Cabin Operations Bulletin Revision 006-2021

Cabin Operations Bulletin
Revision Control Sheet - 006 - 2021

Bulletin Code Subject Revision Issue Date Status To Be Carried By
B.21.015.GNL OM-A Revision 28 0 18-Feb-21 NEW CM/CS via iKnow
B.21.014.CAB Temporary Revision (TR23-02 to 10) to SEPM Rev 23 0 18-Feb-21 NEW CM/CS via iKnow
CM/CS via iKnow
B.21.013.CAB A320 Extended over water kit modification 0 18-Feb-21 NEW
A320 cabin crew
B.21.011.GNL Special Variation Flights 0 18-Feb-21 NEW CM/CS via iKnow
ISSUE 18-FEB-21
BULLETIN REVISION 00
EFFECTIVE 18-FEB-21
B.21.015.GNL OM-A revision 28
Applicable to All Crew

Issued By VP Flight Operations
REASON FOR ISSUE:

The GCAA has approved Revision 28 of the OM-A.
INSTRUCTION:
An advance copy has been uploaded onto the Flight Crew iPad’s as well as onto the EY Intranet for pre-
reading and familiarization of the changes by all affected personnel. Paper copy manual holders will receive
updates to their manual in the usual manner.
Please read and familiarize yourselves with the changes highlighted in the Revision Bulletin located at the
front of the manual. Not all minor editorial and grammatical changes are included in the Bulletin.
OM-A Revision 28 Effective Date:
0001 UTC 22 February 2021
FOLLOW UP PLAN:
NIL
REFERENCE:
All OM-A Paper and E copies.
This bulletin will be updated or deleted upon migration of the content into the applicable company documentation.
1 OF 1
ISSUE 18-FEB-21
EFFECTIVE 18-FEB-21
B.21.014.CAB Temporary Revision (TR23-02 to 10) to SEPM Rev 23
Applicable to Cabin Crew

Issued By Manager Cabin Safety & Operations
REASON FOR ISSUE:

To inform cabin crew of the publication of Temporary Revisions (TRs) which are available on the EY intranet
and company provided iPads.
INSTRUCTION:
Effective 22 February 2021, the revised information in the attached TRs supersedes the related information
in the SEPM Revision 23.
Cabin crew are required to read and familiarize themselves with the changes in the TR highlighted by a
vertical bar next to the revised text. Senior Cabin Crew Members (SCCM) must highlight the contents of this
bulletin during pre-flight briefing.
TR No. Title and Summary of Change
1.3 Cabin Crew / 1.3.5 Line Evaluation
TR23-02
- Removal of In-flight Chef and Food and Beverage Managers as cabin crew designation
1.3.2.1 Definitions
TR23-03
- Re-wording of the sentence due to misinterpretation of the word “waiver”
Multiple Sections
TR23-04
- Deletion of all references to the A340-500
4.7.5.3. Anaphylaxis
TR23-05 - Changed format of information and added that in case of anaphylaxis, cabin crew to
get the AED ready
6.6.4 Restraining Kit
TR23-06
- Incorporation of Bulletin B.20.053.GNL, Restraining Kit
7.2.3 Aircraft, Passengers and Cargo Handling Procedures Related to Safety
TR23-07 - Re-wording of sentence due to contradiction between “necessary’ and ‘where possible”
in relation to occupying self-help emergency exit row seats
9.1.2.3.1 Provisions for Dangerous Goods Carried by Passengers or Crew
TR23-08 - Incorporation of Bulletin B.20.075.GNL, Provisions for DG Carried by Passengers or
Crew
10.3.1 Aircraft Security Search
TR23-09 - Re-wording of the provision for the security search of spare seat cover pouch and baby
bassinet carrier bags
10.4.10.2.2 Restraint
TR23-10 - Restraining device operation moved to Chapter 6. Restraining device may refer to the
handcuff type (new type) or the restraining straps (old type).
FOLLOW UP PLAN:
The TRs will be incorporated in the next revision of the SEPM.
REFERENCE:
SEPM
1 OF 1
Chapter: 1
SAFETY & EMERGENCY PROCEDURES MANUAL Page: 5
RESPONSIBILITIES & DOCUMENTATION Rev: TR23-02
TEMPORARY REVISION Date: 18 Feb 21
1.3 CABIN CREW (OM-A 1.4.4)

Cabin crew are required to be present on public transport flights and their primary purpose is to
ensure passengers safety. They are responsible for the safety, security and welfare of passengers
from the time they board the aircraft until they disembark. They shall be identifiable to passengers by
virtue of a cabin crew uniform. They must inform passengers on emergency and safety procedures
during all phases of the flight and manage procedures following an emergency in accordance with
the Operations Manual and Commanders instructions.
All cabin crew must be well informed about safety procedures and the Company policies and shall
have access to all concerned operational printed documents onboard the aircraft. Cabin crew must
assertively enforce all safety regulations onboard the aircraft and ensure passenger compliance.
Each cabin crew member shall:

• Be well prepared and fit for the flight.
• Carry the documents / manuals required for duty (refer to SEPM 1.3.7 or OMA 1.5.4).
• Ensure the respect of “Fasten seatbelt” and “No smoking” signs.
• Ensure the comfort and safety of the passengers.
• Ensure the passengers safety and escape in an emergency situation.
• Report malfunctioning equipment discovered prior to, during and at the end of a flight.
Cabin Crew have the following designations and functions:
Designation Code Functions

Cabin crew - overall in-charge of the cabin safety,
Cabin Manager CM security and service.
Is responsible to the Commander.
Deputy CM on wide body aircraft and in charge of Y
class cabin safety, security and service.
Cabin Senior CS
Operates as CM on narrow body aircraft
Is responsible to the Commander.
FA Cabin Crew FA Cabin crew trained for Y class service
FJ Cabin Crew FJ Cabin crew trained for premium and Y class service
FJB Cabin Crew FJB FJ trained as Butler for service in ‘The Residence’
FC Cabin Crew FC Cabin crew trained for F class service
Cabin Manager
A Cabin Manager (CM) is rostered for every flight.
For ease of reference, the Cabin Manager title used throughout this manual applies to a Cabin
Senior when operating as CM on narrow body aircraft.
In addition to the Cabin Crew responsibilities, the CM shall:

• Have the overall responsibility to the aircraft Commander for the proper conduct, coordination
and performance of safety and security duties in cabin operations in normal, abnormal and
emergency situations.
• Verify that all cabin crew members are fit for the flight and that they have their documents for
flight duty.
• Ensure before the flight (during briefing), that Cabin Crew are familiar with laws, regulations
and procedures relevant for performing their duties for the flight.
• Inform NOC in case of cabin crew member no-show without delay and inform the Commander
of any cabin crew shortage at outstations.
ETIHAD AIRWAYS - UNITED ARAB EMIRATES

Chapter: 1
Note:
• Cabin crew shall not be assigned flying duties if any of the above is not completed
• A familiarization check list must be completed
• Cabin crew members shall undergo recurrent training whenever a refresher training is
applicable
1.3.5 Line Evaluation (OM-A 5.4.9)

Line evaluation is managed by the In-flight Performance and Operations management team
whereby cabin crew members are periodically evaluated while performing their duties during line
operations.
The line evaluation of cabin crew members is conducted by:

• Line Managers (LM) are selected CM who may assess performance of CM
• CM may assess performance of CS and cabin crew (FA, FJ, FJB and FC)
• CS may assess performance of cabin crew (FA and FJ)
• Cabin Crew Engagement Managers may assess performance of cabin crew (CM, CS, FA, FJ,
FJB and FC)
A line evaluation form is used to record assessments on standards of overall performance as defined
in the cabin crew objectives. The results of the evaluation are recorded and retained by In-Flight
Performance and Operations department.
1.3.6 Familiarisation Flight Procedure (Ref. OM-A 5.4.10)

Familiarisation flight, also called supervised line flight experience, is part of the initial qualification
process for cabin crew members and shall be conducted as follows:
1. Following completion of initial conversion training, each cabin crew having no previous Etihad
operating experience shall undertake a familiarisation flight consisting of two sectors on
the aircraft type to be operated, they must be in uniform and shall act in the capacity of a
supernumerary cabin crew, under the supervision of the Cabin Manager / Cabin Senior. These
two sectors shall not involve flights less than two hours.
2. Cabin Crew having previous Etihad operating experience assigned to operate a subsequent
aircraft type are not required to undertake a familiarisation flight provided that they participate
in an aircraft visit to the aircraft type to be operated. This will be monitored and controlled by
Safety Training.
3. A familiarisation flight is required on each aircraft type to be operated when the first aircraft type
conversion training is immediately followed by a subsequent aircraft type conversion training
with no operating experience in-between.
4. A maximum of two supernumerary cabin crew undertaking familiarisation flight shall participate
as part of the additional cabin crew, but shall not be considered as part of the required minimum
cabin crew complement.
5. Familiarisation flights shall be conducted as per the “Cabin Crew Familiarisation Checklist” and
in accordance with the following structure:
• On the first sector, the supernumerary will observe the Cabin Manager / Cabin Senior
conducting all pre-flight, in-flight, pre-landing and post-landing safety related duties.
• On the second sector, the Cabin Manager / Cabin Senior will monitor the supernumerary
crew conducting all pre-flight, in-flight and post-flight safety related duties and ensure the
checklist is completed accordingly.
6. Satisfactory completion of the above familiarisation requirements is mandatory prior to a cabin
crew being assigned to operate as one of the required minimum cabin crew complement on
any flight.
7. Completed checklists are retained by Safety Training.

