Advance Diploma of Leadership and Management

BSBWHS605 Develop, implement and maintain WHS management

systems
Task 02: Organisational review and Environmental analysis
(Research & Project)

Presented by

Jeerawan CHAMSUNGNOEN

Student ID: 19862

Task 02: Organisational review and Environmental analysis (Research &
Project)
Procedure
1. Review the simulated workplace information for Pitstop Pty Ltd provided in this task.
Review the WHSMS design and WHS policy you proposed in Assessment 1.
Pitstop is a privately owned company that until recently operated one independent service station
in Melbourne’s north. The owner, chairman and CEO, Jim Murphy, has run the company for the
past five years. He has operated service stations for most of the last 25 years and relies on his
hands-on approach to monitor and instruct staff on what to do.
In the past eight months, Pitstop has raised sufficient finance to buy out the Independent Service
Station (ISS) chain of nine stores across Victoria, NSW and Queensland and rebrand them all as
Pitstop. Jim plans to continue the expansion until the optimum target of 30 service stations is
secured for the Victoria, NSW and Queensland market.
Pitstop service stations trade 24 hours. They typically include a vehicle access forecourt with at
least six pump stations, a retail shop, a food bar, Store Manager’s office and stockroom. They
sell fuel, oil, gas, supermarket goods, hot pies (heated from frozen on the premises) and cold
drinks.

Prepare to plan and implement elements of the WHSMS in consultation with relevant
individuals and parties.
 Pitstop has just gone through a tremendous transformation, from a single hands-on
operation to a multi-store enterprise with plans to triple in size in the next five years.
● You have been asked to design and develop a WHS Management System (WHSMS) to manage
WHS for Pitstop as one of your initial tasks.
● You may need to create or rewrite organisational policies as well as devise training schemes,
implement changes and develop reports.
● WHSMS will be in place in four months time.
● CEO want to ensure all the employee in all his stores know how to work safely and made sure
any potential hazards were dealt with before it caused injury
● Absenteeism has gone up and it caused by low staff morale connected to work health and
safety
 Make a workplace to be a happy place to work or positive environment.
● In developing the WHSMS, make sure you consult with and include the board
● Developing the WHSMS without set a budget but would rather on the resources required to
do the WHSMS.
● Conduct any researches about identification and control of hazards, compliance, performance
monitoring, and implementation of system.

Arrange with your assessor to meet with the board of directors and senior
management (in a role-play) to discuss the requirements of the WHS plan:
identification and control of hazards, compliance, performance monitoring,
and implementation of system.

Role-Play (Meeting with the board of directors and senior management to review
performance of WHSMS and make recommendations)

General manager Good morning. Thank you for attending the

meeting today.

Board of director Good morning.

General manager Firstly, I would like to discuss about

identification of control of hazards,
compliance, performance monitoring and
implementation of system

General manager The monitoring and evaluation process should

be linked to on-going regular activities as well
as to specific corrective actions being taken. It
also needs all control measures implemented
as part of the hazard management process,
emergency preparedness procedures and
incident investigations to be monitored for
their effectiveness. General inspections and
monitoring need to be scheduled and
conducted. These may be inspections, routine
checks, tests, measurements and
examinations. They include:
- Routine investigations or checks in the work
areas covering issues such as machine
guarding, housekeeping, storage etc.
- Observation of safe work procedures
 - Workplace inspections
-Specific examination and by competent
persons. This may include: tests on lifting
equipment, ventilation, noise levels, fire
extinguishers etc.
- health surveillance of individuals e.g. hearing
tests.

Board of director And how about the performance measure?

General manager Performance measures to evaluate the

system, programs, procedures and practices
measurement are required. The measures
must be planned when developing the
programs. The measurements used may be
quantitative, qualitative, process or timeline
based. They may involve short- or long-term
requirements. The measurements must be
applicable to the activity being evaluated.
Quantitative measurements combine lost
time injury rate, number of lost time injuries,
percentage of identified hazards that have
been actioned, 100% of hazardous substances
have a MSDS, number of accidents, the no., of
injured employees requiring rehabilitation,
return to work rate as a percentage of all
claims, the number of employees trained etc.
Qualitative, process and timeline
measurements include: all employees are
aware of the policy; all legislative
requirements are identified; purchasing
procedures ensure WHS requirements are
considered; the training timetable is being
met; the implementation of strategies /
programs timetable is being met; workplace
inspections and fire drills are scheduled and
conducted; accidents are investigated within
specified timeframe, maintenance requests
are acted on within a specified time and so
on. Information has to be collected on all the
measurements being used. This involves type
and format of information and the person
who does it. Performance
summaries/matrixes, such as KPI and target
will be sent to you.
Senior management Great. I need them.
How about the hazard identification?

