BS EN | 15841:2007 Maintenance — Maintenance Key Performance Indicators ‘The European Standard EN 16341:2007 has the status of a British Standard, resoa.ons0 NO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAW British StandardsBS EN 15341:2007 National foreword ‘This British Standard was published by BSI. It is the UK implementation of EN 16341:2007. ‘The UK participation in its preparation was entrusted to Technics] Committee DS/i, Dependability and terotechnology. A list of organizations represented on this committee can be obtained on request to its secretary. ‘This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application. Compliance with » British Standard cannot confer immunity from legal oblig: This Brio Standard was bled undo te autersy aes ro Sacgemice “Amd No, [Date [Comments io apn Amendments issued since publication BSI 2007 ‘SBN 9780 680 60611 6 | |EUROPEAN STANDARD EN 15341 NORME EUROPEENNE EUROPAISCHE NORM March 2007 Ieso3100.99 English Version Maintenance - Maintenance Key Performance Indicators Mintonance- lncatours-lés do performances on matére Instandhatong- Wesentene aistingskennzaten fir le ‘se maintenance netendhatung ‘This European Standerd was approved by CEN on 10 Februsry 2007. (GEN members or bound to comply wth the CENICENELEC internal Regdaons which stole the constions er gg his European Standors tho statue ofa national steno winov! any Arai. Up4-éate als Ot bographicaeterencesConcering such natonel ‘andards moy be obtained on application fo tie CEN Management Centr ot any CEN member This European Standard evs intro oll versions (Engh, Franch, Garman). A version n any eter onguage mae by Wanslason Under tho responsiuty of CEN member tos ov language and nails the GEN Managament Centre the same aus athe ‘fel veins, EN members are the national standards boss of Ausra, Bel, Bulga, Cypnus, Czech Roputie. Conmark, Eslons, Friand, France, Germany, Greece, Hungary, sland, land, lly, Lala, Lihuama, Luxenbourg Mata, Netbeans, Wawa, Plo, Prigal, Romania, Sovaka, Soveria, Spain, Sweden. Sulzeiand and Unted Kingdom, EUROPEAN COMMITTEE FOR STANDARDIZATION COMITE EUROPEEN DE NORMALISATION EUROPAISCHES KOMITEE FOR NORMUNG (©2007 CEN Af Pigs expltaton in ary foem and by any means reserved Rol, No, EN 159412007: € ‘wodnice Wx CEN atonal Members.Contents Page Foreword, Introduction. Scope .. Normative references 4 2 3 Terms and definitions 4 Maintenance Performanc 5 6. 6. System of indicators 4 Goneral 2 Objectives.. et 62 621 LEVEL. 622 LEVEL2 623 LEVELS 63 Technical key indicators. 634 LEVEL1 63.2 LEVEL2. 633 LEVEL3.... 64 Organisational indicators 6441 LEVEL1 642 LEVEL2.. 64.3 LEVELS... . 7 Methodology for the selection and use of key performanc TA Defining the objectives which characterise the maintenance management process 72 Solecting the retevant indicators ... 7.3 Defining and coRecting the necessary basic data . - 74 Caiculating the indicators and selecting the type of representation 744 Frequency of calculating the Indicator ..n.. 74.2 Type of presentation 743 Testand validation 744 Analysis of the results . Annex A (normative) Key Indicators Factors List.EN 18341:2007 (E) Foreword This document (EN 15341:2007) has been prepared by Technical Committee CEN/TC 319 "Maintenance, the secretariat of which is held by UN. ‘his European Standard shall be given the status of a national standard, elifer by publication of an identical text of by endorsement, at the latest by September 2007, and conflicting national standards shall be ‘wihedawn at the latest by September 2007. According to the CENICENELEC Internal Regulations the national standards organizations of the folowing ‘countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, lecland, Weland, taly, Latvia, Littuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, ‘Sweden, Switzerland and United Kingdom,EN 15341:2007 (E) Introduction This European Standard provides Maintenance Key Performance Indicators to support management in achieving maintenance excellence ard ulize technical assets in a compeiiive manner. The majriy of these indicators apply to all industrial and supporting facities (buldings, infrastructure, vanspor, dictibution, networks, ele). These indicators should be used to: 2), measure the status: ') compare (internal and external benchmarks): 6) diagnose (analysis of strengths and weaknesses); 4) identity objectives and define targets to be reached ©) plan improvement actions; 4) continuously measure changes over time.EN 15341:2007 (€) 1 Scope This European standard describes a system for managing Key Performance \ndicators to measure maintenance performance in the framework of the influencing factors such as economical, technical and ‘egarisational aspects, to appraise and to improve efficiency and effectiveness to achive excellence in ‘maintaining Technical Assets, 2 Normative references The following caferenced documents are indispensable fot the application of this document. For dated references, only the edition cited applies, For undated references, the latest edition of the referenced document (including any amendments) applies. EN 13306:2001, Maintenance Terminology IEC €0080-191:1990 International electrotechnical vocabulary; chepter 191: dependability and quality of service 3. Terms and definitions For the purpases of this document the terms and definitions given in EN 13306:2001, IEC 60050-191:1990 and Annex A of this document, together with the following apply a4 indicator ‘measured characteristic (or a set of characteristics) of a phenomenon, according to @ given formula, which assess the evolution NOTE Indicators are related to objectives. 