Chapter: 1
Date: 18 Feb 21
1.3.1 Area of Responsibility

Each minimum cabin crew is assigned an area of responsibility for which they shall carry out the
following:
• Pre-passenger boarding safety checks and security search
• Cabin preparation for take-off and landing
• In-flight safety checks
• Post-passenger disembarkation security search
• Cabin preparation for emergency landing (on ground / on water)
• Emergency evacuation procedures
• Post-evacuation duties
Note 1: The assigned areas of responsibility for safety and security may differ from the
areas of responsibility for in-flight service
Note 2: While carrying out pre-passenger boarding safety checks and security search:
• Minimum cabin crew shall check additional crew seats if additional crew are
not carried.
• On aircraft fitted with 3 center row seats, the LHS crew shall check 2 seats and
RHS crew shall check 1 seat.
1.3.2 Cabin Crew Composition (OM-A 4.4.2)
1.3.2.1 Definitions (OM-A 4.4.2.1)
Standard Cabin Crew Composition

The number of cabin crew has been determined to fulfil all safety and passenger service duties on
an ETIHAD revenue flight. The minimum number of cabin crew has been determined to fulfill all
safety and passenger service duties on an ETIHAD flight.
In the event of injury, or other events which reduce the number of available cabin crew in flight, the
CM/CS will take account of the remaining cabin crew complement and distribute accordingly.
Minimum Cabin Crew Composition

The minimum number of cabin crew for an ETIHAD operation is determined both by minimum
Regulatory requirements for the safe operation of doors and evacuation duties, and the service
levels required by In-flight Performance and Operations. No ETIHAD revenue flight shall depart
Abu Dhabi with less than this number of cabin crew.
This minimum number is generally greater and never less than the Regulatory minimum cabin crew
composition.
Arabic Speaking Cabin Crew
The minimum Arabic speaking cabin crew shall be one per flight at the planning stage. In cases
where there are no other options, the Duty Manager Crew Services - Day of Ops, is authorised to
remove this requirement.
For ETIHAD operations the cabin crew composition is determined as follows:
A Cabin Manager shall be nominated for each revenue flight.

Chapter: 1
Cabin Crew Composition

Standard
Minimum Standard
Cabin Crew
Aircraft Type Cabin Crew Cabin Crew
(Non-LRV)
(Including USH*) (LRV)
(Excluding USH*)
A320 4 4 N/A
A321 5 5 N/A
A330-200 8 8 10
A330-300 8 10 11
A380 18 21 21
B777-300 (2 class) 10 11 12
B777-300 (3 class) 10 11 12
B787-9 (2 Class) 9 9 11
B787-9 (3 Class) 10 10 11
B787-10 9 10 12
* Ultra Short Haul
1.3.2.2 Reduction of the Minimum Cabin Crew Composition (OM-A 4.4.2.2)

At outstation only, in the event of last minute sickness, incapacitation, unexpected non-availability
of cabin crew, the Minimum Cabin Crew Composition may be reduced by a maximum of 01 cabin
crew subject to the following conditions:
1. The reduction shall NOT be allowed for flights departing from Abu Dhabi.
2. Passenger reduction shall be applied in accordance with CAR OPS 1.990 requirement of 1
cabin crew member for every 50, or fraction of 50, passenger seats installed on the same deck
of the aircraft.
Example of NO reductions: A320 (seating capacity 136)/minimum crew composition reduced
from 4 to 3 cabin crew x 50 seats = 150 passenger seats) – No seat blocked
Example of reductions: A320 (seating capacity 160)/minimum crew composition reduced
from 4 to 3 cabin crew x 50 seats = 150 passenger seats) – 10 seats must be blocked.
3. Before departure, the Commander shall obtain approval of the Pilot Duty Manager.
4. The Cabin Manager shall coordinate with the Commander, taking into consideration the
following:
a) Reassigning of cabin crew positions and briefing of cabin crew regarding any change in
standard operating procedures.
b) Relocation of passengers seated next to the vacant cabin crew seat, if space available.
c) The level of commercial service to be provided by the remaining cabin crew.
5. This procedure is allowed until the flight returns back to AUH or a replacement cabin crew is
arranged, whichever is the soonest.
6. Upon completion of the flight, the Commander must submit an Air Safety Report (ASR) which
shall be duly sent to the GCAA.
7. The Cabin Manager must submit a Cabin Safety Report (CSR) on alternative provisions made
in the cabin.
8. The vacant cabin crew positions shall be as follows:

Chapter: 1
Cabin Crew Reduction Chart

Aircraft Type Vacant Cabin Crew Position
A330 R3
A380 M5LA
A320 R1
A321 L4
B777 R3
B787-9 R2A
B787-10 L2A
Note: On A320, the CM shall occupy R1 crew seat.
9. Cabin Manager, after consulting with the Commander, shall reassign areas of responsibility of
the above cabin crew positions as follows:
Aircraft Type Areas of Responsibility Demonstration Position

L3 shall assume Demonstration position
A330
R3 responsibilities reassignment not required
Manual briefing to be provided by UD
M5L shall assume
A380 cabin crew (U2L, U3R) after manual
M5LA responsibilities
demo PA is completed
L1 shall assume R2A to assume
A320
R1 responsibilities R1 demonstration position
R4A shall assume Demonstration position
A321
L4 responsibilities reassignment not required
L3 shall assume R5 to assume
B777
R3 responsibilities R3 demonstration position
R2 shall assume R1 to assume
B787-9
R2A responsibilities R2A demonstration position
L2 shall assume L2 to assume
B787-10
L2A responsibilities L2A demonstration position
10. Able Bodied Persons (ABP) should be seated close to the exits. The vacant cabin crew seat
may be occupied by current ETIHAD flight and cabin crew members who are deadheading or
travelling as passengers.
11. The main priority in this situation is to ensure passengers’ safety and follow the SOP’s even
if it means delaying the flight if necessary. Cabin Manager must exercise good judgement in
re-adjusting the in-flight service to meet the circumstances.
12. In the event of sickness or incapacitation in-flight and operating with minimum cabin crew
complement, points 8, 9 & 10 must be followed.
Note: In all cases, cabin crew conducting Familiarisation Flight (Supernumerary) shall not be
considered as part of the minimum cabin crew composition. However, they may be utilized as
Able-Bodied Person in the event of cabin crew reduction.
1.3.2.3 Replacement of Cabin Manager (OM-A 4.4.3)

A flight shall not depart AUH without a Cabin Manager (CM) or a Cabin Senior operating as CM on
both wide* and narrow body aircraft.
In the event of the Cabin Manager or Cabin Senior becoming unable to operate, due to sickness or
incapacitation, the Cabin Senior / Deputy (nominated at pre-flight briefing) will take over the function
of CM until a replacement Cabin Manager is provided or until the aircraft returns to base - whichever
occurs first.
* In the event of a major disruption only, VPFO approval is required before CS can operate as
CM on wide body aircraft out of AUH. VPFO may delegate the approval to MCSO.
Chapter: 3
FLIGHT TIME LIMITATIONS Rev: TR23-04
Case B
If a crew member is called out from standby to conduct an FDP after completing more than 6 hours
standby duty, then the total duty period allowed is the sum of all the time spent on standby and the
allowable FDP, reduced by the amount of standby worked in excess of 6 hours.
Note: The reference to 'total duty period' applies only to the sum of the standby time achieved +
the allowable FDP obtained from paragraph 7.11.
On the day, for cumulative duty totals and for minimum rest purposes, the total duty achieved
will begin at the start time of the standby and finish 30 minutes after chocks on final sector or
at the check out time. The calculation is made using standby time achieved, FDP achieved,
pre and post flight duties and any positioning.
When any period of standby finishes, during which a call-out has not occurred, at least 12 hours
rest (11 hours for Cabin Crew) must follow prior to the next duty period. Similarly, following the end
of a contactable period or periods, at least 10 hours must elapse prior to the next duty period.
Airport Standby
Airport Standby is a duty taken at the airport by all crew members.
The Airport Standby is assigned and will not be more than 4 hours in duration.
The timings and duration of an Airport Standby may be adjusted to suit roster and operational
requirements.
The following requirements shall be met by crew;

• Report commences at the start of airport standby, in the Crew Briefing area
• FDP starts and Ends when the crew member checks in/out at Crew Briefing
• Crew members must be fully prepared to undertake any duty that can last up to 9 days
3.10 STANDARD REPORTING TIMES - PILOTS AND CABIN CREW

The Standard reporting times prior to a flight shall be as follows: They are programmed into AIMS
Reporting Time from Reporting Time from

Flights
AUH Outstation
A320 / A321 1 HR 15 Mins 1 HR 15 Mins
A330 / B777 / B787 1 HR 30 Mins 1 HR 15 Mins
A380 1 HR 45 Mins 1 HR 15 Mins (Non-LRV)
1 HR 30 Mins (LRV)
USA Flights 1 HR 45 Mins 1 HR 15 Mins
(CBP-Immigration)
Cargo/Freighter Aircraft 1 HR15 Mins 1 HR
After Split Duty rest 1HR 1HR
Non-Revenue Flights 1HR 1HR
Positioning Flights 1 HR 30 Mins * 1 HR 15 Mins *
* Reporting times for positioning flights may be reduced to minimum of 1 HR. Reporting times
for positioning flights on the A320/A321 will be scheduled at 1HR 15 Mins from reporting time.

