AIR CARGO AND

GROUND HANDLING
SERVICES

SARA KHAN
QUESTION NO: 1
SPECIAL PASSENGER HANDLING:
The passengers who are not able to move easily, and have a reduced mobility or other types
disabilities, they come under the category of special passengers. They are accommodated in a
best way possible at the airport. They require special assistance and services for them during pre-
flight, during the flight and post-flight. A few extra facilities are also given to them at lounging
area and the terminal. Most of the airlines are providing these facilities for the passengers with
special needs. Airlines have to add these facilities to make sure that their value does not drop i
the market. If such facilities are not provided in any airlines people with special needs would
have to face difficulties and this will also reduce their market value. So, this must be done to
ensure long term sustainability of airline.
Passengers with special needs have been categorized into the list by the airlines for their
convenience. Airlines use codes to identify the passengers that which category they belong to,
and what services will be given to them. They use different procedures for different passengers
according to their needs. This is the most effective and efficient way.

DURING BOOKING:
Airlines recommend to request special assistance at least 48 hours before flight.

AT THE AIRPORT:

 Help for travelers with Reduced Mobility starts from the traveler's arrival in the air
terminal where you should contact the workplace accountable for the help administration.
 It is the responsibility of airport management or their delegate agents to provide
assistance to passengers with reduced mobility. Airlines companies require a time to
communicate the needs of clients to service managers.
 They facilitate transit throughout the airport
 Help you with check in process and also provide other services
 Offer a differentiated priority boarding.
 Completion of all security screening, customs clearance, immigration and travel to the
aircraft.
 Provide help in boarding the aircraft using aisle chair, wheelchair or any other required
equipment

ONBOARD:
They have organized their fleet in a way to accommodate passengers even with the special needs.
They are able to adapt in any form of boarding and disembarking by remote, finger, through
elevators and ambulift.

 They have seats with folding armrests located in the aisle

 Wheelchairs onboard.
 Accessible bathrooms
 Assistance in moving from seat to the toilet.
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  Assistance to move from seat to aircraft door.

UPON ARRIVAL:

 Includes baggage pick-up.

 Assistance and mobility aid equipment has precedence over the rest of the transported
equipment.

 Assistance in moving to arrival area of airport.

Other services provided for special passengers are:

 Transfers and accompaniment in airports

 Special oxygen service

 Free transfer of mobility assistance and aid equipment

 Transporting wheelchairs assembly and disassembly.

 Extra space

 Other accessibility services

 priority baggage delivery

Below mentioned are the types of wheelchairs being used.

 WCHR: passenger who requires help with a wheelchair and who can only walk short
distances and up or down the stairs.
 WCHS: this is used for the passenger who requires aid with a wheelchair and can only
walk short distances and cannot walk up or down the stairs.
 WCHC: This refers to a passenger who needs a wheelchair during their travel. This type
cannot walk at all and requires aisle chair to board.
 WCOB: This refers to passengers who entails on-board aisle chair for use during the
flight
 WCMP: passenger who is travelling using a manual wheelchair.
 WCBD: passenger using a battery powered wheelchair using a dry cell.
 WCBW: passenger using a battery powered wheelchair using a wet cell.

QUESTION: 2

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CODE SHARE FLIGHT SERVICES:

Code sharing is the partnership between any two airlines. It enables another airline to place its
two letter identification code on another airlines flight schedule. Which means that one airline is
marketing and other is operating it. It is a service in which two airlines make a partnership and
offer services to their passengers. If one airline does not fly at a specific destination so they
partner with another who does fly at that destination providing the passengers facility. Here, we
can take the example of United and Delta airlines. Delta airline is operating united airlines flight
on a particular route. So, the flight will be mentioned in united identification but in actual it will
be operated by delta airlines.

This agreement is actually allowing many airlines to offer different flights without being
incurred for different charges. It offers passengers with different type of options. Passengers
have diversity of choices of flight. Booking, check in, luggage handling has also become more
convenient.

ADVANTAGES:

The advantages of code sharing for the passengers are that it gives the facility of better
connecting flights. In this way, the passengers can make or book their flights from point a to c
without any additional effort. Airlines deal with the association of the flight inside giving a
traveler a smooth progress starting with one aircraft airplane then onto the next with no push to
book it independently.

Passengers can likewise procure air miles with the carrier they have booked with, regardless of
whether they're not a long standing customer part with the working aircraft, given the two
aircrafts are inside the code share association.

FOR AIRLINES:

It can be an advantage of an airline in a way that if some airline does not have any direct access
to any route and destination. Then, it can make a partnership with the one which have that
access. This means that airline does not have to spend extra money to add another destination
and also they does not have to buy extra aircrafts for that. They get proficiency in that specific
area by operating through other airlines.

DISADVATAGES OF CODE SHARING:

Travelers frequently grumble of disarray. Some of the time they are not even aware that the
flight that they are going in is a code-sharing flight. Accordingly, they frequently wind up
arriving at some wrong terminal or even at some wrong airport. Likewise, there is a great deal of
disarray with respect to the counter where the things should be checked in. Is it the counter of the
marketing aircraft? Another confusion that arise is that is this the one with the operating airlines?
Such disarrays may prompt failed to catch planes.

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Another disadvantage is that some passengers might have booked one flight because they were
considering the safety provisions of that airline. There are chances that they might end up getting
upset when they have to board on a different flight. Moreover, they are also not sure that they
should contact which airline if they have lost their baggage. Which makes it extremely difficult
for the passengers. And this might ruin their mood as well. Which ultimately is bad for airlines
reputation and sustainability.