STURDY MEMORIAL

H O S P I T A L
I Am
Sturdy

2016
ANNUAL REPORT
 PRESIDENT’S
MESSAGE
2016
Dear Friends,
As I reflect back on Fiscal Year (FY) 2016, it is quite clear
that this year was one for milestones. We began expansion
projects to enhance access to our services while creating
more private rooms for our inpatient units. In addition,
we focused on ways to enhance our already strong quality
assurance program while further establishing relationships
with key community leaders and health care providers to
better provide care and services to our patients.
These impressive achievements would not have
been possible without the commitment and support of
every member of our team, I would like to thank our
Hospital, Foundation and Board Members, leaders,
employees, volunteers, physicians, and all of our health
care professionals for their dedication and commitment.
Without your support, we would not be as successful as
we are today.
As I mentioned, this year was one for great growth. We
welcomed a new practice to Sturdy Memorial Associates,
Podiatry Associates of Plainville. Moreover, we purchased
the medical building located on Messenger Street in
Plainville, formerly owned by Care New England. This new
building will be home to Plainville Family Practice, The
Foxboro Center for Women’s & Family Health, and an urgent
care center. Construction began this year with an expected
occupancy date of fall 2017. To continue our establishment
of urgent care services, we also secured a location in South
Attleboro for a stand-alone urgent care center. Expected
occupancy for this location is in the spring of 2017.
Furthermore, the Hospital completed a new second floor
unit, the Mildred McCann Balfour Unit. This modern unit
enhances our capability to provide private rooms for our
patients. With this addition, our licensure has expanded
by four beds, and now enables us to provide 40 private
rooms to our patients and further increases our capacity
by 20 beds during periods of high inpatient activity. We
also began construction for our Outpatient Pharmacy
during this fiscal year with an expected opening of spring
2017. This endeavor will allow us to increase quality and
patient satisfaction while reducing readmissions.
To streamline recruiting efforts for Hospitalists, the
Hospital elected to acquire the hospitalist contract
previously in place prior to the close of FY 16, resulting
in the implementation of the Sturdy Hospitalist Group.
Before dissolving the contract we were steadfast in our
recruiting efforts which led to the successful hiring of a
complete physician and advanced practice clinician staff.
By taking ownership of the hospitalist group, we have
greater ability to ensure that we are hiring professionals
2 | ST U R DY M E M ORIAL HO S P ITA L | STU RD YM EM O R I A L. O R G
who share Sturdy’s values and who align themselves with
our mission - thus improving the continuum of care
for our patients while increasing patient confidence
and satisfaction.
In FY 2016 we continued to focus on ways to remain
a vibrant and independent hospital. As one of the few
remaining here in Massachusetts, it is important that
we seek out mutually beneficial relationships with other
care providers to identify ways to save costs together.
During the course of the year, Sturdy Memorial Hospital,
in collaboration with other independent hospital
organizations, developed the Massachusetts Value Alliance
(MVA) Corporation. This Alliance was created to allow
for significant cost savings by letting us negotiate as
a combined force rather than a single entity giving us
greater leverage and group purchasing power. Other owner
organizations that are a part of this include South Shore
Hospital, Emerson Hospital, Holyoke Medical Center, and
Southcoast Health.
As a key provider of health care in our local community—
quality and safety are two top priorities when delivering
care to our patients. Historically, we have had a strong
quality assurance program in place through the Quality and
Service Excellence Program (QSEC). As we move forward
in our second year with DNV-GL as our accreditation
organization and move toward ISO 9001, we have
re-examined our QSEC Program and identified ways to
improve our standards. Through this, the Quality Oversight
Committee was established, and after 27 years, our QSEC
program was retired. This improved committee is chaired
by Dr. Brian Kelly, our Vice President for Medical Affairs,
Medical Director and Chief Quality Officer with Dr. Brian
Patel, Chief of Ambulatory Services and Associate Chief
Quality Officer serving as the Associate Chair. This new
structure will streamline our quality assurance procedures,
resulting in even better outcomes.
In the clinical world, our Nurse Practice Forum developed
a new Nursing Practice Model. This model has three areas
of focus: Relationship-Based Care, Patient-Centered Care,
and Evidence-Based Practice. We also developed two New
Graduate Nurse Residency Programs to assist with the high
volume of new graduate nurses orienting on our units.
Five other residency programs were also developed in
other units in the Hospital. These programs aim to assist
new nurses in the transition from new graduates to
confident and competent nurses working within our units.
The principal goals for these programs are to reduce
