Career Overview

A competent IT support professional with a proven track record of providing specialist technical
and helpdesk support. Extensive experience of working in the front line helping clients and
colleagues resolve complex technical IT issues. Possessing excellent client facing skills, natural
problem solving and analytical skills and able to contribute to the development of best practice,
procedures and policies within a company. Currently looking for a suitable IT support position
with an ambitious company or organization.
Key Strengths
 Responsible for diagnosing & resolving hardware, software & end users problems.
 Acting as the first point of contact for all IT & technical queries.
 Developing the infrastructure and systems to meet the company’s needs.
 Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
 Involved in the rollout of software updates and patches.
 Investigate specialist and complex IT support issues.
 Communicating with third party technical specialists.
 Configuring and managing backup & restore procedures.
 Maintaining a wide range of computer hardware and software programs.
 Identifying & reporting on the budgetary implications of IT projects and upgrades.
 Responsible for allocating work to junior staff and induction training for new staff.
 Unlock forgot password of windows, mac, Linux, Android.
 In-depth knowledge of Microsoft Windows client operating systems, XP, Vista
/LINUX/MAC/ Windows 10 & Microsoft Office up to Office 2016 CAD, Adobe, Softwares etc

Key responsibilities

 Installing and configuring computer hardware, software, systems, networks, printers and
scanners
 Monitoring and maintaining computer systems and networks
 Responding in a timely manner to service issues and requests
 Providing technical support across the company/ govt. offices.
 Setting up accounts for new users
 Repairing and replacing equipment as necessary

Key responsibilities
 Installing software or hardware.
 Maintaining and repairing equipment.
 Troubleshooting different computer issues.
 Determining and installing appropriate security measures.
 Configuring computer networks.
 Providing technical support on-site or via phone or email.

 Greet customers as they enter the computers section of Best Buy

Ask questions to determine their interest in buying computers and tablets
Inquire what specifications they require on the computer that they want to buy
Suggest possible solutions for desktops and laptops, after determining customers’ budget
Explain each suggested model’s features and benefits
Operate computer to provide customers with information on “feel” and “look” of the
machine
Handle product demonstrations and answer correlating questions
Assist customers in choosing the right machine according to their specific needs
Suggest additional items such as printers and scanners to go with the original computer
purchase
Provide customers with pricing and warranty information and explain warranty claim
procedures
Educate customers in the use of selected computers and answer their questions
Assist customers in understanding how to maximize the use of software features
Negotiate prices and assist customers with the payment procedures
Coordinate the procurement of computer systems and accessories.

HOBBIES & INTERESTS

 Photography
 Traveling
 Biking

Declaration

I hereby declare that all above-mentioned information is in accordance with fact or truth up to
my knowledge and I bear the responsibilities for the correctness of the above mentioned
particulars