Lesson 1: Accepting Housekeeping Requests

Topic 1: Accepting Housekeeping Requests

Guest Requests
 Need for an item sent to the room
 A guest may request items or services such as:
 Additional equipment – for equipment not usually provided in the guest room
 Valet or laundry service – which is quite common for guests staying long-term
 Additional bedding – if the quantity or quality of bedding provided is not enough
for the guest
 Additional coffee, tea, and sugar packets – one of the most common requests,
especially when the guest spends a lot of time in the room
 Extra crockery or cutlery – if the room features a kitchen or kitchenette
 Vases – for flowers delivered
 Replacement items for defective ones (hairdryers, toasters, electric jugs)
 Extra bathroom supplies (shampoo, soap, conditioner)
 Extra stationery items – notepads, envelopes
 Extra towels – especially when the establishment has a swimming pool
 Extra hangers – for clothes
 Power outlet converter/adaptor – sometimes electronic devices of foreign guests
do not match with the hotel’s power and socket types
 Ice and ice buckets
Servicing of Room

Re-cleaning of a room – sometimes a guest will request for a repeat service if they think the initial
service provided is not to their liking

Clean – up after a room party

Special room service in case the guest spilled something

Repair or replacement of broken equipment – remote controls, broken lights

Instructions for in-house equipment – for TV, DVD, air conditioner, lighting and heating controls such as
the water heater

Lost and Found

Sometimes guests will contact the housekeeping department for items they have found in the room that
does not belong to them or personal items that they might have left after checking out.

The Housekeeping department is usually the assigned office in handling Lost and Found items because
these items are usually found in guest rooms.