PROJECT REPORT

ON
AUTO MOBILES SERVICES OF HYUNDAI
First year Section A
Group-
Academic year 2019-2020

Submitted to:-

KS SCHOOL OF BUSINESS MANAGEMENT

Gujarat University
Ahmedabad 380009
Certificate
 Preface
Knowledge is one of the gift of teacher edge is one of
the best weapon of students. So in the MBA
programme started by Gujarat University student is
asked to visit a company to learn about its working
along with theoretical knowledge. This year we visited
HYUNDAI AUTO MOBILE SERVICES which is providing
car services and customized services.
 ACKNOLEGMENT
An acknowledgement is something which is often overlooked by the
people who work on a project. This is very important part of the
project as it expresses our gratitude towards all people who help us in
preparing this project.

We all world like to thank K.S. School of Business Management and

director of HYUNDAI SERVICE CENTRE for giving us an opportunity to
know the real corporate world through an industrial visit. Further we
would like to thank our mentor HARD SIR for guiding us in the first
project pf our college life. He gave us his expert advice and
encouragement which led us to complete this difficult project. We also
want to thank to the director of our college DR. JAYRAJ PANDYA SIR, jt
Director DR. R. RADHA ma’am and DR. HIRAL ma’am who gave us
opportunity to represent our skills.

It is true that theoretical knowledge is not only aim of our carriers,

getting practical knowledge is also important which is not posiible
without support, guidance, motivation and inspiration provided by
various persons. Here our project also bears gratitude of many persons.

This essence of preparing this project is to apply practical knowledge in

our theoretical study.
INDEX
1. HISTORY OF COMAPNY
2. INPUT
3. PROCESS
4. OUTPUT
5. IT
6. FINANCIAL
HISTORY OF COMAPNY
Points Introduction
HISTORY OF HYUNDAI MOTORS
Name Hyundai motor company
Founded December 29,1967

Logo

Industries served Automobile

( Cars , Commercial Vehicles ,
Busses)
Geographic areas served Worldwide
(186 countries)
Head quarters Seoul , south Korea
Current CEO Mong Koo
Chung Won He
Lee
Gap Han Yoon

Founder of the company Chung JU Yung

(South Korean Entrepreneur)
Past CEO Chung Mong
Koo (14
march,2014)
Gap Han Yoon
(16
march,2012)
Revenue KRW 91,959 billion
(Korean (2015) 3.03% increase
Won) over KRW 89,250
billion (2014)

Profit KRW 6,590 billion (2015)

(Korean -14.91% decrease over KRW
Won) 7,649
billion (2014)
Employees 163,204 (2016)

Parent Hyundai Motor Group

Type of sector Public sector

Founded 52 years ago

Divisions Genesis , Kia

Website Hyundai.com
Main Competitors
1. BMW AG
2. Chrysler Group LLC
3. Daimler AG
4. Ford motor company
5. General motors company
6. Honda motor company
7. Nissan motor
8. Tata motors corporation
9. Toyota motors . Ltd
10.Volkswagen AG & many other automobile companies

● Swot Analysis
1.weakness
2.Opportunities
3.Threats
4.Strengths
1. Weakness
- Proof brand portfolio , leading to fewer sales.
- Low presence in the strongest U.S vehicle market and no
Presence in Japan’s vehicle market.
 - Declining quality of management.
- Product recalls damaging brand reputation.
2. Opportunities
- Improving U.S company.
- Timing and frequency of new model release.
- Low fuel prices opening new markets for Hyundai.
3. Threats
- Increased competition.
- Rising Korean won exchange rates.
- Increasing gov. regular raise the costs.
4. Strengths
- Excellence in vehicle safety and design proven by
Many awards.
- The 6th highest automotive brand reputation in the
world.
- Effective research & development spending resulting
in new innovative cars.
- Low cost to drive.
- Strong presence in china.
● Organization structure:
Auditor
⬇
Audit Committee
⬇
Board of Directors
⬇
Chairman and CEO
⬇
President and CEO
⬇
Headquarters
● Heavy Industry Division
● Auto and materials division
● Steel Division
● Finance and Accounting Division
● Corporate Strategy
Management Division
● Direct Division
● Overseas:
1. North America
2. Latin America
3. Europe/CIS
4. Asia/Middle East
5. China
6. South-East/West Asia
7. Japan/Australia

● Competitive Advantage:
1. All their motor vehicles are of a premium quality.
2. Styling-Hyundai was the first to introduce the fluidic
coating on its cars.
3. A competitive edge when compared to competitors.
4. Price-Offers premium quality vehicles at less
premium prices.