General manager Hazard identification:

· observation of all activities on worksite
· consultation with the employees who carry
out the activities
· review of injury and accident statistics and
reports
Risk assessment
This involves a program to determine how
likely it is that particular hazards will cause
injury or illness, and the consequence
(outcome of injury) from the hazard, with the
use of numbers. The numbers are used to
work out which hazard needs to be fixed first
ie. the system helps to define priorities.
Control measures
This involves taking action to reduce or
eliminate risks associated with activities in the
workplace. This may be attained by:
· eliminating the risk by removing the
hazardous activity;
· modifying the activity to make it safer or
isolating the activity thereby reducing the risk
to all (e.g. by screening) adopting safer work
practices and providing personal protective
equipment so as to minimize exposure to risk.

Senior management That is such a good plan. Thanks so much for

you high effort.

3. Lead the role-play meeting with board of directors and senior management to:
o Outline requirements of WHS planning; refer to appropriate standards

Introduction
Pitstop Wollongong, NSW service station has been chosen for a pilot program for the WHSMS
implementation. The documentation will become future reference and basis for all Pitstop
employees in Victoria, NSW and Queensland.

Pitstop is a privately owned company that until recently operated one independent service
station in Melbourne’s north. Jim Murphy, who is the owner, chairman and CEO, has run the
company for the past five years. He has operated service stations for most of the last 25 years
and relies on his hands-on approach to monitor and instruct staff on what to do.

In the past eight months, Pitstop has raised sufficient finance to buy out the Independent
Service Station (ISS) chain of nine stores across Victoria, NSW and Queensland and rebrand
them all as Pitstop.

Therefore, Jim couldn’t reach to every store to monitor his employee whereby, he decided to
train every employee on WHS policies and it’s applications.

Following are the training that Wollongong stations employee will get:

 WHS act 2011

 WHS legislation

 Manual handling

 First aid training

 Food safety training

The, store manager of Wollongong and the WHS representatives from the Government will be
the focal person on the training and there will be adequate financial resources provided by from
Board of Director’s office.

o Discuss and consult on procedures to manage WHS risk

CONSULTATION AND COMMUNICATIONS:

CONSULTATION:

Managers and supervisors must consult so far as reasonably practicable with employees,
agency staff, contractors and their employees who are likely to be directly affected by the
health and safety matters.

Consulting with Health and Safety Representative:

Where there is an elected Health and Safety Representative, the consultation must include that
person (with or without the direct involvement of the employees) by undertaking the following;

 Providing the Health and Safety Representative with all the information about the
matter that the employer provides or intends to provide, to the employees.
  Providing that information to the Health and Safety Representative a reasonable
time before providing the information to the employees, unless it is not
reasonably practicable to do so.

 Inviting the Health and safety Representative to meet about a matter requiring
consultation, or agree to meet at their request.

 Giving the Health and Safety Representative a reasonable opportunity to express

his or her views about the matter, and

 Taking into the Health and Safety Representative’s view about the matter.

Communication:

The Pitstop Pty. Ltd Wollongong station recognises that communication and dissemination of
information relating to Workplace Health and Safety (WHS) is an important part of the strategy
to eliminate and prevent work related injury and illnesses. Employees require accurate health
and safety information to perform their work safely, and should be informed about health and
safety activities and issues. The transfer of WHS information is important to:

 Alert others of incidents and associated corrective actions that may arise
 Provide new or updated WHS legislation or associated requirements
 Provide details of change at the work place.

Forms of Communication

Health and safety information is accessible through forums such as WHS resources or
consultation mechanisms including:

 WHS internet site

 WHS intranet site for staff

 WHS committee minutes

 Workplace advisory committee minutes

 Hazard and incident reports in Safety Net

 Internal and external WHS training programs such as inductions

 Material safety data sheets

  Fire and emergency evacuation information

 Contractor safety induction guide.

Health and safety information may also be made available:

