BA00393G/00/EN/17.

17 Products Solutions Services

71377893
Valid as of software version:
18.1.1

Operating Instructions
Tankvision Professional NXA85
Tankvision LMS NXA86
Maintenance
 Tankvision Professional NXA85, LMS NXA86 - Maintenance

Order code: XXXXX-XXXXXX

1. Ser. no.: XXXXXXXXXXXX
Ext. ord. cd.: XXX.XXXX.XX

Serial number

2. www.endress.com/deviceviewer Endress+Hauser
Operations App

3.

A0023555

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Tankvision Professional NXA85, LMS NXA86 - Maintenance

Table of Contents
1 Document information . . . . . . . . . . . . . . 4
1.1 Target audience for this manual . . . . . . . . . . . . . . . 4
1.2 Version history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.3 Document function . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.4 Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2 Identification . . . . . . . . . . . . . . . . . . . . . . 7
2.1 Product identification . . . . . . . . . . . . . . . . . . . . . . . . 7
2.2 Nameplate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.3 Order code and device version . . . . . . . . . . . . . . . . . 8
2.4 Device documentation . . . . . . . . . . . . . . . . . . . . . . . 8
2.5 Registered trademarks . . . . . . . . . . . . . . . . . . . . . . . 8

3 Basic safety instructions . . . . . . . . . . . . . 9

3.1 Requirements for the personnel . . . . . . . . . . . . . . . 9
3.2 IT security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3.3 Designated use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3.4 Workplace safety . . . . . . . . . . . . . . . . . . . . . . . . . 10
3.5 Operational safety . . . . . . . . . . . . . . . . . . . . . . . . . 10
3.6 Product safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

4 Introduction . . . . . . . . . . . . . . . . . . . . . . 11

5 Database Backup and Restore . . . . . . . 12

5.1 Starting the Backup and Restore utility . . . . . . . 13
5.2 Backing up a database . . . . . . . . . . . . . . . . . . . . . 14
5.3 Restoring a database . . . . . . . . . . . . . . . . . . . . . . 16
5.4 Advanced Functions . . . . . . . . . . . . . . . . . . . . . . . 21
5.5 Restoring from another PC . . . . . . . . . . . . . . . . . 23

6 Applying Service Pack updates . . . . . . 24

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

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Document information Tankvision Professional NXA85, LMS NXA86 - Maintenance

1 Document information

1.1 Target audience for this manual

This manual should support during the maintenance of Tankvision Professional NXA85 and
LMS NXA86.
Beside basic PC operating knowledge no special training is needed to perform the Tank
Gauging System operations. Nevertheless it is recommended receiving a training on the
system by Endress+Hauser.

1.2 Version history

Document version Valid for SW version Changes to the previous version

BA00393G/00/EN/13.10 18.0.0 Initial version

BA00393G/00/EN/14.14 18.0.2 and 18.0.3 New layout

BA00393G/00/EN/15.16 18.0.2 and 18.0.3 New features

BA00393G/00/EN/16.17 18.0.2 and 18.0.3 Tankvision LMS added

BA00393G/00/EN/17.17 18.1.1 Unification of the W&M and the non

W&M software packages.

Due to the certification process with weights and measures agencies, the latest
software version might only be certified at a later stage. Also some features might be
incompatible with the weights and measure regulations and can therefore not be
combined.

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Tankvision Professional NXA85, LMS NXA86 - Maintenance Document information

1.3 Document function

1.3.1 Used symbols

Safety symbols

Symbol Meaning

DANGER!
DANGER This symbol alerts you to a dangerous situation. Failure to avoid this situation will
A0011189-EN result in serious or fatal injury.

WARNING!
WARNING This symbol alerts you to a dangerous situation. Failure to avoid this situation can
A0011190-EN result in serious or fatal injury.

CAUTION!
CAUTION This symbol alerts you to a dangerous situation. Failure to avoid this situation can
A0011191-EN
result in minor or medium injury.

NOTICE!
NOTICE This symbol contains information on procedures and other facts which do not result
A0011192-EN in personal injury.

Electrical symbols

Symbol Meaning

Direct current
A terminal to which DC voltage is applied or through which direct current flows.
A0011197

Alternating current
A terminal to which alternating voltage is applied or through which alternating current flows.
A0011198

Ground connection
) A0011200
A grounded terminal which, as far as the operator is concerned, is grounded via a grounding
system.

Protective ground connection

* A0011199
A terminal which must be connected to ground prior to establishing any other connections.