turnover, increase our nurse retention rate while delivering
better patient care.
 During FY 2016 Sturdy suffered the loss of one of our dedicated,
and long standing senior leaders, Lisa McCluskie. Her loss was
profound and left a significant void in our leadership team. This
ultimately led to the restructuring of our senior management team
in the months following her passing. William Florentino, formerly
our Chief Development Officer was named Chief Marketing and
Development Officer and is responsible for the oversight of the
Marketing and Public Relations Departments and the Development
Operation for the Hospital and Foundation. Amy Pfeffer, previously
the Director of Budget and Reimbursement, was named the Vice
President for Planning & Business Strategy. As a member of the senior
leadership team, she will be working to develop, implement, monitor
and manage our strategic initiatives. Dr. Brian Patel also joined the
senior management team and was named the Chief of Ambulatory
Services and Associate Chief Quality Officer. In this role he has
assumed responsibility for our Occupational Health Service and also
plays an integral role in the reorganization of our quality program.
Sturdy continued its commitment to the community this year
through participation in family events as well as public health
education and screening programs. Highlights included our
HealthyChoices program for school children, Sturdy Day at Capron
Park Zoo, support of the LiveStrong Program, an initiative of the
Hockomock YMCA, as well as the creation of a scholarship program to
provide access to our local area YMCA’s Diabetes Prevention Program.
A full breakdown of all our community involvement is listed in the
Community Benefits section of this report.
We understand that the health of our community requires strong
collaboration. This year the Hospital proudly accepted a leadership
role in the newly formed Healthy Living Consortium, a Community
Impact Consortium developed by the Attleboro YMCA. Additional
leadership includes Attleboro’s Mayor, Kevin Dumas. The collective
goal of this consortium and its members is to improve health
outcomes for our community members in relation to barriers
that prevent them from living a healthy lifestyle. Areas of early
focus include childhood and adult obesity and addressing the
FISCAL YEAR 2016 STATISTICS
Patients Admitted - 7,318
Patient Days - 29,302
Births - 723
Average Length of Stay - 4.0 Days
Emergency Care Center Visits - 49,173
Mansfield Health Center Visits - 24,298
Occupational Health Visits - 13,070
Laboratory Tests - 572,201
Physical/Occupational Therapy Visits - 25,976
Radiology Tests - 41,281
Mammograms - 11,973
Ultrasounds - 11,442
Cardiac Rehabilitation Visits - 13,102
Pulmonary Rehabilitation Visits - 4,760
Wound Management Services Visits - 4,416
Employee FTEs - 1,007.29
Volunteer Hours - 71,841
*The printed version you may have received in the mail reported
the number of Respiratory Therapy Treatments rather than the
Pulmonary Rehabilitation Visits for Fiscal Year 2016.
The error has been corrected in this version.
opioid epidemic. The initial focus of the Consortium’s efforts will
be on Attleboro and Norton, with plans to extend to our other
communities as initiatives are developed and successes achieved.
With our long standing history in the community, Sturdy Memorial
Hospital has been the hospital of choice for the majority of residents
in our service area. I am proud to share that our volume remains
strong with an increase in the number of cancer patients seeking
care locally as well as the number of families delivering babies at
Sturdy. We are acutely aware that consumers are becoming savvier
when weighing health care options and we will remain committed to
ensuring that they feel confident in seeking care from our talented
and trusted physicians and staff. We will continue to identify ways
to improve accessibility to physicians and services leading to
comprehensive health and wellness within our communities.
Through dedication to financial diligence, Sturdy was solidly in
the black in FY 16, marking our 31st consecutive year of financial
stability. The bottom line attributable to current year operations
for the Hospital and its affiliates, the Foundation and Associates,
was $7,710,908. Operating expenses for the Hospital totaled $158.6
million. The Hospital delivered $5.1 million in uncompensated care
for services provided to those who could not or would not pay.
Additionally, the Foundation raised a total of $1,127,874 to support
our clinical and capital activities.
It gives me great pride to be able to share the accomplishments of
the entire Sturdy organization in 2016. As President and CEO, I have
a deep sense of gratitude to all of you for making Fiscal 2016 another
successful year.
Thank you.
Bruce S. Auerbach, MD, FACEP
President & CEO of Sturdy Memorial Hospital
ANNUAL REPORT 2016 CONTENTS
President’s Message | 2-3
Fiscal Year Statistics | 3
Community Heath Needs Assessment | 4-5
Community Benefits | 6-7
The Sturdy Society | 8
The Sturdy Legacy Society | 9
Employee Payroll Donors | 9
I Am Sturdy | 9
Accreditations & Licensure | 10
Leadership & Management | 11
Sturdy
I Am
ST U RD Y M EM O R I AL H O SPI TAL | 2 0 1 6 A N N U A L R EP ORT | 3
[ COMMUNITY HEALTH NEEDS ASSESSMENT ]