32 scorecard set of associated, consistent and complementary indicators providing synthetic and global information NOTE Iti a too! for the development and implementation of a strategy 2nd for monitoring progress towards the goals Coutined in the strategy 4 Maintenance Performance Maintenance Performance Ie the result of actvely using resources 10 retain an item, or restore It 10 2 state in which it ean perform its required function. It ean be expressed 2 on achiaved or expected resull Maintenance Performance depends on both external and Internal factors such as: location, culture, transformation and service provesses, size, uilization rate and age and is achieved by implementing corrective, preventive and improvement maintenance, using lebour, information, materials, organisational methodoibgies, tools and operating techniques. Maintenance Performance is an outcome of complex activities which can be evaluated by appropriate indicators to measure both the actual and expected results.EN 15341:2007 (E) 5 System of indicators 5.1 General ‘To cover this aspect of maintenance, this system of key performance indicators is structured into three ‘groups: economic, technical and organisational ‘These proposed indicators can be evaluated as a ratio between factors {numerator and denominator) ‘measuring activities, resources or events, according to a given formula, These indicators are used to measure any quantitative aspect or characteristic of an indenture level and homogeneous comparison, Whenever a factor is defined using the words “internal” or “extemat’, the derived indicator, should also be sed only for “internal” or “extemal” influences. 6.2 Objectives ‘When the actual or expected performance is not satisfactory, it encourages management to define objectives ‘and strategies to improve from an economic, technical or organisational point of view using the following system of indicators, allowing the organisation to: 8) measure the status; b) evaluate the performance; ©) compare performance; ) identity strengths and weaknesses; ) contro! progress and changes over ti Measurement and analysis ofthese indicators can help management to: 4) setobjecives: 4) plan strategies and actions 1) share the results in order to infor and motivate people. ‘These incicators can be used i) on a periodic basis, for instance by preparing and following-up a budget, and during performance assessment; |) ona spot basis. for instance within the framework of specific audits, studies and/or benchmarking The period of time to be considered for measurement depends on the company policy and management approach, 5.3. Architecture of key indicators Figure 1 Alustrates the extemal and internal factors that influence maintenance performance and consequently the three groups of key indicators. External factors are variable conditions outside company management control Intemal factors are referred to the group, company, factory, plant outside of the maintenance management control, but inside of the company management contro} 6EN 15341-2007 (E) When using the key maintenance performance indicators, itis important to consider these influencing factors 23 prerequisites to avoid misieading evaluations and comparisons due to not having homogeneous conditions, Maintenance Influencing Factors and Maintenance Key Performance Int External influencing factors 1 - ‘ecaion indicator Indicator Level | fovotiaber Groups _| Levelt | Level2 | Levels. ae EVSEW EIT Mere avai Economic | crereses | ETRE] Eee Laws Foguotons indicators Ess EBENS | poy eppezs Serres \ En Wrenn Internal Technical | niar0%4 ae Tee i ° x wr | Henne influencing Indicators 8 ae factors wat Consony Coe ono on | Prcess Seve, Siseisore , oroz008 | gyorg | ooo Aare indicators | sores on eniare Pant Sie O20 024025 Otcatn rete Oa favor | Figure 1 —Maintenance influencing factors and Maintentance Key Performance Indicators 6 Indicators 64 General When calculating the indicators, denominator and numerator, factors shall be refered to the same activityitem and to the same period of time (year, quarter, month, etc). These factors are defined and explained in Annex A of this document, Most indicatars can be used at different levels depending on whether they are used to measure the performance of plant production, one production line, oF a given equip os tem, etc. The indicators in this standard are structured in levels thal represent their breakdown structure. Indicators below level one are a detailed description of indicators at a higher level. The magnitude and number of levels may be established by each company. ‘The indicators in this standard are numbered by level as a means of identiication, not to indicate importance. These indicators refer to internal maintenance, external maintenance or both. The term "Time" is generally used to describe time units related to equipment and its performance, The terms *Hours" or "Man-houts" describes the