Symbols for certain types of information

Symbol Meaning

Tip
Indicates additional information.
A0011193

Reference to page
Refers to the corresponding page number.
A0011195

1. , 2. , 3. ... Series of steps

Result of a sequence of actions

A0018373

Symbols in graphics

Symbol Meaning

1, 2, 3 ... Item numbers

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Document information Tankvision Professional NXA85, LMS NXA86 - Maintenance

1. , 2. , 3. ... Series of steps

A, B, C ... Views

Hazardous area
- Indicates a hazardous area.
A0011187

Indicates a non-hazardous location

. Safe area (non-hazardous area)
A0011188

1.4 Documentation

1.4.1 Operating instructions

Document number Instrument Type of Document

BA00390G/00 Tankvision Professional & LMS System Configuration

BA00391G/00 Tankvision Professional & LMS Data Communications Controller

BA00392G/00 Tankvision Professional Installation

BA00393G/00 Tankvision Professional & LMS Maintenance

BA00394G/00 Tankvision Professional Movements System Configuration

BA00395G/00 Tankvision Professional Movements Operation

BA00396G/00 Tankvision Professional System Operation

BA01293G/00 Tankvision Professional & LMS OPC Tank Data Server

BA01294G/00 Tankvision Professional & LMS OPC TG Client Configuration

BA01295G/00 Tankvision Professional Web Server/Client System Operation

BA01363G/00 Tankvision Professional Product and Tank Data Synchronization

BA01653G/00 Tankvision Professional Simple Movements

BA01654G/00 Tankvision Professional & LMS System Monitor

BA01700G/00 Tankvision LMS Installation

BA01701G/00 Tankvision LMS System Operation

BA01702G/00 Tankvision LMS Rollover Prediction in LNG storage tanks

BA01703G/00 Tankvision LMS Skin Temperature

BA01704G/00 Tankvision LMS LNG Stratification Detection

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Tankvision Professional NXA85, LMS NXA86 - Maintenance Identification

2 Identification

2.1 Product identification

The following options are available for identification of the software:
• Nameplate specifications
• Order code with breakdown of the software features on the delivery note
• Enter serial numbers from nameplates in W@M Device Viewer
(www.endress.com/deviceviewer): All information about the software is displayed.
For an overview of the technical documentation provided, enter the serial number from the
nameplates in the W@M Device Viewer (www.endress.com/deviceviewer).

2.2 Nameplate

1 2 3 4 5

Tankvision
Order code:
Ext. Order code:
Ser.-No.:

7 250002972--

nameplate

1 Address of manufacturer
2 Device name
3 Order code
4 Extended order code (Ext. ord. cd.)
5 Serial number (Ser. no.)
6 Certificate and approval relevant data
7 Barcode
8 CE mark

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Identification Tankvision Professional NXA85, LMS NXA86 - Maintenance

2.3 Order code and device version

To find out the version of your software, enter the order code indicated on the
nameplate in the search screen at the following address:
www.products.endress.com/order-ident

2.4 Device documentation

The information required to retrieve the documentation can be found on the nameplate of
the device.
Technical documentation can also be downloaded from the Download Area of the
Endress+Hauser web site: www.endress.com→ Download. However this technical
documentation applies to a particular instrument family and is not assigned to a
specific device.

2.4.1 W@M Device Viewer

1. Launch the W@M Device Viewer: www.endress.com/deviceviewer
2. Enter the serial number (Ser. no.) of the device: see nameplate.
 All the associated documentation is displayed.

2.4.2 Endress+Hauser Operations App

The Endress+Hauser Operations App is available both for android smart phones
(Google Play Store) and for iPhones and iPads (App Store).
Via the serial number:
1. Launch the Endress+Hauser Operations App.
2. Enter the serial number (Ser. no.) of the device: see nameplate.
 All the associated documentation is displayed.

2.5 Registered trademarks

Microsoft®, Windows® and Internet Explorer®
Registered trademarks of the Microsoft Corporation

Modbus®
Registered trademark of the Modbus-IDA, Hopkinton, MA, USA

Java®
Registered trademark of Sun Microsystems, Inc.

Mozilla® Firefox®
Registered trademark of the Mozilla Foundation

Android® and Google Play® are registered trademarks of Google Inc.

iPhone® and iPad® are trademarks of Apple® Inc., registered in the U.S. and other countries.

