Admas University

Meskel Campus

Name Woynshet Nigatu Tadesse

l.D.No. 80684/12

Section 12- 1RMA5

Process customer transaction

individual assignment from 20%
dear trainees I offer you the following four questions. so you have to
be do the questions.
1. What customer service means?
Journalize the following question
2. january1. Ann hill invested the following from her par-time business to
transfer a full-time business: cash Br 3,500 account receivable 950 supplies
Br 1200 and equipments Br 15,000?

3. January 4, purchased additional equipment on account from limelight

photographic equipment for birr 2500?
4. january5: received Br 850 from customers in payment of their account?
5. January 6. Paid Br 125 for a news paper advertisement ?

Answer

1.Customer service is the provision ofservice to customers before, during, and

after a purchase. ... Customer serviceconcerns the priority an organization assigns
to customer service relative to components such as product innovation and pricing.

Customer service is a company-wide philosophy about understanding the customer and

what they want and need. Customer service is the process of helping people find
what they want during the entire transaction cycle. Customer service is the degree
to which a product fails to meet, meets or exceeds customer's expectations .

2. Date. Description Post Ref. Debit. Credit

january1. Cash.. 3,500
Account receivable. 950
Supplies. 1,200
Photographic. 15,000
equipment
Ann Hill, capital. 20,650
January 1. Ann Hill paid Br 2,400 for house rental contract; the payment is for 3
month rent.
Date. Description. Post Ref. Debit. Credit
January 1. Prepaid rent
Cash. 2, 400

2,400

3.January 4 purchased photographic equipment on account from Palmer photographic

Equipment Inc.for Br 2,500:
Date. Description. Post Ref. Debit. Credit January 4. Photographic.
2,500
equipment
Account payable. 2,500

4. January 5. Received Br 850 from customers in payment of their accounts:

Date. Description. Post Ref. Debit. Credit
January 5 Cash 850
Account
receivable. 850

5. January 6. Paid Br 125 for newspaper advertisement ፡

Date. Description. Post Ref. Debit. Credit
January 6. Miscellaneous
expense. 125
Cash. 125

Prepare by
asnakew getnet
submission date
September 20/01/13