Unit 12 Hotel Careers Ler'sfind out how the word ‘career’ is defined by the Oxford Dictionary: noun: eareer; plural noun: careers ~ an occupation undertaken for a significant period of a person's life and with opportunities for progress “he seemed destined for a career as an engineer like his father” synonyms: profession, occupation, vocation, calling, employment, job, line, line of work, walk of life, position, post, sphere “he spent three years training for a business career” (http://www.oxforddictionaries.com) 12.1 List the adjectives one needs in order to work in a hotel. Discuss why and try toadd some. patient, rude, persistent, friendly, team-player, talkative, generous, kind, cheerful, determined, stubborn, accurate, honest, disorganized, organized, loyal, polite... 12.2 Let us read about Roberto Pajares who has a successful career in hospitality industry. Some parts of the text are missing. Choose the most appropriate part from the list. ere is one extra part that you do not need. How I got here - Roberto Pajares, GM, the Trafalgar : Roberto Pajares, 35, is the manager of Hilton's best-kept secret, the Trafalgar eas London, Located in the city’s famous square of the same name, ____{ the swish, eee fi was the former headquarters of luxury cruise line Cunard. The Trafalgar i a lifestyle hotel and has at its heart the Rockwell bar and restaurant. fi 2), with local design Lacking even a hi f dis (2), veal d en a hint of Hilton branding,—————_—___ a students sores their work on its walls and a strong walk in trade, especially in the venings, London-b en’ i er is a Four Sea d i “born Pajares’s Spanish father eats orector of lente sag Hotel, but he says he wasn't pushed’ fo J Industry, (3). “See ee Re ‘ a rae al er took the choice soon after this eee ey fe aoe in hotel ie eae at the University of Surrey to sons veteran and former managing join the hospitality 15112 Hotel Careers Operational role Although useful, ____(4), and argues “getting stuck in”in an operation, i role is probably just as useful initially. Either way, _____________(5), Egypt and Athens followed, but Pajares found himself attracted to the buzz surrounding the restaurant scene, and the Conran BOup in particular, back in London. In 2000 he was appointed pre-opening general manager of Conran’s Cog d’Argent before graduating to the company’s operation at the Great Eastern hotel, also in the capital, in September 2000. Pajares was director of operations for Conran at the Great Eastern when Hyatt took over at the start of 2006 and, having been there for more than five years, decided to move on, arriving at the Trafalgar shortly afterwards. “Thad put a lot into the restaurant at the Great Eastern and just felt it was time to move on,” says Pajares, “There simply comes a time when it’s important to look for that next step.” ‘The lowdown ‘The Trafalgar Hotel, London, bas... Bedrooms: 129 (two suites) Staff: 70 Rack rate: £279-£309 Annual turnover: E9m Occupancy: 80% Customer mix: 70:30 business to leisure Pajares’s key skills and duties cost control and revenue management; ability to combine creativity with pragmatism; leadership; (6). (www.caterersearch.com) A) roles in food and beverage abroad with InterContinental in Dubai B) he saw the real benefit of this later on Dae C) reduce the amount of travelling he had to do D) choosing it himself after a summer job at the cit igi idge’s hotel E) home to Nelson's column : oe eae F) the bar is a stylishly understated space G) attention to detail, eye for latest trends and hotel fashions it PSs Sahe *5212 Hotel Careers 23 Find the jobs for the definitions. Fill in the box below, comes guests and helps th ; A) He/She we and helps them to check in, when they check makes sure they settle their bills. You take messages and put aa ae sitet You take and give out keys. You inform guests about servi iliti You have to deal with all kinds of questions and complaints, eee B) He/She is helping guests, for example by giving them advice about local restaurants, eisure activities, cultural events. Z C) He/She has to make sure that everything in the guests’ room is in order. D) He/She prepares delicious cocktails and coffees. E) He/She recruits new staff for the busy peak season. F) He/She organises free-time activities for guests in the hotel and entertains them, according to their age group. G) He/She organises for instance wedding receptions and other events in the ball room of the hotel. H) Someone who is responsible for cooking. I) He/She works at the front office and deals with reservations. J) Ifyou find that something does not work in your bathroom, he will fix it for you. 1. | Bartender 2 Concierge 3. | Chef 4 | Receptionist | 5 | Animator/Entertainer . Housekeeper __? | HR Manager Ke ne Assistant ee Pt 15312 Hotel Careers 12.4 In this task you have to answer the questions about a job vacancy o in hotel industry. é 1. What kind of job opening has arisen? 2. What are the hotel facilities? 3. Which skill is required? 4, In what way should you help the General Manager? 5. What does the salary depend on? 6. What are the conditions of applying for this job? 12.5 Discuss which positions belong to front office and which to back office. receptionist, director of sales/marketing, administration, accountant, concierge, cashier, reservations clerk, central reservations Front Office Back Office 12.6 What does an animator/entertainer do? Choose from the following verbs: Find jobs for the other verbs. organises indoor/outdoor games, welcomes guests at the entrance of the hotel, motivates guests to participate in fun, deals with reservations, sorts guests’ mail, organises/supervises sport activities like diving, scuba diving, archery, wind-surfing, kite surfing, tidies rooms, gives information about the nearest city12 Hotel Careers Animator/1 Entertainer: Other jobs: Define the words ‘animation’ and ‘animated’. 