Unit 11 Hotel Services and Facilities ‘The icons below represent different services and faciliti ti therightword from the lit below to describe them: > ae ae chop e™’'e | ° 3 ~bar ita Yi Ze = swimming pool tennis court ~ hairdresser Ke i) e. ie - prayer’s room 1 =a Hea TV o aet a ~ 24-hour reception oem = hairdryer i aaadey — 24-hour room service ~ entertainment room ~ childcare ~ mini bar 11.1 Read the following gapped text about Cale Corfu Hotel facilities and services. Match the best expressions (A-L) in the table to the numbered gaps (1-11) in the text. There is one expression that you will not need to use. A are welcome to enjoy to enjoy a refreshing swim facilitate their meetings to satisfy all needs and desires spend some quality time unwind with a series of to connect with their peers maintain et on with offers a wide range of sports provides the perfect retreat make use of STARS [lols o/o/e 14111 Hotel Services and Facilities 2 3 - : é Z ee 5 10 11 1 CALE CORFU HOTEL FACILITIES Surrounded by the lush gardens and the sea the MarBella luxury hotel in Cor, (1) for relaxing Ionian island holidays while offering a wide range of upscale Corfu hotel facilities for both children and adults. Guests (2) fine local and international flavours at the 6 hotel restaurants and 4 lounge bars, relax in the soothing atmosphere of the Wellness & Spa Centre, the hammam room and sauna, (3) comforting spa therapies and treatments with the use of natural Apivita products, (4) their daily workout routine at the resort’s free gym and partake in a series of outdoor sports and water sports adventures. ‘The fresh-water pool along with the cascade sea water pool with Jacuzzi and the Natura protected private beach that has been awarded with the blue flag are fitted with sun loungers and umbrellas welcoming guests____—=— (5) in view of the Tonian sea. Younger guests can splash around the children’s water park pool or the baby pool depending on their age, enjoy delicious kids meals, attend the kids club, enjoy a day at the playground amidst the gardens, (6) with the entire family while participating in a series of sports and water sports activities or attend a number of amusing events organized at the resort. Concierge Luxury Hotel Services Complementing the upscale facilities, the stunning MarBella resort offers an array of concierge luxury hotel services in order (7). Guests can take advantage of the free Wi-Fi internet connection in all rooms and public areas or visit the internet corner (8) back home, make use of the currency exchange centre located within the resort and buy some gifts, jewellery, clothes and shoes for their loved ones at the resort's shopping corner. The 24 hour reception can arrange for island excursions, transfers and car rental services while business travellers can (9) in the 4 conference rooms available. Guests wishing to organize another type of event, gathering, gala, party or a spectacular island wedding can (10) the hotel’s banqueting faciliti let all planning a ee details to the hands of the experts. eee rn Ensuring a fun and enjoyable stay the hotel also (ai) and water sports adventures along with a recreational activities program including yor archery, volleyball and several outdoor happenings for the most exciting Tonian holida)s imaginable. http://Awww.marbella. gr/facilitiess12 Looket the definitions and guess the vakfast, Junch, tea/coffee, dinner 1, Bret ve your clothes cleaned ‘der food and drinks to your room. = 2, You have your 3,You can 0 there is personnel for tidying your room = § Discount for children 6, Two separate beds in the room 7, Where you can put your valuables 2 $ You have breakfast and dinner 9, You can eat three times a day and drink soft and alcoholic drinks 11.3 Put the given words into categories. golf course, spa, shooting school, tennis court, outdoor/indoor swimming-pool, gymnasium, squash court, hairdresser, car hire, lounge, wine cellar, night porter, cable TV, parking area, refrigerator, tea/coffee making facilities, boutique, high chairs for hildren, cots, DVD/CD player, hairdryer, Internet station, playground, sauna/sun bed, table tennis, launderette, cash point, pool, darts words. 11 Hotel Services and Facilities | Outdoor activities Indoor activities Services/facilities 14311 Hotel Services and Facilities 11.4 Act out the following situations. k 1. You work at a travel agency. A customer would like to spend his 10th Weddin . anniversary at a hideaway, romantic hotel. Recommend him a suitable accommodation and describe the services and facilities of the hotel. 2. You work ata travel agency. A top manager would like to spend a week in a hotel to get revitalized. He prefers the countryside and he is in favour of sports, active Tecteation, Recommend him a suitable hotel and describe its services and facilities. 3. You work at a travel agency. A customer would like to book a vacation in a Picturesque surrounding in a luxury hotel for his parents. Inform him about the possibilities, Gi. a detailed description of services and facilities. 11.5 Listen to the text and decide if these statements are true (T) or false (F). Oo 1, There are 149 rooms in the Four Seasons Hotel Gresham Palace. 2. The hotel is a typical architectural example for the Art Nouveau. 3. There is a daily housekeeping service available, 4. Guests may obtain newspapers and magazines at the reception desk. 5.1n each room there is high-speed e-mail and Internet access. 