Chapter: 3
FLIGHT TIME LIMITATIONS Rev: TR23-04
Approvals for the specific city pairs and/or areas are available in /iPad.
3.23 LRV CREWING LEVEL AND CREWING RULES

For LRV FDP limits, refer to LRV schedules in iPad and Intranet.
3.24 IN-FLIGHT REST FACILITIES
a) The in-flight rest facility or Crew Rest Compartment (CRC) for horizontal rest is the standard
type fitted on long haul aircraft types (A380, B777 and B787).
b) This designated area meets the requirements of separate rest facilities from passengers, and
is deemed suitable for achieving effective horizontal rest.
c) The abridged rules governing the use of the rest facility are contained in OM-A 8.3.23 and
SEPM 7.3.13.2
d) The CRC will be managed in accordance with the MEL prior to departure and FCOM once the
flight has commenced.
e) Where the CRC becomes defective in flight to the extent that it will seriously inhibit the crews
capacity for rest the Commander shall decide after liaison with other crew members, NOC and
if possible fleet management as to the best course of action and will take into consideration:
(i) The rest achieved so far

(ii) The distance to the destination
(iii) Any issues or delays prior to departure that have adversely affected the crews rest.
(iv) Views of other crew members.
(v) Any issues that may further complicate the flight.
f) Adjacent Economy class seats that have not been assigned to any passenger may be used
by crew during their rest period for eating, reading, etc. If no seats available, meals may be
consumed on jump seats.
Deviation from the above policy may only be authorized by the VPFO, the Head of Fleet or
their Deputies.
3.25 IN-FLIGHT RELIEF AND REST DISTRIBUTION
a) To provide for adequate rest the flight deck crew are divided into two equal parts and designated
Crew A and Crew B.
b) Crew A will be the operating crew on the outbound sector and Crew B will be operating on the
return.
c) Cabin crew will be divided into two or three shifts for rest purposes and be known as Crew C
and Crew D and Crew E (where applicable).
d) Cabin crew will be allocated their rest period on the roster taking into consideration the safety
and service requirements whilst ensuring that a senior cabin crew (CM or CS) is on duty during
each rest period.
e) The rest schemes are published as a guideline for calculating the amount of rest based on the
planned/published flying times.
f) Guidance for the flight crew rest strategies is a result of the FRMS group discussions in close
consultation with Qinetiq.
g) Guidance for the flight crew rest strategies is a result of the FRMS group discussions and
modelling of sleep and rest patterns.
h) Where unforeseen circumstances require, the Commander may vary the proposed rest strategy
to ensure the effectiveness of the crew.

Chapter: 7
STANDARD OPERATING PROCEDURES Rev: TR23-04
Note: For stations where a Pilot Transit Check (PTC) is approved and performed in lieu
of local or on board engineering coverage, refer to GOM Chapter 5.14.3.
• The person responsible for turnaround coordination shall:
a) If required in accordance with local regulations, notify the airport rescue and firefighting
service that fuelling will take place with passengers and/or crew on board, embarking or
disembarking, as applicable. Where required, ensure the airport rescue and firefighting
service is positioned at the aircraft before fuelling commences
b) Where the airport rescue and firefighting service response time exceeds 3 minutes,
ensure the airport rescue and firefighting service is positioned at the aircraft before fuelling
commences
c) Ensure passenger routes avoid the fuelling zone and are supervised
d) In the event of a fuel spillage, follow the applicable requirements of GOM Chapter 5.14.8
• The Passenger Services staff on ground shall:
a) Maintain a clear passenger boarding bridge interior access path from the aircraft into the
terminal
b) Ensure passenger boarding/disembarkation is carried out in a controlled manner
c) Ensure the passenger escape route remains unhindered by ensuring that passenger steps
and PBBs are clear of FOD
d) In the event of a fuel spillage, follow the applicable requirements of GOM Chapter 5.14.8
7.2.2 Standard Ground Times (SGT) (OM-A 8.2.3)

In order to ensure a robust and operationally deliverable schedule is achieved, Standard Ground
Times (SGT) have been established for the ETIHAD fleet, which are applicable in both Abu Dhabi
and network stations.
The Standard Ground Times for the current fleet are as follows:
Fleet Standard Ground Time *

A320 0h 50m
A321 1h 05m
A330-200 1h 20m
A330-300 1h 20m
A380 2h 00m
B777-300ER 1h 30m
B787-9 1h 20m
B787-10 1h 30m
B777-F 2h 00m
USA Ports 2h 15m

Polar Routes** 3h 00m
*Stations/Flights with SGT exceptions are listed in the ‘Approved Standard Ground Time
Exceptions’ GOB
**Prior water drainage required on polar route from AUH to LAX.
In the event of a late inbound aircraft (LIAC), the SGT shall be added to the Actual Time of Arrival
(ATA). A ‘Reactionary’ delay code shall not be assigned beyond the resulting time.

Chapter: 7
Aircraft Type Maximum Number of Infants

A320 14
A321 20
A330 30
A380 40
B777 (2 class) 40
B777 (3 class) 30
B787 30
However, the number of infants on a flight may be increased up to 20% of aircraft seating capacity,
provided that the equivalent number of Infant Seatbelts and Infant Life Jackets are made available
for that flight.
• Infant seating is restricted to the number of oxygen masks installed in the Passenger Service
Unit (PSU) – refer to the respective aircraft type in SEP manual.
• Multiple occupancy of a seat by one adult and one infant is permitted.
• An infant must be accompanied by an adult and the seatbelt of this adult must not strap the
infant but only the adult; cabin crew must ensure that the infant is secured on adult’s lap by
an “Infant seatbelt” or an approved “Child Restraint Device” any time the “Fasten seatbelt” is
switched ON
One adult is only permitted to accompany one infant on board. For any additional infant, the guardian
must arrange for an additional adult to accompany each infant.
Note: Baby bassinets must not be used during take-off and landing, they must be properly stowed.
7.2.3.1.1.1 Acceptance of Additional Infants on Flights

Where required, the airport personnel shall arrange for loading of extra Infant Seatbelts and Infant
Life Jackets and advise the Commander and Cabin Manager accordingly.
The extra items shall be handed to the CM for stowage onboard the aircraft (in the L1 area of
responsibility).
At the end of the flight, the CM shall ensure that the used items are collected from the cabin and
re-stowed in the L1 area.
An entry must be made in the CML to record the location of the equipment for offloading in AUH.
7.2.3.1.1.2 Child Restraint Devices (CRD) (Ref. OM-A 8.2.5.1.1.1)

Acceptance of Car Seats
Passengers travelling with infant/child (0-36 months) may use certain approved car seats in
conjunction with an aircraft seat provided that the appropriate seat fare has been purchased.
The infant / child must be secured in the seat and accompanied by a responsible adult in an adjacent
seat for take-off and landing.
The car seat must meet the following standards
1. Forward or rearward facing seats are acceptable in all cabins provided that they are of a type
that could be attached to an aircraft seat with a lap belt only.

Chapter: 7
be carried and used in the cabin provided it is possible to be stowed in a way that meets safety
regulations.
Passengers shall ensure the electronic assistive devices have sufficient battery supply to last for
1.5 times the flight duration (150%).
For details of FAA approved portable oxygen concentrators, refer to SEPM Chapter 4.9
Aircraft operating to and from a U.S airport shall have a placarded priority space in the cabin
(approximate dimensions of 13in x 36in x 42in or 33cm x 91cm x 106cm) for stowage of one
passenger folding wheelchair, mobility aids or other or other assistive devices with priority over
any other items (catering items, passenger or crew luggage, etc) on first come-first serve basis
and the locations are as follows:
Aircraft Type Location

A380 Main Deck - Stowage Under FWD Stairs
Upper Deck - Stowage FWD of UR3 door
B777-300 2-Class Closet FWD of L1 door or AFT of R2 door, as applicable
B777-300 3-Class Closet FWD of L2 door
B787 Closet FWD of L1 door
Other mobility aids such as, canes, crutches and foldable walkers are allowed in the cabin.
Prescription medications, (*)portable dialysis devices and any medical devices needed to
administer them such as syringes or auto-injectors, and other assistive devices as mentioned
above are permitted onboard as long as they comply with applicable safety, security and hazardous
material rules.
(*) A portable dialysis machine shall be afforded the same treatment as other assistive devices,
including priority in-cabin stowage, exemption from any carry-on baggage limit and
exemption from any fees to carry the item in the baggage compartment. Etihad shall
also accept for transport medications, syringes and dialysis fluids passengers on home
dialysis bring with them. Use of the dialysis machine during flight is not permitted because the
required testing regarding interference with aircraft systems has not been conducted.
7.2.3.1.3.16 Procedure for the Refusal of Embarkation or Offloading (OM-A 8.2.6)

The Commander has the authority to refuse to carry or to off-load any person (provided that such
refusal/offload does not violate the policy of non-discrimination on the basis of disability in Air Travel
rule, see OMA 8.2.5.1.3 and SEPM Section 7.2.3.1.3) if in his opinion, the conduct, status, age or
mental or physical condition of the person:
• Renders him unsuitable for the flight for safety or security reasons.
• Causes discomfort or makes him or her objectionable to other passengers, except that in the
case of a passenger with disability, accommodations must be made to the greatest extent
possible to avoid refusing transportation, for example, reseat the passenger in another location
so that the passenger with a disability does not pose a direct threat to the health or safety of
others
• Involves any hazard or risk to himself or to other persons, to property or to the aircraft
• Involves disorderly or abusive behaviour
• Fails to observe instructions of the crew or authorised officials
Such persons include those who appear to be intoxicated or obviously under the influence of alcohol,
narcotics or drugs. However this does not apply to persons under the influence of drugs who are
subject to such condition following emergency medical treatment after commencement of the flight,
or to persons under medical care accompanied by personnel trained for that purpose.

