at a later time.
● Administration: Set or change the product password. Enable or disable product features.
NOTE: The System tab can be password-protected. If this product is on a network, always
consult with the administrator before changing settings on this tab.
Print tab ● Printing: Change the default product print settings, such as number of copies and paper
orientation. These are the same options that are available on the control panel.
Provides the ability to change
default print settings from your ● PCL5c: View and change the PCL5c settings.
computer.
● PostScript: Turn off or on the Print PS Errors feature.
Networking tab Network administrators can use this tab to control network-related settings for the product
when it is connected to an IP-based network. It also allows the network administrator to set
(Network-connected products only) up Wireless Direct functionality. This tab does not appear if the product is directly connected
to a computer.
Provides the ability to change
network settings from your
computer.
HP Web Services tab Use this tab to set up and use various Web tools with the product.
ENWW Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 53
Advanced configuration with HP Utility for OS X
Use the HP Utility to check product status or to view or change product settings from your computer.
You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based
network.
Open HP Utility
1. At the computer, open the System Preferences menu, and then click Print & Fax, Print & Scan, or
Printers & Scanners.
HP Utility features
The HP Utility toolbar includes these items:
● Devices: Click this button to show or hide Mac products found by the HP Utility.
● All Settings: Click this button to return to the HP Utility main view.
● HP Support: Click this button to open a browser and go to the HP support Web site.
● Recycling: Click this button to open the HP Planet Partners Recycling Program Web site.
HP Utility consists of pages that you open by clicking in the All Settings list. The following table describes the
tasks that you can perform with HP Utility.
Item Description
Supplies Status Show the product supplies status and provides links for ordering supplies online.
Device Information Show information about the currently selected product, including the product Service ID
(if assigned), the firmware version (FW Version), the Serial Number, and the IP address.
Commands Send special characters or print commands to the product after the print job.
NOTE: This option is available only after you open the View menu and select the Show
Advanced Options item.
Color Usage Show information about color jobs that the product has produced.
File Upload Transfer files from the computer to the product. You can upload the following types of
files:
◦ Postscript (.PS)
◦ Text (.TXT)
NOTE: This option is available only after you open the View menu and select the Show
Advanced Options item.
Message Center Display error events that have occurred with the product.
Network Settings Configure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour
settings, and other settings.
(Network-connected products only)
Supplies Management Configure how the product should behave when supplies are nearing the end of their
estimated life.
Trays Configuration Change paper size and type for each of the trays.
Additional Settings Open the HP Embedded Web Server (EWS) for the product.
Basic Fax Settings Set up the fields in the fax header and configure how the product answers incoming
calls.
(MFP fax models only)
Fax Forwarding : Set up the product to send the incoming faxes to a different number.
Fax Speed Dials Add fax numbers to the speed dial list.
Junk Fax Blocking Store the fax numbers you want to block.
Scan to E-mail Open the HP Embedded Web Server (EWS) page for configuring settings for scanning to
email.
(MFP products only)
Scan to Network Folder Open the HP Embedded Web Server (EWS) page for configuring settings for scanning to a
network folder.
(MFP products only)
a. 2-line control panels: On the product control panel, press the OK button. Open the Network Setup
menu, and then select Show IP Address to display the IP address or host name.
Touchscreen control panels: From the Home screen on the product control panel, touch the
Connection Information button, and then touch the Network Connected button or
the Network Wi-Fi ON button to display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
2. Click the Networking tab to obtain network information. Change settings as needed.
Touchscreen control panels: From the Home screen on the product control panel, touch the
Connection Information button, and then touch the Network Connected button or
the Network Wi-Fi ON button to display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
3. On the Device Information page, the default product name is in the Device Status field. You can change
this name to uniquely identify this product.
● Network Setup
● TCP/IP configuration
● Manual
3. Use the arrow keys and the OK button to enter the IP address, subnet mask, and default gateway, and
then touch the OK button to save the changes.
● Network Setup
● TCP/IP configuration
● Manual
4. Use the keypad on the touchscreen to enter the subnet mask, and touch the OK button. Touch the Yes
button to confirm.
5. Use the keypad on the touchscreen to enter the default gateway, and touch the OK button. Touch the
Yes button to confirm.
● Assign or change the system password using the HP Embedded Web Server
Assign or change the system password using the HP Embedded Web Server
Assign an administrator password for access to the product and the HP Embedded Web Server so that
unauthorized users cannot change the product settings.
a. 2-line control panels: On the product control panel, press the OK button. Open the Network Setup
menu, and then select Show IP Address to display the IP address or host name.