 On workplace noticeboards
 Posters displayed around the workplace
 Through meetings such as toolbox talks
 By email such as safety alerts
 In newsletters
 On safety signage.
Document
Pitstop Pty Ltd has many WHSMS documents for employees on the Workplace Health and
Safety website. Policy papers and procedures are developed when new laws are enacted, new
research process changes, or trends outlined in the report. Accident and hazard issues and
periodic reviews to ensure that they are current. Community consultation occurs during the
development or review process. Guidance on relevant documentation is available through the
Workplace Health and Safety website.
Documentation and control
Central WHSMS documents are saved using standard templates and document control
processes. Documentation will be retained on the Workplace Health and Safety website.
Changes to the document will be emailed to the employee. Any document that is considered
uncontrolled. Policies are regularly reviewed by consultation with relevant stakeholders and
approved by the CEO. All policies are approved by and the date recorded in the document.
o Discuss and consult on compliance and standards to adhere to
Operational Risk Management
Pitstop Pty Ltd.’s risk identification and risk control procedures and assessment of the
effectiveness of control measures are provided in the WHS Risk Management Procedures and
can be found on the Workplace Health and Safety website.
Measurement and evaluation
Inspection and Measurement
 Pitstop Pty Ltd has a comprehensive program for tracking and measuring operations and core
activities. Include testing and inspection requirements for the operation of buildings, equipment
/ machinery and equipment, necessary services, waste disposal, chemical activities, radioactive
materials / sources and equipment subject to the WHS and the law. Other related health
surveillance is carried out according to potential needs. Insufficient light and low humidity /
high sound.
Incident investigation, correction and protection
Pitstop Pty Ltd.’s "WHS Risk Management Procedures" provides step-by-step procedures for
reporting accidents and hazards. Accident, accident and hazard forms can be found on the
Health and Safety Workplace website. History, accident and hazard reports are maintained by
the health and safety team and used for analysis and reporting. Three times a year and included
in the annual report to Pitstop Pty Ltd and Council. This information is also used to identify
areas to be covered during the annual planning process. Protected actions have been reviewed
by the health and safety team to ensure they are completed and effective.
Checking at work
Periodic inspections of all workplaces are carried out. Once the check is completed by the
security support staff, the note will be forwarded to the head of the agency for corrective action
and follow-up.
Recording and recording management
Sanitary and safety records are maintained in accordance with the Pitstop Pty Ltd records
management process. Legal requirements include the treatment of all accident and hazardous
accident reports and the confidential filing of workers compensation records. Examples of
records maintained by health and safety workplaces include orientation and training. Audit and
testing report and chemical database
Monitoring the WHS Management System
 Pitstop Pty Ltd is periodically conducting a comprehensive internal audit using the Safety MAP
monitoring tool to assess the effectiveness of the WHSMS / Safety MAP tool management,
covering all aspects of health and safety planning; Implementation, monitoring and
measurement And management review The WHSMS internal audit unit operates on a yearly
basis with a three-year rotation to cover all departments.
Management review
Health and Safety Team at Work Prepares Annual Reports for Executives on Health and Safety
Management (WHSMS). The report provides essential information on the performance of
WHSMS so that it can continually review WHSMS to ensure that the on-site system continues to
meet the needs of Pitstop Pty Ltd.
o Discuss and consult on WHS targets and performance measures
Key objectives and performance monitoring:
CEO Jim Murphy states, that the rapid expansion of the business and replication of
management structures and systems will mean that the effect of any successes or failures will
be amplified, therefore the key objectives for WHSMS implementation are to;
 Minimize injuries at work place
 Reduce number of days of lost work due to work place related injuries
 Establish risk management process to avoid work place injuries
 Ensure managers implement WHS policy and WHSMS to avoid injuries
 Ensure employee buy-in across the organization.

Performance Monitoring: Performance Monitoring and Evaluation is a strategic approach to

management, which equips leaders, managers, employees and stakeholders at various levels
with a set of tools and techniques to regularly plan, continuously monitor, periodically measure
and review performance of the organization in terms of indicators and targets for efficiency,
effectiveness and impact.

The Pitstop Company had set KPI as per the reports for the past 12 months and some of the KPI
set was as follows:
 To make company free of compliance breaches
 To maintain proper records
 To make company free of incidents
 To keep updates on legislation with the employees

So, to achieve goals and targets of the company we need to have monitoring tools and the
monitoring tools are as follows;

 Internal Auditing
 Evaluate the effectiveness of the organization’s arrangement for identifying WHS
hazards
 Evaluate the effectiveness of the organisation’s arrangements for WHS risk management
 Evaluate the effectiveness of the organization’s processes for monitoring WHS
 Assess outcomes of the organisation’s arrangements for managing WHS
 Assess and advise on the organisation’s WHS compliance against agreed benchmarks
 Feed back from the stakeholders
 o Describe key elements of implementation to be piloted at Wollongong store
The current operation of Pitstop Wollongong before the implementation of WHSMS is recorded
and summarized as below table:
Pitstop Wollongong Store Activities List (Pre WHSMS)
Staff Store Activities
Employee Ongoing activities
- Serve customers.
- Resolve issues associated with use of petrol or LPG pumps.
- Heat pies.
- Receive and store frozen and refrigerated food items.
- Banking notes and cash register balancing.
- Mop and clean floors.

Once-a-day activities
- Clean all forecourt pumps.
- Pick up all rubbish on the forecourt.
- Replace water and supplies on the forecourt.
- Change display board prices.
- Move stock from reserve to retail shelves.

Weekly activities
- Measure the fuel volumes in the underground storage tanks.
- Receive deliveries of LPG and Petrol.
- Receive and store retail products.
- Reorganise reserve stock.
- Stocktake inventory items on forecourt, shop and reserve.

Store Ongoing activities

Managers - Monitor employees under supervision.
- Aid employees where required.
- Coach/train employees.
- Induct new employees.
 - Provide reports to senior management as requested.