Chapter: 7
3. Cabin secure checks for take-off, landing and planned emergency

4. Post-passenger disembarkation security search
a. Once cabin crew have completed their checks, the Cabin Manager shall initiate an ALL
ATTENDANT call.
b. Only LHS minimum cabin crew shall pick up their interphone. If a RHS cabin crew picks up,
they must remain on the interphone until all checks have been received by the CM.
c. Once all LHS minimum cabin crew have picked up their interphone, the Cabin Manager shall
commence the LCCC. An example for passing door ARMED/DISARMED Status is as follows:
• CM : "L1/R1 doors armed/disarmed and cross-checked, L2?"

• L2 crewmember to respond and pass the checks for L2 and R2 doors by stating, "L2/R2
doors armed/disarmed and cross-checked"
• Cabin Manager to continue the LCCC for the remaining LHS stations (in sequence) in the
same manner until all doors are confirmed to be armed/disarmed and cross-checked from
all LHS stations
• All LHS crew are to remain on the interphone until all LHS stations have responded and
the Cabin Manager has given the "All doors armed / disarmed and cross-checked"
acknowledgement.
d. If one station fails to respond, the reporting process will stop until cleared. Once cleared, the
reporting process will restart.
7.2.3.8.4 Cabin Doors Normal Operation (OM-A 8.2.5.7.3)

Door Opening Procedure
Prior to opening any door in normal operation, cabin crew shall:
I. Obtain Positive Clearance Check:

Ground personnel will knock on the door and give thumbs up signal to the cabin crew indicating
that the air bridge/ stairs are properly positioned by the door and it is safe to open the door.
II. Carry out a Door Warning Check as follows:
1. Door operator shall ensure the door is disarmed by checking:
B777 B787 A330 A320/A321 A380

Door Mode Door Mode Select Arming Lever is Arming Lever is Arming Lever is
Select Lever Lever is in the in the DISARMED in the DISARMED in the DISARMED
is in the green green DISARMED position position position
DISARMED position Additional Slide
position Armed Placard is
discontinued
Safety pin is Safety pin is Safety pin is
inserted and inserted and inserted and
locked in the locked in the locked in the
Cover is closed Cover is closed
disarmed socket disarmed socket disarmed socket
and the red flag is and the red flag is and the red flag is
displayed displayed displayed
Girt Bar Indicator
Manual Mode
Flag viewing
Indicator is Cover is closed Cover is closed
windows are
illuminated steady
black
2. Door operator shall state “Door Warning Check Required” to a second operating crew
member

Chapter: 7
During Cruise
Mobile phones may be used.
After Landing
Mobile phones may be used once the aircraft has turned off the active runway and is taxiing-in to
the gate provided that they are handy from a seated position.
In Case of Low Visibility Conditions
The flight crew shall advise the CM to ensure that the applicable announcement (before take-off,
top of descent and after landing) is made to inform passengers of the restriction.
In such conditions, all PEDs including mobile phones must be switched off.
7.3.13 General Flight Regulation
7.3.13.1 In-Flight Relief Cabin Crew (OM-A 8.3.20.3)

On a LRV operation, crew will be assigned in-flight relief .
The Company shall assign a full cabin crew complement for each LRV Flight.
7.3.13.1.1 Rest Distribution (OM-A 8.3.20.3.1)

The rest time shall be distributed equally between all cabin crew members:
• Crew must be assigned the rest period prior to the flight (in briefing).
• Rest period timings may be adjusted by the Cabin Manager due to shorter flying time or load
factor provided that GCAA approved rest scheme is complied with.
7.3.13.1.2 Operational Handover to In-Flight Relief

Refer to OM-A 8.3.20.3.1.1
Prior to relieving his/her duty for in-flight rest, the Cabin Manager shall conduct a handover briefing
to the Cabin Senior / Deputy including but not limited to the following topics:
• Importance of the communication between flight crew and cabin crew
• Monitoring of cabin area including galleys, lavatories and area behind flight deck door
• Turbulence procedure and passing / receiving of Cabin Secure checks
• Any special requirement for passengers and crew
The Cabin Manager must inform the Commander of the start and the end of handover period.
7.3.13.2 Use of Crew Rest Compartment (CRC) (OM-A 8.3.23)
a. The in-flight rest facility or Crew Rest Compartment (CRC) for horizontal rest is the standard
type fitted on long haul aircraft types (A380, B777, B787).
b. This designated area meets the requirements of separate rest facilities from passengers, and
is deemed suitable for achieving effective horizontal rest as outlined in CAR-OPS.
c. CRC is mainly used for in-flight crew rest during LRV flights and augmented crew operations.
The aircraft CRC is for the use of the operating crew only.
d. However, on non-LRV flights, the Commander may authorize rest when all the below conditions
are met:
• Flying time must be 7 hours or greater

Chapter: 8
ABNORMAL AND EMERGENCY PROCEDURES Rev: TR23-04
• In ditching, two ABP’s should be ready and waiting on the raft to assist with patient.
4. Infants
• The infant will be evacuated by the guardian who will hold the baby in his/her arms while
sliding.
8.10.8 Equipment to be Taken
8.10.8.1 A320
ESK
ELT MP FL FAK (only on aircraft
with slide/raft)
L1 (CM) ● ● ● ●
L2 ● ● ● ●
R1 ● ● ●
R2A ●* ● ●
* Only on A6-EIC, H, I, K, L (aircraft with slide/raft)
8.10.8.2 A321
ESK
ELT MP FL FAK (only on aircraft
with slide/raft)
L1 (CM) ● ● ● ●
R2 ● ● ●
L3 ●
L4 ● ● ● ●
R4A ●* ● ●
* Only on A6-AEB, C, D, G, H, I, J (aircraft with slide/raft)
8.10.8.3 A330
ELT MP FL FAK ESK

L1 (CM) / L4 ● ● ● ● ●
L2 / L3 ● ● ●*
R1 / R2 / R3 / R4 ● ●*
* Except on Type 1 exit

Chapter: 15
AIRBUS A330/A340 Rev: TR23-04
AIRBUS A330/A340
FLEET REGISTRATION
Aircraft Type / Variation: A330-200 (2 Class)
Registration Number: A6-EYD, E, F, G, H, I, J, K, L, M, N, O,
P, Q, R, S, T, U

Registration Number: A6-AFA, B, C, D, E, F

Registration Number: A6-EHB, C
IMPORTANT NOTE:
The A340-500 A6-EHB, C are no longer under Etihad Airways’ Air Operator Certificate
(AOC). Information relating to this fleet are no longer applicable, however will remain in
this chapter of the SEPM and in the CCQRH until the next revision,
ETIHAD AIRWAYS – UNITED ARAB EMIRATES

Chapter: 4
FIRST AID Rev: TR23-05
TEMPORARY REVISION Date:18 Feb 21
− Assess scene safety and obtain history

− Administer oxygen
If known history of anaphylaxis, and casualty is

carrying their own EpiPen
− Encourage casualty to take his/her own medication
− Advise the casualty of the EpiPen in the EMK
− Obtain the AED but to be kept out of sight from the
casualty
− Contact MedLink without delay
MANAGEMENT
If known history of anaphylaxis, casualty has used
EpiPen before, but is NOT carrying it
− Offer casualty EpiPen from EMK to self- administer.
casualty
If no history of anaphylaxis
casualty
The EpiPen Auto-Injector (EpiPen)
The EpiPen Auto-Injector contains epinephrine (adrenaline) and is used to treat anaphylaxis
or a severe life-threatening allergic reaction. The EpiPen can be found in the EMK.
Administering the EpiPen Auto-Injector
Cabin crew will only use the EpiPen if instructed to do so by MedLink and there is no medical
professional on board to administer this injection. It can be given to bare skin or through
the clothing.
1. Grasp the EpiPen around the middle, keeping your fingers and thumb away from the
ends. Place the black tip on the casualty’s upper outer thigh at a right angle.
2. Remove the grey safety cap (this will arm the EpiPen ready for use).
3. Press the injector firmly against the casualty’s outer thigh until the EpiPen makes a
‘click’, holding it in place for 10 seconds to allow the medication to be fully released.
4. Massage the injection site
5. Dispose of the EpiPen in the sharps box.

Chapter: 6
SAFETY EQUIPMENT Rev: TR23-06
A Restraining Kit (RK) is available in the cabin and can be used when the need to restrain
an unruly passenger arises, only after taking the Commander's approval.
For further details on when to use the RK, refer to 10.4.10.2.2 Restraint.
Old Restraining Device

New Restraining Device
(Restraint Straps)
− 16 plastic restraint straps (one end fitted

− Four looped restraining devices
with a locking mechanism and one of
− One handcuff key
the sides has a rough surface)
− One metal cutter
− One metal cutter
Pre-flight Check
1. Correct number of units and contents

2. Secured in the correct stowage
3. In good condition
The number of restraining devices required for a flight is 4. When at an outstation, should
the quantity of restraining devices be less than 4, SCCM must notify the Commander and
raise an entry in the CML. This is to ensure replenishment is readily available upon arrival
and to avoid delays to succeeding flights.
Operation - Restraining Device
The restraining device consists of two plastic looped straps attached by a connector.
The handcuff key, included in the restraining kit, shall be used to loosen or release the
restraining device. To loosen or release, insert the handcuff key in the slot and turn
clockwise. Only in the event that the handcuff key cannot unlock the restraining device,
crew to use the cutter available in the restraining kit to cut the straps.