What makes up a community– is it the people, geographic location or the

shared interest of individuals? Here at Sturdy Memorial Hospital, we believe it is
all of the above and more. It is a sense of inclusivity and belonging which is what
we hope the residents of our communities feel.
As a community hospital, Sturdy takes
its role as a provider of health care to
continuously improve the health of our
residents seriously. Part of this requires
a deep understanding of what health
needs must receive the greatest attention.
In 2016 Sturdy conducted its second
Community Health Needs Assessment
in partnership with a leader in the field,
Holleran Consulting. This endeavor required
collaboration with key members of our
communities to develop both awareness and
shared responsibility of the issues identified.
This included members from our local
YMCAs as well as key leaders such as the
Mayor of Attleboro.
Extensive information was gathered from
those with expert knowledge within our
communities including public health care
professionals, social service providers, non-
profit leaders, business leaders, faith-based
organizations as well as others. In addition to
this, data was pulled from multiple sources
to provide insight as to who makes up our
community and what type of behaviors they
engage in that negatively effect health.
While Massachusetts is known to be one
of the wealthiest states in the country, it is
not immune to having populations that have
limited access to resources necessary to
maintain proper health and wellness. Here
in our service areas, nearly one third of our
residents spend 30 percent or more of their
gross income on their mortgage. For those
who rent, nearly half spend 30 percent or
more of their gross income on their monthly
rent. Taxes, utilities, food, childcare, health
care, and other living expenses can eliminate
much of a families income and leave little for
discretionary spending.
We also learned that individuals in our
local areas partake in behaviors that put
them at risk for health complications.
Behaviors related to smoking, poor diet and
poor exercise habits were prevalent. In our
areas, the percentage of adults who smoke
is 19 percent, which is above the national
benchmark for smoking habits by five
percent. Our high rate of smoking is reflective
in the high incidence of lung and bronchus
cancer found within our communities.
Moreover, when looking at Bristol County,
27 percent of adults 20 years of age and
older fail to engage in any exercise activity.
This, in combination with poor food choices
has resulted in a high percentage, nearly 28
percent of adults, being classified as obese.
Obesity is not a cosmetic concern, rather
it is a disease diagnosis directly related to
conditions such as the development of heart
disease, stroke, type 2 diabetes and certain
types of cancer.
As a Hospital, we are woven into the fabric
of our communities and remain committed
to addressing the health needs of those
who reside within them. Findings of our
research brought to light that our primary
health needs focus on five areas: cancer,
obesity, diabetes, mental health/suicide and
substance abuse.
While we have been diligent and steadfast
in disease prevention and education over
the years, with this information we are
able to develop strategies to further bring
awareness, education and prevention to the

4 | ST U R DY M E M ORIAL HO S P ITA L | STU RD YM EM O R I A L. O R G

 Weight Management at Sturdy Memorial
With the known prevalence of obesity in our local communities
Sturdy launched the Wellness Weight Management Program in
April of 2016. This Program specializes in providing medically
supervised exercise and nutritional services while offering both
surgical and non-surgical interventions to meet the specific needs
of every patient. Additionally, already established services within
the Hospital such as Diabetes Management, Nutrition Counseling,
Pulmonary Rehabilitation, Cardiac Rehabilitation, and Wellness
Exercise are offered based on an individual’s needs. At the close
of the fiscal year, in just five short months nearly 200 patients have
been a part of this Program. In addition to medical weight loss
management, patients also have access to surgical and non-surgical
procedures. For those who are candidates for surgical weight loss,
Sturdy developed a relationship with Brigham and Women’s Center
for Bariatric Medicine. For these patients, surgery is conducted
very issues that are affecting individuals in at one of Brigham’s locations, with all pre-and post-operative
our communities. We want to ensure that care completed at Sturdy, affording our patients ease of access to
we continue to provide information on the these procedures.
importance of healthy lifestyle choices and
behaviors and further educate our residents
about the programs we have in place to
address health concerns.
Cancer Care at Sturdy Memorial
Our Comprehensive Cancer Care Program
As we work to implement strategies to continues to provide excellent services to
address the identified health needs of our members of our community. This year we
service area, we will continue to work with
our physicians and medical staff to make welcomed Dr. Asma Latif, who specializes in
certain that referrals are being made to services gynecologic and breast cancers. This has aided
already in place while also collaborating with us in our efforts to treat breast patients locally.
available community
Our Cancer Rehabilitation Program has expanded
resources. We
understand that their efforts to include pre-habilitation in addition
creating a healthy to their already established rehab services to
community requires further assist patients in improving their strength prior to undergoing
a cross-sector of
collaboration and cancer treatment. By the end of the fiscal year, which represents only
we look forward to 10 months of our oncology reporting period, Sturdy treated nearly 80
working with other percent of the cancers diagnosed here at Sturdy.
key leaders of our
communities to create
a healthier and more
vibrant population.