● Is it better to get a car serviced at a dealer?

1. First, a dealer will perform repairs for free if your
car is still under warranty.
2. The manufacturer backed extended warranties can
make service easier because there is a large
network
 of available dealers, there is especially important if
you plan on moving or do a lot of travelling in your
vehicle.
Payment System:
● You can make payment via cash, mastercard, Visa
Card,cheques,Debit card, Credit Card,Amex
Card,etc.
Hours of operation:
● Monday-Saturday
9:30 AM-8:00 PM
● Sunday
10:00 AM-5:00 PM
PLANT LAYOUT
 INPUT

Location
Address - Concept Motors Pvt Ltd,Near
Shantipura Sanand – Sarkhej Road,
 Sarkhej – Gandhinagar Highway,
Sarkhej,Gujarat. 382210.

 Head Office - Unit No. 506,507,508 Shapath V. Opp,

Karnavati Club, SG Highway, Prahlad Nagar,
Ahmedabad, Gujarat 382210.

Location of Industry
 Location of industry the geographical spread of economic
activity within in economy
 A multipal of factors influence the location decisions of
firms and industries ,including proximity to the raw
material of supplies,availability of labour,good
communications and nearness to market.

Advantages of Localisation of Industies

1. Variety of Materials
2. Improvement of Labour Market
3. Banking Facilities
4. Repair facilities
5. Presttige to the Firms
6. Division of labour
7. Development of Transport Facilities
8. Arrangement of Training Facilities
 9. Development of Subsidiary Units

1.Variety of Materials –
Concentration of similar type of
industries enables increase in variety of materials that can be
offered by the suppliers.
2. Improvement of Labour Market -
Localisation of industry
helps to improve the labour market for both the employer and
employees.
3.Banking Facilities –
In the modern world , the entire business
community requires the service of banks. This enables the
banks to gather full information.
4. Repair Facilities –
Concentration of industries in a particular
area attracts the establishments of the necessary repair plants
say foundries , tool makers, machine shops, mill stors suppliers
etc. In addition , other supply houses will also set up their
establishments nearer to the industrial area.
5. Prestige to the Firms –
A Group of similar industrial
establishments located in a particular region serves to perfect
the local market reputation of each establishment supplement
to that of others.
6. Division of Labour –
Localisation enables division of labour.
The principal of division of labour may reach a high perfection
and particularly new enterprise will find it easy in getting
specialized and skilled labour in other areas.
7. Development of Transport Facilities –
The development of
industries facilities the development of means of transportation
and communication, which the society at large also can avail at
cheaper rates.
8. Arrangement of Training Facilities –
As many industries are
located in a particular area, arrangement of training for their
labourers can be made easily and economically.

9.Development of Subsidiary Units –

The development of large-scale industries provides for the
development of subsidiary units there.

Demerits of Localisation of Industry

 1. High cost of Living
2. Effects of Trade Cycles
3. Change in Customer Preference
4. Unhealthy Environment

1. High Cost of Living –

Localisation of industries facilitates
increase in the standard of living , which ultimately result in
high cost of living.

2. Effects of Trade Cycles –

Effects of trade cycles would be
greater on the areas where more industries are
concentrated. Since the investing public may lose their
confidence in the capital market under such circumstances,
all the industries located in the area.

3.Change in Customer Preference – If there is any change

in the customer taste, fashion or technology, it will affectthe
smooth funnctioning of all the industries located in the area.
4.Unhealthy Environment –
There is generally a regular flow of
workers in all industrial areas. So the whole area will be over
crowded which result in inadequate housing facilities,
unsanitary conditions etc.
BUILDING
Division of the Building :

The building of Hyundai service

center is mainly divided into 12 sections.
 Oil Replacement Section
 Wheel Alignment Section
 Electrical Repairs Section
 Interior Door Repairs Section
 Engine Repair Section
 Underbody Repair Section
 Final Inspection Section
 Car Washing and Cleaning Area
 Paint Booth
 Tools – Spare parts Store
 Storage Area
 Parking Area
There are 3 entries and exits in the building. At the
corner of the building, There is a washroom and
drinking water facility area.