12.7 Act out the following situations: LYou are a HR Manager of a 4-star hotel and meet a graduate who is interested in vacancies at your hotel. Describe the following positions: ~ Animator/Entertainer ~ Reservations clerk ~ Director of Events Management 2.You are a graduate and would like to work as a receptionist at the same hotel. Ask the HR Manager about your duties: ~ Detailed job description/responsibilities ~ Working hours ~ Language knowledge required ~ Paid holiday ~ Career prospects ~ Uniform ~ Who to report to ae. ™omentin the hotel: porter and chambermaid. You give Ceti". Jobs on the telephone and ask the applicants t0 hand in their written app -12 Hotel Careers 12.8 Look at the pictures and describe them. Speak about the job relate requirements, skills, experience. 12.9 Speak about your future hotel job and describe your motivation, skills and qualifications. 12.10 Writing. Job Advertisements/Adverts/Ads. Job vacancies appear in all the media, radio, TV, the Internet. In newspapers and magazines abbreviated forms are used. Write the full advert for the following: Wntd PA ft. ht! GM. Gd slry. 5-day wk, hrs 9-5, usl bnfts. 1, Start with a covering/cover letter. 2. Attach this to your BrE. Curriculum Vitae in AmE resume. A letter of application should have 4 parts: ~ reason for writing ~ factual information about the applicant ~ further information about personality and interests — information about availability 15612 Hotel Careers peal this cover letter and choose the best words for the aps. 38 Westwood St. Bournemouth | Dorset | BD45 UJ6 25" April 2008 | Ms M. Stewart HR Manager InterContinental Hotel Groups 5 High St. London WS1 DL78 Your Ref: LA 134/8 Dear Ms Stewart ish to apply for the (1) advertised in the Guardian on 10® April for a Personal Assistant to the Marketing Director. As you will see from my. (2) Iam currently Personal Assistant to the | Marketing Manager of a small enterprise. In addition to the day-to-day administration | work, T represent the Marketing Manager on some (3) and I am delegated to take certain policy decisions in his absence. Ispeak fluent French and Russian, and use both languages in the course of my work. Tam particularly interested in this (4) as I would like to become more involved with a hotel group and 1 am familiar with some of your hotels in Europe. If there is any further Sontact me, I look forward to hearing from you. (5) you require, please do not hesitate to | Yours sincerely Surah Collins(Ms) Ene. CV 7 fice job B) empty profession ©) vacancy “omy en 4) a B) occasions me 3 pile B) workplace nce information B) question 15712 Hotel Careers CY. in with bri details, followed by a short deseri i nto begin with brief personal details eis theaielovnient history, skills and qualifications. Here is a typical Cy, tion of Sarah Collins Personal Assistant Date of Birth Address Telephone Email Profile Education Work experience Interests My main interest is travel, outside work. I travelled extensively in Africa. I also enjoy House Music. References Michael Keith Bertram Cheeney Sales Director Principal Cyntix ple King Edward School 43 Wilson Rd 72 London St Manchester Manchester 29 August 1991 38 Westwood St Bournemouth Dorset BD 45 UJ6 (44) 2548976 swestw@gmail.com A highly motivated, organised and accurate personal assistant with experience in administration work. Insight into marketing. A good team-player, can work under pressure with good problem solving skills, 2011-2013 College for Business and Tourism 2005-2010 King Edward’s School, Manchester A levels: Russian, French 2014 PA of Sales Director at Cyntix ple 2010-2013 weekend receptionist in a 3-star hotel lob interview. With the help of these points ~ Speak about yourself, act out a job interview, ~ Speak about your qualifications and skills. ~ Why do you want to leave your present job? ~ What are your strengths and weaknesses? ~ Do you have questions about the position? 15812 Hotel Careers 7,11 Act out the following situation: 42. je A: | ic ware the director ofa three-star hotel and you interview an applicant for the position fo fa receptionist. Describe the work and ask the applicant about his/her studies, language : 5 «kills, experience. “el for a job as a receptionist and you are invited to a job interview. Speak about yourself (strengths and weaknesses) and ask questions about the job. VOCABULARY lek accurate oe aprélékos applicant yet application form oe irlap Ae. gondoskod6 Shece bejelentkezés aes kijelentkezés ae hatdrozott aoe rendezetlen, kaotikus disorganised eee essential, be to fill in AiGe ce bokezi, jéindulatt ae yégz6s hallgaté graduate a Bee esl chao becsiiletes honest ve es implementation re Pann: életstilus lifestyle Bee Patient a ere udvarias Polite a Property. ate Tack rate een ae megbizhat6 liable aoe : Tesourceful Ae re kitett, bemutato Pi Keszses a elegans oat makacs Stubborn *12 Hotel Careers turnover vacancy annual turnover to be in charge of to be responsible for customer mix financial awareness to hold a valid license hospitality industry implementation of strategic plan it is beyond question it is time to move on performance related bonus the hotel boasts over 160 rooms to take a choice 160 forgalom betéltetlen allas EXPRESSIONS éves bevétel felel6s valamiért felelés valamiért vendégek dsszetétele pénziigyi tudatossag érvényes engedéllyel rendelkezik vendégltdipar stratégiai terv kivitelezése nem kérdéses ideje tovabb lépni teljesitmény aranyos jutalom szalloda 160 szobaval biiszkélkedik valasztani