hours delivered fo maintenance activities,EN 15341:2007 (E) 6.2 Economical Key Indicators 624 LEVEL 1 1 Total Maintenance Cost Assets Replacement Value e2 Total Maintenance Cost ‘Added value plus external costs for maintenance ES Total Maintenance Cost Quantity of output E4 Total Maintenance Cost Production transformation cost E5 Total Maintenance Cost + unavailability costs related to maintenance Quantity of output 6 Availability related to maintenance Total Maintenance Cost 622 LEVEL2 &7 ‘Average inventory value of maintenance material ‘Asset Replacement Value eS ‘Total intemal personne! cost spent in maintenan Total Maintenance Cost, x 100 x 100 x 100 x 100 x 100EN 18341:2007 (E) Eo Total external personnel cost spent in maintenance x 100 Total Maintenance Cost E10 Total contractor cost «100 Total maintenance cost en Total cost of maintenance materials x100 “Total maintenance cost . ee ‘Total cost of maintenance materials = Werehouse | ‘Average inventory value of Maintenance materials tumover } es Cost for indirect maintenance personna a) . Total Maintenance Cost M4 Total Maintenance Cost Total Energy Used 623 LEVEL 3 £16 Cortective mainenance cost «100 Total Maintenance Cost 16 Preventive maintenance cost x 100 Total Maintenance Cost 7 Condition based maintenance cost x 100 Total Maintenance Cost eB Predetermined maintenance cost 4100 Total Maintenance Cost a) Improvement maintenance cost x 100 ‘Total Maintenance Cost &20 Maintenance shutdown cost x 100 Total Maintenance CostEN 15341:2007 (E} e241 (Cost of training for maintenance Unit of value / person Number of maintenance personnel E22 Total Mechanical maintenance contractor cos's x 100 Total maintenance contractor costs E23 Total Electrical maintenance contractor costs x 100 Total maintenance contractor costs E24 Total Instrumentation maintenance contractor costs x 100 Total maintenance cantractor costs 6.3. Technical key indicators 6.34 LEVEL1 1 Total Operatina ti x 100 (availability related to Total Operating time + Downtime due to maintenance maintenance) 12 Achieved up time during required time x 100 (operational availabilty) Required time 3 Number of failures due to maintenance creating environmental damage Calendar time 14 Annual volume of wastes or harmful effects related to maintenance Calendar time 1S ‘Number of injuries for people due to maintenance Working time 63.2 LEVEL2 16 Total operating time x 100 (Total operating time + Downtime related to failures) 7 Total operating time 100 (Total operating time + Downtime related to planned and ‘scheduled maintenance) 1063.3 18 19 T10 1 re 113 114 115 116 117 18 1198 120 1241 LEVEL 3 Preventive maintenance time causing downtime Total downtime related to maintenance Predetermined maintenance time causing downtime Total downtime related to maintenance Condition based maintenance mntime ‘Total downtime retated to maintenance Number of fal si le Total number of failures Number of failures causing potential injury to people Total number of faliures er of failures causing damage to the enviconment Total number of failures Number of failures causi Ld Jo the environi Total number of failures Total O; it Number of maintenance work-orders causing downtime Total Operating time ‘Number of maintenance work-orders, ‘Total operating time Number of failures Number of systems eovered by a otitical analysis. Total number of systems «100 x 100 x 100 x 100 «400 x 100 = MTBF «100 EN 15341:2007 (E) Man-hours used for planning in a systematic maintenance planning provess x 100 Total intemal maintenance personnel man-hours Planned and scheduled total maintenance time requiring d Tolal time to restoration Number of failures jowntine = MTREN 15341:2007 (E) 6.4 Organisational indicators 644 LEVEL1 o1 Number of internal maintenance personnel Total internal employees 02 ‘Number of indirect maintenan nel Number of internal maintenance personnel 03 ‘Number of indirect mait ersonnel Number of direct maintenance personnel 04 Production operator maintenance man-hours, Total direct maintenance personnel man-hours 05 Planned and scheduled maintenance man-hours Total maintenance man-hours available 06 Number of injuries to maintenance personnel Total maintenance personne! 07 — Man-hours lost due to injuries for maintenance personne} Total man-hours worked by maintenance personnel 08 .n-hours used for continuous improvement Total maintenance personnel man-hours LEVEL 2 09 Production operator maintenance man-hours Total production operators man-hours o10 Direct maintenance personnel on shift Total direct maintenance personnel 643 LEVEL3 ot Immediate corrective maintenance time Total downtime related to maintenance o12 Internal mechanical man-hours Total internal direct maintenance personnel man-hours 12 x 100 x 100 x 100 x 100 x 100 x 10000 (frequency rate) x 10000 (severity rate} x 100 x 100 x 100 » 100 x 100EN 18341:2007 (E) 013 Internal electrical man-hours x 100 Total internal direct maintenance personnel man-hours ona Internal ingtrumentation man-hours x 100 otal internal direct maintenance personnel man-hours 015 Number of internal Multisskilled maint sonnel x 100 ‘Number of internal maintenance personnel o16 Comective maintenance man-hours 300" Total maintenance man-hours ow Immediate Corrective maintenance man-hours