Chapter: 6
SAFETY EQUIPMENT Rev: TR23-06
TEMPORARY REVISION Date:18 Feb 21
The restraining device is reusable. After using the restraining device, SCCM shall ensure
that it is appropriately checked (if it is still usable), disinfected and re-stowed in the
pouch installed in the designated area in the aircraft cabin. For cleaning, disinfectant
spray or wipes may be used. If the restraining device is defective, no longer usable or
retained by the police, SCCM shall record in a CSR and raise an entry in the CML.
Operation - Restraint Straps
Partially seal the first restraint to resemble a large loop. A second restraint to be threaded
through the first loop and then partially sealed to create a second large loop thus creating
two interlocking loops resembling a set of ‘handcuffs’ as shown below.
To cut the restraint straps, use the metal cutter.
The Extension Seat Belt (ESB) is used for securing oversize passengers. It is a one-piece
seat belt provided with a buckle at one end and a tongue on the other end.
There are 3 types of extension seat belt:
Standard extension seat belt for use on seats not fitted with
airbag seat belts
Airbag extension seat belt for use only on seats fitted with
airbag seat belts. This type of extension seat belt must be
used when securing an infant using a child car seat or when
using an ISB to deactivate the airbag system
Extension seat belt for use with 3-point seat belt. This type
has a pin next to the seat belt buckle
Warning: Standard and airbag extension seat belts cannot be used interchangeably.
Pre-flight Check
1. Correct number of units

2. Secured in the correct stowage
3. In good condition

Chapter: 7
At arrival copies of the checked passenger manifest must be available on board the aircraft to
be given to the authorities (police, customs).
C. Exit row seating assignments
Exit row seats are the outboard seats which permit direct access to emergency exits. (e.g.
passengers can proceed directly to the exit without entering an aisle or passing around an
obstruction). Centre seats – in the area between two opposite exits – are not considered as
exit row seats.
At the time of passenger check-in, only those passengers who appear reasonably fit, strong and
able to assist the rapid evacuation of the aircraft in an emergency shall be allocated seats which
permit direct access to emergency exits. Persons of reduced mobility shall not be allocated
seats where their presence could impede the crew in their duties, obstruct access to emergency
equipment or impede the emergency evacuation of the aircraft.
Self-help emergency exits seats are exit row seats which do not require a cabin crew seated
next to it. Where possible, one ABP should be seated adjacent to each self-help emergency
exit for taxi, take-off and landing to open the exit, when required.
Passengers assigned an exit row seat who, prior to boarding, decide they wish to be reseated,
will be issued another seat assignment in a non-exit row without question and without being
required to disclose the reason for requesting reseating.
The following categories of passengers are among those who are not permitted to occupy seats
which permit direct access to emergency exits:
• Passengers who cannot understand the English language or cabin crew briefing
• Passengers suffering from obvious physical or mental handicap to the extent that they
would have difficulty in moving quickly in an emergency if asked to do so
• Passengers who are either substantially blind or substantially deaf to the extent that they
might not readily assimilate printed or given verbal instructions
• Passengers who because of age or sickness are so frail that they have difficulty in moving
quickly and passengers who are younger than 18 years of age
• Passengers who are so obese that they would have difficulty in moving quickly or reaching
and passing through the adjacent emergency exit
• Deportees (DEPO), inadmissible (INAD) or prisoners in custody
• Passengers traveling with falcons
• Pregnant women
D. Boarding
Passenger boarding may only commence upon provision of boarding clearance unless auto
boarding process is applicable.
7.2.3.1 Children and Infants, Sick Passengers and Passengers with Reduced Mobility
(PRM's) (OM-A 8.2.5.1)
7.2.3.1.1 Children and Infants (Ref. OM-A 8.2.5.1.1)

A child is a minor between 2 and 11 years of age (i.e. who have reached their 2nd birthday but not
having reached their 12th birthday).
• A child must be seated in a separate seat accompanied by an adult (18 years of age) who
should be seated, where possible, next to the child.
• Two children shall not be seated in one seat nor be fastened with one seatbelt.
• If a child cannot be safely secured using the seatbelt, a blanket or a cushion to be placed
between the child’s back and the backrest of the seat.
An infant is a minor between 7 days and under 2 years of age, not having reached their 2nd birthday.
The maximum number of infants that can be carried on EY aircraft are as follows:

Chapter: 9
DANGEROUS GOODS AND WEAPONS Rev: TR23-08
– Festive Crackers
– Party Poppers
– Any article containing explosives
– Inflated balloons
– Electro Shock Weapons (e.g. Tasers)
– Liquid Oxygen Devices
Personal medical oxygen devices containing liquid oxygen as a primary or secondary source of
oxygen are prohibited on the passengers person, in checked and carry-on baggage.
Any item or product that contains a dangerous goods component such as battery(ies) which is
subjected to a recall by the manufacturer for safety reasons are strictly prohibited, unless the recalled
product/component has been replaced or repaired or otherwise made safe as per manufacturer
instructions
9.1.2.3.1 Provisions for Dangerous Goods Carried by Passengers or Crew

Dangerous goods are forbidden for carriage in or as passenger or crew, checked or carry-on
baggage, or on the person, except as otherwise permitted below, when carried for personal use
only:
Pilot in Command must be informed of the location

Permitted in or as carry-on baggage
Permitted in or as checked baggage
The approval of the Airline is required *
Alcoholic beverages, when in retail packaging, containing more
than 24% but not more than 70% alcohol by volume, in receptacles
NO YES YES NO
not exceeding 5 L, with a total net quantity per person of 5 L. Refer to
local customs for more restrictive limitations.
Ammunition, securely packaged (in Div. 1.4S, UN 0012 or UN
0014 only), in quantities not exceeding 5 kg gross weight per person
for that person's own use. Allowances for more than one person YES YES NO YES
must not be combined into one or more packages. Contact EY
AVSEC at securityoc@etihad.ae
Avalanche rescue backpack, one (1) per person, containing
cartridges of compressed gas in Div. 2.2. May also be equipped with
a pyrotechnic trigger mechanism containing less than 200 mg net of
YES YES YES NO
Div. 1.4S. The backpack must be packed in such a manner that it
cannot be accidentally activated. The airbags within the backpacks
must be fitted with pressure relief valves.
Batteries, spare/loose, including lithium, non-spillable,
nickel-metal hydride and dry batteries, for portable electronic
devices, must be carried in carry-on baggage only. For lithium metal
batteries the lithium metal content must not exceed 2 g and for lithium
ion batteries the Watt-hour rating must not exceed 100 Wh. Articles
which have the primary purpose as a power source, e.g. power
banks are considered as spare batteries. These batteries must be
individually protected to prevent short circuits. NO NO YES NO
Each person is limited to a maximum of 20 spare batteries (including
all types of batteries and power banks), however more than 10 spare
batteries requires Etihad approval - contact the Dangerous goods
team**
For Non-spillable batteries, each person is limited to a maximum of
2 spare batteries. Each spare battery must be 12V or less and 100
Wh or less.

Chapter: 9

Baggage with Installed lithium batteries — — — —
Refer to GSM 3.3.1.4 or contact the Dangerous Goods team**.
Camping stoves and fuel containers that have contained a
flammable liquid fuel, with empty fuel tank and/or fuel container
(camping stoves and fuel containers for camping stoves that have
contained a flammable liquid fuel may be carried provided the fuel
tank of the camping stove and/or fuel container has been completely
YES YES NO NO
drained of all liquid fuel and action has been taken to nullify the
danger. To nullify the danger, the empty fuel tank and/or container
must be allowed to drain for at least 1 hour, the fuel tank and/or
container must then be left uncapped for a minimum of 6 hours to
allow any residual fuel to evaporate.
Chemical Agent Monitoring Equipment, when carried by staff
members of the Organization for the Prohibition of Chemical YES YES YES NO
Weapons on official travel.
Disabling devices such as CS, mace, pepper spray, etc. containing
an irritant or incapacitating substance are forbidden on the person, in FORBIDDEN
checked and carry-on baggage.
Dry ice (carbon dioxide, solid), in quantities not exceeding 2.5kg
per person when used to pack perishables not subject to these
Regulations in checked or carry-on baggage, provided the baggage
(package) permits the release of carbon dioxide gas, Checked YES YES YES NO
baggage must be marked “dry ice” or “carbon dioxide, solid” and
with the net weight of dry ice or indication that there is 2.5 kg or less
dry ice.
e-cigarettes (including e-cigars, e-pipes, other personal vaporizers)
containing batteries must be individually protected to prevent
accidental activation. Recharging of these devices and/or batteries NO NO YES NO
on board the aircraft is not permitted, and measures must be taken
to prevent accidental activation.
Electro shock weapons (e.g. Tasers) containing dangerous goods
such as explosives, compressed gases, lithium batteries, etc. are FORBIDDEN
forbidden in carry-on baggage or checked baggage or on the person.
Fuel cells containing fuel, powering portable electronic devices
(e.g. cameras, cellular phones, laptop computers and camcorders), NO NO YES NO
Contact the Dangerous Goods team**
Fuel cell cartridges, spare for portable electronic devices, Contact
NO YES YES NO
the Dangerous Goods team**
Gas cartridges, small, non-flammable containing carbon dioxide
or other suitable gas in Division 2.2. Up to two (2) small cartridges
fitted into a self-inflating personal safety device, intended to be worn
by a person, such as a life jacket or vest. Not more than two (2)
devices per passenger and up to two (2) spare small cartridges per YES YES YES NO
device; not more than four (4) cartridges up to 50 mL water capacity
for other devices. The personal safety device must be packed in
such a manner that it cannot be accidently activated. Contact the
Dangerous Goods team**
Gas cylinders non-flammable, non-toxic worn for the operation of
mechanical limbs. Also, spare cylinders or a smaller size if required NO YES YES NO
to ensure an adequate supply for the duration of the journey.
Hair curlers containing hydrocarbon gas, up to one (1) per
passenger or crew member, provided the safety cover is securely
fitted over the heating element. These hair curlers must not be used NO YES YES NO
on board the aircraft at any time. Gas refills for such curlers is not
permitted in checked or carry-on baggage.

