BACHELOR OF SCIENCE IN MANAGEMENT ACCOUNTING

Course Name: OPERATION MANAGEMENT AND TQM

Course Description:
This course focuses on managing complex management system and processes to produce and distribute products and services efficiently and effectively thru the
various TQM frameworks, concepts and quality improvement tools necessary for implementing the quality culture that characterizes world-class organizations of the 21 st
century. It will introduce concepts around the ISO standards for performance excellence and explore the key actions necessary for transforming government and non-
governmental organizations into world-class organizations that deliver ever-improving value to their customers, clients, and constituents. It emphasizes on the interplay
between financial effects of quality operations to financial performance.

Credit: 3 units

Pre-requisite: Management Science

References:

Lovely Professional University, (2012) Production & Operations Management DMGT206, Upendra Kachru

http://ebooks.lpude.in/management/bba/term_4/DMGT206_PRODUCTION_AND_OPERATIONS_MANAGEMENT.pdf
Detailed Course Outline

WK HRS TOPIC Learning Outcomes Strategies/Activities Assessment of Learning

Outcomes
Week 1 3 hrs. Classification of Decision Areas in After studying this session, the  Lecture  Assignment
Operation Management students should be able to:  Discussion  Quiz
 Video Presentation
1. Brief History 1. Recognize the meaning and
2. Operations Strategy scope of operations
3. Flexibility management.
4. Modern vs. Traditional Approach 2. Describe the historical
background of operations
management.
3. Explain the interrelationship of
operations management with
different functions.
4. Discuss the role of operations
manager.
5. Recognize the competitive
capabilities relationship with
operations strategy.
6. Describe the objectives of
competitive operations strategy.
7. Discuss the model developed
by Richardson, Taylor and
Gordon.
8. Explain the implementation of
operations strategy.

Week 2 3 hrs. 1. Services and their characteristics After studying this session, the  Lecture  Assignment
2. Service matrix students should be able to:  Discussion  Quiz
3. Service quality  Video Presentation
4. Role of services in economy 1. Explain the meaning and
characteristics of services.
2. Describe the service matrix.
3. Discuss the management of
service quality.
 4. Recognize the role of services
in economy.

Week 3 to 5 hrs. Quality Control After studying this session, the  Lecture  Assignment
4 students should be able to:  Discussion  Quiz
1. What is quality  Video Presentation
2. Statistical process control 1. Describe the meaning of
3. Control charts quality.
 X charts 2. Discuss the statistical process
 R charts control.
 P charts 3. Explain the conception of
 C charts control charts.

Week 4 to 5 ½ hrs. Quality Management After studying this session, the  Lecture  Assignment
6 students should be able to:  Discussion  Quiz
1. Acceptance Sampling  Video Presentation
2. Cost of Quality 1. Discuss various significant
3. Total Quality Management aspects related to quality
4. History of TQM management.
5. Quality Gurus: Deming Juran and 2. Recognize the concept of total
Ishikawa quality management.
6. Quality Circles 3. Describe the impression of six
7. Zero Defect Concept sigma methodology.
8. Service Quality Model 4. Explain the service quality
9. Six Sigma model.

Week 6 1 ½ hr.  PRELIMINARY EXAMINATION

Week 7 to 5 ½ hrs. Productivity
8 students should be able to:
1. Various kinds of productivity
measures
2. Multifactor productivity
3. Efficiency and effectiveness
4. Business process reengineering
5. Bench marking
6. Pursuit of Excellence in
Organizations
7. TATA Business Excellency Model
After studying this session, the  Lecture  Assignment
 Discussion  Quiz
 Video Presentation
1. Recognize the meaning and
scope of productivity.
2. Describe the various kinds of
productivity.
3. Explain the different concept
associated with productivity and
production.
4. Explain the implication of
business process reengineering.
 5. Recognize the goals and
objectives of benchmarking.
6. Discuss the activities of
organization for attaining
excellence.
7. Describe the TATA business
excellency model.

Week 8 to 5 ½ hrs. Supply Chain Management After studying this session, the  Lecture  Assignment
10 students should be able to  Discussion  Quiz
1. Purchasing  Video Presentation
2. Value Analysis/ Value Engineering 1. Explain the diverse aspects of
3. Vendor purchasing.
4. Relations 2. Recognize the significance of
5. Learning Curve value engineering.
6. Forward Buying 3. Describe the different types
7. Make or Buy Decision and considerations of vendor
relations.
4. Discuss the concept of learning
curve.

Week 10 5 ½ hrs. Inventory Model & Safety Stocks After studying this session, the  Lecture  Assignment
to 12 students should be able to  Discussion  Quiz
1. Optimal Order Quantity  Video Presentation
2. EOQ 1. Recognize the functions and
3. Economic Batch Quantity costs of inventory.
4. ABC Analysis 2. Describe the inventory control
5. VED Analysis by classification system.
3. Explain the concept of
Economic Order Quantity.
Week 12 1 ½ hr.  MIDTERM EXAMINATION
Week 13 5 ½ hrs. Building of a Supply Chain After studying this session, the  Lecture  Assignment
to 14 students should be able to  Discussion  Quiz
1. Orientation & Implementation of  Video Presentation
Supply Chain functions within an 1. Explain the orientation and
organization implementation of supply chain
2. Single Source vs. Multiple Sources function.
2. Describe the supply chain
processes in an organization.
3. Differentiate the single

Week 14 5 ½ hrs. Spatial Decisions
to 16
1. Plant layout
2. Basic types of layouts and their
merits & demerits
3. Optimization in process layouts
4. Use of schematic diagrams and
software to solve layout problems
5. Applications in service industries
6. Introduction to cellular
manufacturing and group technology
7. Location and factors affecting
location
Week 16 5 ½ hrs. Timing Decisions
to 18
1. Production planning and control
2. Importance of time horizon
3. Dovetailing of plans
4. Production control
5. Assembly line Balancing
6. Scheduling
7. Shop Loading & Index Method
Week 18 1 ½ hr.  FINAL EXAMINATION
sourcing and multiple sourcing
strategy.
After studying this session, the  Lecture  Assignment
students should be able to  Discussion  Quiz
 Video Presentation
1. Recognize the thought of
facility planning.
2. Describe the different types of
layout.
3. Differentiate the various types
of layouts.
4. Discuss the application of
layout to service industry.
5. Describe the need and nature
of facility location.
6. Explain the factors affecting
location selection.
7. Discuss the procedures for
location decisions.
After studying this session, the  Lecture  Assignment
students should be able to  Discussion  Quiz
 Video Presentation
1. Recognize the concept of
production planning and control.
2. Define aggregate and material
requirement planning.
3. Discuss the importance of time
horizons and dovetailing of plans.
4. Recognize the concept of
scheduling.
5. Describe the diverse aspects of
shop loading.
6. Explain the procedure to
develop gantt chart.
7. Discuss various significant
aspects of scheduling in services.
18 Weeks 54 hrs.