ST U RD Y M EM O R I AL H O SPI TAL | 2 0 1 6 A N N U A L R EP ORT | 5

 Gloria Gemma Hope Bus
Community Benefits
AARP Driver Safety Program
Adult & Infant CPR
Advanced & Basic Cardiac Life Support
American Cancer Society Relays for Life
American Heart Association Go Red Day
Attleboro Expo for the Senses
Attleboro Halloween Party for Children
Attleboro High School-Based Health Center
Attleboro High School Senior Class Project
Attleboro Winter Night Festival
Attleboro YMCA Health Fair
Babysitter Training
BCC Career Exploration Day
Bishop Feehan High School Career Day
Bladder Control Informational Sessions
Blood Drives
Blue Plate Dinner Specials
Breast Cancer Support Group
Breastfeeding Classes & Support
Breathing Club
Cancer Care Coordination Services
Cancer Information Line
Cancer Professional Education Program
Cancer Screenings
Cancer Support Group
Cancer Survivors’ Day
Cardiac Rehab Educational Lectures
Childbirth Education Programs
6 | ST U R DY M E M ORIAL HO S P ITA L | STU RD YM EM O R I A L. O R G
Take Our Children to Work Day
Childhood Lead Action Project
Christmas Is For Kids
Diabetes Education & Support
EMS Education/Medical Oversight
Emergency Preparedness Awareness
Early Childhood of Attleboro
Family Fun Fair
Financial Assistance Counseling
Foot Screenings
Foxboro Employee Health Fair
Friends & Family of Patients with Cancer
Support Group
Future Nurses’ Day
Gloria Gemma Hope Bus
Health Agent Educational Meetings
Health Care Proxy/MOLST Form
Informational Sessions
Health Screenings
Healthy Cooking Demonstrations
HealthyChoices Program for
School Children
Heart Health Fair
Healthy Steps Dance Program for
Cancer Patients
Humane Society Cooking Demonstration
Infant Massage
Lactation Consultations
Lees Pond Festival
LiveStrong Program with YMCAs
Look Good, Feel Better
Lung Cancer Risk Assessments
Lymphedema Support Group
MADD Project Red Ribbon
Mansfield Arts in the Park
Mansfield Movies with the Stars
Mansfield Halloween Parade
Mansfield Summer Concert
Medical Mission to Costa Rica
Medical Mission to the West Indies
Medical Profile Cards
Multiple Sclerosis Support Group
National Multiple Sclerosis Society- Walk MS
New Moms Group
North Attleboro Back to School Shuffle
Norton Summer Concert
Nutrition Education & Outreach
Oral, Head, & Neck Cancer Screenings
Ostomy Support Group
Palliative Care Public Education
Pan Mass Challenge
Pastoral Care Program
Perinatal Bereavement Services
Physician Referral Line
Poison Control & Prevention Kits
Plainville Fall Festival
 Healthy Cooking Demonstration Heart Health Fair

Sturdy Memorial’s employees, medical staff, and volunteers are involved in a wide variety
of activities that benefit our neighbors. Following are some of the many programs we
participated in during Fiscal Year 2016.
Pregnancy & Infant Loss Support Group
Prostate Cancer Support Group
Providence Bruins – Pink in the Rink Night
Pulmonary Patient Social Activities
Reach Out And Read (ROAR)
Rehoboth Youth Soccer Opening Day
Safe Use of Medications Lectures
School to Career Credit for Life Fair
Seekonk Summer Concert
Uncompensated Care — $5.1 million for
those who could not or would not pay Serving Community
Organizations
United Way Campaign
Valet Parking (complimentary)
Volunteer Day Luncheon & Membership in, collaboration with, and
Student Essay Contest
appointments to the Boards of community
Walk for Hunger
Wellness Programs & Lectures organizations allows Hospital staff to
Wheaton College Practicum share their expertise. Sturdy proudly
WIC Health Fair contributes to more than 30 area Boards,
Wound Management Community medical associations, and service
Lectures & Newsletters organizations in our communities.
YMCA Healthy Kids Day (Attleboro,
Foxboro, North Attleboro, Seekonk)
Yoga Classes
Youth Mentoring Programs
I Am
Sturdy

Senior Spectacular
Sharps Disposal Program with
Area Fire Departments
Sibling Classes
Sleep Apnea & CPAP Informational Sessions
Speaker’s Bureau
Sponsorship of Families at the Holidays
Stroke Public Education Youth Sports Team Sponsorships
Stroke Support Group
* we serve medical and nursing students as
Student Intern/Extern Programs *
well as student interns from more than 50
Sturdy Day at Capron Park Zoo
schools and colleges.
Sturdy Kids Party
Supermarket Tours
Support of Local High School Science Fairs
Support of Local Food Pantries
Take Our Children to Work Day
The Literacy Center/BCC Collaborative
Tufts Cancer Walk
ST U RD Y M EM O R I AL H O SPI TAL | 2 0 1 6 A N N U A L R EP ORT | 7
 The
Sturdy Memorial Hospital recognizes the generosity of its staff,

