CLASS DWG NO.

FM
REVISIONS
REV DESCRIPTION ENG DATE
00 INITIAL RELEASE PAUL COLLINS 11/16

01 ADDED THREE PAUL COLLINS 4/17

TROUBLESHOOTING TIPS
02 ADDED THERMAL PAD TIP PAUL COLLINS 1/18
03 ADDED D401, C302 AND J702 PAUL COLLINS 6/8/18
04 WIFI INTERFERANCE PAUL COLLINS 7/9/18
05 D401 PART # CHANGE PAUL COLLINS 1/2/18

SIGNATURES REQUIRED PRINT NAME SIGNATURE

TSG REPRESENTATIVE PAUL COLLINS

CELL LEAD
REPAIR SUPERVISOR JENNIFER PAYTON
OTHER(________________)

TSG TECHNICIAN DATE

Paul Collins 1/19 FRAMINGHAM, MA 01701-9168

APPLICABLE DOCUMENTS: DESCRIPTION

Acoustimass 300
SERVICE MANUAL: 760193-SM Troubleshooting Tips

SIZE FSCM CLASS DWG NO. REV

A 32108 FM 760193-TT 05
PAGE 1 OF 2
 Troubleshooting Tips
Acoustimass 300
Refer to the Acoustimass 300 service manual reference number 760193-SM for schematics, PCB layouts
and parts lists located on service web site.

Preventative Repair Measures

Note: Perform the following on all units returned for repair.

Product Check Action

Software Confirm all units returned for repair have the latest
software (See the Technical Services Website for
latest version) The software version will show in the
Tera Term window during power up of the bass
module.
D401 Replace D401 in all product being used in regions
with line voltages of 220-240V with new higher rated
Acoustimass 300
component - part number 836410-0200.

Once a cutover DOM for the new diode is identified, it

will be added to this document. As of 1/2/2019, all
product manufactured has the old diode. The old
diode should be replaced on all product built prior to
that date.

Troubleshooting Tips
Product Symptom Check Action
Acoustimass Flashing R519
300 Red LED
R519 is in the DC offset
circuit and will cause a
PAOFFSET error when
the resistance value is
higher than 48.7K.

Note: The diagnostic test

shown in the service
manual can help identify
if the resistor is damaged
without opening the unit.
See service manual for Follow Service Bulletin 760093-B1 - Replace resistor
details. with the following part number if it is found to be
damaged:
If R519 is defective,
PAOFFSET2 will show an Part Number Description
error.
191465-4872 RES, 0603, .1W, 1%,
48.7K Ohm
error! PAOFSET diff =
0.29V expect < .10V
Follow Service bulleting 760093-B2 and remove a
section of the rib that can cause damage to R519.

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Framingham, MA 01701-9168 A 32108 FM 725192-TT 2 of 2 05
 Product Symptom Check Action
Acoustimass No Power D401 Check R427, R428, R436 and R437 for open, should
300 be 100 ohms. Part number 124894-1000
Check D401. Part number 836410-0200
LED goes C302 Check for cold solder or defective part
red and
product
reboots
No Audio J702 Replace connector (Connector is open and falsely
detects a cable is plugged in)
No audio or Damage to Amplifier Remove old thermal pad and replace with part number
audio drop Thermal pad. 772595-0010.
out after
replacing
Main board

Red LED Software version below Update software to version 1.4.22 or higher
1.4.22

No Pairing STS Board Try to update STS board. If this cannot be done,
replace STS board.

Intermittent Solder connection on Re-solder L201

Power L201

Intermittent WiFi interference Ask customer to move the Wi-Fi router/bass box. If the
Crackle issue continues, send slip sheet describing to use the
sound hardwired connection (see service website product
page).

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