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Tankvision Professional NXA85, LMS NXA86 - Maintenance Basic safety instructions

3 Basic safety instructions

3.1 Requirements for the personnel

The personnel for installation, commissioning, diagnostics and maintenance must fulfill the
following requirements:
• Trained, qualified specialists: must have a relevant qualification for this specific function
and task
• Are authorized by the plant owner/operator
• Are familiar with federal/national regulations
• Before beginning work, the specialist staff must have read and understood the instructions
in the Operating Instructions and supplementary documentation as well as in the
certificates
(depending on the application)
• Following instructions and basic conditions
The operating personnel must fulfill the following requirements:
• Being instructed and authorized according to the requirements of the task by the facility's
owner operator
• Following the instructions in these Operating Instructions

3.2 IT security
We only provide a warranty if the device is installed and used as described in the Operating
Instructions. The device is equipped with security mechanisms to protect it against any
inadvertent changes to the device settings.
IT security measures in line with operators' security standards and designed to provide
additional protection for the device and device data transfer must be implemented by the
operators themselves.

3.3 Designated use

3.3.1 Application

Tankvision Professional NXA85

Tankvision Professional is specifically designed for operators of bulk storage facilities,
marketing terminals, refineries and pipelines. It is designed to handle all the data
acquisition, supervisory control and monitoring required in a single fully integrated solution.
Tankvision Professional integrates all major types of tank measurement instruments into
one system.
All measured and calculated tank parameters are accessible to your tank farm and terminal
operators as well as to connected host systems.
Multi-user operation is provided by the inbuilt Web Server offering the opportunity to access
data at any connected location (local/remote) e.g. for administrative and accounting
purposes.

Tankvision LMS NXA86

Tankvision LMS is a total LNG Tank Storage and Management solution for Peak Shaving,
Receiving and Production LNG facilities. The LMS system has been designed to interface to
all instruments commonly found on LNG storage tanks, and to collect and present the
instrument data through a range of intuitive graphical user interfaces. A typical LNG Tank
will have a wide range of measurement instruments to measure Liquid Level, Liquid Density,

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Basic safety instructions Tankvision Professional NXA85, LMS NXA86 - Maintenance

Liquid and Vapour Temperature, Liquid and Vapour Pressure, Skin Temperature and much
more.
Typically each tank would be fitted with an LTD gauge, two further level gauges configured
as a Primary and Secondary, and an Alarm Gauge. The LTD gauge is a servo operated unit
mounted on the tank roof. The purpose of the LTD gauge is to take accurate profiles of
temperature and density throughout the liquid, and whilst not profiling provide continuous
liquid level, temperature and density measurement. The Primary and Secondary gauges can
be either servo and or radar operated units also mounted on the tank roof. The purpose of
these gauges is to provide continuous liquid level measurement, and average liquid
temperature measurement. They provide redundancy on the measurement of level and
temperature. The average liquid temperature is derived from a multi point temperature
sensor device. The alarm gauge is often a servo or radar based gauge configured to provide
volt free contact alarm status to an independent system.
An LMS system can operate in a simple standalone configuration or as a fully redundant
system where security and integrity are of paramount importance. The LMS system has a
flexible and scalable architecture allowing it to be tailored to a number of different
applications easily.

3.4 Workplace safety

For work on and with the device:
• Wear the required personal protective equipment according to federal/national
regulations.
• Switch off the supply voltage before connecting the device.

3.5 Operational safety

Risk of injury!
• Operate the device in proper technical condition and fail-safe condition only.
• The operator is responsible for interference-free operation of the device.
Conversions to the device
Unauthorized modifications to the device are not permitted and can lead to unforeseeable
dangers
• If, despite this, modifications are required, consult with Endress+Hauser.
Repair
To ensure continued operational safety and reliability,
• Carry out repairs on the device only if they are expressly permitted.
• Observe federal/national regulations pertaining to repair of an electrical device.
• Use original spare parts and accessories from Endress+Hauser only.

3.6 Product safety

The device is designed to meet state-of-the-art safety requirements, has been tested and left
thefactory in a condition in which it is safe to operate. The device complies with the
applicable standards and regulations as listed in the EC declaration of conformity and thus
complies with the statutory requirements of the EG directives. Endress+Hauser confirms the
successful testing of the device by affixing to it the CE mark.

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Tankvision Professional NXA85, LMS NXA86 - Maintenance Introduction

4 Introduction
The likely maintenance tasks that will have to be carried out are:
• Regular Backups of the database
• Restoring the database in the event of a system problem
• Applying Service Pack updates
Maintenance of the system should be carried out using the administrator account and
appropriate password – failure to do so will cause problems.

Frequency of backups
Like any information system the most important maintenance task is performing regular
backups. The regularity should be determined by the user, - it generally depends on the
criticality of the system to your operation. It also has some dependency on which features of
the Tank Gauging suite are enabled on your system.
The modules that potentially generate large quantities of data are the trending and
movement modules. Where heavy use of these features is made it is recommended that
backups are performed weekly as a minimum.