Sturdy
community members, and its philanthropic partners through the
Sturdy Society. Sturdy Memorial Hospital is dedicated to its patients
through clinical excellence, exceptional service, and sound financial
management. The Sturdy Society contributions strengthen the already
Society successful formula of delivering top-notch health care while being
fiscally responsible through diligent management and financial
2 0 16 M E M BERS oversight, to benefit patients and the communities it serves.
Chairman’s Circle ($25,000+)
Lloyd G. Balfour Foundation, Milford E. Bliss* Friend ($500-$999)
Bank of America, N.A., Trustee The Boston Foundation Anonymous
Katherine S. Emard* Bristol County Savings Charitable Foundation, Inc. Cheryl and Peter Barrows
David J. Foley* Castro, Thresher & Oliveira, PC Leona H. Bizier
The Roddy Holden Kintzel Fund/ Community Connections Foundation, Inc. Richard V. Boucher
Vanguard Charitable Coverys Brainsky Levinson, LLC
Fred M. Roddy Foundation, Inc. Kevin and Kim Cryan Michael J. Carter
Jack O’Connor Cryan Landscaping Contractors, Inc. Benjamin Cavallo
Dellbrook JKS Latif and Attiya Chaudary
President’s Circle ($10,000-$24,999) Design Elements for Business Coca-Cola Enterprises, Inc.
Brewster Ambulance Service Ted Dion Coogan Smith, LLP
Dr. John J. and Marie H. Chiarenza* Donoghue, Barrett & Singal, PC Jane Coogan, Esq.
Mark Cuddy E. A. Dion, Inc. Virginia M. Coppola
Fb insure Richardson-Cuddy Attleboro EMCOR Services Northeast, Inc. Thomas H. and Eleanor Cuddy
Mr. and Mrs. Andrew Kelson Equity Alliance, LLC Dell Computer-Healthcare Division
Fidelity Investments Rick DiGiacomo
Innovator ($5,000-$9,999) Foster & Eldridge, LLP Heidi and Dr. Eugene M. DiGiovanni
Anonymous Franklin Templeton Institutional, LLC William J. Florentino and Timothy Allard
Bruce Auerbach and Robin Richman The Giving Fund Roger Forman
Demoulas Foundation Greater Attleboro Center for Steve Frank, D.O., F.P.
Greenwood Emergency Vehicles Dental Sleep Medicine Dr. Larry Greb
Mansfield Bank Charitable Foundation Gregg and Deb Hanson Robert H. Hanson
M.S. Company HarborOne Bank Heather S. Hardie, M.D.
Mr. and Mrs. Timothy J. O’Neill HES Advisors, Inc. Richard J. Harris
Income Research & Management, Inc. Holman Insurance Agency
Advocate ($2,500-$4,999) Johnny’s Produce, Inc. Dr. and Mrs. Kenneth R. Kaplan
Ashworth Awards Mr. and Mrs. Robert E. Kearney John and Kathy Korona
Bristol County Savings Bank Brian and Pamela Kelly Dan and Betty Larson
Joe and Buffy Casey Dennis and Michelle Kelly Liberty Mutual Foundation
Walter and Lynda Cekala LeachGarner Jeffrey Mann
Alex Cekala Dr. and Mrs. Mark Lebovits Marcam Associates
Curt and Mary Ellen Fauth Callum MacLean Marathon
Larson Tool & Stamping Company David C. Manoogian, Esq. Pamela Miale
William and Rose Larson Mansfield Bank Nadeau Corporation
Dr. Robert B. O’Donnell Medline Industries, Inc. National College Assistance Service
Pathology Associates of Mercer Dr. and Mrs. Brian Patel
Sturdy Memorial Hospital Inc. Sharon M. Mullane, M.D. Ralph Philosophe, MD
Mr. and Mrs. Ralph P. Schlenker Nihon Kohden Dr. and Mrs. Rudolph Pierce
Rich A. Smith, M.D. Nissan Village of North Attleboro Mark Robbin M.D. and Lois Robbin
Bob and Leslie Thresher The Norking Company, Inc. Philip W. Ruedi
T.R. Miller Company John O’Callahan Rick Salmonsen
F. Thomas and Patricia D. Westcott Foundation Park Anesthesia, Inc. Sturdy Memorial Hospital HIS Department
Mr. F. Thomas Westcott Donald A. Pierce, D.D.S. United Way
Willow Tree Poultry Farm Marita Prader Catherine M. White and Donald S. McGinty
Ridgeworth Capital Management Xfinity Center
Sustainer ($1,000-$2,499) Rockland Federal Credit Union
Anonymous Samsonite Corporation
A.I.M. Mutual Insurance Companies Schneider Electric
The Allied Group Sensata Technologies
Arden Engineering Constructors, LLC Shields Health Care Group
Attleboro Falls Family Dentistry Stericycle
Ayco Charitable Foundation Tufts Health Plan
Michael J. Baker Wasatch Advisors
I Am
Sturdy
Bank of America, N.A. Michael C. Wright William Florentino
Barrow, Hanley, MeWhinney & Strauss, LLC * Deceased Chief Marketing &
8 | ST U R DY M E M ORIAL HO S P ITA L | STU RD YM EM O R I A L. O R G Development Officer
 The
The Sturdy Memorial Foundation Legacy Society honors members of its community who
have provided for Sturdy Memorial Hospital in their estate plans. For decades Sturdy
Memorial Hospital has been the recipient of the generosity of special friends who have