x 409 Total maintenance man-hours on Preventive maintenance my nS x 100 Total maintenance man-hours. ots Condition based maintenance man-hours 100 Total maintenance man-hours 020 Predetermined maintenance man-hours, «400 Total maintenance man-hours o2t Overtime internal maintenance man-t x 100 ‘Total internal maintenance man-hours oz Number of work orders performed ai led x 400 Total number of scheduled work orders 023 Number of maint 1 for trains x10 Total intemal maintenance man-hours 024 Number of internal direct maintenance people usina software x 100 ‘Number of intemal direct maintenance personnel 025 Total man-hours spent by direct personnel on planned and scheduled activities x 490 Total man-hours planned and scheduled to direct personnel 026 jumber of the arts supplied by the: use as reques x100 Total number of spare parts required by maintenance 13EN 15341:2007 (E) 7 Methodology for the selection and use of key performance indicators for maintenance 7.4 Defining the objectives which characterise the maintenance management process To select relevant indicators, the first step is to define the objectives to be reached at each level of the enterprise. [At the company level, the requirement is to identify how maintenance can be managed in order to improve global performance (profits, market shanes, Compettiveness etc). In this case, the most efleient means of Maintenance improvement shall be determined At the systems level and production lines, the maintenance objectives can address some particular performance factors, which have been identified through previous analysis, such as: — improvement of availabilty — improvement on cost-effective maintenance, — retaining health, safety and environment preservation; — improvement in cost-effective management ofthe value of the maintenance inventory; — control of contracted services; — ate ‘Atthe equipment level, machines or types of machines, better control ofthe following may be desirable: — reliability: — costs; — maintainability and maintenance supportabilly; = atc “The objectives may also consist of giving advice for decisions concerning: — investments; = duration of utilisation; — choice of a strategy such as the recourse to contractors; — ate 7.2. Selecting the relevant indicators When the objectives have been defined, and the performance parameters to be measured have been ‘identified, the next step is to find the indicators that allow measuring these parameters. When selecting the Indicators for maintenance management, the system could for example include: capacity of maintaining the equipment Whish includes: — maintainabiity of the equipment; — logistic support (spare parts, tools, doaumentation, etc); 14EN 18341:2007 (E) — work organisation ~ reliability of the equipment — efficiency of the maintenance activites — health, safely and the environment; ~ ate. ‘An indicator is relevant when its value oF its evaluation is eorrelated with the evaluation of the performance Parameter to be measured. A relevant incicator shal be one element of decision making. This means thal the I ‘ata that constitute this indicator shall have @ relation to the defined objective. This fink ean be proved by analysis of through interviewing experts. Statistical techniques can also be uilised to ascertain correlations between indicators. In the search for relevant indicators, two approaches are poesibe: ~ first: consists of choosing from amongst lists of existing indicators, wits after analysis, fulll the requirements; — second: starts from the following methods which begin with the evaluation of the various processes of ‘maintenance which can be obtained through functional analysis. In practice, both approaches can be used 7.3. Defining and collecting the necessary basic data | Ikis necessary to precisely define: — dala to be colected to determine the values required forthe indicator measurement method (operating mode); | ~ tools required for the measurement (documents, ebuntere, sentore, analysers, computerized | ‘maintenance management system, ec) To make the possible evaluation and comparisons easie, tis necessary that the collecled dota are in conformity with the standardised definitions when they exist (see EN 18308 and IEG 60050-191). if the definition does not exist, it will be necessary to deve such a definition. } 7.4 Calculating the indicators and selecting the type of representation TAA. Frequency of calculating the indicators Independently from collecting data, the Trequency of the catcutation could be predetermined (for instance, itis possible to evaluate a quarterly indicator with monthly collected data). The frequency of data collection shall be adapted to: ~ availabilty and time delay ofthe relevantsata; ~ changes over time (gradient, seasonality, eta) ofthe measured performance: reactivity ofthe system to the actions undertaken. 16 CaEN 15341:2007 (E) 7.4.2 Type of presentation ‘The utilisation of indicators generally requires a graphical presentation according to the required ulilisation and to theimportance of the series of data 7.43. Testand validation Before the calculation is used as a routine, each indicator will be calculated by using a representative sample during a significant period which will allow for validation of: — methods of collecting and processing the data: —_ methods of calculation and making graphical presentation; — analysis and utilisation of these indicators. 