Daily activities
- Sales, inventory and banking reports for General Managers.

Yearly activities
- Performance Review and Development Program (PRDP).

4. Develop a 1–2 page outline of plan containing outcomes of consultation

In order to ensure that the WHSMS and its accompanying documentation will meet the needs
and expectations of all Pitstop employees across Victoria, NSW and Queensland, you are
piloting your WHSMS implementation in the Wollongong, NSW service station.
Pitstop Wollongong is the service station with the most WHS incidents to-date, with a
representative workforce of relatively new employees and with only a few long-serving staff.
Pitstop workplace current (pre-WHSMS) operations
Store activities list the following activities are carried out at Pitstop.
Employees
Ongoing activities
Serve customers.
Resolve issues associated with use of petrol or LPG pumps.
Heat pies.
Receive and store frozen and refrigerated food items.
Banking notes and cash register balancing.
Mop and clean floors.
Once-a-day activities
Clean all forecourt pumps.
Pick up all rubbish on the forecourt.
Replace water and supplies on the forecourt.
Change display board prices.
Move stock from reserve to retail shelves.
Weekly activities
Measure the fuel volumes in the underground storage tanks.
Receive deliveries of LPG and Petrol.
Receive and store retail products.
Re-organize reserve stock.
Stock take inventory items on forecourt, shop and reserve.
Store Managers
Ongoing activities
Monitor employees under supervision.
Aid employees where required.
Coach/train employees. Induct new employees.
Provide reports to senior management as requested.
Daily activities
Sales, inventory and banking reports for General Managers. Yearly activities
Performance Review and Development Program (PRDP).
Wollongong store employee skills

Employee Comments

Store Manager 1 year managerial experience. Not sure how WHSMS could integrate
with existing systems. No idea how to use the pie oven; otherwise
familiar with all store procedures. Adequate knowledge of all safety
procedures but unsure of risk assessment process. Certificate IV in
Training and Assessment. 2 years training experience. No first aid
training. Good knowledge of WHS legal framework. Good written and
verbal communication skills. Can write reports.

Shift Manager 1 18 months experience – 6 months as shift manager. No formal training

experience; provides informal training to new staff. No first aid
training. No understanding of performance measures. No previous
managerial experience. Can use the pie oven. Adequate knowledge of
safety and emergency procedures. Limited knowledge of WHS legal
framework – originally from UK. Excellent verbal communication but
poor written communication skill

Shift Manager 2 5 years’ experience. Competent in all aspects of working in a petrol

 station. Can use pie oven. Adequate knowledge of safety and
emergency procedures. No knowledge of WHS legal requirements.
Good written and verbal communication skills.

Cashier 1 2 years’ experience. Competent in all aspects of working in a petrol

station. Some experience with other pie ovens. Adequate knowledge of
safety and emergency procedures. Adequate knowledge of WHS legal
requirements. Good written and verbal communication skills

Cashier 2 18 months experience. Can use all in store equipment safely, but
unsure of outdoor safety procedures. Adequate knowledge of
emergency procedures. Can use pie oven. No knowledge of WHS legal
requirements. Poor written and verbal communication skills.

Cashier 3 12 months experience. Competent in all aspects of working in a petrol

station. No idea how to use the pie oven. No knowledge of safety
procedures, but adequate knowledge of emergency procedures. No
knowledge of WHS legal requirements. Good verbal communication
but poor written communication skills

Cashier 4 6 months experience. Not yet competent in all aspects of working in a

petrol station. No idea how to use the pie oven. Adequate knowledge
of safety and emergency procedures. No knowledge of WHS legal
requirements. Good written and verbal communication skills.

Cashier 6 3 months experience. Not yet competent in all aspects of working in a

petrol station. Can use pie oven. No knowledge of safety or emergency
procedures. No knowledge of WHS legal requirements. Good verbal
communication but poor written communication skills.
 5. Develop a 1–2 page draft risk assessment and control procedure.