 Current Rate :
The current rate of this building is
around 7 to 8 lakhs.

 Construction of the Building :

This building is constructed in the
year 1997-98 --- before 20 years , which is the first
automobile service center in Ahmedabad.
 Reconstruction of the Building :
In this building , Normal construction like
flooring , spare parts store and better
washroom facility is done after the
establishment of the building. In addition,
expansion is done in the coverage area of the
building later on.
 Maintain the Building :
For maintaining the building, depreciation is
calculated at every end of the year. Regular
cleaning is done in the building 2 times and
waterproofing of celling and wall painting are
done to the building at every 3 years for long
life span of the building.
 MACHINES
1. Wheel alignment and balancing :
 Is the process of equlizing the weight of the combined tire .
 Wheel assembly so that spins smoothly at high speed .

 Balancing involves putting the wheel assembly on a balancer ,

which center the wheel and spins It to determine where the
weight should go.

2. Air compressor :
 An air compressor is device that converts power into potential energy
stored in pressurized.
 An air compressor forces more and more air into storage tank
increasing the pressure.
 3. Tire changer :
 A machine used to help tire technician disamount and amount
tires automobile A tire changer is with wheel.
 Tire After the wheel and tire assembly are removed from
the automobile , the tire changer has re from thall the
components necessary to remove and replace the from the
wheel.
4 .Hydraulic machine :
 Hydraulic machine are used for the heavy construction work , oil and
gas mines and rigs.
 Thesr machines use liquid fluid power to perform all type of heavy
work smoothly such as drilling,heavy construction cleanup.

5 oil drainer :
 Drain the oil into a pan that can hold twice the volume of oil in the
engine’s crankcase.
 Drain the oil when the engine is warm to ensure that any sludge
flows out smoothly.
 When you do not change the oil time to time, oil will be hot!
Keep draining until the oil has slowed to an intermittent drip
6. Nitrogen tire machine :
 Nitrogen is a stable gas that helps maintain air
pressure in any temperature, it is looks like an air
compressor.
 This machine for a safety
 Nitrogen is less likely to migrate through tire rubber than
is oxygen , which means that your tire pressures will
remain more stable over the long term.
 Racers figured out pretty quickly that tires filled with
nitrogen rather than air also exhibit less pressure change
with temperature swings
7. Injector cleaner :
 An injector cleaner is used to clean out all of the dirt, debris and
build up in your fuel system.
 They are especially important for engines running on
gasoline containing ethanol and fuel injected engines.
 Parts logistic overview
They provide one-stop auto parts logistics service in
order to maximize efficiency of manufacturing vehicles
covering Transportation of parts around the world,
distribution of A/S parts, and rental service of logistics
equipments for manufacturing plants.

Transporting parts for supply:

Major services
Parts manufactured by our partners are supplied to
the manufacturing lines for complete vehicles.
This transportation service is provided in real time
basis regardless of the volume in order to properly
  support JIT (just in time) manufacturing systems of
production plants.

Transporting A/S parts:

Major services
 This transportation service supplies A/S parts to
A/S service centers and parts stores nationwide.
 Using the relay centers in seven regions
around korea, we run an emergency
transportation system to supply parts to
customers within 24 hours if urgent requests
for parts are made.
Integrated logistic center :
Major services
 Though our Consolidation Center, we
provide integrated logistics service covering the
supply of automotive parts borth in JIT (just in
time) and JIS (just in sequence), inventory
management & procurement, and subassembly
of parts when needed.

Renting logistics equipment:

Major services
We provide services related to containers such
as supplying/collecting/maintaining containers
in and out of korea.