Hardware inspection
Clearly the hardware on which the Tank Gauging system itself is running may require
periodic inspection and maintenance such as checking integrity of cables, making sure fan
filters are free of dust and indeed cooling components are indeed operational. Storage
medium used for backup purposes should also be maintained regularly.

Software updates
Updates to the tank gauging software may be periodically issued, in the form of service
packs. These updates may add new functionality or fix existing issues and should be installed
as and when they are issued.

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Database Backup and Restore Tankvision Professional NXA85, LMS NXA86 - Maintenance

5 Database Backup and Restore

The user configured data for the Tank Gauging system is stored in a number of different
locations, depending on the type of data and which sub-system it is used for. These include:
• SQL Server - the main Tank Gauging databases are stored within SQL server.
• files - some of the communications and system services within Tank Gauging system store
their configuration data within XML format files.
• Trend Data - stored trend data files.
• INI files - certain database settings are stored within .ini text files in the standard
installation directory.
• Registry - the communication ports and certain user display formatting are saved in the
Windows registry.
The system provides a utility, Backup and Restore, to simplify the backup procedure and
make it easy to restore from a previous backup in the event of a system problem.
During a backup, the utility will automatically save all required files to a user specified folder.
This may then be compressed and saved off-system. The user requires no knowledge of
which files are required for the backup/restore.

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Tankvision Professional NXA85, LMS NXA86 - Maintenance Database Backup and Restore

5.1 Starting the Backup and Restore utility

To run the Backup and Restore utility, use the Windows Start button to select the menu
option

Start → All Programs → Endress + Hauser → Backup and Restore

The Backup and Restore utility can only be run if the current user access rights allow it,
otherwise access will be denied. If no user is currently logged in then a dialog will be
displayed prompting the login.

BA00393GEN_001

When a valid account has been entered, the utility will be displayed.

BA00393GEN_002

From this screen the required action to Backup or Restore a database can be selected.

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Database Backup and Restore Tankvision Professional NXA85, LMS NXA86 - Maintenance

5.2 Backing up a database

To backup a database, proceed as follows:
1. Run the Backup and Restore utility, then select Backup database and click Next.

BA00393GEN_022

2. Select the location to create the backup – this can be on the PC hard drive, CD, USB
memory stick or on another networked drive.
3. Click on the button to browse the location.

The backup will be created in a new directory which will have the following name structure:
• Backup_DATE#X
Where DATE will be the current date and X will increment every time a new backup is made
on that date. For example, the first backup made on the 17 February 2011 will be named.
• Backup_17Feb11#1
4. Click Next to continue.
The backup will now be carried out.

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Tankvision Professional NXA85, LMS NXA86 - Maintenance Database Backup and Restore

BA00393GEN_005

It is NOT necessary to shut down any tank gauging displays etc., during a backup. The
tank gauging system can continue to be used as normal during the operation.

BA00393GEN_006

5. Click Finish to complete the backup.

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Database Backup and Restore Tankvision Professional NXA85, LMS NXA86 - Maintenance

5.3 Restoring a database

Restoring a database will halt all operation of the tank gauging system; therefore only carry
out this operation when no critical actions are occurring on site.
All tank gauging displays should be closed before restoring; if not then the process may fail.

To restore a database, proceed as follows:

1. Run the Backup and Restore utility, then select Restore database and click Next.

BA00393GEN_023

BA00393GEN_024

The screen that appears requests the user to select the databases to install.
• If it is a new installation select the Preconfigured Blank Database option.

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Tankvision Professional NXA85, LMS NXA86 - Maintenance Database Backup and Restore

• If it is a demo installation select one of the Preconfigured Demo Database options (such
as the 20 Tanks demo database).
• If it is a repair or re-installation of an existing system where backups of the working
database are available select one of the Existing Backup options.
• Generally the option to select should be Existing Backup in most circumstances.
2. Press the Next button to continue.

BA00393GEN_008

If Existing Compressed Backup was selected then the location of the backup must be
selected.
3. Click on the button to browse the backup directory as shown below.
The existing backup to restore may be either a version 18.1.0 backup or one from an
earlier version of the software.
If the backup is from an earlier version of the software it must have been created as a
compressed database backup.
The system will attempt to upgrade backups from earlier software versions.
4. Press the Next button to continue.