Sturdy
furthered Sturdy’s mission of helping to deliver the best care possible to its patients.

Planned gifts for programmatic support, capital improvements, breakthrough technology

Legacy
and funds to assist the needy have allowed for Sturdy to improve its facilities and directly
help patients of Sturdy.

Society
2016 Sturdy Legacy Society Members Estate Gifts Received in 2016 For more information
Richard Correia Milford Bliss* about the Sturdy
William J. Florentino and Timothy A. Allard Dr. John and Marie H. Chiarenza* Legacy Society,
John E. O’Hara Katherine S. Emard* please call the
Sara Pheeney David J. Foley* Development Office
Alice Polley James Manninen* at (508) 236-8008

2 0 1 6 ME M B ERS Paul Turner

Jocelyn Various
Cynthia Irene O’Hare*
Grover and Edith Richards* * Deceased

2016 EMPLOYEE PAYROLL DEDUCTION DONORS

Richard A. Adetola Magnely Franjul Astrid R. O’Driscoll The management of Sturdy Memorial
Christina L. Alves Thomas J. Giglio Jeremy A. Paquette Hospital recognizes the generosity
Matthew J. Balasco Keith Gill Venessa Petit of its dedicated staff members
Cheryl R. Barrows Susan Johnson Russell R. Reeves that contribute through weekly
Mark R. Bedard Linda Katibian Melissa A. Reilly
payroll deductions in support of the
Leona H. Bizier Michael M. Link Susan Rogala
Deborah A. Silva
Hospital. These contributions totaled
Jennifer L. Botelho Kelly E. Lockwood
Monique J. Speicht more than $4,200 in 2016.
Cara A. Burdette Nina B. Maleiko
Joshua J. Carrier James J. Martin Susan L. Therien
Sandra J. Carrier Eva M. Morrison Joanna Young This collective philanthropic support helps to fund
Angela M. Carter-Greenough Karla P. Nardelli efforts supporting Sturdy’s four core values; Quality
Phyllis I. Day Martin Nugent of Care, Patient Satisfaction, Patient Safety, and Cost
For more information regarding contributions through payroll deduction,
and Efficiencies.
please contact the Human Resources Department.

