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The digital divide and

remote service delivery


Jo Barraket,
Centre for Social Impact Swinburne
February, 2021
Digital inclusion in Australia over time (2014-
2020)
80

70

60

50

40

30

DIGITAL ABILITY
AFFORDABILITY
20

ACCESS
10

0
2014 2015 2016 2017 2018 2019 2020 2020

Source: Roy Morgan, Single Source March 2020 in


Australian Digital Inclusion Index 2020
The national picture 2020

Australia 2020 = 63.0


Australia 2014 = 54.0

TAS59.6
*Sample size <150, exercise caution in interpretation
Digital inclusion and demographic contours
80

70
Australia average
63.0
60

50

40

30

20

10

Income Quintiles Employment Education Age

Unemployed

Indigenous
Secondary
Employed

Disability
Australia

Tertiary

35-49

50-64
25-34
14-24

CALD
Less
NILF

65+
Q4

Q5
Q3
Q2
Q1

2020

Source: Australian Digital Inclusion Index 2020


Digital inclusion of the not-for-profit sector

of our key findings include:

I
Only 30%
of not-for-profits already had
all the systems and software
needed for staff to work from
home during COVID-19.
54%
of not-for-profits are less
than satisfied with the way
they use technology.
1 49%
of not-for-profit staff are less
than confident using technology
and information systems.

... . . . . . . . . .. . .. . . . . . . . . . .. . . ... . . . . . . . . . . . . . . . . . . . . . . . . ............................ .

1 46%
of not-for-profits do not
have ways of actively
monitoring information
security and cyber risks.
41%
of not-for-profits said improving
their website is a top priority.
52%
of not-for-profits are using
at least one type of new or
emerging technology.

Source: Infoxchange Group (2020) Digital Technology in the Not-for-Profit Sector, p. 6

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