OVERVIEW –HOSPITALITY INDUSTRY IN

VIETNAM
Take Notes

1. Background about the hospitality industry in Vietnam

a. General information
According to United Nations World Tourism Organization (UNWTO),
Vietnam is the only Southeast Asian country among 10 world's fastest
growing travel destinations in 2019.

TOP 10 Fastest-growing travel destinations in 2019

Northern Mariana Islands 24.3%
Israel 24.6%
Nepal 24.9%
Niue 25.4%
Palestinian territories 25.7%
Georgia 27.9%
Vietnam 29.1%
San Marino 31.1%
Togo 46.7%
Egypt 55.1%
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0%

Source: https://www.tourradar.com/days-to-come/fastest-growing-
destinations-2019/
Additionally, Vietnam witnessed rapid growth steps in the tourism industry
from 2009 to 2019.
+ The annual growth rate in the number of domestic visitors made up 13.2% ,
compared to 16.83%the figure in the number of international tourists over 10-
year period.
 The Number of Domestic Visitors in Vietnam (million)
90
13.2% CAGR
80

70

60

50

40

30

20

10

0
2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

2
 The Number of International Visitors in Vietnam (million)
20.00

18.00 16.83% CAGR

16.00

14.00

12.00

10.00

8.00

6.00

4.00

2.00

0.00
2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

With the rapid tourism growth signals huge potential for employment in the
hospitality industry.
2. facts and figures
However, The Administration of Tourism states that there is 40% of staff
shortage in hospitality industry in Vietnam, the entire sector needs about 40
thousand more staff each year, there are only about 15 thousand Hospitality
graduates a year, of whom graduates from universities and colleges account
for only 12 per cent. (Source: https://duytan.edu.vn/academic-
university/fields-with-labor-shortages-in-vietnam-in-2019-ukt) .
There are many job opportunities in hotels and restaurants including food and
beverages, front office, housekeeping and bar services. Specifically, in three
areas having the highest hotels and restaurants and also attract the huge
number of tourists both international and domestic are miserable to attract
and retain the skilled employees. In more details :
In Ho chi minh city, there are more than 1.067 hotels ranking from 1 to 5 stars:
20 khách sạn 5 sao
26 khách sạn 4 sao
76 khách sạn 3 sao

3
 261 khách sạn 2 sao
1.224 khách sạn 1 sao
Ha Noi:  Hiện có 1.156 khách sạn – trong đó có 299 khách sạn được xếp hạng từ tiêu
chuẩn 1 – 5 sao.
 16 khách sạn 5 sao
 13 khách sạn 4 sao
 18 khách sạn 3 sao
 79 khách sạn 2 sao
 173 khách sạn 1 sao
 - 857 khách sạn chưa được xếp hạng
 Da nang: Hiện có 1.156 khách sạn – trong đó có 299 khách sạn được xếp hạng từ tiêu
chuẩn 1 – 5 sao.
 16 khách sạn 5 sao
 13 khách sạn 4 sao
 18 khách sạn 3 sao
 79 khách sạn 2 sao
 173 khách sạn 1 sao
 - 857 khách sạn chưa được xếp hạng

4
5
3. Salary
4. A recruiment regime
5. Promotion
6. Compare