A Synopsis On

“PERFORMANCE APPRAISAL IF THE EMPLOYEES IN

RELIANCE RETAIL LTD.”

Research Supervisor: Submitted by:

Name –Miss. Vinita Srivastva Name-Ankita Choudhary
Designation - Sr. Lecturer HR Enrolment No. - 08061148706
NSB School Of Business, New Delhi. Specialization – Human Resource

Remarks of Evaluator

Approved/Disapproved
Approved/Disapproved
(I Evaluation)
(II Evaluation)
 DIRECTORATE OF DISTANCE EDUCATION
GURU JAMBHESHW AR UNIVERSITY OF SC. & TECH. HISAR

FORMATE FOR RESUME OF SUPERVISOR/GUIDE

1. NAME:
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I am willing to supervise Miss Ankita Choudhary

Enrollment No. 08061148706
On the topic “Performance Appraisal in of Employee in Reliance Retail
Ltd. in Jaipur”

(Signature) with seal

Countersigned by the employer with seal
Countersigned by Director of Study Centre with SEAL
 CERTIFICATE

This is to certify that Miss. AnkitaChoudhary, Enrolment No.

08061148706 has preceded under by supervision his Research Project
Report on “Performance Appraisal in Reliance Retail Ltd.(Jaipur) .” in
the specialization area “Human Resource”

The work embodied in this report is original and is of the standard

expected of an MBA student and has not been submitted in part or full to
this or any other university for the award of any degree or diploma. He/she
has completed all requirements of guidelines for Research Project Report
and the work is fit for evaluation.

Signature of Supervisor/Guide (with SEAL)

NAME
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ORGANIA TION
Centre Forwarded by Head/Director of
Study

(WITH SIGNATURE, NAME & SEAL)

TITLE OF THE STUDY

“Performance appraisal of the employees in Reliance Retail Ltd.in Jaipur”

PROBLEM STATEMENT:

Studying the training performance appraisal in Reliance Retail Ltd. In jaipur

evaluating its effectiveness and also its analysis that whether the employees are satisfied
with their current performance or not.

RETAIL INDUSTRY

Retailing is the last link in the chain of production, which begins at the extractive stages

move through manufacturing, and ends in the distribution of goods and services to the

final consumer. Retailing is the business, which consider every individual as a customer,

and accounts for less than 10% f the worldwide about force but is still the single largest

industry in most nations. Retailing consists of the sale of goods or merchandise from a

fixed location, such as department store or kiosk, or by post in small or individual lots for

direct consumption by the purchaser. Retailing is defined as a conclusive set of activities

or step used to sell product or a service to consumer for their personal or family use .it is

responsible for matching individual demand of consumer, which supplies of all the

manufactures. The word retail is derived from the French world “retailer” meaning to cut

a piece off or to break bulk. A retailer is a person agent, agency company or organization,

which is instrumental in merchandise or service it the ultimate consumer.

Retailing scenario is changing day-by-day; everyday brings new opportunity along with

threats and learning because still retailing is in infantile stage so there are lots of things to

learn. In retailing the best way for learning is benchmarking which gives an idea about

our position along with competitors

 PERFORMANCE APPRAISAL

Performance appraisal is the systematic evaluation of individual with respect to his/ her

performance on the job and his potential for development. the performance being

measured against such factors like job knowledge, quality and quantity of out put,

initiative, leadership abilities , supervision, dependability co operation, judgment,

versatility, health and the like. Assessment should not be confined to past performance

alone potential of the employee for future performance must also be assessed.

A performance appraisal is former structure system of measuring and evaluating theses

employ’s job, related behavior and out comes to discover how and why the employee is

presently performing in the job and how the employee can perform effectively in the

future so that the employee, organization and society benefits

METHODE OF PERFORMANCE APPRAISAL

METHODE

TRADITIONAL METHOD MODERN METHODE

Straight ranking MBO

Grading assessment centre
Graphic or linear scale behaviorally rating
checklist BARS
Forced essay
Critical incident
Review of literature

Reliance industry limited has entered the list of world’s most respected companies.

Reliance is only one of the only two companies from India that have features in the

world’s 90th most respected companies list published by Financial Times based on global

survey and research done by Pricewaterhouse Coopers.

Mr. Makes’ Ambani, chairman and managing director, reliance retail limited, is among

the top 50 most respected business of the world. Reliance also features among the global

companies that create most values for their shareholders. Reliance is the only company

from India features in the list of global companies that will make the most impact on

economics/social issues in emerging markets over next 5-10 years. In this list Reliance

ranks 53rd. Microsoft and McDonald’s are at the top of the list.

Reliance tops the list of most respected companies in India. The survey in its list for

Indian ranks 12 companies as most respected companies. Reliance is at the top and is

followed by Infosys at 2nd place and Hindustan Lever at 3rd place. This fifth annual

global survey was based on interviews with thousand senior executives and opinion

formers in 20 countries weighted against the GDP of respondent’s base of operation. The

core of the survey remains consistent over time, identifying those companies in business

leaders globally that are most respected by their peers and the reasons for their choices.

RELIANCE: AS AN ACHIEVER

Reliance industry limited is the largest in one of the fastest growing private sector

companies of India, with business activities encompassing all major growth sector of the

Indian economy such as – oil and gas exploration and production, petroleum refining in
marketing, petrochemical including intermediates and textiles. The company

manufactures in markets a wide range of products with market leadership in almost all its

business.

With domestic market shares ranging from 40 to 80 % Reliance is also ranked among the

top 10 producers globally for all its major products.