Chapter: 9

Heat producing articles such as underwater torches (diving
lamps) and soldering irons, Battery –powered equipment capable of
generating extreme heat, which would cause a fire if activated, e.g.
underwater high-intensity lamps. The heat producing component and
YES YES YES NO
the battery are isolated from each other by the removal of the heat
producing component, the battery or another component, e.g. fuse.
Any battery that has been removed must be protected against short
circuit. Contact the Dangerous Goods team**
Hoverboards, mini segways or other vehicles containing lithium
batteries, are forbidden for carriage as carry-on & checked baggage.
FORBIDDEN
Note: This includes these items with the batteries removed
Insulated packaging containing refrigerated liquid nitrogen
(dry shipper), fully absorbent in a porous material containing only NO YES YES NO
non-dangerous goods
Internal combustion or fuel cell engines, Contact the Dangerous
NO YES NO NO
Goods team**
Lithium Batteries: Security-type equipment containing lithium
batteries - - - -
see Security-type attaché cases, cash boxes, cash bags
Lithium Batteries: Portable electronic devices (PED) containing
lithium metal or lithium ion cells or batteries, including medical
devices such as portable oxygen concentrators (POC) and consumer
electronics such as cameras, mobile phones, laptops and tablets,
when carried by passengers or crew for personal use. For lithium NO YES YES NO
metal batteries the lithium metal content must not exceed 2 g and for
lithium ion batteries the Watt-hour rating must not exceed 100 Wh.
Note: Each person is limited to a maximum of 15 PED

Lithium batteries, spare/loose, including power banks, see - - - -
Batteries, spare/loose
Lithium battery-powered electronic devices. Lithium ion batteries
for portable (including medical) electronic devices, a Wh rating
exceeding 100 Wh but not exceeding 160 Wh. For portable medical
electronic devices only, lithium metal batteries with a lithium metal
YES YES YES NO
content exceeding 2 g but not exceeding 8 g.
Devices in checked baggage must be completely switched off (not
in sleep or hibernation mode) and must be protected from damage
and unintentional activation
Lithium batteries, spare/loose with a Watt-hour rating exceeding
100 Wh but not exceeding 160 Wh for consumer electronic
devices and PMED or with a lithium metal content exceeding
YES NO YES NO
2 g but not exceeding 8 g for PMED only. Maximum of two
spare batteries in carry-on baggage only. These batteries must be
individually protected to prevent short circuits.
Matches, Safety (one small packet) or a small cigarette lighter
that does not contain unabsorbed liquid fuel, other than liquefied
gas, intended for use by an individual when carried on the person.
Lighter fuels and lighter refills are not permitted on one’s person or
in checked or carry-on baggage. ON ONE’S
NO NO
PERSON
Note: “Strike anywhere” matches, “Blue flame” or “Cigar”
lighters or lighters powered by lithium battery without a
safety cap or means of protection against unintentional
activation are forbidden..

Chapter: 9

Mobility Aids: Battery-powered wheelchairs or other similar mobility
devices with non-spillable wet batteries, nickel-metal hydride
YES YES NO YES
batteries or dry batteries.
Refer to GOM/CSM 8.3.8.1 or contact the Dangerous Goods team**.
Mobility Aids: Battery-powered wheelchairs or other similar mobility
devices with spillable batteries or with lithium batteries.Refer to YES YES NO YES
GOM/CSM 8.3.8.2 & 8.3.8.3 or contact the Dangerous Goods team**
Non-radioactive medicinal or toiletry articles (including aerosols)
such as hair sprays, perfumes, colognes and medicines containing NO YES YES NO
alcohol; and
Non-flammable, non-toxic aerosols in Division 2.2, with no
subsidiary hazard, for sporting or home use.
The total net quantity of non-radioactive medicinal or toiletry articles
and non-flammable, non-toxic aerosols in Division 2.2 must not
NO YES YES NO
exceed 2 kg or 2 L and the net quantity of each single article must
not exceed 0.5 kg or 0.5 L.
Release valves on aerosols must be protected by a cap or other
suitable means to prevent inadvertent release of the contents
Oxygen or air, gaseous, cylinders required for medical use. The
cylinder must not exceed 5 kg gross weight. Must have Etihad MEDA
clearance. YES
YES YES YES
MEDA
Note: Liquid oxygen systems are forbidden for transport.
Permeation devices, in checked baggage only permeation devices
for calibrating air quality monitoring equipment. These devices must
NO YES NO NO
comply with the requirements of Special Provision A41. Contact the
Dangerous Goods team**.
Portable electronic devices containing non-spillable batteries,
batteries must meet the requirements of Special Provision A67
and must be 12 V or less and 100 WH or less. A maximum of 2
spare batteries may be carried. The device must be protected from NO YES YES NO
inadvertent activation, or the battery must be disconnected and the
battery terminals insulated. Each spare battery must be protected
from short circuit by insulation of the battery terminals.
Radioisotopic cardiac pacemakers or other devices, including
ON ONE’S
those powered by lithium batteries implanted into a person or fitted NO NO
PERSON
externally.
Security-type attaché cases, cash boxes, cash bags, etc.
incorporating dangerous goods, such as lithium batteries and/or
pyrotechnic material, are totally forbidden except as provided IATA FORBIDDEN
DGR 2.3.2.6.
Specimens, non-infectious packed with small quantities of
flammable liquid. In checked or carry-on baggage non-infectious
specimens, such as specimens of mammals, birds, amphibians,
reptiles, fish, insects and other invertebrates containing small NO YES YES NO
quantities of flammable liquids provided that the requirements of
Special Provision A180 are compiled with.

Chapter: 10
SECURITY Rev: TR23-09
Security search shall be completed in each minimum cabin crew’s area of responsibility for
each aircraft type. The areas which are required to be searched are as follows:
• Cabin
– Cabin floor areas, ceiling, walls (side and rear) and bulkhead panels
– Passenger and cabin crew seats
– Safety equipment stowage including lifejacket stowage
– Magazine stowage
– Cabin divider curtains
– Video compartments
– Baby bassinets and stowage
– OHSC and all accessible stowage
Note: The mirrors in some OHSC are only partially efficient. Cabin crew must
ensure that they have full visibility of the entire area and its contents.
• Galley
– Galley and surrounding area

– All carts/containers and its stowage areas (in accordance with 10.3.10)
– Ovens, fridges, chillers, ice drawers
– Sink areas
– Waste carts and trash compactors
– Galley compartments and all accessible stowage
• Lavatory
– Toilet seat, lid and bowl

– Doors, walls, ceiling and floor areas
– Cupboards and containers under sink
– Vanity/soap dispensers
– Baby changing table, etc.
– Waste bins
– Smoke detector
– Towel, tissue, mirror compartments and all accessible stowage
• Crew Rest Compartment
– Entrance area
– Stairwell, if applicable
– Floor and stowage areas
– Escape hatch, if applicable
– Individual bunks and all accessible stowage
(f) For all-cargo aircraft operations, the Loadmaster, as a minimum, shall conduct the search in
the following instances:
(i) Initial boarding of the aircraft at the beginning of every route operated by an individual
Loadmaster (i.e. on initial departure from AUH);
(ii) On change of Loadmaster at any station down route;
(iii) If the aircraft has been left unattended at any time at any station;
(iv) If the aircraft has been sealed and left unattended at any station down route, it will not
be necessary to complete a security check as long as the person sealing the aircraft is
the same person who breaks the seals on re-entering the aircraft. If the seals have been
broken or tampered with, in any way, then a full security check must be completed;
(v) When aircraft is under actual or potential threat situation while inflight.

Chapter: 10
Date: 18 Feb 21
(g) Aircraft Security Search Methodology

Unless a variance in the methodology is prescribed by local regulations, below is the minimum
and common aircraft security search guidelines that shall be implemented across Etihad
network. Station-specific local requirements for aircraft security search, if any, shall be
included in the station’s standard operating procedures (SOPs) and/or Station Information
Manual (SIM).
Responsible Staff Aircraft Security Search Methodology
Flight crew – Security search of flight deck compartment and exterior of the
aircraft to include wheel wells, fuselage, wings and engines.
– Commander to sign the Certificate of Aircraft Security Search
(CASS).
The form may be accessed from the Safety & Quality intranet
and/or this link: Certificate of Aircraft Security Search EY031
– Report to NOC/SOC or the relevant authority (through Airport
Manager/Delegate or ATC), as applicable, if a left-behind item
or suspicious/threat object has been located during the search.
Cabin crew During pre-passenger boarding security search, cabin crew shall
conduct the following:
– Cabin - 100% visual check using the spiral technique, i.e. by
row from bottom to top (from floor level, to the seats, to OHSC).
– Passenger Seats - physical search of 5 passenger seats in
each area of responsibility which include:
• Physical search of life jacket stowage (if stowage is
sealed, seal is not to be broken)
• Opening of tray table
• Physical search seat/seat area – under the pillow, side of
seat, under the seat, under the seat cushion (for Sogerma
seats), etc
• Physical search of seat pocket
– All accessible compartments in the cabin, galley and lavatory
including crew rest compartments (if applicable) - 100%
opening and visual check. For non-US flights, if security
stickers are still intact, these are to be removed and the
stowage opened.
– Baby bassinets - If sealed with a yellow seal, there is no
requirement to break the seal to conduct a security search.
If not sealed or sealed with a different color seal, open the
carrier bag and conduct a visual check.
– Spare seat cover pouch - If sealed with a yellow seal or with
a black seal if used ex-outstation, there is no requirement to
break the seal to conduct security search.
– Catering security procedures are outlined in Chapter 10.3.10.
Cabin crew During Post-Passenger Disembarkation, in each area of responsibility,

cabin crew shall conduct a quick visual search (‘sweep’) behind
passengers as they disembark the aircraft ensuring they search:
– Cabin - 100% visual check using the spiral technique.
– All accessible compartments in the cabin, galley and lavatory
including crew rest compartments (as applicable).
Note: Specific aircraft cabin areas to be searched by cabin

crew are outlined in the Safety & Emergency Procedures
Manual (SEPM) and the Cabin Crew Quick Reference
Handbook(CCQRH)