At Sturdy, we strive to
be an organization
that doesn’t just
employ, but
empowers its
employees to
hold themselves
accountable for
their actions because
they have a sense of
ownership— a sense of
pride—in what they do each and every
day. Employees who embody ownership
do what needs to be done because they
expect it of themselves. At Sturdy, this is
reflective in our mantra, “I Am Sturdy.”
Joe Tye, author of The Florence
Prescription: From Accountability to
Ownership has said that people who are
simply just showing up to work view their
job description as a limit as to what they
are expected to do. People who own
their jobs take pride in their organizations
and see their job description as only the
minimum that they expect of themselves.
Those employees add their own efforts to
make a difference in the lives of customers
and coworkers.
“As Oncology nurses we take great pride
in the care that we provide. We express
empathy, compassion and kindness at
every interaction. We work hard to ensure
that our patients and their family members
are comfortable and know that the care
they are receiving at Sturdy is of the
highest quality, bar none.” - The Nurses of
the Oncology Department
Understanding that a culture of
ownership starts with a strong foundation
of core values, our leadership team
enhanced our Values Statement and
developed the four pillars of values that
define what we as an organization stand
for: Quality of Care, Patient Satisfaction,
Patient Safety, and Cost Efficient and
Effective Care. From these values, all
departments created their own subset of
values that reflect what they stand for as
a department.
“Our goal is to create a work environment
where every employee at Sturdy feels
empowered, engaged and committed
to their work,” says William Florentino,
Chief Marketing and Development Officer.
“People who embrace the idea that all
of our job descriptions include being
ambassadors of patient satisfaction at
every interaction, regardless of the title
displayed on our badge.”
“When we focus on taking ownership,
we as employees take every step
possible to reduce risks, this includes
following protocols when administering
medications or simply picking up a napkin
off of the floor to reduce a trip hazard.
Taking ownership of our actions as an
employee of Sturdy requires each and
every person to commit to the mission of
the Hospital and continuously seek ways
ST U RD Y M EM O R I AL H O SPI TAL | 2 0 1 6 A N N U A L R EP ORT | 9
to improve the patient experience, despite
the circumstance for their visit.” - The
Emergency Care Center Team
“Through our strong culture of ownership,
we seek and employ staff who are committed
to their work and the mission of the Hospital,
who are emotionally positive and feel
connected and passionate about the work
they do each and every day,” remarks
Bruce Auerbach, President and CEO. “We
encourage our employees to be confident in
taking initiative when there are opportunities
for improvement and who are not afraid to
collaborate and resolve issues that enhance
our quality of service.”
Through our strong foundation in a
culture of ownership, it is our goal that
our employees have a sense of belonging
and take pride in working at Sturdy which
encourages them to accept times of
challenge as windows of opportunity for
growth and improvement. Furthermore, we
hope to transcend our
commitment to ownership
and instill it upon our
patients, making them
feel assured in choosing
Sturdy Memorial as their
Hospital. We want them
to proudly state “I Am
Sturdy” much like Lydia
Goyette who confidently
chose Sturdy Memorial
for her Cancer Care.
 ACCREDITATIONS & LICENSURE AWARDS & RECOGNITIONS
2016
Sturdy Memorial Hospital is licensed by the American Heart Association and the
State of Massachusetts to provide acute care American Stroke Association Bronze
hospital services. Sturdy Memorial Hospital
and Silver Plus Achievement Award
is proud to be accredited by the following:
Harvard Pilgrim Health Care Honor Roll –
American Academy of Sleep Medicine – Sturdy Affiliated Physicians
Five Year Accreditation of the Sleep Lab Oncology Nursing Society Employer
American Association of Blood Banks Recognition Award
American College of Radiology The Leapfrog Group “A” Spring Safety Score
American College of Surgeons,
Commission on Cancer Three Year CORPORATE MEMBER
Program Accreditation American Association of Cardiovascular &
(accreditation maintained since 1988) Pulmonary Rehab (AACVPR)
American Diabetes Association – American Hospital Association
Education Recognition Certificate Massachusetts Association of Cardiovascular
Centers for Medicare & Medicaid Services – & Pulmonary Rehab (MACVPR)
Clinical Laboratory Improvement Massachusetts Coalition for the Prevention
Amendments (CLIA) of Medical Errors
College of American Pathologists (CAP) – Massachusetts Council of Community Hospitals
Accreditation of Laboratory Services Massachusetts Department of Public Health –
DNV GL Healthcare, USA, Inc. Southeastern Massachusetts (Region 5)
Intersocietal Commission for the Emergency Preparedness Consortium
Accreditation of Vascular Laboratories Massachusetts Hospital Association
Massachusetts Department of Public Health The Schwartz Center for Compassionate
Massachusetts Department of Public Health Healthcare
for Radioactive Materials U.S. Department of Health and Human Services,
Massachusetts Department of Public Health FDA Certified Mammography Facility
Designated Primary Stroke Service

“Sturdy’s MS Center really is an all-encompassing program. You can get all of your treatment in one place and
the coordination of care is great. Dr. Singhal is very knowledgeable, and he listens to you so that you can work
together towards improvement. The whole team is very helpful and watches out for what you need. I didn’t
want to be just another number, that’s why I chose Sturdy.” - Julie K., MS Patient

“I cannot speak highly enough of the Maternity department at Sturdy. I would recommend it to anyone having
a baby. Everyone in Maternity, from the doctors and nurses to the housekeepers and food service staff, was so
courteous, friendly, and good to me and my family. I had C-sections for both of my sons at Sturdy, so I had
to stay in the hospital for several days, but it was like being on vacation! I didn’t want to leave.
I received exceptional care, which I greatly appreciate.” - Jen T., Maternity Patient