Touchscreen control panels: From the Home screen on the product control panel, touch the
Connection Information button, and then touch the Network Connected button or
the Network Wi-Fi ON button to display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
4. In the area labeled Set the Local Administrator Password, enter the name to associate with the
password in the Username field.
5. Enter the password in the New Password field, and then enter it again in the Verify Password field.
NOTE: To change an existing password, first enter the existing password in the Old Password field.
● Set the Shut Down After delay and configure the product to use 1 watt or less of power
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply
might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer
acceptable, consider replacing the toner cartridge.
NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server.
2. Select the product, and then click the Properties or Preferences button.
● System Setup
● Energy Settings
3. Use the arrow keys to select the time for the Sleep/Auto Off After delay, and then press the OK button.
● Energy Settings
Set the Shut Down After delay and configure the product to use 1 watt or less of
power
NOTE: After the product shuts down, the power consumption is 1 watt or less.
● System Setup
● Energy Settings
1. From the Home screen on the product control panel, touch the Setup button.
● System Setup
● Energy Settings
● Energy Settings
● No Delay: The product shuts down after a period of inactivity determined by the Shut Down After
setting.
● When Ports Are Active: When this option is selected the product will not shut down unless all
ports are inactive. An active network link or fax connection will prevent the product from shutting
down.
● System Setup
● Energy Settings
● No Delay: The product shuts down after a period of inactivity determined by the Shut Down After
setting.
● When Ports Are Active: When this option is selected the product will not shut down unless all ports
are inactive. An active network link will prevent the product from shutting down.
HP Web Jetadmin upgrades are periodically made available to provide support for specific product features.
Go to www.hp.com/go/webjetadmin and click the Self Help and Documentation link to learn more about
upgrades.
There are two supported methods to perform a firmware update on this product. Use only one of the
following methods to update the product firmware.
1. Make sure the product is connected to a wired (Ethernet) or wireless network with an active Internet
connection.
NOTE: The product must be connected to the internet to update the firmware via a network
connection.
2. From the Home screen on the product control panel, open the Setup menu.
● For standard control panels, press the left or right arrow button.
3. Scroll to and open the Service menu, and then open the LaserJet Update menu.
NOTE: If the LaserJet Update option is not listed, use method two.
NOTE: The product automatically checks for an update, and if a newer version is detected, the update
process automatically starts.
5. Set the product to automatically update the firmware when updates become available.
From the Home screen on the product control panel, open the Setup menu.
● For standard control panels, press the left or right arrow button.
Scroll to and open the Service menu, open the LaserJet Update menu, and then select the Manage
Updates menu.
● For touchscreen control panels, set the Allow Updates option to YES, and then set the Check
automatically option to ON.
● For standard control panels, set the Allow Updates option to YES, and then set the Automatic
Check option to ON.
NOTE: This method is the only firmware update option available for products connected to the computer
via a USB cable. It also works for products connected to a network.
1. Go to www.hp.com/go/support, click the Drivers & Software link, type the product name in the search
field, press the ENTER button, and then select the product from the list of search results.
5. When the utility launches, select the product from the drop-down list, and then click Send Firmware.
NOTE: To print a configuration page to verify the installed firmware version before or after the update
process, click Print Config.
6. Follow the on-screen instructions to complete the installation, and then click the Exit button to close
the utility.
● Customer support
● A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel
Go to www.hp.com/support/colorljM252.
HP's all-inclusive help for the product includes the following information:
● Solve problems
ENWW 67
Customer support
Get telephone support for your country/region Country/region phone numbers are on the flyer that was in the
box with your product or at www.hp.com/support/
Have the product name, serial number, date of purchase, and
problem description ready
Get 24-hour Internet support, and download software utilites and www.hp.com/support/colorljM252
drivers
For some screens, the Help opens to a global menu where you can search for specific topics. You can browse
through the menu structure by touching the buttons in the menu.
Some Help screens include animations that guide you through procedures, such as clearing jams.
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for
that screen.
If the product alerts you of an error or warning, touch the Help button to open a message that describes
the problem. The message also contains instructions to help solve the problem.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also
deletes any pages that are stored in the memory.
1. 2-line control panels: On the product control panel, press the OK button.
