Scribd Logo
Upload

Welcome to Scribd!

  • 31 views

    Tourism and Catering Unit 14

    Uploaded by

    nutelli
    Preparation for B2 oral language exam (English-Hungarian)

    Copyright:

    © All Rights Reserved
    Download as PDF or read online from Scribd
    Flag for inappropriate content

    You might also like

    Tourism and Catering Unit 14

    Uploaded by

    nutelli
    31 views10 pages
    Preparation for B2 oral language exam (English-Hungarian)

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    Preparation for B2 oral language exam (English-Hungarian)

    Copyright:

    © All Rights Reserved
    Download as PDF or read online from Scribd
    Flag for inappropriate content
    Download as pdf
    31 views10 pages

    Tourism and Catering Unit 14

    Uploaded by

    nutelli
    Preparation for B2 oral language exam (English-Hungarian)

    Copyright:

    © All Rights Reserved
    Download as PDF or read online from Scribd
    Flag for inappropriate content
    Download as pdf
    of 10
    Unit 14 Travel Agency How does the Oxford Dictionary define the word ‘travel agency’? noun (also travel bureau) An agency that makes the necessary arrangements for travellers. Example sentences: - We made arrangements with a local travel agency to put together a package for the three of us - Frank, Charlie and myself. - To serve residents in the south of the country, it has cooperated with a travel agency to open the charter service. ~ Initially it was a corporate travel agency offering an online system to individual companies. (http://www.oxforddictionaries.com) 14.1 Look at the pictures and choose from the given words. Which items would you use at a travel agency? 8, : 9. dictari — Pencil sharpener, overhead projector, diary, slide projector nA = ee cai haahes tay, EC, headebone, fipcbart Punch, Hie cap, white fat ites glass, stapler, paper clip, wall chart . 14 Travel Agency 14.2 Find the differences between the words. Underline the correct words, M, the definitions to their meanings. 'A) We collected some glossy holiday brochure/prospectus. B) At the educational fair all universities displayed their brochures/prospectus, C) The new medicine was advertised on Jeaflets/prospectus. D) The latest edition of. IBUSZ catalogue/leaflet contains new holiday destinations, ate [catalogue leaflet, brochure, prospectus A B Cc D J 1.A book containing pictures and information about goods that you can buy. 2. A thin book giving information or advertising something. 3. A small piece of printed paper giving information or advertising. 4, A small book that advertises a college, university or business. 1 2 i) 4 14.3 In this task there are statements about the text. Choose the best option A), B),C) orD). Travel Agency A travel agency is a business that sells travel-related products and services, particulafy package tours, to end-user customers on behalf of third party travel suppliers, such * airlines, hotels, tour companies, and cruise lines. In addition to dealing with ordinwy tourists, most travel agents have a special department devoted to travel arrangements for business travellers, while some agencies specialise in commercial and business travell* Some agencies also serve as general service agents for foreign travel companies in different countries. Travel agencies became more commonplace with the development of commercial avi starting in the 1920s. Originally, the agencies largely catered to middle-class custo™*® but the post-war boom in mass-market package holidays resulted in travel ages” ie — a of ee towns, catering to a working class clientele looking 4 gent, that is to say selling travel produc, : they do" ee unles 14 Travel Agency ‘ority of travel agents have felt the need to prot ae posts of commercial failure, that Sieh a es the customers are guaranteed either an equivalent holiday to what arian thi = : ei refund. Many British agencies are bonded with IATA (International siete sociation) for those who issue their own tickets, ATOL (Air Travel Organisers Licence) feriase who order tickets in, or ABTA (Association of British Travel Agents) for those wyho sell package holidays on behalf of a tour company. failures With the advent of general public access to the internet, many airlines and other travel companies began to sell directly to passengers. As a consequence, airlines no longer needed to pay the commissions to travel agents on each ticket sold. Travel agents have applied dynamic packaging tools to provide fully bonded travel at prices equal to or lower than a member of the public can book online. As such, the agencies’ fnancial assets are protected in addition to professional travel agency advice. (www.wikipedia.org) 1, A) Travel agencies are retailers. B) Travel agencies are wholesalers. C) Travel agencies sell their services only to business people. D) Travel agencies are end-users of services and products. 