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  • Dispute Transaction Form

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    Ali Naeem Sheikh
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    This dispute transaction form allows a customer to dispute a transaction on their credit or debit card. The form collects details of the disputed transaction such as date, amount, and merchant name. It also asks the customer to select a reason for disputing the transaction from options like unauthorized transaction, cancelled transaction, goods/services not received, etc. and provide any supporting documentation. The form then collects contact and account details of the cardholder to identify them and their account. A note at the bottom informs customers that they can check the status of their dispute and that temporary credits may not be provided during an investigation.

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    This dispute transaction form allows a customer to dispute a transaction on their credit or debit card. The form collects details of the disputed transaction such as date, amount, and merchant name. It also asks the customer to select a reason for disputing the transaction from options like unauthorized transaction, cancelled transaction, goods/services not received, etc. and provide any supporting documentation. The form then collects contact and account details of the cardholder to identify them and their account. A note at the bottom informs customers that they can check the status of their dispute and that temporary credits may not be provided during an investigation.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    148 views1 page

    Dispute Transaction Form

    Uploaded by

    Ali Naeem Sheikh
    This dispute transaction form allows a customer to dispute a transaction on their credit or debit card. The form collects details of the disputed transaction such as date, amount, and merchant name. It also asks the customer to select a reason for disputing the transaction from options like unauthorized transaction, cancelled transaction, goods/services not received, etc. and provide any supporting documentation. The form then collects contact and account details of the cardholder to identify them and their account. A note at the bottom informs customers that they can check the status of their dispute and that temporary credits may not be provided during an investigation.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    DISPUTE TRANSACTION FORM

    Contact Center & Customer Care Fax#: 021-99217448


    1st Floor, UBL Warehouse Building Email: customer.services@ubl.com.pk
    Mai Kolachi Road, Karachi.

    DISPUTED TRANSACTION DETAILS


    Transaction Date Amount (Rs.) Amount ($) Merchant Name

    REASONS FOR DISPUTE


    Cardholder did not participate or authorize transaction
    Unauthorized internet/mail/phone order transaction
    Duplicate/multiple billing
    Cancelled transaction/membership .................. need proof of cancellation communication with merchant
    Amount altered .................................................. need evidence of actual transaction amount
    Credit not received ............................................ need credit voucher
    Cash not dispensed from ATM
    Goods/Services not received ............................ need proof/details of communication with merchant
    Goods/Services not as described ..................... need proof/details of communication with merchant
    Returned the goods ........................................... need proof/details of communication with merchant
    Paid by other means .......................................... need proof/details
    Comments

    CARDHOLDERS’ DETAILS

    Basic Card No. Supplementary Card No.


    Name Name
    Signature Signature
    Mobile No. Mobile No.
    Landline No. Landline No.
    Email Address Email Address
    Date Date

    Note: If you want to know the status of your disputed transaction at any stage you can contact our 24-hour UBL
    Contact Center & Customer Care at 111-825-888. In case of billed transaction disputed by credit card holder,
    temporary credit cannot be provided to the customers during the investigation period. Therefore, it is kindly advised
    to deposit ‘the full’ amount against the billed transactions since non-payment/partial payment will result into
    default, interest penalty and subsequent reporting into eCIB. However, based on the Bank’s discretion financial
    credit may be extended on a case-to-case basis.
    Disclaimer: All United Bank Limited Terms and Conditions are applicable.

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