Touchscreen control panels: From the Home screen on the product control panel, touch the Setup
button.
3. Select the Restore Defaults option, and then press or touch the OK button.
Cartridge is very low: The product indicates when the toner cartridge level is very low. Actual toner cartridge
life remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge
has ended.
1. 2-line control panels: On the product control panel, press the OK button.
Touchscreen control panels: From the Home screen on the product control panel, touch the Setup
button.
● System Setup
● Supply Settings
● Select the Continue option to set the product to alert you that the toner cartridge is very low, but
to continue printing.
● Select the Stop option to set the product to stop printing until you replace the toner cartridge.
● Select the Prompt option to set the product to stop printing and prompt you to replace the toner
cartridge. You can acknowledge the prompt and continue printing. A customer configurable option
on this product is "Prompt to Remind Me in 100 pages, 200 pages, 300 pages, 400 pages, or
never." This option is provided as a customer convenience and is not an indication these pages will
have acceptable print quality.
Order supplies
Order supplies and paper www.hp.com/go/suresupply
ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel 71
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter
the product IP address or host name in the address/URL field. The
EWS contains a link to the HP SureSupply Web site, which
provides options for purchasing Original HP supplies.
2. Load the tray with the correct size of paper for your job.
3. Make sure the paper size and type are set correctly on the product control panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray.
5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed
the paper manually. Load paper, and continue.
6. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened
with warm water.
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan
the paper. Return the stack of paper to the tray.
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten
the stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray.
● Clear paper jams in the rear door and the fuser area
1. If paper has jammed in the product, clear the jam and then print a configuration page to test the
product.
2. Check that the tray is configured for the correct paper size and type on the product control panel. Adjust
paper settings if necessary.
a. 2-line control panels: On the product control panel, press the OK button.
Touchscreen control panels: From the Home screen on the product control panel, touch the Setup
button.
e. Select Paper Type and then select the type of paper that is in the tray.
f. Select Paper Size and then select the size of paper that is in the tray.
3. Turn the product off, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the product.
a. 2-line control panels: On the product control panel, press the OK button.
Touchscreen control panels: From the Home screen on the product control panel, touch the Setup
button.
The product prints the first side and then prompts you to remove the page from the output bin and
reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the
page that prints.
a. 2-line control panels: On the product control panel, press the OK button.
Touchscreen control panels: From the Home screen on the product control panel, touch the Setup
button.
If none of these steps resolves the problem, the product might need service. Contact HP customer support.
3
4 5
1 Output bin See Clear paper jams in the output bin on page 83.
2 Single-sheet priority See Clear paper jams in the single-sheet slot (Tray 1) on page 76.
feed slot (Tray 1)
4 Rear door and fuser area See Clear paper jams in the rear door and the fuser area on page 81.
5 Duplexer (duplex models See Clear paper jams in the duplexer (duplex models only) on page 84.
only)
CAUTION: The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area
above the rear door until the fuser is cool.
1. If paper is visible in the output bin, grasp the leading edge and
remove it.
2. Select the product, and then click the Properties or Preferences button.
4. From the Paper Type drop-down list, click the More... option.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
3. Click Show Details, and then click the Media & Quality menu or the Paper/Quality menu.
Step one: Print the supplies status page (2-line control panels)
3. Scroll to the Supplies Status menu, and then press the OK button.
4. Scroll to the Print Supplies status page item, and then press the OK. button
Step one: Print the supplies status page (touchscreen control panels)
1. From the Home screen on the product control panel, navigate to and touch the Supplies button.
3. To print a report of the status of all supply items, including the genuine HP part number for reordering
the supply, select Manage Supplies, and then select Print Supplies Status.
1. Look at the supplies status report to check the percent of life remaining for the toner cartridges and if
applicable, the status of other replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low. After an HP supply has reached the very
low threshold, HP’s premium protection warranty on that supply has ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.
A genuine HP toner cartridge has the words “HP” or “Hewlett-Packard” on it, or has the HP logo on it.
For more information on identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.
Touchscreen control panels: From the Home screen, touch the Setup button.
This page contains five bands of color, which are divided into four groups as indicated in the following
illustration. By examining each group, you can isolate the problem to a particular toner cartridge.
1 Yellow
2 Cyan
3 Black
4 Magenta
● If dots or streaks appear in only one of the groups, replace the toner cartridge that correlates with that
group.
