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Questions About Under Investigation Documents
Questions About Under Investigation Documents
Below there are some cases that we have come across at the time of doing the KYC process
Case 1
Name: Leidy Natalia Bernal González
User: natiiz_catorce@hotmail.com
Case 2
Que los Agentes Paxum en la nota que anexan cuando ponen el documento Under Investigation
señalan que se envía ticket solicitando el documento con las caracteristicas necesarios, pero si tu
vas a mirar los tickets enviados al usuario en la plataforma , no hay ninguno
The agents who sent the documents to under investigation section indicates that they asked for a
document with the necessary information via ticket, but when you check
having sent a ticket requesting the document in PDF, are the tickets sent by Zoho or Msteams?
Since the platform does not show the ticket posted by the agent who put the document under.
The documents will finally have to be rejected because the type of document is not valid and in
the first case the user's address is not visible in the document.
The documents are leases, the first case does not have an expiration date, is not
authenticated by a notary and is in very low resolution and the second case is a cut
document where the necessary information cannot be seen, such as the user's name, the
name of the owner of the house, residence address, date of issue, date of expiration and
other security elements that are necessary
The documents must finally be rejected so that the User uploads the document with the
necessary security elements and the invoice of the owner of the house as a relationship
document.
When is it necessary to put a contract under investigation?
Case 5
Name: Rubén Eduardo Rocha
Username: RUBENEDU2002@GMAIL.COM
When the address does not match, is it necessary to put the document Under Investigation?
These cases are presented to find answers that arise from the meeting held last Wednesday and
some documents that we have found in Under Investigation at the time of carrying out the kyc
process.
All this in order to make proper use of the Under Investigation option