Role of service quality measurements in in-patients satisfaction in corporate

Hospitals in Tamilnadu.
Questionnaire
Rank you preference: SA- Strongly Agree A-Agree N-Neutral
SD-Strongly Disagree D- Disagree

RELIABILITY
SD D N A SA
1 The hospital employs skilled and trustful doctors
2 Proper diagnosis, treatment and surgery at the right time
3 The reputation and goodwill of the hospital is the key factor for
choosing it
4 The hospital provides good and quality service always.
5 The hospital employs necessary patient safety measures
6 The hospital is continuously monitoring the progress of patients and
supportive in getting cured.
ASSURANCE
1 The process of hospitalization is easy and adaptive in nature
2 The hospital ensure that the doctors and nurses are available 24*7
3 The hospital has specialized services and doctors are versatile in
nature to treat any form of diseases.
4 The hospital has well trained workforce who possess adequate
knowledge about the responsibility they hold.
5 I am informed well in advance about the surgery and post surgery
procedures and success rate of the surgeries.
6 The hospital ensures comprehensive care to every patient.
TANGIBILITY
1 The hospital has a well established Diagnostics and lab services
round the clock
2 The hospital has an Adequate infrastructure and sophisticated
Medical equipments.
3 The location of the hospital enables to reach fast and convenient for
transportation.
4 The rooms are highly Sophisticated, hygienic and free from
infections.
5 All the essential items are available inside the hospital campus.

6 The hospital has a spacious ambience that prevents noise, infections

and ensures physical and mental well being.
EMPATHY
1 The hospital ensures patient care healthcare system in place that
continuously focus on improving the health condition
2 The hospital Understands the patient’s Specific needs and design
treatment systems to cater the same.
3 Individual attention to patients is given and health progress is
 communicated regularly to their relatives.
4 The doctors and workers are Patient friendly and amicable
relationship is maintained
5 The hospital gives ample duration to pay the treatment
Fees and the mode of payment are convenient.
6 The workers and all people involved are humane in nature and their
association is amicable, supportive to overcome the medical illness
RESPONSIVENESS
1 The hospital has an effective Online appointment system and it is
functioning round the clock.
2 The hospital has employed doctors and nurses who are available
promptly and offer immediate service when needed.
3 The hospital follows Efficient guidelines and implements SOP’s for
a specialized and quality service.
4 The hospital ensures Timely communication and suggestions from
doctors so as to ensure best services offered to the patients
5 The hospital ensures Immediate treatment during any form of
emergencies and has all the system in place.
6 The hospital has an Effective ambulance service & 24*7 medical
facilities and wide range of facilities in-house.