● If dots appear in more than one group, print a cleaning page. If this does not solve the problem,
determine if the dots are always the same color; for example, if magenta dots appear in all five color
bands. If the dots are all the same color, replace that toner cartridge.
● If streaks appear in multiple color bands, contact HP. A component other than the toner cartridge is
probably causing the problem.
3. Use the arrow keys to select the Cleaning mode option, and then press the OK button.
The product prints the first side and then prompts you to remove the page from the output bin and
reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page
that prints.
The product prints the first side and then prompts you to remove the page from the output bin and
reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page
that prints.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner
cartridge.
5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.
● Always use a paper type and weight that this product supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles,
voids, staples, and curled or bent edges.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in
Inkjet printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
● Make sure the product is not exposed to temperatures or humidity outside of product specifications.
● Remove anything that is blocking the vents on the product. The product requires good air flow on all
sides, including the top.
● Protect the product from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the product.
2. Select the product, and then click the Properties or Preferences button.
● Default (sRGB): This theme sets the product to print RGB data in raw device mode. When using this
theme, manage color in the software program or in the operating system for correct rendering.
● Vivid (sRGB): The product increases the color saturation in the midtones. Use this theme when
printing business graphics.
● Photo (sRGB): The product interprets RGB color as if it were printed as a photograph using a digital
mini lab. The product renders deeper, more saturated colors differently than with the Default
(sRBG) theme. Use this theme when printing photos.
● Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the AdobeRGB color
space rather than sRGB. Turn off color management in the software program when using this
theme.
● Custom Profile: Select this option to use a custom input profile to accurately control color output
(for example, to emulate a specific HP Color LaserJet product). Download custom profiles from
www.hp.com.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
2. Select the product, and then click the Properties or Preferences button.
● Automatic setting: Select this setting for most color print jobs
● Manual setting: Select this setting to adjust the color settings independently from other settings.
Click the Settings button to open the manual color-adjusment window.
NOTE: Changing color settings manually can impact output. HP recommends that only color
graphics experts change these settings.
6. Click the Print in Grayscale option to print a color document in black and shades of gray. Use this option
to print color documents for photocopying or faxing. Also use this option to print draft copies or to save
color toner.
7. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry
graphics, or other print-quality issues.
● System Setup
● Print Quality
● Color Calibration
● Calibrate Now
A Calibrating message will display on the product control panel. The calibration process takes a few
minutes to complete. Do not turn the product off until the calibration process has finished.
4. Wait while the product calibrates, and then try printing again.
● System Setup
● Print Quality
● Calibrate Now
3. A Calibrating message will display on the product control panel. The calibration process takes a few
minutes to complete. Do not turn the product off until the calibration process has finished.
4. Wait while the product calibrates, and then try printing again.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you
can enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab, and locate the Print Quality area.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button
to print the job.
Download any of the following drivers from the HP Web site: www.hp.com/support/colorljM252.
● Provides the overall best speed, print quality, and product-feature support for
most users
● Developed to align with the Windows Graphic Device Interface (GDI) for the best
speed in Windows environments
● Might not be fully compatible with third-party and custom software programs that
are based on PCL 5
HP UPD PS driver ● Recommended for printing with Adobe® software programs or with other highly
graphics-intensive software programs
● Provides support for printing from postscript emulation needs, or for postscript
flash font support
● The best choice for printing from third-party or custom software programs
● The best choice when operating with mixed environments, which require the
product to be set to PCL 5 (UNIX, Linux, mainframe)
● Designed for use in corporate Windows environments to provide a single driver for
use with multiple product models
● Provides the overall best speed, print quality, and printer feature support for most
users
● Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
● Might not be fully compatible with third-party and custom software programs that
are based on PCL 5
● The product is using incorrect link and duplex settings for the network
NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.
3. Look at the network port connection on the back of the product, and verify that the amber activity light
and the green link-status light are lit.
2. If you installed the product using the HP standard TCP/IP port, select the box labeled Always print to
this printer, even if its IP address changes.
3. If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP
address.
4. If the IP address is correct, delete the product and then add it again.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the product, and the computer are all configured for the same network.
The product is using incorrect link and duplex settings for the network
Hewlett-Packard recommends leaving these settings in automatic mode (the default setting). If you change
these settings, you must also change them for your network.
NOTE: To determine whether HP NFC and HP wireless direct printing are enabled on your product, print a
configuration page from the product control panel. If a page titled Wireless is included, HP Jetdirect 2800w
NFC & Wireless Direct Accessory printing is enabled on the product.