744 Analysis of the results One of the next steps, outside the scope of this standard, is to develop scorecards to analyse and to take the required actions.E TO EN 15341:2007 (E) Annex A (normative) Key Indicators Factors List Table AA - Key indicators factors fist Indicators Factors Definitions and comments Total Maintenance Cost (often based anmnualy related only to the Maintenance activities performed on the asseVitem) Includes costs referted to: + Wages, salaries and overtimes for managerial, supervision, support staff end direct staf, + Payroll added costs for the above mentioned persons (Taxes, Insurance, Legislative contributions); + Spares and material consumables charged to maintenance (including freight costs), Tools and equipment (not capitalized or rented); Contractors, rented facilities; Consultancy services; ‘Administration costs for maintenance; Education and training; Gosts for maintenance activities carried out by production people; Gosts for transportation, hotels, etc; Documentation; MMS (computerized meintenance management —1 software) and Planning Systems; + Energy and utiles; + Depreciation of maintenance capitalized equipments ‘and workshops, warehouse for spare-parts, Exclusions: — Costs for product changeover or transaction time (e.g Exchange of dies); |— Depreciation of strategic spare parts; Downtime costs. ‘The Asset Replacement Value (ARV) is defined as the estimated amount of capital that would be required to build the Asset Asset Replacement | ARV is an estimate of the current costs to replace in kind Value ‘what now exists, (Plant Replacement Value) Total Maintenance Cost | | NOTE 1 In industry ARV is usually the Plant Replacement Valve, NOTE 2 ARV can be equivalent othe insurence value, r zs]EN 15341:2007 (E) Indicators Factors Definitions and comments Total Maintenance |(see E1) Cost — E2 “Added value plus | Production value less the value of raw materials-utities- external costs for | services purchased plus external cost of maintenance. maintenance _ Total Maintenance (see 1) Oost | ES Quantity of output | Production or service quantity issued by an assetitem (tons, tres, etc.) Total Maintenance | (see E1) Cost _ 4 Product Total cost required by an assevitem fo wanefotm an tranche cast | incoming material into a produclservice, excluding raw transformation materials and packaging auxiliary materials. (680 E) for Total Maintenance Cost The unavailability costs related to maintenance is downtime due to maintenance multiplied with the average value of a time unit of lost production/service of the assevitem. Total Maintenance | The unit value of time of lost production can be extra Cost + unavailability | production cost for production at a later stagertime, or/and costs related to | the value or the lost income from production during the E5 maintenance | assetitem's down state due to maintenance. NOTE Vee of the “hidden plant” ae to downtime for maintenance ‘Quantity of output | (See 3) ‘The time an item has been able to be in a state to perform ‘2 required function under given conditions at a given instant of time or during a given time interval, assuming that the required extemal resources ere provided. Avallabllty related to | Nore 1 this sbliy depends on the combined expects of the Es maintenance | reliity, te maintainability end te maintenance supporsbiy. NOTE 2 Required extemal resources, ier then maintensnce resources, donot afet tne avaleliy ofthe tine, NOTE 3 _ In thie standard avalabliy is based on setul performance Total Maintenance | (See E1) Cost Average inventory | , : Average inventory value of maintenance materials (spare Er value of Mainierence| Faris, consumables, materials) on the respective period. 18EN 15341:2007 (E) Indicators Factors Definitions an comments Replacement Value |(See E1 for Asset Replacement Value definition) of respective Assets: | Cost of internal personnel engaged in maintenance, The internal personnel cost (including payroll added costs, as shown in 1) spent on maintenance is composed of: a) Direct personnel are personnel working in the field, or Total internal workshops performing maintenance activities (usually | personael cost spent | ‘feted to as “blue colar workers") E8 in maintenance |b) Indirect Personnel (Managers, Staff and clerks, Supervisors, Maintenance engineering personnel, Planning and scheduling personnel, Tools store men, Warehouse and store workers), ©) Costs of maintenance activites carried out vy . production people. Total Maintenance | See 61) Total external _| Cost of external personnel engaged in maintenance personnel cost spent | activities E9 —|__in maintenance _ - Total Maintenance | ‘Cost (See E1) ‘Sum of contractor invoices billed for their maintenance eto | ast sentractor©O8 | activites spent on the asseviter, "Total Maintenance | ost (See E1) “ tf maiatcostol | Costs of the maintenance materials (spare parts, en materiale _|Comswmables, materials) consumed i a prod. : Total Maintenance _ yi (See E1) Totat ost of maintenance (See E11) materials E12 — aa ‘Average inventory -value of Maintenance (See E7) __materias | Cost for indirect | Total cost related to indirect personnel (see E8 b) in this maintenance | Table). 