CentOS 7.

x install itop
To install itop in CentOS 7.x use:

1. Install and enable httpd

yum -y install httpd

systemctl start httpd

systemctl enable httpd

2. Edit /etc/my.cnf file and under [mysqld] append:

max_allowed_packet=2097652

3. Install and enable mariadb-server

yum -y install mariadb mariadb-server

systemctl start mariadb

systemctl enable mariadb

mysql_secure_installation

#Old root password is empty. Remember new root password. Accept

default Y/N for every other query.

4. Install php and required php packages

 yum install -y php php-mysql php-mcrypt php-xml php-cli php-soap php-
ldap graphviz php-gd

5. Update php configuration by editing /etc/php.ini with following values

post_max_size = 32M

6. Restart apache for new php settings to take efffect

systemctl restart httpd

7. Download latest iTop from sourceforge. (2.4.0

from https://downloads.sourceforge.net/project/itop/itop/2.4.0/iTop-2.4.0-3585.zip at time of this
writing)

8. Extract zip file in document root folder and give appropriate permissions for apache user

cd /var/www/html

unzip /root/iTop-2.4.0-3585.zip

chown -R apache:apache .

#Since files are inside web folder move them outside

rm -f *

mv web/* .
 rmdir web

9. Open http://<server-ip-or-fqdn>/
1. Choose "Continue" provided all pre-requisites are met.
2. Choose option for installing a new iTop
3. Accept license agreement and click next
4. For database connection choose: Host:localhost, Username:root and Password set
earlier during "mysql_secure_installation" step.
5. Create a new database named itop. Click next.
6. Choose iTop admin password. Click next.
7. Leave most settings as it is. Choose option of setting up a production instance with emtpy
database and click next.
8. Leave all configuration management options selected and click next.
9. In case of single tenant (Single organization) use 'Service Management for Enterprises'.
In case of a service provider managing multiple customer infrastructure using single
iTop use 'Service Management for Service Providers'. Click next.
10. For simple ticket management without ITIL compliance use 'Simple Ticket Management'.
If your organization needs to be ITIL compliant then use the corresponding option. If no
ticketing is required then choose appropriately. Click next.
11. Same as ticketing choose either simple change managment or ITIL based change
management. Click next.
12. If you want to build your own KB and FAQ then choose 'Known Errors Management'.
For 'Problem Management' select the corresponding option. Click next.
13. Finally click 'Install !' for installation.
14. Click "Enter iTop"

10. Do "crontab -e" as root user and do:

0 0 * * * /usr/bin/php /var/www/html/webservices/cron.php
--auth_user=admin --auth_pwd=<admin-password> >/var/www/html/cron.out
2>&1 &
Gui configuration

Email notification configuration

Delevary module create

1.

2.
Organization create

3.

Team creation
User Creation

1.

2.
3.
4.