Risk description Risk Risk Risk Risk mitigation

Risk Store likelihoo consequenc grade
(What can happen) (Treatment
ID Activities d e/ impact
(Prioritie strategies/Actions
(H/M/L) (H/M/L) s required)
Fuel Adherence to legislative
RK1 The storage of petrol M M Major
Storage requirements contained in
may pose several
the Dangerous Substances
risks: Fire/explosion,
(Retail and Private
environmental
Petroleum Stores)
damage, health
Regulations of 1979, S.I. 311
effects when
of 1979 and when
handled by
appropriates other
individuals.
appropriate legislation
following industry best
practice.
Ensure all staff are
adequately trained (retain
training records)
Storage tanks and dispense
pumps are adequately
maintained and monitored
Appropriate wet stock
management procedures
are used
Identify hazardous areas
and control all sources of
ignition - use appropriate
warning and hazard signs.
Vehicle There is Devise a safe system of
RK2 L L Major
Movemen considerable traffic movement, e.g. a
t movement of cars one-way system for
and other vehicles entering and exiting the
on the forecourt forecourt.
which could lead to Display clear
accidental collision information/warning signs
with structures, setting out the traffic
people and other control arrangements.
vehicles. Provide sufficient
designated parking areas
close to the shop and away
from the pumps.
Provide mechanical
protection to vulnerable
structures such as fuel tanks
and liquefied petroleum gas
(LPG) storage areas.
Hazardous Some items of stock Store all hazardous
RK3 L L Major
Substance and chemicals used chemicals in their original
s in the car wash and containers.
 for general cleaning Obtain information on all
can be harmful. substances stored and used
Exposure to them in the premises from
through use, manufacturer’s hazard data
accidental spillage or sheets.
leaks, can cause
Train staff and provide
respiratory
appropriate protective
problems, dermatitis
clothing
or chemical burns.
The removal of Eliminate all unnecessary
RK4 Manual L L Moderat
access covers to manual handling.
Handling e
storage tanks, Train staff in proper lifting
moving LPG techniques.
cylinders and Provide suitable equipment
positioning of large e.g. keys for lifting manhole
cleaning fluid covers.
containers may
Avoid lifting items which are
cause back injury or
too heavy - use a trolley or
muscular strains castors where possible.
Supplies of industrial salt
RK5 Slips, trips In Winter, snow and H M Minor to
mixed with fine gravel
and falls ice on the forecourt Moderat
should be kept and spread
can present a risk to e
on the forecourt during icy
pedestrians from
conditions and also used
falling and from
promptly to absorb and
skidding vehicles.
clean up any fuel or oil spill.
Fuel and oil spillages
Staff should be trained on
on the forecourt can
how to deal with minor fuel
present a slipping
spillages
hazard

Electricity Electrical installation must

RK6 Accidents are mainly L L Major
be certified by a competent
due to misuse of, or
electrician every three years
badly maintained,
All electrical equipment
equipment and
used out of doors should be
there is an increased
suitably insulated and
risk of electric shock
should be supplied through
when using
a circuit protected
equipment
By a 30 mA Residual Current
externally in a wet
Device.
environment e.g.
All electrical switchgear
commercial
controlling machinery
vacuums and car
should be clearly labeled
washes.
and readily accessible at all
times.
Ensure that the electrical
installation used for
mechanical car washes is
suitable for a wet
environment and has
adequate protection from
mechanical damage,
considering the complexity
of the moving parts.
Fit a readily accessible
 emergency stop button to
mechanical car washes.
Fire Risks Keep all escape routes and
RK7 Obstructed exits e.g. L L Extreme
fire exits clear and make
by stock and/or
regular checks to ensure
accumulations of
that this is the case.
packaging can
prevent escape and Clear rubbish regularly
provide fuel for fires (remember sand used for
cleaning or containing
petrol spills will be
flammable and should be
disposed of safely, by a
hazardous waste disposal
company if necessary)

RK8 Violence Robbery of goods or L L Major Consider the use of closed

to Staff cash may place staff circuit television, panic
at risk of violence alarms and other security
measures e.g. the use of
pay windows at night.
Make sure that the air
RK9 Compress The main risks arise L M Moderat
system is located within
ed Air from abuse of this e
sight of the shop attendant
Systems equipment and from
to ensure constant
over inflation of
supervision.
vehicle tires
Display clear information on
the use of the air system
e.g. the driver should check
the correct tyre pressures.
Train staff in the safe use of
the equipment.
6. Develop a draft implementation/action plan for the Wollongong store. Include:

○  specific activities for:

– Initial launch of WHSMS including development of policies and procedures (safety procedures,
record-keeping procedures, etc.)

– Ongoing activities

– Training: consider current activities undertaken by staff, required activities under your plan,
and capabilities of current employees

– Communication and consultation

– monitoring and reporting, such as regular safety audits

○  responsibilities and accountabilities

○  timelines

○  targets

○  resources and estimated costs, for example training costs

○  highlighted areas of integration with other management systems.

ID Risk descriptions Employees to Strategies Target Timeline Person Resource Monitoring
(activities) be trained and actions activities / Start/ Responsible requireme procedures
required Outcomes Finish nts

RK1 Not sure how Store All staffs shall The store Complete Management Training Proper resource for
WHSMS could Manager be trained to managers by 30 June induction
integrate with use all the understands First Aid-Training
existing systems. equipment WHSMS and Advocate on
No idea how to safely and have a legislations
use the pie oven; also WHS knowledge of
otherwise policy and how to use
familiar with all procedures equipment.
store
procedures.

