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Cory T. Murdock - Resume
Cory T. Murdock - Resume
MURDOCK
Crystal Beach, Texas +1 (832) 660-5995
www.linkedin.com/in/cory-murdock-MBA Cory.Murdock@Outlook.com
High Impact professional with experience in large corporations. Applying technical and analytic skill to solve
business problems. Experienced in business analysis, optimization, automation, and software quality assurance.
• Technology, Innovation, Integration, Professional Services, Consulting, Software Delivery, System Analysis
EXPERIENCE
SABRE AIRLINE SOLUTIONS, Southlake, Texas 2012 - 2020
Sr. Business Systems Analyst – Delivery and Professional Services
SABRE AIRLINE SOLUTIONS, Professional Services & Consulting
• Implemented global software solutions and varying physical and virtual environments as Delivery Subject Matter
Expert.
• Successfully managed all relevant phases of solution implementation including business system and process
analysis, project management, system interface integration and solution adoption.
• Conducted end-user training sessions and facilitated client meetings on project status. Identified and mitigated
risks and dependencies to manage expectations. Directed and delegated duties to multiple disciplines
(engineering, infrastructure, development, product management, SQA) as needed ensure on-time and on-budget
delivery of software solutions internationally.
• Provided post-implementation support for new (and existing) deployments to obtain full product adoption.
• Solicited user stories and product enhancements from user community to be included in product roadmap.
• Created innovative solutions to solve complex business problems through technology and automation.
• Ensured applications and technical tools developed built value and exceeded overall corporate and divisional
objectives.
JETBLUE AIRWAYS - AIRPORT TECHNOLOGY, Salt Lake City & Queens New York 2003 - 2006
Manager, Airport Systems
Managed the identification, development, and implementation of airport technology systems, self-service products
and customer facing technologies.
• Coordinated efforts of analysts and application developers to deliver technology solutions to support critical
business functions and enhance customer experience.
• Product owner and manager for technology tools used to operate within an airport.
• Evaluated automation and enhancement opportunities for existing processes and applications. Integral part of
the airport self-service kiosk design, functional development, and tactical allocation.
• Recruited and trained a team of automation analysts to work in airports within JetBlue's network to identify
modernization opportunities using technology. Recommendations were approved as major IT initiatives.
• Collaborated with design team for corporate web site refresh intended to add financially impactful functionality
such as self-service check-in, fee collection and flight status functionality.
EDUCATION
Master of Business Administration - MIS Concentration, Ashford University, Clinton, IA 2011
Bachelor of Science - Information Systems, University of Phoenix, Salt Lake City, UT 2009
SKILLS PROFILE
Proactive thought leader striving for excellence in all things and pays close attention to detail. Extensive business
systems analysis and project management experience. Demonstrated problem solving abilities. Master of written
and verbal communications skills. Ability to communicate, in any medium, to all organizational levels.
Technical - Cloud services and software hosting. SaaS/AWS. Object oriented software design and development,
network protocols and standards that support DB connections, MQ environments and APIs. XML, HTML, and
Message Queuing (MSMQ, WebSphere). Software development lifecycle (SDLC) driver. Subscriber to agile and
scrum development methodologies. Gathering and creating requirements, Stories, and tests. Developing data flow
diagrams and high-level system designs. Web Wire framing, User centered UX GUI design. Rapid application
development and software quality assurance and testing.