Chapter: 10
passenger to refrain from the action, emphasizing that such behaviour could jeopardize the
safety of the flight or such behaviour causes inconvenience to other passengers
Example: “I am issuing you with a Formal Verbal Warning as you failed to adhere to reminder
provided earlier. Please discontinue this type of action or behaviour.”
(2) Written Warning: Where verbal warning fails to bring about the necessary improvement in
a passenger's conduct, the CM/CS should consider recommending to the Commander that
the passenger be issued with a Written Warning. Written Warning forms are available in the
Cabin Forms Folder. Such warnings may only be issued with the express permission of the
Commander. The Written Warning may be signed by the CM/CS on behalf of the Commander.
Written Warning forms are also available in the Forms Folder in the flight deck.
An example of crew statement when issuing may be, “On behalf of the Commander, I am now
issuing you with a Written Warning as you have repeatedly failed to adhere to crew instructions.”
When issued, the CM must attach a picture of the warning letter to the CSR. The second
copy (paper) must be handed to the flight crew for submission in the Flight Documents Return
Bag. For reference, a sample of the form is available in Safety & Quality site on the Etihad
intranet.
10.4.10.2.2 Restraint
(a) Requirements
i. Physical restraint of an unruly/disruptive passenger shall only be applied on the express

instructions of the Commander as a last resort when the behavior of the passenger
threatens the safety and security of the crew, other passengers, aircraft or himself/herself
(i.e. attempting suicide).
ii. Flight crew shall not be involved directly in the restraint process.
iii. After restraint has been applied to an unruly/disruptive passenger, said passenger shall
not be sedated under any circumstances.
iv. Where an unruly/disruptive passenger has been restrained inflight, the Commander shall
always ask police to meet the flight so that the restrained passenger can be handed over
to police custody.
v. A restraining device to restrain at least two passengers in-flight shall be made available in
the aircraft cabin in a secured stowage inaccessible to passengers.
(b) Application
i. Cabin crew with the restraining device should seek assistance from other cabin crew or
preferably ABPs who are not involved in conflict with the unruly/disruptive passenger and
are willing to help, thus avoiding injury to the cabin crew in case of resistance.
ii. A minimum of 4 ABPs is required, and the cabin crew shall brief the ABPs of the situation
and the plan of action.
iii. When restraining an unruly/disruptive/violent passenger, the element of surprise should be
used as an advantage, therefore, the cabin crew should show no signs of what they are
about to do to the person who is about to be restrained.
iv. An ideal situation for restraining an unruly/disruptive/violent passenger would be:
– Cabin light is illuminated in and around the area where the unruly/disruptive/violent
passenger to be restrained in located
– The unruly/disruptive/violent passenger to be restrained is seated
– The area around the unruly/disruptive/violent passenger is clear of other passengers
– Engage the unruly/disruptive/violent passenger in a conversation to divert attention

Chapter: 10
v. Following points should be carried out as much as practicable before the restraining takes
place:
– ABPs should approach the unruly/disruptive/violent passenger from the back

– Swiftly, ABPs to push forward the unruly/disruptive/violent passenger from the
shoulder and hold him/her down, being careful not to injure him/her (i.e. refrain from
attacking the neck and head area)
– The cabin crew or ABP with the restraint device shall insert the passenger’s first hand
into the first loop and tighten it, and do the same for the second hand on the second
loop
– The hands of the restrained passenger should always be tied up from the back and
never from the front to minimize resistance
– Pulling back on the restrained passenger’s shoulders, bring him/her back ensuring
he/she remains on the seat and secured with seatbelt
– Be cautious on possible resistance even if he/she is already restrained (i.e. head butt,
kicking, verbally abusive, etc.)
– During and after restraining, cabin crew and ABPs to avoid the use of excessive force,
insulting language or seek revenge.
vi. After restraining:
– If injuries occur to cabin crew, ABPs, restrained passenger or other passengers during
the restraining process, cabin crew shall attend to it immediately
– Cabin Manager (CM) or Cabin Senior (CS) to complete a Cabin Safety Report (CSR),
to include written witness statements, Written Warning issued, etc.
– Keep the restrained passenger under constant monitoring either by posting a cabin
crew or an ABP to do so
– All pieces of evidence shall be collected and recorded (i.e. photographs of injuries,
items used by the unruly/disruptive/violent passenger to threatened, witness written
statements, etc.)
– CM/CS to appraise the Commander the full details of the restraining process
– Commander shall ask police to meet the flight so that the restrained passenger can
be handed over to police custody
– Once the aircraft is on ground, cabin crew shall ensure all passengers remain seated
until police disembark the restrained passenger
– Upon handing over restrained passenger to police custody, CM/CS shall request
police to use their (police) own restraining device, if possible and CM/CS shall remove
the aircraft restraining device. However, in the event that police requires passenger
to be kept restrained, the aircraft restraining device will not be removed.
– Commander is encouraged to press charges against the restrained passenger
– Crewmembers (flight deck and cabin crew) are encourage to give statements to police
to assist in securing a conviction against the unruly/disruptive/violent passenger
– Etihad management shall provide all necessary support for its crewmembers for them
to assist the authorities in securing a conviction against the unruly/disruptive/violent
passenger
vii. Precautions:
– During the restraining process, the restraints should not be pulled too tight restricting
the blood flow in the arms of the restrained passenger. If this happens, the restraint
device should be loosened or replaced immediately
– Even if the restrained passenger is verbally abusive, he/she shall not be gagged,
sedated, abused, assaulted or teased
– The restrained passenger shall be served food and non-alcoholic beverages if
requested and to be assisted by a cabin crew or ABP to eat
– Restrained passenger shall not be served any alcoholic beverage

Chapter: 10
– Request by the restrained passenger to use the lavatory shall be declined. Instead, a
blanket shall be used to cover him/her on the seat to provide privacy in extreme cases
where he/she cannot hold himself/herself
– All efforts shall be exercised to remain courteous and respectful to the restrained
passenger
– A restrained passenger shall not be released except in the event of a planned
emergency, or a serious medical emergency. e.g. cardiac arrest where CPR and
defibrillation needs to be performed. In doing so, cabin crew shall brief the restrained
passenger why is he/she being released, and 2 ABPs shall be assigned to monitor
the passenger. The handcuff key or cutter, included in the restraining kit, shall be
used to release the restraining device.
10.4.10.2.3 Reporting
(a) Such incident must be immediately reported to the Network Operations Center who will notify
the AVSEC Operation Center (SOC) Duty Manager.
(b) Cabin Manager to complete a Cabin Safety Report (CSR) and/or the Commander an Air Safety
Report whenever:
i. a passenger's conduct while aircraft is in-flight is believed to have contravened the law;
ii. a passenger's behaviour potentially or actually jeopardised the safety of the aircraft or of
any person or property on board;
iii. A passenger's behaviour jeopardised the good order and discipline on board the aircraft.
(c) The Cabin Safety Report and/or Air Safety Report must be completed prior to the arrival of the
aircraft at point of destination where the unruly/disruptive/violent passenger is to be handed to
authorities. The report should contain:
(i) Names of the Commander, first officer, cabin manager.

(ii) The time any verbal warning was given.
(iii) The time any written warning was given.
(iv) The time restraints were applied.
(v) Names of witnesses (crew members & other passengers)
(vi) Signatures of both the Commander and the CM.
(d) Witness Statements. When police are called, they will usually wish to interview those members
of the crew and any passengers who were witnesses to the offender’s behaviour. On the basis
of their interviews the police will decide who they require to make formal witness statements.
If asked to make statements, crew members are to cooperate fully with the police. Witness
statements should be part of the CSR or ASR, whenever possible. This should include passport
details, address and contact numbers of passengers who have witnessed the incident.
(e) Incidents that cannot be resolved are classified into one of four levels as described in chapter
10.4.10.3. The CM is to provide to the Commander information and description of situation
occurring at the cabin, if applicable, for coordinated, proportionate response to address
behaviour and/or security incidents. It provides crew members with:
• Definitions of each incident level

• Examples
• Cabin crew/flight crew response
In all cases, the following elements are critical to successful management of the incident.
• Sound judgment and analysis of situation;
• Continued communications between cabin crew and flight crew;
• Implementation of a coordinated, proportional crew response.
(f) Post-Incident Reports. The Commander should advise air traffic control whenever a serious
passenger disruption has taken place during the flight and request to be met at the gate the
local enforcement authorities and a representative of Etihad if criminal prosecution should be
pursued. The crew should seek information of all passengers who witnessed the incident as
ISSUE 18-FEB-21
EFFECTIVE 18-FEB-21
B.21.013.CAB A320 Extended over water kit modification
Applicable to A320 Rated Cabin Crew

Issued By Manager Cabin Safety & Operations
REASON FOR ISSUE:

To advise cabin crew of the A320 aircraft modification related to extended over water operations on six A320
aircraft.
INSTRUCTION:
A modification will be carried by removing all equipment that enables extended over water operations from
A6-EIC, I, K and transferring them to A6-EIS, V, X as per the table below. The modification is scheduled to
commence on 21 February 2021 with the first aircraft re-entering service on 22 February.
A6-EIC, EII, EIK A6-EIS, EIV, EIX

- Removal of slide raft from L1, R1, L2, R2 doors - Removal of escape slide from L1, R1, L2, R2
and replaced with escape slide doors and replaced with slide raft
- Removal of ESK from OHSC by L1, R1, L2, R2 - Installation of ESK in OHSC by L1, R1, L2, R2
doors doors
- Removal of LL from OHSC 9ABC and 9DEF - Installation of LL in OHSC 13ABC and 13DEF
- Removal of ELT from OHSC 25DEF - Installation of ELT in OHSC 30DEF
- Installation of a LR in OHSC 29DEF
Refer to SEPM 6.4.7 for details of the Life Raft.
The revised safety equipment location diagrams are available at the end of this bulletin and Senior Cabin
Crew Members shall highlight the changes during pre-flight briefing.
Printed copy of this bulletin will be available from 22 February 2021. All A320 rated cabin crew, except CS,
must collect a copy of the bulletin from the CBC mailroom and insert in the CCQRH Cabin Bulletin section
prior to operating on the A320.
FOLLOW UP PLAN:
The modification is scheduled to be completed on 27 February 2021.
The SEPM and CCQRH will be updated in the next revision.
REFERENCE:
SEPM: 6.4.7, 14.18, 14.19
CCQRH: 1.6.13, 1.6.14
1 OF 3
ISSUE 18-FEB-21
EFFECTIVE 18-FEB-21
Safety Equipment Location Diagram

A6-EIA, C, H, I, K, L
2 OF 3
ISSUE 18-FEB-21
EFFECTIVE 18-FEB-21
Safety Equipment Location Diagram

A6-EIM, N, O, P, Q, R, S, T, U, V, W, X, Y and A6-EJA
3 OF 3
ISSUE 18-FEB-21
EFFECTIVE 18-FEB-21
B.21.011.GNL Special Variation Flights
Applicable to All Crew

Issued By VP Flight Operations
REASON FOR ISSUE:

The GCAA has issued Safety Decision GCAA SD-2020-06, issue 2. This Safety Decision grants Etihad
Airways permission to operate specific flights under a special variation outside the approved FTL scheme
and the Long Range Variation (LRV) outlined in Chapter 7 of the OM-A.
INSTRUCTION:
These flights have been established to allow continued operation where layovers are not allowed by the
destination country or it is deemed too hazardous to allow crew layovers. The flights conducted under this
variation have been carefully assessed with the objective of ensuring that safety levels are maintained to the
highest levels and ensure that fatigue is controlled.
Each flight has been assessed individually, and specific operating elements considered in its development.
All flights operated under the provisions of this variation will be crewed with Crew A and Crew B for flight
deck and Crew C, D or E for cabin crew. Flights under this special variation will be depicted on the roster with
a prefix of the crew assignment e.g. A11- LHR is Crew A operating to LHR.
Minimum Flight Deck Crew complement & rest patterns

Passenger flight
FD Complement Rest scheme
Crew A operate 1st Sector - DHD 2nd Sector
4
Crew B DHD 1st Sector - Operates 2nd Sector
Cargo aircraft flight
4
Mini freighter cargo in belly only
4
Mini freighter Cargo in cabin
4
On the deadheading sector, FD Crews do not have safety duties and responsibilities such as sitting in the
flight deck, providing additional monitoring of the flight during ground operations and critical phases of flight,
aircraft walk-around, etc.
Note: This special variation flights operate outside the normal FTL and outside the LRV Variations described
in OM-A Chapter 7 and the requirements of OM-A 4.1.1.5.1 Operation with Four (4) Flight Crew Long Range
Variation (LRV).
1 OF 3
ISSUE 18-FEB-21
EFFECTIVE 18-FEB-21
Minimum Cabin Crew complement & rest patterns

Passenger flight
CC Complement Rest scheme
Minimum 3 Consecutive hours or 2 Sets of
OMA 4.4.2.1
Minimum 2 Hours each way
Cargo aircraft flight
Not required Not applicable
Mini freighter cargo in belly only
2 50/50 split
Mini freighter Cargo in cabin
Minimum 2 Consecutive hours on each sector:
Crew C - 1st rest
3
Crew D - 2nd rest
Crew E - 3rd rest
Onboard rest
B787 flights - Flight Crew rest is taken in designated Flat Bed Seat in Business Class and Cabin Crew is
taken rest in the OFAR.
B777 Flights - Flight Crew rest is taken in FCRC whilst Cabin Crew in taken in the OFAR.
• On passenger flights the SCCM must be in possession of the In-Flight Crew Rest Charts for both sectors
and must ensure rest allocation is complied with. SCCM shall make service adjustments to enable cabin crew
achieve the required in-flight rest and shall submit an OCR. During inflight rest periods, SCCM shall reallocate
the workload so cabin crew can assist in other cabins, when required.
• Standard CRC bunks are provided for all crew except on the B787 where designated Flat Bed Seats in
Business Class are allocated for flight crew rest and the CRC is allocated for cabin crew rest.
• If CRC is not available, Flat Bed Seats in First or Business Class must be provided for Flight Crew and
Cabin Crew.
Variation Operational Conditions

• Flights always are to be crewed with a 4-man crew.
• Crews B, C, D & E will get one day off pre flight and another day off post flight.
• The FDP of 22 hrs is a hard limit and shall never exceed 22 hrs.
• The concept of Captain’s discretion described in OMA 7.15 does not apply.
• No more than one special variation in 7 rolling days and not more than 4 in a month.
Reporting
In the interests of safety and continuous improvement, commanders shall file a Flight Operations Report
(FOR) for all flights conducted under this approval with the subject “Turnaround flight/Enhanced crew”
2 OF 3
ISSUE 18-FEB-21
EFFECTIVE 18-FEB-21
FOLLOW UP PLAN:
This Bulletin will be updated as necessary to include additional safety and operational considerations.
A full special flight variation scheme will be published.
REFERENCE:
OM-A Chapter 7
GCAA SD 2020-06 - Issue 2
3 OF 3

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Cabin Operations Bulletin

Revision Control Sheet - 006 - 2021

B.21.015.GNL OM-A Revision 28 0 18-Feb-21 NEW CM/CS via iKnow

B.21.015.GNL OM-A revision 28

Applicable to All Crew

REASON FOR ISSUE:

B.21.014.CAB Temporary Revision (TR23-02 to 10) to SEPM Rev 23

Applicable to Cabin Crew

REASON FOR ISSUE:

1.3 CABIN CREW (OM-A 1.4.4)

Each cabin crew member shall:

Cabin Crew have the following designations and functions:

Designation Code Functions

A Cabin Manager (CM) is rostered for every flight.

In addition to the Cabin Crew responsibilities, the CM shall:

ETIHAD AIRWAYS - UNITED ARAB EMIRATES

1.3.5 Line Evaluation (OM-A 5.4.9)

The line evaluation of cabin crew members is conducted by:

1.3.6 Familiarisation Flight Procedure (Ref. OM-A 5.4.10)

ETIHAD AIRWAYS - UNITED ARAB EMIRATES

1.3.1 Area of Responsibility

1.3.2 Cabin Crew Composition (OM-A 4.4.2)

1.3.2.1 Definitions (OM-A 4.4.2.1)

Standard Cabin Crew Composition

Minimum Cabin Crew Composition

Arabic Speaking Cabin Crew

For ETIHAD operations the cabin crew composition is determined as follows:

A Cabin Manager shall be nominated for each revenue flight.

ETIHAD AIRWAYS - UNITED ARAB EMIRATES

Cabin Crew Composition

* Ultra Short Haul

1.3.2.2 Reduction of the Minimum Cabin Crew Composition (OM-A 4.4.2.2)

ETIHAD AIRWAYS - UNITED ARAB EMIRATES

Cabin Crew Reduction Chart

Aircraft Type Areas of Responsibility Demonstration Position

1.3.2.3 Replacement of Cabin Manager (OM-A 4.4.3)

The following requirements shall be met by crew;

3.10 STANDARD REPORTING TIMES - PILOTS AND CABIN CREW

Reporting Time from Reporting Time from

ETIHAD AIRWAYS - UNITED ARAB EMIRATES

3.23 LRV CREWING LEVEL AND CREWING RULES

3.24 IN-FLIGHT REST FACILITIES

(i) The rest achieved so far

3.25 IN-FLIGHT RELIEF AND REST DISTRIBUTION

ETIHAD AIRWAYS - UNITED ARAB EMIRATES

• The person responsible for turnaround coordination shall:

7.2.2 Standard Ground Times (SGT) (OM-A 8.2.3)

Fleet Standard Ground Time *

USA Ports 2h 15m

ETIHAD AIRWAYS - UNITED ARAB EMIRATES

Aircraft Type Maximum Number of Infants

7.2.3.1.1.1 Acceptance of Additional Infants on Flights

7.2.3.1.1.2 Child Restraint Devices (CRD) (Ref. OM-A 8.2.5.1.1.1)

The car seat must meet the following standards

ETIHAD AIRWAYS - UNITED ARAB EMIRATES

Aircraft Type Location

7.2.3.1.3.16 Procedure for the Refusal of Embarkation or Offloading (OM-A 8.2.6)

ETIHAD AIRWAYS - UNITED ARAB EMIRATES