6. Children under 18 can get free dinner if their parents have booked accommodation with half board. | 11.6 Put the sentences of the following dialogue into the right order. Do you have massage in your hotel? We provide entertainment for our younger guests too. How old are your children’ We have sport massage, : can also have aroma th to you. which gets your muscles relaxed, foot massage and you erapy. Our masseurs are happy to explain all this in detail | “There is a baby club in our hotel with baby-sitting service, which i | : sittin , which is free for out guests. Children between 3-7 can join ourkidsclib ‘You ate welcome. a Rc: Oh, T see. Our guests are offered numerous services in our hotel. We also have a wellness and spa area in our hotel with an indoor swimming pool and saun2. __ We have an archery course, we organize hiking trips for them. In the bar there is | a disco every night. | 14411 Hotel Services and Facilities ~] Which one would you recommend for me? ‘That sounds lovely. What kind of programmes do you have for kids ovee 10? “This is perf Aa . Thank you very much, indeed. daft . We have just arrived a i t ee a prangen © have just arrived and I would like to know more about the Yes, certainly Madam. You can fix an appointment for the massage. Our daughter is 3 years old and our son is a teenager. ‘Thank you. What kind of activities can you recommend our children? 1, | Good afternoon. How can I help you? 11.7 Read this text about holidays in historic buildings and choose the best options for each statement A), B), C) or D). Ifyou are looking for a different kind of self-catering holiday, why not stay in one of the unusual holiday cottages and historic buildings restored and let by The Vivat Trust? Asa UK building preservation trust, Vivat has rescued neglected historic buildings facing dereliction in some of the most beautiful parts of England and Scotland, providing them with a new use as holiday aécommodation. ‘The Trust in general acquire properties as a frechold and pay a capital sum or they may opt for a long leasehold (50-90 years) and pay a revenue to a local Buildings Preservation Trust, The Trust restore the building and its setting and they are pleased to work with interested locals, They achieve significant grant aid and work in conjunction with English Heritage. Some properties are open to the public on certain days of the year They currently have twenty-two historic holiday properties in their portfolio, available to Tent year-round for short breaks and weekly lettings. < 3 i i fr Castle House is a new project situated in the town oreo: ee ae 1851, The house, which featured on the restoration series is curre bySAVE Britains Heritage. The building isa very arly example ofthe use of pis-cst and “i i ‘ding i fi ing i crete: the skirting boards, Te-inforced concrete in a building in which everything is oe Sate ta Cae decorative features as well as the structural. Vivat is currently working Options appraisal with the intention being to restore the building to its former ete etit as luxury holiday accommodation. Properties range from tiny romantic ae sleeping seven, a Georgian mans WCency sleeping fourteen. : ie Each building has been sensitively restored and stylishly decorated e ee fe rh Pas. All famishinge, fabrics and furniture are carefully chosen 2 De 12 SSP just two people to a defensive follies sleeping cottish Gentleman's ¢ sleeping eight and a S 414511 Hotel Services and Facilities building. The Trust strongly believes, however, that ving in, a peieric StrToundin . should not mean having to forego the comforts of 21st century Ti a = they Pride themselves in providing a fantastic range of modern ‘conyeniences| an “ other extras to make your holiday as relaxing as possible, Last minute discounts are pyEctines available a, are discounts for repeat bookers and for one or two people staying in the larger Proper ties, Most of their properties also welcome pets. (or.ivat ong 1, This type of holiday is unusual A) because of unusual location of the buildings. B) because of self-catering, ©) because the host is present. D) because historic buildings have been rescued for holiday accommodation, 2. The Trust usually A) buys the property. B) rents it from the owner. C) leases it from local authorities. D) buys or leases the property. 3. These historic buildings A) have completely been redecorated. B) have been restored and sold. C) are not open to public. D) are present in all parts of the UK, 4. The holiday properties A) are let only in the high-seasons, B) can be rented on a weekly basis, C) cannot be let to families with small children, D) are let throughout the year, 5. Currently the Trust A) works on restoring a cottage, B) works on a ruin. C)is planning to buy a castle, D) works on twenty-three holiday accommodation. 6. The buildings have been carefully restored A) in order to meet local councils requirements, B) to reflect architecture of past times. C) to demonstrate the taste of the buildings’ owners, D) with stylish furniture and Providing the guests with modern conveniences. 1. il a2slteS ahaa 6 14611 Hotel Services and Facilities 118 There are two types of letters here. ‘The line correct order and decide what type of letter it is. (‘aa should be booked in the name of Thomas Jenkins, Chris McKenzie and . enzie an s are mixed up. Put them into the Joh Hall. 2, Yours faithfully Mary Garth _Secretary [-3, Yours sincerely Ea Sheed a Susan Keshew |_ Reservations Clerk _ [ 4, [look forward to receiving your confirmation. _ 3. Could you please inform us of your room rates with half board and whether you offer discounts for corporate bookings. 