2. A) Every travel agency deals with business travellers. B) Travel agencies offer only hotel accommodation for business travellers. ©) Almost all travel agents deal with business travellers. ? D)Tour operators are devoted to make travel arrangements for busines 3 pet agencies became popular with cruising. ) Mass tourism started with the first flights. ie affluent travellers could afford sea holidays. efore 1940s package holidays started. 7 . patel product is bought at the beginnit s travellers. ing of the season- ey only buy a travel product on customer's request oni rie D) me agencies Phase different travel products only es the high se Say tavel agencies have different products and services in : Dart es sell directly tickets to their customers: 9 sell their tickets cheaper to travel agencies. Binge ga do not deal with airline ticketins- ne commission form airlines. agencies work without requesting comms" 01 14 Travel Agency 14.4 Listen to the text about a travel agent’s work and decide if the statements are true (T) or false (F). 1. Planning a holiday may turn out to be irritating and time consuming. 2. There is not a vast choice of travel options. 3. Travel agencies may not be able to give information on customs regulations, 4, Travel agents may visit resorts to be able to recommend hotels and restaurants, 5. Travel agents receive commission from airlines. 6. Travel agents work always long hours during high season. imei | 5. 6 14.5 Vocabulary recycling. Connect the given words to complete the expressions, constantly changing, to sort out, assess, provide information, currency, hotel, domestic, increasing A) face competition B) ratings ° airlines D) exchange rates E) on customs regulations F) airfares Gc) travel options H) the travellers’ needs 14.6 Some words are missing form the text. Choose the m: iate word : ie ost appropriate from the list for each gap, there are two words you do not need. 4 Holidays in Vietnam Baek one of our comprehensive, worry-free holidays in Vietnam, Cambodia or Laos three, and you will experience tourism as it ought to be. Do you prefer having °°, (1) to choose your own dates, times, locations, activities travelling companions? Would you like an exciting i ad? : peti ira yss...(2),. silk th isation a" level of service that you thought had vanished fowwee ie, ee ere 1 te Haivenu Classic’ Tours range from excellent coastal (4) on copie beaches to strikingly different Christmas vacations to escape the drizzle and gio" December in Europe. 174 14 Travel Agency ted will not have to put up with places that do not interest you, because you can decide when and where you visit, we will take the (5) you choose and:link a together to create a seamless Programme that avoids time wasted in unnecessary tavel. You will see the varied faces of V' ietnam- the history, the culture, the land of natural (6), the emerging commercial power, the rural tradition and encounter its people. (www:haivenu-vietnam.com) | surroundings, beauty, freedom, elements, itinerary, route, vacations, place 14.7 Choose the five unavoidable characteristics for a tour guide. Justify your choice and discuss it in groups. |pessistent, punctual, accurate, ambitious, cheerful, sophisticated, intelligent, smart, resourceful, patient, polite, kind, determined, cooperative 14.8 Who is a tour guide? A tour guide is a person who leads groups of people around a town, museum, or other tourist venue. The tour guide provides a commentary on the features and history of the location, The tours can be as 30 minutes to extended periods over many days. Considerable importance is placed on the guide's knowledge of local stories, history and culture depending on the location of the tour. Tourguides also lead groups as part of a package holiday into countries where they speak different language, these guides act as interpreters for the group and as representatives Sfthe holiday company. Importance is placed on the guides knowledge of the languages, "vel documentation requirements and cultural differences. pe 5 itis quite usual to have a guide at the destination, located at the resort, offering Programmes for the visitors. they want and been more discerning about what cen on a tour will realise b 1). Everyone who has ever weit the job of Bs cose ss be. You not only have to be an

    You might also like