1 0 | S T U RDY M E M ORIA L HO S P ITA L | STU RD YM EM O R I A L. O R G

 LEADERSHIP
and management
Board Members 2016 Sturdy Memorial
Associates, Inc.
SHV, Inc. Management
Officers Bruce Auerbach, MD
Karen Bodell President & Chief
President Executive Officer
Catherine White Cheryl Barrows
Chairman & Treasurer Vice President for
Human Resources
Betty Larson
Clerk Joseph Casey
Treasurer & Chief
Board Members
Financial Officer
Marco Arismendi
Bruce Auerbach, MD Amy Pfeffer
Betty Larson Vice President for Planning
Christopher Sweet & Business Strategy
Max Volterra
Catherine White Steven Frank, DO
Medical Director
Sturdy Memorial
Associates, Inc. William Florentino
Chief Marketing &
Officers
Development Officer
Mark Robbin, MD
President
Pamela Miale
Chief Operating Officer
Joseph Casey
Treasurer Sturdy Memorial
Foundation, Inc.
Pamela Miale
Board of Directors
Clerk
Officers
Board Members Ralph Schlenker
Bruce Auerbach, MD President
Steven Bensson, MD
Pamela Miale Robert Thresher
Mark Robbin, MD Vice President &
Ralph Schlenker Chair of the Board
Richard Smith, MD Marco Arismendi
Robert Thresher Treasurer
Richard DiGiacomo
Clerk
Board Members
Marco Arismendi
Bruce Auerbach, MD
Patricia Cochrane
I Am Sturdy Frank Cook
Joseph Casey Dwayne DeMond
Treasurer & Chief Richard DiGiacomo
Financial Officer Ted Dion
Mayor Kevin Dumas
Steven Frank, DO
Laura Gignac
Brian Kelly, MD
Dennis Kelly
John Korona
Thomas Noel, Esq.
Mark Robbin, MD
Ralph Schlenker
Robert Thresher
Michael Thursby, DO
Catherine White
Sturdy Memorial Sturdy Memorial
Hospital Medical Hospital
Staff 2016 Senior Management
Executive Committee Bruce Auerbach, MD
Jean Siddall-Bensson, MD, President & Chief
Internal Medicine Executive Officer
President & Chair
Brian Kelly, MD
Sturdy Memorial Hospital Richard Smith, MD Vice President for
Board of Managers Vice President Medical Affairs and
Officers Medical Director
Robert Thresher Steven Frank, DO
Chair of the Board Immediate Past President Cheryl Barrows
Vice President for
Joseph Casey Jonathan Shapiro, MD
Human Resources
Treasurer Secretary/Treasurer
Joseph Casey
Richard DiGiacomo Brian Kelly, MD
Treasurer & Chief
Clerk Medical Director
Financial Officer
Board Members Brian Patel, MD
William Florentino
Marco Arismendi Ambulatory Care
Chief Marketing &
Bruce Auerbach, MD Development Officer
Mark Lebovits, MD
Patricia Cochrane Anesthesiology
Frank Cook Brian Patel, MD
Dwayne DeMond Manuel Paz, MD Chief of Ambulatory
Richard DiGiacomo Hospitalist Group Services & Associate
Chief Quality Officer
Ted Dion Kenneth Kaplan, MD
Mayor Kevin Dumas Imaging Pamela Miale
Steve Frank, DO Chief Operating Officer
Laura Gignac Sharon Mullane, MD for Sturdy Memorial
Brian Kelly, MD Family Practice Associates
Dennis Kelly
Glenn Tucker, MD Robin Morris
John Korona
Internal Medicine Vice President for
Thomas Noel, Esq.
Mark Robbin, MD Lawrence Greb, MD Clinical Services &
Ralph Schlenker Obstetrics/Gynecology Integrity Officer
Robert Thresher Amy Pfeffer
James Snead, MD
Michael Thursby, DO Vice President
Orthopedics
Catherine White for Planning &
Richard Smith, MD Business Strategy
Pathology
Marita Prater
Danielle Dunetz, DO Vice President for
Pediatrics Patient Care Services &
Marcy Bernstein, MD Chief Nursing Officer
Surgery
Peter Fay, MD
At-Large Member
Jonathan Croopnick, MD
At-Large Member
Matthew Plosker, MD
At-Large Member
Bruce Auerbach, MD
Chief Executive Officer
(Ex Officio)
We welcome your comments and suggestions on
issues or services. Please send them in writing to:
Sturdy Memorial Hospital
Attn: Public Relations Dept.
P.O. Box 2963
211 Park Street
Attleboro, MA 02703
ST U RD Y M EM O R I AL H O SPI TAL | 2 0 1 6 A N N U A L R EP ORT | 1 1
 Non-profit Org.
U.S. Postage
PAID
Providence, RI
Permit No. 607

ST U R D Y M EMO RIA L HO SPITA L

A M A Z I N G MEDICINE
SURPRISINGLY CLOSE
“ As a key provider of health care in our local community—quality and
safety are two top priorities when delivering care to our patients.
Bruce S. Auerbach, MD, FACEP
President & CEO of Sturdy Memorial Hospital ”
www.sturdymemorial.org
On the Cover (left to right): Jason Tucker, Human Resources; Amy Bayly, RN, Emergency Care Center; Melissa Carpenter, RN, Intensive Care Unit; Dr. Bruce Auerbach, President and CEO; Nathaniel Adams, Environmental Services;
Dr. Nithin Karanth, Gastroenterologist; Jason Dahl, Food Services; Jensine Quealy, RN, Labor and Delivery; Generva Lawrence, Respiratory Services; Jamaine Santos, Human Resources; Jill Horan, Wound Management Services.