Reliance group’s business activities encompass all major growth sectors of the Indian

economy: Oil and Gas exploration, Refining and Marketing, Petrochemicals including

intermediates, Textiles, Power, Telecomm, Infocomm, Insurance, Retail, etc.

• Reliance was ranked 417 in 2004, 342 in 2005, and 269 in 2006.

• Among the top 25 climbers for the second year in succession.

• India’s only private sector company to feature in Forbes in the fortune 500.

Milestones

Starting as a small textile company, Reliance has its journey crossed several milestones to

become a Fortune 500 in less than 3 secedes? Reliance continues to cross newer & bigger

milestones in its quest for what is known as “Growth is Life”.

OUR JOURNEY

1970s 1980s 1990s 2000s

(Textile )(Polyester) (Plastics)(Refining oil and gas) (Infrastructure/services)

Suiting PSF LLDPE LPD Crude oil

Growth through value creation

Reliance retail is the retail chain division of reliance industries of India which is headed

by MUKESH AMBANI. Reliance has entered into segment by opening new retail stores

into amongst every metropolitan and regional area of India.

 Reliance plan to invest Rs 25000 cores in the next 4 year in the retail division and

plan to begin retail stores in 784 cities across the country.

 Reliance plan over 3000 stores by 2010 with approximately 5 cores to 7 cores

square feet of carpet area

OBJECTIVE OF THE STUDY

•To identify the developmental need of each employee with respect his role and
function.
•To increase mutually between each employee and his supervising officer so every
employee fills happy to work with his supervisor and there by contributes his
maximum to the organization
• To provide an opportunity for the employee for self- reflection and individual
goal setting so that individually planned and monitored development takes
place.
• To prepare employee for performing higher level job by continuously reinforcing
the development of behavior and qualities registered for higher level position in
the organization..
• To create positive and healthy climate in the organization that drives people to
give their best and enjoy doing so.
•In addition to assist in a variety of personal decision by generating data about each
employee periodically
RESEARCH METHODOLOGY
A research design is the arrangement of conditions for collection and analysis of data in
manner that aims to combine relevance to the research purpose with economy in
procedure. I have adopted descriptive research design for analysis of data.

 Information Requirements
To know the various training programs that are being undertaking at ICICI Prudential
Life Insurance LTD, information is sort from the survey of Employees as a Primary Data
and even various documents and books are also consulted for this project.

 Data Collection
Data Collection can be broadly classified into two categories:

• Primary Data:
Primary Data are those which are collected afresh and for first time. The methods of
collecting primary data used are:
o Observation Method
o Interview Method
o Through Questionnaire

• Secondary Data:
Secondary Data are those which have already been collected by someone else and
which have already been passed through the statistical process, secondary data was
collected from:-
o Books
o Annual Reports of the Company
o Journals & Magazines
o Websites
  Sample Design :
• Target Population: Grade I employees .
• Sample Size: 30 Individual
• Sample Unit: Individual

Data Analysis:

For analyzing the data I used the percentage method and making the data more liable
I used the pie charts and bar diagrams

SCOPE OF THE STUDY:-

The study was conducted in jaipur .Due to time and money constraint the research is
limited to only this area.

 A descriptive research design was used for present study.

 The result of every research depends on the information collected, and the
accuracy of the information depends on the method used to collect the
information

REFRENCES:

Books Referred: -

Ashwathapa K, “Personnel Management” & “Human Resource Management”, Tata

McGraw-Hill Publishing Co. Ltd., New Delhi, No. of pages referred from “171 to 187”
Kothari C.R, “Research Methodology” New Delhi, Bangalore, Calcutta, Lucknow, Mumbai,
Wishwa Prakashan, No. of pages “39, 40, 68 to 70, 117, 118”
Mamoria C.B, “Personnel Management”, Himalaya Publishing House, Delhi, No. of pages
referred from “277 to 281”
Subba Rao P, “Human Resource Management”, Himalaya Publishing House, Delhi, No. of
pages referred from “246 to 250” & “264 to 267”
Websites Referred: -

www.hr-guide.com,
www.altavista.com,
 QUESTIONNAIRE

1. From how many year you are working in the organization

a. Less than one years

b. 1 to less than 2 years
c. 2 to less than 5 years
d. More than 5 year

2. What is your working status?

a. Permanent
b. Temporary
c. Fixed- term

3. Do you know what is expected from work?

a. Very well known

b. Some how
c. Not so clear

4. How many times is your performance judged every year?

………………………………………………………………………………………
5. Are you satisfied by the present appraisal system?

• If yes, why

…………………………………………………………………………………

• If no, why?

…………………………………………………………………………………

6. What changes do you want in this regard?

…………………………………………………………………….

7. Who judges your performance in the work place?

a. Immediate superior
b. Top management

8. Do you think your appraisal from reaches the top management in case otheir
judgment?

………………………………………………………………………………………………………
……………………………………….

9. Do get proper feedback of your work from your superiors?

………………………………………………………………………………………………………
………………………….

10. Do you think “360 degree” fee back will help you to improve?

………………………………………………………………………………………………………
……………………..

11. Do you have any reverse effected in case of negative feedback of your
performance?

………………………………………………………………………………………………………
……………………………….

12. Dose the company provide ‘in service’ training facilities?

………………………………………………………………………………………………………
……………………..

13. Do you have good communication with your?

• Immediate superiors
• Top management

14. Any suggestion for desired salary structure.

……………………………………………………………………………………………
…………………………………….