Training questions ( HMN 202)

Hospital management 202 Spring 2020

1) Management is concerned with the determination of objectives
and polices
a-True b – False Answer b

2) Administration is the process of implement the plans and polices

for achievement of objectives
a-True b – False Answer b
3) Objective is a planned endpoint of all activities

a-True b – False Answer a

4) Goal must be reliable, measurable and time specific

a-True b – False Answer b

5) Goal is defined as the ultimate desired state towards objective s
are directed
a-True b – False Answer a
6) First line manager is the person who is responsible for the overall
work and operation

a-True b – False Answer b

7) Hospital administrator coordinate all departments within a health
care facility

a-True b – False Answer a

8) Elements of Administration includes
A-Planning
b- Organization
C-Directing
d- All of the above Answer d

9) Planning is considered the most important element of administration

process

a- True b-False Answer a

10) Evaluation is a systemic collection of information about the activities
and outcomes of program

a-True b – False Answer a

11) Regarding hospital waste body parts and organs are the most
important infectious wastes

a-True b – False Answer b

12) Domestic type waste categorized as general waste

a-True b – False Answer a

13) Steps of hospital waste management includes the following

a) Sorting
b) Handling
c) Storage
d) All of the above Answer d

14) Incineration is an important step in storage of hospital waste

a-True b – False Answer b

15) Dimensions of quality in health care includes the following except

a) Effectiveness
b) Effency
c) Outcome
d) Continuity Answer c

16) Effectiveness of health care means provide the greatest benefit

within the resources available

a-True b – False Answer b

17) Effency of health care means doing the right thing in the right way

a-True b – False Answer b

18) Continuity of health care services achieved by keeping accurate
medical records

a-True b – False Answer a

19) Framework of quality in health care include the following except

a) Structure
b) Process
c) Appropriateness
d) Outcome Answer c

20) In Mass causality the aim of medical services is to provide care to

the largest number of patients

a-True b – False Answer a

21) A successful response to a mass causality must include

a) Trained personnel
b) Adequate facilities
c) Extra supplies
d) All of the above Answer d

22) Triage is rapidly classifying the injured persons on the base of the
severity of their injuries

a-True b – False Answer a

23) In Triage: the principle of first come first treated must be applied

a-True b – False Answer b

24) Red color in triage indicates ambulatory patients

a-True b – False Answer b

25) Red color in triage means dead patient

a-True b – False Answer b

26- There is a high incidence of infection in hospitals because:
a. Many medical procedures breach the patient's external barriers.
b. Many patients in hospitals have lowered body defenses.
c. There is many sources of pathogenic organisms in hospitals.
d. Many patients are immunocompromised in some way
e. All of the above

27- Patients who have a suspected bacterial nosocomial infection:

a. Acquired the infection while in hospital.

b. Should be monitored following departure from hospital.
c. Are likely to require antibiotic therapy.
d. Should be treated as infectious until confirmed otherwise.

e. All of the above.

28- A procedure which often predisposes a hospitalised patient to a

urinary tract infection is:
a. Urinary catheterization.
b. Antibiotic therapy.
c. Colonization of periurethral areas with 'hospital organisms'.
d. immunosuppressive therapy.
e. Diabetes.
29-Which of the following is a common type of hospital acquired
infection?
a. Urinary tract infection
b. Surgical wound infection
c. Lower respiratory tract infection
d. Skin infection
e. All of the above.

30 - Which of the following would not usually be considered the

source of an exogenous nosocomial infection?
a. other patients
b. patient's normal flora
c. the environment
d. IV cannula
e. hands of staff

31. Nonverbal component of communication skills account for only 10%

a-True b – False Answer a

32. Verbal component of communication skills account for 90%  ( F     )

a-True b – False Answer b

34. Active listening is the same as silence ( F )

a-True b – False Answer b

35. Active listening is a nonverbal communication skills (  T )

a-True b – False Answer a

36. Clarifying paraphrasing restatement questions is considered as a verbal
communication skills( T  )

a-True b – False Answer a

37. Open ended questions is the most beneficial way to gather information from
the patient (T  )

a-True b – False Answer a

38. The letter L in acronym ROLES which is used for improving non verbal
communication refers to
a. Learn
b. Lean FORWARD ( T)
c, Lack of eye contact

39. The letter  C  in acronym CLEAR which is used for improving verbal
communication refers to
a. CLARIFY (T)
b.Count
c. Confidentiality
40. The acronym CLEAR is used for improving verbal communication SKILLS (T)

a-True b – False Answer a

41. Which one of the following is considered as a communication enhancers
a. Use a different language
b. Use Jargon
c. Active LISTENING (T)
d. Give advice too early

42. Which one of the following is considered as a communication blockers

a. Being on time
b. Listen attentively
c. Use JARGON (T)
D. Keep eye contact