SickKidsFoundation

BeingOrdinary

WE’RE NOT LOOKING

FOR ORDINARY
WE’RE LOOKING FOR YOU.
 SICKKIDS FOUNDATION IS ON THE HUNT
FOR AN EXTRAORDINARY
CO-OP STUDENT, INFRASTRUCTURE
SUPPORT SERVICES
DATE POSTED:
February 8th , 2021

POSITION STATUS:
Co-op Placement- Full-time Unpaid (4 months)

Co-op students are reimbursed for business related expenses up to $500 a month during the
term of your placement.

AVAILABLE:
May 2021 - August 2021

DESCRIPTION OF THE POSITION :

As a member of the Infrastructure & Support Services team, the Co-op Student, Infrastructure
& Support Services will provide the highest level of support and deliver IT infrastructure
services across the Foundation. Responsibilities include maintaining the infrastructure
environment to ensure systems are operational and provide support to all Foundation staff.
This position reports to the Manager, Technical Support.
YOU WILL:

• Support and maintain systems including desktops /laptops, mobile devices, printers, faxes,
software, remote access, networking, and phones.
• Provide first level response and troubleshoot all IT related issues /errors.
• Repair system hardware.
• Manage account permissions in Active Directory and Office 365.
• Document, troubleshoot, and resolve issues within ticketing system (JIRA).
• Support all major projects within Infrastructure & Enterprise Architecture Team.
• Provides backup support to the Technical Support Team.
• Setup new staff with user account, computer/ phone, required software, email, file
permissions, etc.
• Provide training to staff on the use of IT resources which include: Logging in, accessing.
• Relationship database, accessing file server, using Office 365, etc.

ABOUT YOU:

• Enrolled in a University degree or Community college diploma in Computer Science,

Information Technology, Systems Administration which requires a co- op placement,
• Exceptional written and verbal communication and interpersonal skills with an emphasis on
customer service,
• Proficiency in knowledge of Windows XP through 10 operating systems,
• Working knowledge of Microsoft Office suite of software products,
• PC Hardware and network troubleshooting skills,
• Ability to work independently with minimal supervision and collaboratively with other
Foundation staff,
• Ability to work in a changing fast paced environment with tight deadlines,
• Excellent at time management and organizational skills; and
• A team player.

We’re looking for a passionate inclusive individual who is interested in moving the dial and
making a difference. If you don’t check all of the skills outlined above, that’s okay! If you
think you check off some of the boxes, we want to hear from you.
ABOUT US:

SickKids Foundation leads the fight for The Hospital for Sick Children (SickKids), one
of the world’s foremost paediatric health-care institutions. Founded in 1972, SickKids
Foundation is the largest charitable funder of child health research, learning and care
in Canada. As a national charity, SickKids Foundation also invests in national and
international initiatives to benefit children in Canada and around the world.
Philanthropy is a critical source of funding for SickKids. Thanks to the generosity of
the community, and as a result of a record-breaking year in fundraising, SickKids
Foundation generated an unprecedented $190 million for the fiscal year ending
March 31, 2020. We achieve that by not being ordinary in anything we do.

SickKids Foundation is committed to creating an inclusive culture where expressing

our authentic selves is celebrated. This includes embedding diversity and inclusion in
our policies, practices and behaviours, to build skills, knowledge and awareness of
diversity and inclusion across the Foundation and with our external partners. The
Foundation is committed to fostering a safe, accessible, and positive working
environment.

For further information on SickKids Foundation's commitment to Diversity &

Inclusion,
Click here to read our Diversity & Inclusion Policy and Commitment statement.

HOURS: 35 hours per week Monday to Friday, Remote work.

AVAILABLE TO:
Internal and External Candidates

DEADLINE: February 22nd, 2021

SUBMIT RESUME TO:

Please apply on-line by visiting our website:

www.sickkidsfoundation.com /careersandvolunteers /

SickKids Foundation is committed to fostering an inclusive, accessible environment,

where all individuals feel valued, respected, and supported. Candidates who require
accommodation during the recruitment process should contact the Human
Resources Department.