Quality & service management

Genuine automotive companies and best buy
brands are created by superb, customer-
oriented quality
Ongoing efforts to manage quality:
Hyundai motor company’s made a full-fledged roll-
out of quality management in 1999. To reinforce its
commitment, it established the Hyundai quality
department that reports directly to the chair man in
sept.2002, to improve global customer satisfaction,
it integrated the maintenance and quality control
operations and established a quality control
organization overseas. A 24-hour, 365-days-a-year
“Global quality situation room” was established
in2004 to enable the company to respond in real
time to diverse quality problems that may arise
anywhere in the world, moreover, top managers
from every department gather to discuss quality-
related issues in a quality meeting held twice a
month. The company believes that supplying zero-
fault vehicles is a basic responsibility and
fundamental requirement to build customer
satisfaction. This is why it makes ongoing efforts to
conduct quality-driven management
Brand innovation driven by quality:
Accent was awarded the 2014 residual value award
by the automotive lease guide (ALG) in the U.S., and
also highly praised in J.D. power’s 2013 initial quality
survey (IQS). Known as salaries in Russia, it won the
annual national award car of the year in 2013.
Veloster, which embodies Hyundai motor company’s
creative imagination, also continued to demonstrate
its unique value with such recognitions as auto
pacific’s vehicle satisfaction award for sporty cars.

Customer-centric smart services:

As part of ongoing efforts to furnish customer-
friendly services and to increase the credibility and
efficiency of maintenance, Hyundai motor company
began to automat its service centers across the
 world in 2014 from the time of arrival until
departure, every procedure is managed
electronically to facilitated communication and offer
customer-oriented services. Separately ,to improve
fundamental vehicle maintenance service that
provide , the company developed and deployed the
worlds first next generation diagnostic equipment on
amobile platform with enhanced speed and
diagnostic capabilities to detect faults. In 2015,this
contributed to improve customer convenience and
experience introducing ‘virtual guide’, the world first
user manual which is applied augmented reality
technology. It reinforced management of its global
service support center(GSSC) and implemented hi-
tech remote diagnostic technology to resolve
difficult repair problems in a real –time so that it can
guarantee complete vehicle maintenance services to
customers worldwide.
Manpower Planning
Manpower Planning which is also called as Human Resource
Planning consists of putting right number of people, right kind
of people at the right place, right time, doing the right things
for which they are suited for the achievement of goals of the
organization. Human Resource Planning has got an important
place in the arena of industrialization. Human Resource
Planning has to be a systems approach and is carried out in a
set procedure. The procedure is as follows:

 Analysing the current manpower inventory

 Making future manpower forecasts
 Developing employment programmes
 Design training programmes

Steps in Manpower Planning

Analysing the current manpower inventory- Before a manager
makes forecast of future manpower, the current manpower
status has to be analysed. For this the following things have to
be noted-
Type of organization
 Number of departments
 Number and quantity of such departments
 Employees in these work units
 Once these factors are registered by a manager, he goes
for the future forecasting.
 Making future manpower forecasts- Once the factors
affecting the future manpower forecasts are known,
 planning can be done for the future manpower
requirements in several work units.
The Manpower forecasting techniques commonly employed by
the organizations are as follows:
 Expert Forecasts: This includes informal decisions, formal
expert surveys and Delphi technique.
 Trend Analysis: Manpower needs can be projected
through extrapolation (projecting past trends), indexation
(using base year as basis), and statistical analysis (central
tendency measure).
 Work Load Analysis: It is dependent upon the nature of
work load in a department, in a branch or in a division.
 Work Force Analysis: Whenever production and time
period has to be analysed, due allowances have to be
made for getting net manpower requirements.
 Other methods: Several Mathematical models, with the
aid of computers are used to forecast manpower needs,
like budget and planning analysis, regression, new venture
analysis.
Importance of Manpower Planning
 Key to managerial functions
 Efficient utilization
 Motivation
 Better human relations
  Higher productivity
Need of Manpower Planning
 Manpower Planning is a two-phased process because
manpower planning not only analyses the current human
resources but also makes manpower forecasts and thereby
draw employment programmes. Manpower Planning is
advantageous to firm in following manner:
 Shortages and surpluses can be identified so that quick
action can be taken wherever required.
 All the recruitment and selection programmes are based
on manpower planning.
 It also helps to reduce the labour cost as excess staff can
be identified and thereby overstaffing can be avoided.
 It also helps to identify the available talents in a concern
and accordingly training programmes can be chalked out
to develop those talents.
 It helps in growth and diversification of business. Through
manpower planning, human resources can be readily
available and they can be utilized in best manner.
 It helps the organization to realize the importance of
manpower management which ultimately helps in the
stability of a concern.
Here some questions- answers regarding to Manpower
1.What are the total number of employee?
- The total number of employee are 70.
2 .What is eligibility of your employee?
-The eligibility of employee must be 18 years old.
3 .What process of recruitment you follow?
-There are three method used to recruit to employee.
1 .Online recruitment process
2. References process
3. Direct recruitment
-References method is very effective method in this
organization.

