CORY T.

MURDOCK
Crystal Beach, Texas +1 (832) 660-5995
www.linkedin.com/in/cory-murdock-MBA Cory.Murdock@Outlook.com

SYSTEMS INTEGRATOR, BUSINESS ANALYST, PRODUCT MANAGER

Information Systems, Software Development, Quality Assurance, Product Development

High Impact professional with experience in large corporations. Applying technical and analytic skill to solve
business problems. Experienced in business analysis, optimization, automation, and software quality assurance.

• Technology, Innovation, Integration, Professional Services, Consulting, Software Delivery, System Analysis

EXPERIENCE
SABRE AIRLINE SOLUTIONS, Southlake, Texas 2012 - 2020
Sr. Business Systems Analyst – Delivery and Professional Services
SABRE AIRLINE SOLUTIONS, Professional Services & Consulting
• Implemented global software solutions and varying physical and virtual environments as Delivery Subject Matter
Expert.
• Successfully managed all relevant phases of solution implementation including business system and process
analysis, project management, system interface integration and solution adoption.
• Conducted end-user training sessions and facilitated client meetings on project status. Identified and mitigated
risks and dependencies to manage expectations. Directed and delegated duties to multiple disciplines
(engineering, infrastructure, development, product management, SQA) as needed ensure on-time and on-budget
delivery of software solutions internationally.
• Provided post-implementation support for new (and existing) deployments to obtain full product adoption.
• Solicited user stories and product enhancements from user community to be included in product roadmap.

WASTE MANAGEMENT, Houston, Texas 2011 - 2012

Sr. I.T. Project Manager & Business Analyst
Project delivery for routing optimization solutions in the logistics division of IT.
• Dual role (PM/BA) covered an enormous breadth of skills. Total delivery from requirements and vision, software
development all through and including implementation. Oversaw multimillion-dollar development budget for
complex mission-critical optimization projects.
• As program owner and project manager, I led all IT disciplines to meet technical needs and deadlines. Staff
allocation, budget forecasting, spend monitoring and scheduling. Conducted product demonstrations to users,
executives, and C-level decision makers.
• Developed detailed product requirements and implemented them into roadmaps and project plans.
• Quality Assurance included testing feature functionality for completeness, and accuracy.

UNITED AIRLINES, Houston Texas 2010 - 2011

Manager, Information Technology - Airport Operations Systems
Project implementation, delivery, and systems integration manager for key operational systems within the Airport
Services Information Technology group.
• Created project goals for business unit requirements and technical solutions that were in-line with business
needs and end user requirements.
• Managed development resources, infrastructure management, technical engineers, and business unit to make
certain all product deliverables are met on time and within budget. Opened communication channels between
executive management, stakeholders, and suppliers. Provided financial cost estimates and fiscal expenditures for
projects.
CORY T. MURDOCK www.linkedin.com/in/cory-murdock-MBA PAGE 2

• Created innovative solutions to solve complex business problems through technology and automation.
• Ensured applications and technical tools developed built value and exceeded overall corporate and divisional
objectives.

CONTINENTAL AIRLINES, AIRPORT TECHNOLOGY, Houston, Texas 2006 - 2010

Business Analyst
Supported airport technology initiatives by acting as liaison between airport personnel, IT staff and business
partners.
• Facilitated identification, implementation and modification of business processes, new systems, and existing
system enhancements.
• Gathered detailed functional requirements and wrote technical requirements documents to coordinate
development initiatives.
• Evaluated and designed automation initiatives and systems resulting in recommendations for projects.
• Directed and organized focus groups and user acceptance testing.
• Communicated enhancements to end users pre and post-implementation. Communicated to all levels of
management including senior leadership on status and benefits of systems development.

JETBLUE AIRWAYS - AIRPORT TECHNOLOGY, Salt Lake City & Queens New York 2003 - 2006
Manager, Airport Systems
Managed the identification, development, and implementation of airport technology systems, self-service products
and customer facing technologies.
• Coordinated efforts of analysts and application developers to deliver technology solutions to support critical
business functions and enhance customer experience.
• Product owner and manager for technology tools used to operate within an airport.
• Evaluated automation and enhancement opportunities for existing processes and applications. Integral part of
the airport self-service kiosk design, functional development, and tactical allocation.
• Recruited and trained a team of automation analysts to work in airports within JetBlue's network to identify
modernization opportunities using technology. Recommendations were approved as major IT initiatives.
• Collaborated with design team for corporate web site refresh intended to add financially impactful functionality
such as self-service check-in, fee collection and flight status functionality.

EDUCATION
Master of Business Administration - MIS Concentration, Ashford University, Clinton, IA 2011
Bachelor of Science - Information Systems, University of Phoenix, Salt Lake City, UT 2009

SKILLS PROFILE

Proactive thought leader striving for excellence in all things and pays close attention to detail. Extensive business
systems analysis and project management experience. Demonstrated problem solving abilities. Master of written
and verbal communications skills. Ability to communicate, in any medium, to all organizational levels.
Technical - Cloud services and software hosting. SaaS/AWS. Object oriented software design and development,
network protocols and standards that support DB connections, MQ environments and APIs. XML, HTML, and
Message Queuing (MSMQ, WebSphere). Software development lifecycle (SDLC) driver. Subscriber to agile and
scrum development methodologies. Gathering and creating requirements, Stories, and tests. Developing data flow
diagrams and high-level system designs. Web Wire framing, User centered UX GUI design. Rapid application
development and software quality assurance and testing.