13 |__personnel_| Total Maintenance | 500 1 ~~] Total Maintenance |(See E1) ~ Eta Cost 19EN 15341:2007 (E) Definitions and comments Indicators Factors Power + gas + fuel oil any other eneray Total Energy Used |nore Energies are measured citer alin kcal or lin Mioule as petted corrective | Fotalicost for maintenance carried out ater fault has Cerrerte at | SPouted and intended to put an item into a state in which it E15 maintenance Cost | can perform a tequited function. Total Maintenance Cost (S801) [Cost for maintenance carried out at predetermined intervals, Preventive |er@ccording to prescribed criteria and intended to reduce maintenance cost _|the probability of falure or degradation of the functioning of E16 an item Toll Maintenance (see £1) ~ Condition based | The value of maintenance activities for condition based et7 maintenance cost_| maintenance measured in terms of costs. Total Maintenance | (525 £1) Cost - Cost of preventive maintenance carried out in accordance mejadetermine’ with established intervals of time or number of units of use E18 nan but without previous condition investigation, Total Maintenance ain seo) _ 3 improvement | Gost of maintenance carried out fo improve the availability E19 maintenance cost_|of the item, without changing the required function. Total Maintenance | ca5 61) Gost Cost of maintenance performed during shutdawns (outage Maintenance shut | scheduled for maintenance) of a plant ora factory (annval £20 shutdown for example). Total inienane | (560 e1 P Cost of training for_| Cost for training for direct and indirect maintenance maintenance _ | personnel (direct and indirect: see E8). E24 ‘Number of | Number of Direct Personnel plus number of indirect maintenance | Personnel (see EB) personnel Total Mechanical [Sum of the costs for the mechanical contractors activities. maintenance E22 contractor costs, Foial maintenance |Sum of the costs by contractors for the mechanical, contractor costs _| electrical and instrumental contractors activities. Total Electrical | Sum of the costs for the electrical contractors activities. E23 maintenance contractor costs 20EN 15341:2007 (E) Factors Indicators Definitions and comments Total maintenance | (See E22) contractor costs | 7 Total Instrumentation | Sum of the costs for the instrumentation contractors maintenance | activities, E24 contractor costs | Total maintenance |(See E22) {__ contractor costs al Time interval during which an item is performing its required 1” Total operating time | function (see EN 13308:2001, 9.3). Downtime due to | Time interval during which an item Is in a down state (see maintenance _| EN 1$306:2001, 9.2) due to maintenance. Up time: time interval during which an item is in up state (see EN 13308:2001, 9.1). Up state: state of an item characterized by the fact that it can perform a required function, assuming that the external Achieved up time | fe8ources, if required, are provided (see EN 13306:2001, during required time |67). NOTE _Tomoreensiy understand this defition wth tho support ofa 2 igo, soe EN 13308, ‘Time interval during which the user requires the item to be in'@ Condition to perform a required function (see EN 13306:2001, 9.4). Required time | NOTE To easiy understand this efron withthe supporto @Fgur, peo EN 13306, Number of failures | Numbers of failures caused by maintenance or lack of due tomeintenance | maintenance that have caused damage to the environment. | ‘creating 3 environmental damage _[- Baatendarsime [Fame intenal Graars, months). ‘Annual volume of | Annual volume of wastes or harmful effects related to wastes or harmful | maintenance, 14 effects related to | These indicators should be measured per chemical item maintenance | (xe. CO%, ...) or harmful effect. Calendar time __| Time interval (years, months). Numbers of failures caused by maintenance of lack of for people due to | maintenance that have caused injuries for people. 15 |__ maintenance Working time __ | Time interval (years, months). Total operating time | (See T1) 6 | Downtime related to | Total downtime lost due to failures. aL failures aEN 15341:2007 (E) Factors Total operating time (See Tt) Downtime related to ‘The total time of planned and scheduled maintenance 7 planned and —_|works, which requires downtime. scheduled maintenance L sgomtionte | - Preventive | Time interval during which an iter is in a down state due to maintenance time | preventive maintenance. 18 causing downtime “2 Total downtime | Time interval during which an item is in a dowm state due to related to maintenance, maintenance Predetermined [Time interval during which an item is in a down state due to maintenance time {predetermined mainteriance. 