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Database Backup and Restore Tankvision Professional NXA85, LMS NXA86 - Maintenance

BA00393GEN_009

BA00393GEN_010

This screen allows you to specify where the databases you have selected to install will be
restored. By default they will be restored to the SQL Server default database folder.
Generally there should be no reason to change these values, so leave as default.
5. Press the Next button to continue.

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Tankvision Professional NXA85, LMS NXA86 - Maintenance Database Backup and Restore

BA00393GEN_011

6. Click Yes to confirm that the old database will be overwritten.

The Restore process will now be carried out. During this process all tank gauging
services (such as DCC etc.) will be automatically stopped.

The system will now restore the databases for your tank gauging system. The process
restores all the system required databases. It then runs some database scripts to prepare the
databases for use. When the processing has completed you will see the following screen.

BA00393GEN_012

7. Click the Finish button to continue.

The tank gauging PC should now be re-booted.

5.3.1 Restore Blocked Messages

If a message such as shown below is displayed during the restore, then the restore process
is waiting for other connections to the database to cease before continuing.

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Database Backup and Restore Tankvision Professional NXA85, LMS NXA86 - Maintenance

BA00393GEN_013

These connections should close automatically. In the event that they do not after a few
seconds, clicking close will attempt to forcibly close the connections so the restore process
may continue. The most likely cause is that a tank gauging display was open. Always make
sure that ALL tank gauging displays are closed before attempting a restore.

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Tankvision Professional NXA85, LMS NXA86 - Maintenance Database Backup and Restore

5.4 Advanced Functions

The Backup and Restore utility is programmed to backup or restore all the required files and
database used as part of a standard tank gauging system, therefore there should normally
be no need to select any advanced options.
However there may be occasions where the individual files need to be selected. This can be
done by ticking the Select the items to be backed up check box in the Advanced section of
the Backup screen.

BA00393GEN_025

1. Click the Next button.

The advanced screen is displayed.

BA00393GEN_026

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Database Backup and Restore Tankvision Professional NXA85, LMS NXA86 - Maintenance

This screen allows the individual items in the backup or restore to be selected:
• The required databases are included in the backup or restore action if ticked, and are all
included by default.
• The Include Files list shows all the main configuration files used as part of the tank
gauging software. If there is a tick next to the file then it will be included in the backup/
restore action.
2. When all files have been selected click the Next button.

The two main reasons for using the Advanced selection are as follows:
•The Events database can be very large in systems that have been running a long time;
therefore it may be useful to exclude the Events database from a backup operation, so
that it is small enough to send by email.
•By default the Trends files are not included in the backup, as they can be extremely
large. If there are required in the backup then click on the Trends button and select the
trends required as shown in the window below.

BA00393GEN_016

3. Close the window and the selection will be included in the backup.

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Tankvision Professional NXA85, LMS NXA86 - Maintenance Database Backup and Restore

5.5 Restoring from another PC

When a database is restored from another PC, normally it will install and run correctly on
version 18.1.0 of the tank gauging application.

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Applying Service Pack updates Tankvision Professional NXA85, LMS NXA86 - Maintenance

6 Applying Service Pack updates

1. Locate the folder where the service pack resides (must be on the local PC) and double
click on the file icon.

BA00393GEN_017

The following screen shows the options:

BA00393GEN_018

Service pack options for Tankvision Professional

BA0xxxxGEN_Maintenance_001

Service pack options for Tankvision LMS

Clicking View Tankvision Professional Changes/View Tankvision LMS Changes shows

the release notes:

BA00393GEN_019

Release notes for Tankvision Professional

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Tankvision Professional NXA85, LMS NXA86 - Maintenance Applying Service Pack updates

BA0xxxxGEN_Maintenance_002

Release notes for Tankvision LMS

Clicking Apply Service Pack initiates the installation.

BA00393GEN_020

2. When finished, restart the computer to complete the install as recommended in the final
window:

BA00393GEN_021

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Tankvision Professional NXA85, LMS NXA86 - Maintenance

Index
A
Advanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Applying Service Pack Updates . . . . . . . . . . . . . . . . . . . . 24

B
Backing Up Database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

D
Designated Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Device Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

E
Existing Compressed Backup . . . . . . . . . . . . . . . . . . . . . . 17

F
Frequency of backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

H
Hardware inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

I
Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

O
Order Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

R
Restore Blocked Messages . . . . . . . . . . . . . . . . . . . . . . . . 19
Restore Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Restoring Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Restoring from another PC. . . . . . . . . . . . . . . . . . . . . . . . 23

S
Safety icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Software updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Starting Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

T
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

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Tankvision Professional NXA85, LMS NXA86 - Maintenance

Endress+Hauser 27
 71377893

www.addresses.endress.com