Department of Defense Maintenance Symposium Oct.

2005

Presented by

Robin Wohnsigl
President – Customer Services

Human side of innovation

 Encouraging Innovation & Change

• Get employees
involved in the
process
• Make employees feel
important
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

• Show employees
they make a
difference
 Example 1: the F117

• Old: Air Force

provided lowest
price tools, not
lowest cost

• New: Quality,
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

warrantied tools
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

Example 2: Northwest

• Entry Into Service

• Dispatch Reliability
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

Example 3: Air Canada

 A380 technology benefit
New flight controls architecture:
dual Hydraulic/Electric (2H/2E) Modular
- Lighter, smaller 5000psi hydraulic system avionics:
- DMC, reliability benefits - DMC benefits
- Improved redundancy - Easy upgrades

Advanced materials Variable Frequency

(25% by weight): electrical power generation
- Weight benefits - Step change in reliability
- In selected airframe areas - Lighter, simpler, DMC benefits
- Less inspections
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

Cockpit
- more interactive
- meaningful innovation
- Family cockpit (CCQ / MFF)
State-of-the-art
Onboard information system aerodynamics
- Lower fuel burn
(OIS/NSS) - Lower noise
- Less paper cockpit - Operational performance
- Improved connectivity, lower DMC

State-of-the-art technology, driving down costs

 AIRBUS World – A portal to Airbus

 Single point of access to all on-line services made

available by Airbus

– Airbus On-Line Services (AOLS)

– Spares.airbus.com
– eRooms
– Customization & Delivery Information Systems

 Development of on-line services in line with the

business needs of customer-facing functions
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

 Consistency in the range of on-line services offered

to customers across Airbus
AIRBUS World – Home page

Access to service information card Access to services

 What is Airman ?
AIRMAN

AIRcraft Maintenance ANalysis

Ground-based software dedicated to optimizing the
maintenance of Airbus fly-by-wire aircraft equipped with:

On-board maintenance system

Real-time communication system
(ACARS/ATSU)
Current aircraft covered by the system:
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

A318 / A319 / A320 / A321

A330 / A340
A380
 AIRMAN strengths

9Innovative tool for the maintenance of new generation aircraft

9Efficient trouble shooting assistant
9Correlation with logbook entries
9Follow-up of maintenance actions
9Reduces maintenance-related delays and disruptions
9Projected cost savings from start up
9Brings benefits to the whole maintenance process
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

9Allows automatic follow-up of a whole fleet

9Easy to use
 What is Airman ?
AirN@v

AirN@v
Single tool providing enhanced consultation & navigation
functions for a wide range of technical data

Hybrid DVD/Web-based technology

Current aircraft covered by the system:

A320 family, A330/340 available

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

A300-600/A310 trial phase begun

A380
 AirN@v

Across the maintenance process

Maintenance Repair Shop Planning Engineering

• AMM • SRM • CMM Airbus • MPD •AOT, FOT
• TSM • NTM • DRM •OIT, SIL
• IPC • DFPRM* •TFU, OEB
• PIPC (first A380) •SB, VSB
• AWM •MOD, MP
• ASM •AD, CN
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

• AWL
• ESPM EDCI

A320/A330/A340
•CML •CML •CML A300-600/A310 end of 2004
Associated
Associated A380 by end of 2005
Data
Data • SM • SM • SM
By end of 2005 first on A380

• IFE Supplement* * under investigation

 A350: Taking A380 innovation farther

Maintenance Program Line Maintenance

•fewer fatigue related tasks
•improved trouble shooting
•extended check intervals
•AIRMAN as standard
•optimized for long haul operation Structure
•intelligent use of AL-Li alloy Fuel System
Cabin •CFRP wing structure •significant system simplification
•improved cargo loading system •reduced number of components
•cabin maintainability improvements

Air Conditioning
•system simplification
•deletion of pneumatic back-ups
•trend monitoring on all exchangers
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

Bleed system
•application of A3456 fully electric External lighting Landing Gear, wheels, tires, brakes
regulated system
•new A380 technology (HID, LED) •new, simplified design
•better reliability, easier trouble- lights
shooting •no shortening mechanism
•improved reliability, lower costs
 Leveraging Innovative Commercial Support
Practices
• Germany and Canada benefit from
commercially-based support
approaches for their A310 MRTT
• The UK and Australia will also
A310 MRTT benefit from commercially-derived
support approaches for their
AirTanker and A330 MRTT
• A330 Dispatch Reliability at 98%+

98.7%
A330 MRTT – Australia
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

AirTanker – UK
 Leveraging Innovative Commercial Support
Practices
PDM Cycle Provides
AIRMAN System
Higher Aircraft Availability
A330 Offers Superior Increases
Inherent Supportability Operational
Reliability While
Decreasing Costs

Proven, User
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

Friendly, Integrated
Digital Tech Data World Wide Supply Proven Training Proven
Support Network Infrastructure Partnership
Approach
Commercial
CommercialSupport
SupportInnovations
InnovationsAdaptable
Adaptableto
to
Support
SupportExisting
ExistingMaintenance
MaintenancePractices
Practices
 Conclusion

• Get employees involved in the process

• Make employees feel important

• Show employees they make a difference

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Department of Defense Maintenance Symposium Oct. 2005

Robin Wohnsigl
President – Customer Services

Human side of innovation