19 causing downtime _ Total downtime | (See T8) related to maintenance a Condition based | Time interval during which an item is in @ down state due to maintenance time | condition based maintenance. to causing downtime Total downtime |(See 78) related to maintenance Number of failures | Number of failures that cause injuries which will result in causing injury for Jone of more lost working days. people Total number of fallures, Failure: termination of the ability of an item to perform a 114 required function (see EN 13306:2001, 6.1). Total number of ‘eilures NOTE 1 After ature the item has a faut, which may be complete or pertal NOTE 2 “Faure ison event, as distinguished from "Yeu, whichis | site Number of failures | Number af failures that could cause injuries. causing potential 112 | _ injury for people - Total number of _|(See T11) failures Number of failures | Number of failures that cause damage for the environment. causing damage for 113 the environment Total numberof | (See T11) failuresEN 15341:2007 (E) Indicators. Factors Definitions and comments - ‘Number of failures | Number of failures that could cause damage for the causing gatanlial lenviconcaeMk. \ damage for tie TL enaierment | | Total number of | (See T11) | failures 7 _ Total operating time | (See T1) 2 4 a ‘Number of | Number of all corrective and preventive maintenance work- 15 maintenance work- | orders, as well as all improvement work-orders, causing ‘orders causing | downtime. _ downtime z Total operating time (See T1) 116 Number of [Number of all corrective end preventive maintenance work- maintenance work- | orders, 2s well as improving work-orders. orders co | Total operating time | (See T1) E 117 Total number of | (See T11) ] foilures ‘Number of systems analyzed and covered by a Number of systems | Methodology withthe purpose to assess and reduce risk covered by a ential analysis, NOTE For te defiiton of “system, nese reer to the spect methodology used T18 — = “a ‘Total number of systems. | Total number of systems NOTE For the defiton of “system, please reer to tn specife metrodology uses. ane Man-hours used to plan maintenance. NOTE The planning process is performed according fo a predefined Man-hours used for | procedure, "™* Penne mreces spe ee planning in a systematic _|Pioning incudes safety consiveratons, labour, meter, ols and maintenance | ewipment, an estimate of the downtime and man-hours rqurec ‘a T19 planning process | e2mplte the work, ot [Al this information i avaiable to the frst tre mainerance stl pextoming the work before it starts Total internal | Number of hours carried out by internal maintenance maintenance —_ | personnel personnel man-hours - Planned and [This isthe total calendar time spent on planned and | scheduted —_| scheduled maintenance works causing production 120 | maintenance time | downtime, causing production downtime 23EN 15341:2007 (E) Indicators Factors Definitions and comments Plannedand —_ | The total time of planned and scheduled maintenance scheduled total works which requifes downtime. maintenance time requiting downtime | _ _ _| Sum of the times to restoration. Time to restoration: time interval during which an iter is in Total time to | downstate due to a failure (see IEC 60050-191) restoration 721 Itincludes administrative and logistics delays. Total number of | (See T11) failures ; _ Numtber of internal | Internal (direct and indirect: see E8) maintenance maintenance personnel. o1 personnel 7 Totalintemal | Total internal personnel in the asset employees ‘Number of indirect | Number of intemal indirect (see £8) maintenance maintenance personnel. 02 personnel Number of internal | (See 01) maintenance personnel Number of indirect | (See 02) ‘maintenance 03 personnel _ Number of direct | Number of direct (see E8) maintenance personnel. maintenance personnel Production operator | Maintenance man-hours carried out by a user or operator. ‘maintenance man- of “hours Total direct Number of hours carried out by direct (see £8) maintenance maintenance personnel. personne! man-hours 24— EN 18344:2007 (E) Indicators Factors Definitions and comments ‘Man-hours by direct (see 8) maintenance personnel to be used on planned and scheduled activities (internal and external) NOTE 1 Inmmegisrning setitias: ~ safety considerations, = special tools or procedures, tolerance standards, Planned and scheduled ~ required replacement arts or materi maintenance man- 18 defined with an estimate of the downtime and man-howssrequied to Os hours complete the work befone it starts. NOTE? _ intne scheduling actives atime schedule, oF he numberof Unis of use, indicating when meintenance should be performed, is established NOTE 3 Planned and scheduled man-hours could be man-hours ]used for conectve mainienance, condlloned-besedmeinienance, performed maintenence ang improvement maintenance i ‘Number of maintenance man-hours (internal and external) Total maintenance 4 available for maintenance activities (excluding holidays, : man-hours available |tisining. ete.) Number of injuries Number of injuries occurred to internal maintenance for maintenance | personnel, preventing them to further work for a day or os |_—_ personne! __| more. . Number of intemal |(See 01) maintenance _ “personnel Man-hours lost due |Intemal maintenance man-hours lost due to injuries for to injuries for intemal maintenance personnel maintenance 07 besos! Total man-hours | Number of internal maintenance man-hours actually worked by | produced. ‘maintenance _personnel ‘The man-hours used en improvement processes intendied to improve the current level of availabilty, reliability, Monchours used for | maintainability, quality, safety, envionment and costs, continuous [NOTE Examples ere hours used fo systema erica analy, ee 08 improvements ideation of provement for park:pation