6. | would like to reserve three single rooms with en-suite bathrooms with half board, from 20" to 25% January for three of our managers. = ation for three single rooms with en-suite bathrooms and with half board for these dates. We are happy to be able to offer you our corporate rates, which you will find in the enclosed leaflet. Please note the prices are valid if you are able to sign 50 guests’ nights on behalf of your company 7. Iwould like to confirm your reserv: 8. Dear Ms Garth 9. We look forward to receiving our guests. 10.Dear Sir/Madam a —_—_— you have chosen our Bes a are pleased that ne 0% to 25 January et a, 11. Thank you for your | £21" November. We your letter 0} er. We: hotel for your three managers’ stay who will be in Anytown from 2{ 2008 Letter of ..., Letter of ...,11 Hotel Services and Facilities 3, The guest is unhappy ae her “Fit and Beauty Weekend Holiday.” . han described in ‘ ‘The treatments were shorter th; ‘cribed in the brochure. You are the hotel mz and this guest makes a complaint about the shortcomings, Agree on ismeneied yes 4,You work at a travel agency in Budapest. An English travel agent asks for information on how the price ratings vary from high/peak to low/shoulder season and whether Ieisure time activities are available at low season as well. 5, You travel with a group of students, you are the tour guide. The group would like to be informed not only about possible free-time activities in the hotel but events in Budapest too. Inform the group about discounts, 6, Recommend the tour guide of the students’ group weather independent outdoor activities for the group and make sure you are also able to give the exact prices. 7.You are a guest in a 4-star hotel. You ask the receptionist to give information about cultural events in the city and in the hotel. Ask the receptionist to order tickets for you. VOCABULARY archery fjaszat available rendelkezésre all brand marka cascade vizesés cash point bankjegy automata confirmation visszaigazolis consistently Allhatatosan, kovetkezetesen cot gyermekagy to ensure lehetdvé tenni stablished system feldllitott rendszer fall board teljes panzid half board félpanzi6 high chair gyerek szék laundry mosoda Masseur masszor ‘0 operat mékédtet ; wer : Ean kori, beosatasti ember Pool bilidr Prayer's imaterem ay nyaralobely teat viss soot ee ae sleenged” (szabadsag sorén) "Dscale elokel6, magas szinvonalt 14911 Hotel Services and Facilities Pe ekicdee vale valuable items Reese wine cella boros pince EXPRESSIONS dsszenyithat6 szoba valaki ellat valakit, igénye szerint kéznél van adjoining room/connecting room to cater for one’s need close at hand a3 concierge luxury hotel services specials, luxus szolgiltatasok a széllodaban banqueting facility kiilntermi lehetdség Iehetévé tenni, megszervezni egy to facilitate a meeting megbeszélést family getaway csaladi utazas to fix an appointment id6pontot egyeztetni to go out of one’s way mindent megtenni, kitesz magéért hideaway romantic hotel eldugott, romantikus hotel hotel brand szdlloda marka lush garden buja, zdld névényzetéi kert to make use of sg hasznositani vmit operation manual haszndlati utasitas to partake in sport activities részt venni sportolasi tevékenységekben recreational activity sz6rakozisi, sportolasi tevékenység room occupancy szoba telitettség to spend quality time with sy nminéségi” idot télteni vkivel to splash locesanni, vizben jatszani to run business tizletet vezetni soothing atmosphere megnyugtato k6rnyezet, hangulat sun lounger napimad6 to take a risk : tizik6zni, kockaztatni tea/coffee making facilities tea/kavé készitési lehetdség wake-up call telefon ébreszté 15011 Hotel Services and Facilities 11.9 Write a business letter (150-200 words). You work for a travel agency in Hungary. An American travel agent calls you about Broy of 25 American tourists who would like to travel to Budapest. » Recommend them a middle range hotel. Describe the accommodation services and facilities. Arrange a programme for three days. Write about the prices and discounts for groups. Your name is Zsuzsa Késa from IBUSZ, 1029 Budapest, Csalogany u. 5. ‘The American contact partner is Sheila Kelly, Best Travels, 15 Rodeo Drive, New York, USA. 11.10 Describe the pictures. The questions may help you. a room in the **MAK Hotel, Sweden a suite in “*"888 Hotel, Tuscani, Italy — Describe the two hotel rooms, ~ Can you classify which hotel the two rooms belong to? ~ What kind of services are offered the guests in these hotels? — Who would you recommend these rooms to? 11.11 Act out the following situations: 1. You work for Tour-inform, Budapest. You have to re — The caller is attending a two-day conference accommodation for and restaurant. spond to telephone calls. ; in Budapest. He is looking for 4 group of 20 tourists. His requirement includes a parking lot 2. You are a receptionist of a hotel. Two famili ing i they would like to undertake some fiee-time activites topes ae oem hotel and the ime activities together. rr i i i They would like to know what kind of outdoor and indoor games are organized — Give the exact time and location of the Programmes. — Help to find the most suitable ones for the children. 148