RK2 No first aid Shift Manager All staffs shall understand Complete Management Training Proper resource for
training. No 1 be trained to WHSMS and by 30 June induction
understanding of use all the have a First Aid-Training
performance equipment knowledge of Advocate on
measures safely and how to use legislations
also WHS equipment.
policy and
procedures

RK3 Adequate Shift Manager All staffs shall understand Complete Management Training Proper resource for
knowledge of 2 be trained to WHSMS and by 30 June induction
safety and use all the have a First Aid-Training
emergency equipment knowledge of Advocate on
procedures. No safely and how to use legislations
 knowledge of also WHS equipment.
WHS legal policy and
requirements procedures

RK4 Some experience Cashier 1 All staffs shall understand Complete Management Training Proper resource for
with other pie be trained to WHSMS and by 30 June induction
ovens. Adequate use all the have a First Aid-Training
knowledge of equipment knowledge of Advocate on
safety and safely and how to use legislations
emergency also WHS equipment.
procedures. policy and
procedures

RK5 No knowledge of Cashier 2 All staffs shall understand Complete Management Training Proper resource for
WHS legal be trained to WHSMS and by 30 June induction
requirements use all the have a First Aid-Training
equipment knowledge of Advocate on
safely and how to use legislations
also WHS equipment.
policy and
procedures

RK6 No knowledge of Cashier 3 All staffs shall understand Complete Management Training Proper resource for
safety be trained to WHSMS and by 30 June induction
procedures, but use all the have a First Aid-Training
adequate equipment knowledge of Advocate on
knowledge of safely and how to use legislations
emergency also WHS equipment.
procedures. No policy and
knowledge of procedures
 WHS legal
requirements

RK7 No knowledge of Cashier 4 All staffs shall understand Complete Management Training Proper resource for
WHS legal be trained to WHSMS and by 30 June induction
requirements use all the have a First Aid-Training
equipment knowledge of Advocate on
safely and how to use legislations
also WHS equipment.
policy and
procedures

RK8 No knowledge of Cashier 6 All staffs shall understand Complete Management Training Proper resource for
safety or be trained to WHSMS and by 30 June induction
emergency use all the have a First Aid-Training
procedures equipment knowledge of Advocate on
safely and how to use legislations
also WHS equipment.
policy and
procedures
8. Lead role-play meeting with Wollongong manager and HSR to:
○ outline requirements of implementation; refer to appropriate standards
○ discuss and consult on procedures and processes to manage WHS risk
○ discuss and consult on key features of implementation included in plan
Note: Ensure you anticipate possible issues and objections and use communication skills
to
build consensus and support for system.
The health and safety committee and workplace wellness subcommittee developed an
action plan that sought to address the health status of the workforce and align with the
organization’s key drivers. With a long-term goal to reduce absenteeism and increase
productivity, the committee decided on three achievable objectives over a 12 month
period as a pilot project.
● Identifying and planning for consultation with tangata whenua, including an
understanding of any additional or specific requirements under Treaty of Waitangi
settlements. This should include a plan to identify who the relevant iwi authorities
are and, once identified, should consider their capacity to be able to consult and the
different timeframes for agreement/approval by the relevant iwi authorities
● The form and type of feedback needed in responding to input from consultation
● Being flexible and prepared to change the consultation approach as required, particularly
as issues arise that need to be addressed more thoroughly
Having a strategy to manage media involvement in consultation
Role-Play I ( Meeting with the store managers on monitoring and reporting)

ME Good morning.

Store Manager Good morning. After we had follow the written

policy and procedures, we see the huge
improvement in staffs’ performance and that
help increase their performance and the
organization in overall.

ME I’m very glad to hear that.

Store Manager Anyway, I would like to know the measurement

and evaluation requirements of the WHS plan.

ME The aim of measurement and evaluation is to

establish whether the objectives of the WHSMS
and its components are being met. Monitoring
and evaluation applies to all aspects of WHS
programs.
Regular audits of the management system are
 advisable to determine whether the system is
meeting its stated objectives. For the
monitoring and evaluation process to be
effective it requires WHS objectives to be
established, performance measures developed,
relevant information collected and results
analysed.
That is, what measures are to be used, how the
information will be collected, when and how
often it will be collected and who will do it.
General monitoring and inspections need to be
scheduled and conducted. These may take the
Form of routine checks, inspections, tests,
measurements and examinations. They include:
- Routine checks in the work areas covering
issues such as machine guarding,
housekeeping, storage etc
- Observation of safe work procedures
- Workplace inspections
- Specific tests, examination and testing by
competent persons. This may include:
- tests on lifting equipment, ventilation, noise
levels, fire extinguishers etc
Health surveillance of individuals

Store Manager And how about the targets and kpis for
managers and employees in accordance with
organizational objectives for the WHS?