in projects and thew Preparations, 38 instructor for aining end education ineenaly and Finally, ot setely, ually or environmental auditor Total maintenance personnel man-hours ‘Number of hours casried out by maintenance pereonnelEN 15341:2007 (E) Indicators _ Factors ~ Definitions and comments Maintenance man-hours carried out By a user or operater. Production operator Imalnten@nc® MMB lore Thus &is maintenance cared out by people not under to 09 roe maisenance deparment Total production | Hours carried out for whatever activities by @ user or | operators man-hours | production operat. Direct maintenance | Direct (see E8) maintenance personnel that “work on shift’, ersonneton'shit_|on plantand services (cn operation). oto Total direct Number of dinect maintenance personnel. maintenance personnel _ immediate corrective [Maintenance, which le Carried out without delay after a fault maintenance time _|has been detected to avoid uneoceptable consequences. on Total downtime related 10 | (See TB) maintenance lntemal ditect | Man-hours from internal maintenance mechanical mechanical man- [personnel urs one Total internal direct , cimaintenancs | Number of hours carried out by internal direct (see €8) - personnel man-hours | intenance personnel internal ditect | Man-hours from internal maintenance electrical personnel. electrical man-hours 013 Total intemal direct maintenance | (See 012) personnel man-hours: re Internal direct | Marr-hours from internal maintenance instrumental instrumentation man- | personnet, hours of Total internal direct maintenance | (See 012) personnel man-hours ‘Number of internal. | Number of intemal direct (see E8) maintenance personnel rmult-skiled | that operate as multi skill (have the abilty to perform more maintenance | than one craft end have been formally trained in more than O18 personnel __|one craft) maintenance personnel. Number of intemal |(See 01) maintenance _ personnel Corrective | Hours spent on corrective maintenance activities (intemal maintenance man- |and external) ote hours Total maintenance [Number of man-hours carried out by internal and external man-hours | maintenance personnel. 26EN 15341:2007 (E) Indicators Factors Definitions and comments Immediate Corrective | Man-hours spent on immediate corrective maintenance maintenance man- | activities (internal and external) o7 hours a Total maintenance | Se. 046) _ man-hours _ __ Preventive | Man-houre spent on preventive maintenance activities maintenance man- | {intemal and external). | ons __ hours Total maintenance man-hours _ | See O%6) Condition based | Man-hours spent on condition-based maintenance activities maintenance man- | (internal and external) 019 hours _ - Toial maintenance |(See 016) man-hours: Predetermined | Man-hours spent on preventive predetermined maintenance man- | maintenance activities (internal and external). 020 hours, _ a Total maintenance | __manchours _ [S82 016) wertime intemal | Number of man-hours carried out by internal maintenance | maintenance man- | personnel during overtime. | | on hours | Total internal |(See T19) maintenance. personnel man-hours __ Number of work Number of work orders that are technically complete in a orders performed as | timeframe fess than @ given time after the estimate of ts scheduled | conclusion. 022 Total number of _ | Number of work orders scheduled. scheduled work | (See 05, NOTE 2, for scheduling activities) | orders Number of Number of hours used in training for al personnel (direct | maintenance internal | and indirect: see E8) of maintenance service. personnel man-hours 023 for training ‘ois internal maintenance man- | (See O16) ours, oe! Number of direct (see E8) maintenance personnel using maintenance software (CMMS) for any maintenance or Number of internat. | asset management means (work orders flow, bills of ons direct maintenance | materials, planning, spare-parts warehousing, etc.) \ personnel using | software NOTE —_In-orderto be qualified as a user of CMMS software, the user should use the software for atleast % of his working time.EN 15341:2007 (E) Definitions and comments Indicators Factors Number of intemal intemal direct (Bee E8) maintenance personnel direct maintenance personnel - Total manhours | Number of man-hours actually spent by direct (see E8) ‘spent by direct | Personnel on planned and scheduled activities. personnelon | (See 05, NOTE + and NOTE 2, for planning and scheduling planned and | activities) scheduled activities Number of planned and scheduled mar-hours for direct, 025 (see E8) personnel Total man-hours | (See O8, NOTE 1 and NOTE 2, for planning and scheduling planned and activities) scheduled to direct personnel {NOTE his emaunt of man-hours are plenned and scheduled and Jmay diter trom the actuely spent manhours eve to organizational ‘Number of the spare | No need for definition, | parts supplied by the warehouse as 026 requested Total number of spare parts required by maintenance No need for definition,BS EN 15341:2007 BSI 389 Chiswick High Road Landon W44AL, BSI — British Standards Institution BSI ie the independent national body responsible for preparing British Standards, It presents the UK view on standards in Europe and at the international level. 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