● The product does not print after the wireless configuration completes
● The product does not print, and the computer has a third-party firewall installed
● The wireless connection does not work after moving the wireless router or product
● Verify that the product and the wireless router are turned on and have power. Also make sure that the
wireless radio in the product is turned on.
● Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If
you are not sure the SSID is correct, run the wireless setup again.
● With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
● If the wireless network is working correctly, try accessing other computers on the wireless network. If
the network has Internet access, try connecting to the Internet over a wireless connection.
● Verify that the encryption method (AES or TKIP) is the same for the product as it is for the wireless
access point (on networks using WPA security).
● Verify that the product is within the range of the wireless network. For most networks, the product
must be within 30 m (100 ft) of the wireless access point (wireless router).
● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the
access point and the product. Make sure poles, walls, or support columns containing metal or concrete
do not separate the product and wireless access point.
● Verify that the computer and product connect to the same wireless network.
The product does not print after the wireless configuration completes
1. Make sure that the product is turned on and in the ready state.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the product HP Embedded Web Server from a computer on the network.
The product does not print, and the computer has a third-party firewall installed
1. Update the firewall with the most recent update available from the manufacturer.
2. If programs request firewall access when you install the product or try to print, make sure you allow the
programs to run.
3. Temporarily turn off the firewall, and then install the wireless product on the computer. Enable the
firewall when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or product
1. Make sure that the router or product connects to the same network that your computer connects to.
3. Compare the service set identifier (SSID) on the configuration page to the SSID in the printer
configuration for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the
wireless setup for the product.
2. Make sure that the product is turned on and in the ready state.
5. Make sure that your computer is working correctly. If necessary, restart the computer.
● The network might be hidden. However, you can still connect to a hidden network.
2. To verify if the network has lost communication, try connecting other devices to the network.
● For Windows, click Start, click Run, type cmd, and then press Enter.
4. Make sure that the router or product connects to the same network that the computer connects to.
b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer
configuration for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure
the wireless setup for the product.
1. From the Home screen on the product control panel, touch the Setup button.
3. Touch the Run Wireless Test button to start the test. The product prints a test page that shows test
results.
● Keep the wireless devices away from large masonry structures and other building structures. These
objects can absorb radio waves and lower signal strength.
● Position the wireless router in a central location in line of sight with the wireless products on the
network.
A customer support H
accessories online 68 help, control panel 69
ordering 28 HP Customer Care 68
part numbers 28 D HP Device Toolbox, using 52
acoustic specifications 12 defaults, restoring 70 HP Embedded Web Server (EWS)
AirPrint 45 dimensions, product 11 features 52
Android devices double-sided printing HP ePrint 44
printing from 45 Mac 41 HP ePrint software 45
applications Windows 39 HP EWS, using 52
downloading 50 drivers, supported 8 HP Utility 54
Apps menu 50 duplex printing HP Utility for Mac
Mac 41 Bonjour 54
B duplex printing (double-sided) features 54
bin, output settings (Windows) 39 HP Utility, Mac 54
clear jams 83 Windows 39 HP Web Jetadmin 64
locating 2 duplexer HP Web Services
browser requirements jams 84 applications 50
HP Embedded Web Server 52 locating 3 enabling 50
duplexing
C manually (Mac) 41 I
calibrate manually (Windows) 39 interface ports
colors 91 locating 3
cartridge E Internet Explorer, versions supported
replacing 30 EconoMode setting 61, 92 HP Embedded Web Server 52
checklist economy settings 61
wireless connectivity 96 electrical specifications 12 J
cleaning Embedded Web Server (EWS) jams
paper path 88 assigning passwords 60 duplexer 84
color options features 52 fuser 81
changing, Windows 90 envelopes locations 75
color theme loading in Tray 1 16 output bin 83
changing, Windows 90 orientation 19 rear door 81
colors Explorer, versions supported single-sheet priority feed slot
calibrate 91 HP Embedded Web Server 52 76
control panel Tray 1 76
help 69 F Tray 2 78
locating 2 factory-set defaults, restoring 70 Jetadmin, HP Web 64
control panel buttons fuser
locating 5 jams 81
U
USB flash drives
printing from 47
USB port
locating 3
W
walk-up USB port
locating 2
www.hp.com
*B4A21-90907*
*B4A21-90907*
B4A21-90907