ME For the target and kpis for manager are;

- At least 80% of planned activities completed
according
To plans
- Daily collect the employees activities checklist
- Report the hazard and any incidents within a
day
- Weekly and monthly report on any risk and
incidents
- The overall risk and incidents are decreasing
by 50%
Target for employees are;

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 - Increase employees’ commitment by 80%
- Reduce the rate of absenteeism by 80%
- Increase employees’ engagement by 75%
- The overall risk and incidents are decreasing
by 50%
- 100% of employees attended the training
session and fully understand the risk
procedures by passing the test with at least B+
grade

Store Manager How about audit and reporting process for

managers?

ME All managers and workers including contractors

are required to complete an incident form if a
hazard/injury/incident occurs, and:
- Advise the Station Manager of the incident or
injury or hazard
- For recording purposes complete a
Hazard/Injury/Incident Report Form
- Complete the relevant sections of the form
giving details of the incident. The form should
be completed even when an injury has not
occurred, that is, in the event of a near miss
- All hard copy forms should be signed by the
relevant parties
- The Station Manager or their delegate must
record all injuries on the injury register
Internal reporting of any hazard/injury/incident
should occur is separate from reporting of
notifiable incidents to Comcare. The
Hazard/Injury/Incident Report form is already
prepared.

Store Manager Thanks for your hard work.

9. Make adjustments to implementation plan after consultation with Wollongong

manager. Planning

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Hazard identification planning, risk / risk assessment and risk / risk control.
the Wollongong store overall approach to identifying, assessing and controlling their health
and safety risks and risks is outlined in the 'WHS Risk Management Procedures' online from
Pitstop Pty Ltd Policy.
Legal requirements and more
The health and safety team at work has identified the legal and health and safety laws
applicable to Pitstop Pty Ltd, such as law, code of practice and Australian standards, and
has a library for access by all employees. Health and safety teams in the workplace
continue to store online database of chemicals. To access the data security sheet Health
and safety legal requirements will be updated by law review, such as the Work Cover NSW
website and participation in forum workshops and programs run by state or local
government agencies. Like Work Cover NSW
Objectives and goals
Health and safety goals, planning, planning, hazard identification, risk / risk assessment,
and risk / risk management. the Wollongong store overall approach to identifying,
assessing and controlling health and safety hazards. Their safety and associated risks are
described in the online 'WHS Risk Management Procedures' from Pitstop Pty Ltd Policy.
Legal requirements and more
The health and safety team at work has identified the legal and health and safety laws
applicable to , the Wollongong store such as laws, codes of practice and Australian
standards, and for access by all employees. Health and safety teams in the workplace
continue to store online database of chemicals and to access data security sheets. Health
and safety legal requirements will be updated by law review, such as the WorkCover NSW
website and participation in forum workshops and programs run by state or local
government agencies. Like WorkCover NSW
Objectives and goals

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Health and safety goals for planning, planning, hazard identification, risk / risk assessment,
and risk / risk management. The Wollongong store overall approach to identifying,
evaluating and controlling hazards to health and safety. Their safety and associated risks
are described in the online 'WHS Risk Management Procedures' from Pitstop Pty Ltd Policy.

Legal requirements and more

The health and safety team at work has identified the legal and health and safety laws
applicable to Pitstop Pty Ltd, such as law, code of practice and Australian standards, and
has a library for access by all employees. Workplace health and safety teams continue to
store online chemical databases (OCID) and Chemwatch to access the MSDS. Health and
safety legal requirements will be updated. By checking legislation such as the WorkCover
NSW website and attending forum workshops and programs run by state or local
government agencies. Jobs like WorkCover NSW

Objectives and goals

The health and safety goals of the University are outlined in the WHS 2013-2016 Work
Plan. The Executive has accepted and adhered to the recommendations of the OHS
Management System Audit 2009/2010: "Health and Safety goals and targets are included
in the planning. The work of every agency every year. "

WHS management plan

The WHS plan is the basis for each agency in the health and safety plan to set goals and
local goals. As stated before, all of these agencies, including their health and safety plans,
listed in the WHS program, management has accepted and adhered to recommendations
from the OHS Management System Audit 2009/2010: "Health goals and goals. And security
is included in the operational planning of every agency on an annual basis. "

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Action
Data source
Pitstop Pty Ltd identifies and allocates financial and physical resources to effectively utilize
health and safety management systems in the workplace (WHSMS). These resources are
intended to allocate budgets to the health and safety team at work and to the overall
budget of each agency.
Responsibility and responsibility
Workplace Safety and Security Policy, Documentation and Communication, Responsibility,
and Responsibility of Pitstop Pty Ltd, Executive Members, Head of Unit, Manager, and Staff
Supervisor.
Health and safety managers in the workplace are responsible and empowered to ensure
that the WHSMS requirements are set up, installed and maintained in accordance with the
Occupational Health and Safety Management System AS / NZS 4801: 2001. WHSMS
Performance Report to Pitstop Pty Ltd for review and basis for WHSMS updates.
Training and ability
the Wollongong store has consulted with its staff to identify training needs related to
effective work activities, as well as health and safety training.
Pitstop Pty Ltd determines the training capabilities and experience that employees and
others need to secure their jobs at work. Job description describes specific features and
capabilities. (Including legislative requirements). The annual performance management
process also identifies the need for training. There are situations where training is required
and special features such as staff must work. There are specific training for additional
health and safety roles, such as Emergency Guard, First Aid Officer and Safety Support
Officer.
The annual health and safety training curriculum is listed in the HRM training calendar and
organized and implemented on demand.
Consultation