4 .What is the working hour of employee?

-The working hour of employee is 7 to 8 hours.
5. Overtime system is there or not?
-There is no overtime system in this organization.
6. What is male female ratio?
- The ratio of male female is 64:6.
7. How many holidays are granted to them?
-Holidays are granted as per Governmental norms
8. Do you provide any training to employee?
-Yes ,The organization provides training to employee as
demand of Change in Technology and to increase their
efficiency
9 .What are facilities being provided to your employee?
-Health insurance
Vacation and paid Leave off
Pension plan
Limitation of Manpower Planning:
The future is uncertain. There are several external factors like
technological ,political cultural changes that affect employees
as these resourse is not accepting the changes quickly.
Therefore,the management can consider the human resources
planning as guiding factor and cannot relay completely on it.
If Surplus manpower exists or Market Demand of Product is
low then, the companies will follow the procedure of Laying off
or terminating the Employment with paying VRS.It is an
expansive process.
 PROCESS

Process
Process is divided by three type of sevices
1.Free sevice
 When vechicle is purchased the manufacturers
give the free service upto 1-2 years usually or
based on the kilometers.
2.Paid service
  When free service is over for a particular period
then the paid service begins.paid service has a
fixed cost as per the different cars.while it
changes for repairs.
3.Running repair
 That are minor and can be made with little or no
interruption in the use of the item.
 It is happened when the customer is not
knowing the isuue .

The company gives importance to both the free and

paid service.the company give priorities for the
customer benefits.

 The service is based on both kilometer or time

wise.

Here there is table of estimated cost for service of

Hyundai i20[1.4diesel] city-ahmedabad

2 months/1500 km -0
1 year/10000 km – 1973
5 year/50000 km -4580
  Free service is only for labour while other all is
chargeable.

Hyundai company gives free service to different cars

such as follows:

 3 years warranty [creta]

 2 years warranty [XUV]

 When person needs service the following

process will be taken:

 Person [person will call to company]

 Booking of the service or repair will be done
[it will be done according to the time of the
customer]
 There is a fixed slot of 40/30 vechicles
 Then this will be given to customer relationship
management
 It will be given to service advisor[which will
suggestion about what to do]
 And the last person it will be given to center &
its person.
Here the real process of automobile service
starts here

Service department

The system of the company makes the report of the

car & analyse it accordingly.

Technology
Technology plays a wide role in it.now the customer
can see his/her car on service also.
Diagnosing of the car
The diagnose of the car will be done with the help
of system.fault of the car will be known.or it will be
diagnosed physically by the technician.

Approval from the customer

Agreed or not[system recordis done]

Final inspection
Advisor,technician passed by all

Checklist is done[one by one]

Otherwise given to technician back

Washing department

Value added services

Coating
finishing
cleaning
interior
Delivery

Billing & gatepass

After 2 days call is done

Customer satisfied or not?

If compliant then genuine or not?

Where is raw material stored?

It is stored at sarkhej workshop.

What to do with wastage?

Tools are mostly sold by company or it is
recycled.

Who are supplier of spare parts?

LG,HMT
 FLOW CHART OF THE COMPANY

OWNER

CEO

VICE PRESIDENT

GENERAL MANAGER

ASSISTANT GENERAL MANAGER

DEPARTMENT HEAD

FLOOR HEAD

INCHARGE
How many members are there in manufacturing unit?

There are total 75 members including 6 females.