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The consultation between Pitstop Pty Ltd and its employees is an integral part of effective
workplace health and safety management. Pitstop Pty Ltd advises its employees to engage
in decision making regarding their work. Work on safety and systems designed to ensure
the health, safety and welfare of employees. Employee engagement at all levels is
important for ensuring a safe workplace.
Pitstop Pty Ltd is confident that it is sharing information related to health, safety and
welfare with employees. To provide employees with the opportunity to express their views
and participate in timely resolution of health, safety and welfare issues in the workplace.
And the views of employees are valued and taken into account.
The primary means of consultation is the Health and Safety Representative (HSR's)
established under the Health and Safety at Work Act.

Communication
WHS documents, Pitstop Pty Ltd's health and safety policies and other relevant health,
safety and welfare information will be communicated to the contractor and visitors
through the following media:
● Website Health and Safety at Work
● Mail and email targeted to employees.
● Employee health and safety orientation programs
● Health contractors, safety projects and solicitation.
● Course Guide
● Safety Guide and Safety Procedures
● Safety sign
Pitstop Pty Ltd measures and reports on health and safety performance on a regular basis
through:
● Health and Safety at Work
● Accident and Hazard Incident Report

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 ● Health, Safety and Injury Management
Report Health and safety assessment report per
head WHSMS Health and Safety Checkup
Report injury to insured workers compensation.
Document
Pitstop Pty Ltd has many WHSMS documents for employees on the Workplace Health and
Safety website. Policy papers and procedures are developed when new laws are enacted,
new research process changes, or trends outlined in the report. Accident and hazard issues
and periodic reviews to ensure that they are current. Community consultation occurs
during the development or review process. Guidance on relevant documentation is
available through the Workplace Health and Safety website.
Documentation and control
Central WHSMS documents are saved using standard templates and document control
processes. Documentation will be retained on the Workplace Health and Safety
website.Changes to the document will be emailed to the employee. Any document that is
considered uncontrolled. Policies are regularly reviewed by consultation with relevant
stakeholders and approved by the CEO. All policies are approved by and the date recorded
in the document.
Operational Risk Management
Pitstop Pty Ltd's risk identification and risk control procedures and assessment of the
effectiveness of control measures are provided in the WHS Risk Management Procedures
and can be found on the Workplace Health and Safety website.
Measurement and evaluation
Inspection and Measurement
Pitstop Pty Ltd has a comprehensive program for tracking and measuring operations and
core activities. Include testing and inspection requirements for the operation of buildings,
equipment / machinery and equipment, necessary services, waste disposal, chemical
activities, radioactive materials / sources and equipment subject to the WHS and the law.

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Other related health surveillance is carried out according to potential needs. Insufficient
light and low humidity / high sound.
Incident investigation, correction and protection
Pitstop Pty Ltd's "WHS Risk Management Procedures" provides step-by-step procedures for
reporting accidents and hazards. Accident, accident and hazard forms can be found on the
Health and Safety Workplace website. History, accident and hazard reports are maintained
by the health and safety team and used for analysis and reporting. Three times a year and
included in the annual report to Pitstop Pty Ltd and Council. This information is also used to
identify areas to be covered during the annual planning process. Protected actions have
been reviewed by the health and safety team to ensure they are completed and effective.
Checking at work
Periodic inspections of all workplaces are carried out. Once the check is completed by the
security support staff, the note will be forwarded to the head of the agency for corrective
action and follow-up.
Recording and recording management
Sanitary and safety records are maintained in accordance with the Pitstop Pty Ltd records
management process. Legal requirements include the treatment of all accident and
hazardous accident reports and the confidential filing of workers compensation records.
Examples of records maintained by health and safety workplaces include orientation and
training. Audit and testing report And chemical database

Monitoring the WHS Management System

Pitstop Pty Ltd is periodically conducting a comprehensive internal audit using the Safety
MAP monitoring tool to assess the effectiveness of the WHSMS / Safety MAP tool
management, covering all aspects of health and safety planning; Implementation,
monitoring and measurement And management review The WHSMS internal audit unit
operates on a yearly basis with a three-year rotation to cover all departments.

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Management review
Health and Safety Team at Work Prepares Annual Reports for Executives on Health and
Safety Management (WHSMS). The report provides essential information on the
performance of WHSMS so that it can continually review WHSMS to ensure that The on-
site system continues to meet the needs of Pitstop Pty Ltd.

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